They keep billing me and won't stop after several calls. Customer service is repeatedly "unavailable". Do not use these guys, they used to be good, but if you ever have a problem - they are useless.
In January of 2015, I called Worldpay at 800-859-5965. I spoke with them and also NCR Merhcant Solutions, who they transferred me to and they either are the same company or contract with each other. I called to transfer service to the new owners of my business.
It was made clear that my service would end and the service with the new owners would start on February 9th. The new owners started service with Worldpay on that day, it was a Monday.
However, Worlpay billed me for all of February, March, April, May... At first, I assumed these were just remaining bills. However, every month I kept getting the minimum statement fees - bills were $50+.
I called, in April, once I realized what was happening and after an hour on hold, was disconnected.
I called back and waited again - only to find out that (according to them), the new owners never started up service with Worldpay and that they have no record of that. I explained that this was incorrect and that I would like to cancel my service. The agent said he could not help and hung up.
After confirming with the new business owners that they were using Worldpay, I called back and explained that I would like to cancel the account and that I was upset that I had given them new business and yet they were still charging me. Although they had already overbilled me by over $100 - they could only credit me $50 and cancel the charges from then on. However, since then, they have already direct debited over $75 from my account. I have to close my bank account. Thankfully $200 of which I've paid them extra this year is not too much, but its annoying and poor customer service.
They are not helpful, and currently nobody can even answer their phones for any kind of support. Really its not that much money, but really, how difficult is it to cancel an account or having the correct information about your customers? For these guys - its impossible.
After doing business with them since 2009 I wanted to terminate and they gave the date that I could do that with no termination fee. I requested the termination in Feb 2014 as instructed and then received more debits to my bank account for fees. After multiple calls I was told my account had not been deactivated. This progesses through many phone calls and finally on 5/5/2014 an employee named Sherry told me that I had two terminals and one account. After a lengthy explanation that is meant to confuse you she informed me that I only had one account that needed to be deactivated by 5/21/2014 and on 5/5 she purported to do that for me. When I received another 81.19 debit to my bank account on 6/5 I called to inquire and was told there was no call record with "sherry" and I had not been deactivated. Mike then told me on 6/12 that he would get back to me on 6/16 and have the answers. During this time he deactivated the account--hit my bank for $495 early termination fee and after he secured his money he called and said he could deactivate my account--which he had already during those preceding days to take money from my bank acccount.
WorldPay Reviews
They keep billing me and won't stop after several calls. Customer service is repeatedly "unavailable". Do not use these guys, they used to be good, but if you ever have a problem - they are useless.
In January of 2015, I called Worldpay at 800-859-5965. I spoke with them and also NCR Merhcant Solutions, who they transferred me to and they either are the same company or contract with each other. I called to transfer service to the new owners of my business.
It was made clear that my service would end and the service with the new owners would start on February 9th. The new owners started service with Worldpay on that day, it was a Monday.
However, Worlpay billed me for all of February, March, April, May... At first, I assumed these were just remaining bills. However, every month I kept getting the minimum statement fees - bills were $50+.
I called, in April, once I realized what was happening and after an hour on hold, was disconnected.
I called back and waited again - only to find out that (according to them), the new owners never started up service with Worldpay and that they have no record of that. I explained that this was incorrect and that I would like to cancel my service. The agent said he could not help and hung up.
After confirming with the new business owners that they were using Worldpay, I called back and explained that I would like to cancel the account and that I was upset that I had given them new business and yet they were still charging me. Although they had already overbilled me by over $100 - they could only credit me $50 and cancel the charges from then on. However, since then, they have already direct debited over $75 from my account. I have to close my bank account. Thankfully $200 of which I've paid them extra this year is not too much, but its annoying and poor customer service.
They are not helpful, and currently nobody can even answer their phones for any kind of support. Really its not that much money, but really, how difficult is it to cancel an account or having the correct information about your customers? For these guys - its impossible.
After doing business with them since 2009 I wanted to terminate and they gave the date that I could do that with no termination fee. I requested the termination in Feb 2014 as instructed and then received more debits to my bank account for fees. After multiple calls I was told my account had not been deactivated. This progesses through many phone calls and finally on 5/5/2014 an employee named Sherry told me that I had two terminals and one account. After a lengthy explanation that is meant to confuse you she informed me that I only had one account that needed to be deactivated by 5/21/2014 and on 5/5 she purported to do that for me. When I received another 81.19 debit to my bank account on 6/5 I called to inquire and was told there was no call record with "sherry" and I had not been deactivated. Mike then told me on 6/12 that he would get back to me on 6/16 and have the answers. During this time he deactivated the account--hit my bank for $495 early termination fee and after he secured his money he called and said he could deactivate my account--which he had already during those preceding days to take money from my bank acccount.