I’m so mad about the way I’ve been treated by Youngevity that I can't sleep at night. I bet Dr. Wallach has no idea how bad his customer service department really is. When I call customer service, no one will ever let me speak to someone who can help me with my problems. I am rightfully not go to tell anyone I know about the Youngevity opportunity, because someday they might have to deal with the non-professional, kindergarten minded idiots who work in Youngevity’s customer service department.
I guess they forgot that the customer comes first, because all they did was argue with me. Their lack of respect for their customers is pathetic.
Approximately 3 weeks ago my wife came to me and plopped down four months worth of bank statements showing that she had been charged for products that she never received and I never received. I was told by a customer service rep to fax to them two sets of banks statements, both my wife's and mine. Youngevity has taken out $462.82 from her checking account over four months.
During those four months, I received my products as usual so I never knew there was any problem until my wife brought me her bank statements.
I am disabled and I don't have a fax machine, so I had to walk a half mile to the UPS store to send the fax to Youngevity. Total cost $10.
I faxed the documents to Youngevity last Friday, March 13, 2015. I never got a response from anyone at Youngevity. I had to call them on Tuesday, March 17, 2005 to find out what was going on. Customer service said they would have someone call me back. I told them it was extremely important that I speak to someone immediately. Guess what the customer service idiot did? They forwarded my call to a manager whose voice mail was full, so there was no way I could send them a voice mail. I was pissed and I immediately called back. The same thing happened again by a different customer service rep.
I called at Youngevity at 8AM on Wednesday and by I then I was steaming. I told them I would not hand up until I spoke to a manager. This time I called the auto-ship department. The girl who took my call said no manager was available and could I have someone call me back. All I wanted was to speak to a live person, so I said yes.
Twenty minutes later a manager called me and I explained my situation to her. She said she would look into it and she would call me back. She called me back and asked me to resend the document over to the attention of Katie.
I had to walk another half mile to the UPS store to send another fax. Total cost $10.
A while later I get a call back saying they won't give my wife her money back. I was so pissed. I went online and found there are lots of other people who have similar stories about Youngevity's customer service. There is no way anyone who has any integrity would put up with service like this.
Now my wife is out of money in her checking account, because she never knew anything out this and she is just an innocent third party. I never received and of the products I was charged for because they were never sent. It would have been so easy to just contact UPS about the four orders totaling $462.82, to ask them if they have a record of all four of those transactions, but that would have been the easy thing to do.
I hope that whoever receives this email will have the decency to forward this letter to as many people that you know in Youngevity as you can, so that no one else suffers as much as I did. This is NOT the first time I have had problems with their customer service department.
This kind of treatment is unacceptable, and I will not stop until everyone hears about this.
Keith Boynton
P.S. If Youngevity would have just done the right thing in the first place, and given my wife back the money you stole from her account, I wouldn’t have had spend my whole weekend at my computer telling everyone I know about what a piss poor, un-professional company Youngevity really is.
Our family has spent the weekend without money, or food, thanks to your un-professional, kindergarten, Mickey Mouse company. We have no groceries, and believe me everybody is going to hear about how badly I’ve been mistreated. Just wait until Monday when the calls start pouring in.
Youngevity Reviews
I’m so mad about the way I’ve been treated by Youngevity that I can't sleep at night. I bet Dr. Wallach has no idea how bad his customer service department really is. When I call customer service, no one will ever let me speak to someone who can help me with my problems. I am rightfully not go to tell anyone I know about the Youngevity opportunity, because someday they might have to deal with the non-professional, kindergarten minded idiots who work in Youngevity’s customer service department.
I guess they forgot that the customer comes first, because all they did was argue with me. Their lack of respect for their customers is pathetic.
Approximately 3 weeks ago my wife came to me and plopped down four months worth of bank statements showing that she had been charged for products that she never received and I never received. I was told by a customer service rep to fax to them two sets of banks statements, both my wife's and mine. Youngevity has taken out $462.82 from her checking account over four months.
During those four months, I received my products as usual so I never knew there was any problem until my wife brought me her bank statements.
I am disabled and I don't have a fax machine, so I had to walk a half mile to the UPS store to send the fax to Youngevity. Total cost $10.
I faxed the documents to Youngevity last Friday, March 13, 2015. I never got a response from anyone at Youngevity. I had to call them on Tuesday, March 17, 2005 to find out what was going on. Customer service said they would have someone call me back. I told them it was extremely important that I speak to someone immediately. Guess what the customer service idiot did? They forwarded my call to a manager whose voice mail was full, so there was no way I could send them a voice mail. I was pissed and I immediately called back. The same thing happened again by a different customer service rep.
I called at Youngevity at 8AM on Wednesday and by I then I was steaming. I told them I would not hand up until I spoke to a manager. This time I called the auto-ship department. The girl who took my call said no manager was available and could I have someone call me back. All I wanted was to speak to a live person, so I said yes.
Twenty minutes later a manager called me and I explained my situation to her. She said she would look into it and she would call me back. She called me back and asked me to resend the document over to the attention of Katie.
I had to walk another half mile to the UPS store to send another fax. Total cost $10.
A while later I get a call back saying they won't give my wife her money back. I was so pissed. I went online and found there are lots of other people who have similar stories about Youngevity's customer service. There is no way anyone who has any integrity would put up with service like this.
Now my wife is out of money in her checking account, because she never knew anything out this and she is just an innocent third party. I never received and of the products I was charged for because they were never sent. It would have been so easy to just contact UPS about the four orders totaling $462.82, to ask them if they have a record of all four of those transactions, but that would have been the easy thing to do.
I hope that whoever receives this email will have the decency to forward this letter to as many people that you know in Youngevity as you can, so that no one else suffers as much as I did. This is NOT the first time I have had problems with their customer service department.
This kind of treatment is unacceptable, and I will not stop until everyone hears about this.
Keith Boynton
P.S. If Youngevity would have just done the right thing in the first place, and given my wife back the money you stole from her account, I wouldn’t have had spend my whole weekend at my computer telling everyone I know about what a piss poor, un-professional company Youngevity really is.
Our family has spent the weekend without money, or food, thanks to your un-professional, kindergarten, Mickey Mouse company. We have no groceries, and believe me everybody is going to hear about how badly I’ve been mistreated. Just wait until Monday when the calls start pouring in.