I ordered invitations. I emailed the company to ask them to check the appearance of the layout before printing because I didn't want them printed wrong. They emailed me back with a response of changes to the layout itself cannot happen. I wasn't asking for the pictures or anything to be changed. I wanted them to make sure the lines that were there were even. Well they printed them anyway and they were wrong. I returned them and the company refused to credit me any portion of the return costs for shipping. They had the nerve to say the lines were my design error!! They are a rip off. This company's products aren't as nice in person as on line. Don't waste your time or your money on this website. Its like Vista print. Spend the extra few bucks on the other sites for a much more superior product and way more helpful customer service.
I have bout something fromj zazzle.com about 2 years ago. last month, I saw a charge of 9.95 from zazzle under "Black Membership". They never answered my email I still can't get my money back. Don't trust zazzle.com
Purchaes a simple wall clock for $60 and it failed to work after 2 months.
Zazzle response to this was:
Response By Email (Albert) (11/05/2013 06:09 PM)
Hello Marie Josee,
Thank you for contacting the support team at Zazzle.ca.
We're sorry to hear that your recent order did not meet your expectations.
Our return policy allows customers to return unused Zazzle products for any reason within 30 days from the date the order is received.
However, certain legal & processing restrictions of our financial institution prohibit us from being able to offer a refund, credit or replacement beyond that 30-day window.
Unfortunately, once that time has lapsed, we are no longer able to honor requests for a Return Authorization.
Zazzle Inc. Reviews
I ordered invitations. I emailed the company to ask them to check the appearance of the layout before printing because I didn't want them printed wrong. They emailed me back with a response of changes to the layout itself cannot happen. I wasn't asking for the pictures or anything to be changed. I wanted them to make sure the lines that were there were even. Well they printed them anyway and they were wrong. I returned them and the company refused to credit me any portion of the return costs for shipping. They had the nerve to say the lines were my design error!! They are a rip off. This company's products aren't as nice in person as on line. Don't waste your time or your money on this website. Its like Vista print. Spend the extra few bucks on the other sites for a much more superior product and way more helpful customer service.
Kailey
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I have bout something fromj zazzle.com about 2 years ago. last month, I saw a charge of 9.95 from zazzle under "Black Membership". They never answered my email I still can't get my money back. Don't trust zazzle.com
Purchaes a simple wall clock for $60 and it failed to work after 2 months.
Zazzle response to this was:
Response By Email (Albert) (11/05/2013 06:09 PM)
Hello Marie Josee,
Thank you for contacting the support team at Zazzle.ca.
We're sorry to hear that your recent order did not meet your expectations.
Our return policy allows customers to return unused Zazzle products for any reason within 30 days from the date the order is received.
However, certain legal & processing restrictions of our financial institution prohibit us from being able to offer a refund, credit or replacement beyond that 30-day window.
Unfortunately, once that time has lapsed, we are no longer able to honor requests for a Return Authorization.