When I found ZenCarPros' product I contacted them and asked if it was compatible with my version of shopping cart, if it could do three other things, and if he offered support for any bugs. Scott responded that is was compatible, that he could recode it to do the three things, and that he would support his product and added "there are no bugs with my stuff". I paid a 50% deposit and 50% when I was told it was completed.
Scott grossly misrepresented his product, his abilities, and his support of the product. He did not provide me with the three customizations I paid for and his website says the mod has features which it does not have. It wasn't until after I paid in full that he came back and said he wasn't able to get all of the customizations I requested. He only added one item and it doesn't work as I need it to. His support has been horrible. Offering one line responses that don't answer my question, criticizing and making false accusations about my store instead of offering assistance, and finally telling me to change my store to make it work.
For four weeks we emailed back and forth and got nowhere. He offered a 30% refund which was unacceptable. If he had told me the items I requested couldn't be done I never would have purchased his product. I paid him through PayPal and requested they mediate to resolve the issue but they will not mediate over intangible products. I went back to Scott to again try to work it out and he resorted to berating me. Telling me that I lost and if I contact him again he'll pursue harassment, and that he'll never make his mod work on my bananas cart.
All of our communication was via email and I can provide that communication to show that the seller did not provide what he said he would and that he misrepresents his product on his website.
Zen Cart Pros Reviews
When I found ZenCarPros' product I contacted them and asked if it was compatible with my version of shopping cart, if it could do three other things, and if he offered support for any bugs. Scott responded that is was compatible, that he could recode it to do the three things, and that he would support his product and added "there are no bugs with my stuff". I paid a 50% deposit and 50% when I was told it was completed.
Scott grossly misrepresented his product, his abilities, and his support of the product. He did not provide me with the three customizations I paid for and his website says the mod has features which it does not have. It wasn't until after I paid in full that he came back and said he wasn't able to get all of the customizations I requested. He only added one item and it doesn't work as I need it to. His support has been horrible. Offering one line responses that don't answer my question, criticizing and making false accusations about my store instead of offering assistance, and finally telling me to change my store to make it work.
For four weeks we emailed back and forth and got nowhere. He offered a 30% refund which was unacceptable. If he had told me the items I requested couldn't be done I never would have purchased his product. I paid him through PayPal and requested they mediate to resolve the issue but they will not mediate over intangible products. I went back to Scott to again try to work it out and he resorted to berating me. Telling me that I lost and if I contact him again he'll pursue harassment, and that he'll never make his mod work on my bananas cart.
All of our communication was via email and I can provide that communication to show that the seller did not provide what he said he would and that he misrepresents his product on his website.