I went into the Mansfield, Texas branch of Woodforest National Bank located on Matlock Road to simply cash a check. On my first visit, I presented the check written by their account holder, my temporary state issued drivers license (which by the way has a seal and my picture), a Chase credit card, and my doing business as documents that are filed with the county I reside in and with the State of Texas Attorney General's office. I was asked on numerous occasions, "why don't you just go to your bank?" My response was, " I verified that the funds were available and I came to this bank." I was instructed that I would have to go to my bank and request that they provide a signature guarantee stamp. After I went to my bank and complied with their instructions, I went back to Woodforest National Bank and once again presented my documents to the "so called bank employees including the check with the signature guarantee stamp. Instead of just actually doing their job and cashing the check they kept coming up with new ridiculous reasons of why they could not do their job. Not only were these two employees worthless they were both lazy and unprofessional. During our conversation the "so-called" branch manager, Shaniqua Buster reached down between two desks unlocked a cabinet and pulled out a bag of Doritos sour cream and onion chips and started eating them. I have never experienced a manager that was having a conversation with any customer start smacking on chips. It was crazy!! I did not even realize that she was in a position of authority until she presented me with her card. The other worthless employee at the branch that wasted my time and insulted my intelligence with her riduculous excuses was Devetria Musgrove. My advice to anyone shopping for a new bank.......do not waste your time with Woodforest National Bank. The irony of the situation is I qualified for a mortgage loan and wanted to get information from this bank about their interest rates and fees. So their laziness, rudeness, and unprofessionalism cost the bank a customer. As a business owner, I thank my lucky stars that I do not have these two idiots representing my company....WOODFOREST NATIONAL BANK, (a national located company) CAN HAVE TWEEDLE DUMB AND TWEEDLE DUMBER!!!!
The manager at the Kroger location is , and will question you as to where your money is coming from and what you're doing with it. It's none of her business unless I'm bringing in large amounts and doing things that are questionable. She even asked the gentleman next to me if he was a legal resident, and if he had a green card, and a social! That too, is none of her business. Besides, don't they gather that information when you open the account? He was extremely embarassed by her questioning! I was embarassed for him! They need to get rid of this woman and replace her with that sweet young lady that used to manage it, but I hear she left the company.
My account has been frozen yet my paycheck is being held in the account and I am unable to access that money.
Though I have called and gone in person and confronted persons working at the bank I still have not been able yo access my money for four business days.
BE-A-WARE OF "WOODFOREST ONLINE BANKING". They tell you that this will help with regulating you account letting you know of pending transactions that accures. When this is NOT true. Like most of you that use chrcks we have schedule checks that come in and we keep a close eye on if the checks clear or not in case we need to add funds. That not the csse at" WOODFOREST ". i HAD A CHECK TO BOUCE, WOODFOREST NEVER showed the check pending. I had something personal come up and didn't make the deposite that day. When I check my account that night the check had not come in. Got up the next morning look in account and there the chech had cleared and I was charge 30.00 overdraft fee. When called to talk to someone in custmer service letting them no what happen they told me you they not have to show check pending. Sooooo I ASK what is online banking for or why did I sign up for "ALERT" if this isn't what its used for. Well the gentlemen on the phone decided on his own to send my complaint to the local bank for the manager to see if he could reverse the charge. When I got to bank to deposite money , there was a note on my account.The Teller notice and went to talk to manager. Course he or she wouldn't reverse the charge or admit it was a error on there end. Reason I say this is they charged me a 30.00 NSF FEE( SHOULD HAVE BEEN 32.00) WHAT DO YOU THINK? Sound like to me process dept goofed. Again BE-A-WARE of WOODFOREST BANK online is a joke. HAHAHAAAA
This bank is one of the worse banks out there. DO NOT PUT YOUR MONEY IN AN ACCOUNT HERE! This is the second time in 6 weeks that I have levied a fraud complaint against them. The last time my wife's card was used at a WalMart in Glen Allen, VA and they caught it and replaced the card. This time they caught it but are still letting charges go through in Waynesboro, GA. According to them the gas station where this card was fraudulantly used only sent tthrough a $1 charge, but yet they are holding 2 charges- one of $75, and 1 for $74.40 for gasoline! What kind of car was being filled? An SUV? at $4 a gallon, this is 37 gallons, but yet they let it go through, there was also charges from a McDonalds, a Sonic and so forth all within about 15 minutes of each other. They supposedly stopped the card and cancelled it, but low and behold 12 hours later they are stil letting charges thru. According to my state of Indiana, they by law have to monitor my credit for 90 days-according to them (and I quote), They dont have to do Filing a police report is a waste of time with these people, since they think that they are immune from any and all laws, even though in TX where they are based and with some of the toughest banking laws in the US. Woodfoest has thieves working at their processor is what this problem is about and they admitted it to me and even told me that they have had problems but yet no body has been fired or terminated in their IT dept. If this is not resolved, I guess I will have to sue them out of existence as their customer service doesnt care and have non-chalant attitudes about their customers. Worse bank in America. I understand fraud, but how come this doesnt happen with my debit card and I travel lierally all over the US, my wife doesnt leave the state?
Woodforest National Bank Reviews
I went into the Mansfield, Texas branch of Woodforest National Bank located on Matlock Road to simply cash a check. On my first visit, I presented the check written by their account holder, my temporary state issued drivers license (which by the way has a seal and my picture), a Chase credit card, and my doing business as documents that are filed with the county I reside in and with the State of Texas Attorney General's office. I was asked on numerous occasions, "why don't you just go to your bank?" My response was, " I verified that the funds were available and I came to this bank." I was instructed that I would have to go to my bank and request that they provide a signature guarantee stamp. After I went to my bank and complied with their instructions, I went back to Woodforest National Bank and once again presented my documents to the "so called bank employees including the check with the signature guarantee stamp. Instead of just actually doing their job and cashing the check they kept coming up with new ridiculous reasons of why they could not do their job. Not only were these two employees worthless they were both lazy and unprofessional. During our conversation the "so-called" branch manager, Shaniqua Buster reached down between two desks unlocked a cabinet and pulled out a bag of Doritos sour cream and onion chips and started eating them. I have never experienced a manager that was having a conversation with any customer start smacking on chips. It was crazy!! I did not even realize that she was in a position of authority until she presented me with her card. The other worthless employee at the branch that wasted my time and insulted my intelligence with her riduculous excuses was Devetria Musgrove. My advice to anyone shopping for a new bank.......do not waste your time with Woodforest National Bank. The irony of the situation is I qualified for a mortgage loan and wanted to get information from this bank about their interest rates and fees. So their laziness, rudeness, and unprofessionalism cost the bank a customer. As a business owner, I thank my lucky stars that I do not have these two idiots representing my company....WOODFOREST NATIONAL BANK, (a national located company) CAN HAVE TWEEDLE DUMB AND TWEEDLE DUMBER!!!!
The manager at the Kroger location is , and will question you as to where your money is coming from and what you're doing with it. It's none of her business unless I'm bringing in large amounts and doing things that are questionable. She even asked the gentleman next to me if he was a legal resident, and if he had a green card, and a social! That too, is none of her business. Besides, don't they gather that information when you open the account? He was extremely embarassed by her questioning! I was embarassed for him! They need to get rid of this woman and replace her with that sweet young lady that used to manage it, but I hear she left the company.
I went to open a checking account when i found out that there was a negative
checking account through Woodforest National Bank being reported on my
consumers report. I took the proper steps in Having this removed and sent in
requested documents plus more. I ended up talking to one of their supervisors
who tried to talk in a blaming type of tone and requested more documents. I was
unable to obtain the requested documents so i called to find out what would be
my next step in having this fraudulent account removed. I was put back with the
same supervisor who disrespectfully told me that it's Friday and she was not
going to have a bad day dealing with me. So when i started to state my rights for
obtaining the information she claimed to be accurate she told me she was going
to hang up on me and while i continued to make reference to the FTC she rudely
hung the phone up without any remorse.
My account has been frozen yet my paycheck is being held in the account and I am unable to access that money.
Though I have called and gone in person and confronted persons working at the bank I still have not been able yo access my money for four business days.
BE-A-WARE OF "WOODFOREST ONLINE BANKING". They tell you that this will help with regulating you account letting you know of pending transactions that accures. When this is NOT true. Like most of you that use chrcks we have schedule checks that come in and we keep a close eye on if the checks clear or not in case we need to add funds. That not the csse at" WOODFOREST ". i HAD A CHECK TO BOUCE, WOODFOREST NEVER showed the check pending. I had something personal come up and didn't make the deposite that day. When I check my account that night the check had not come in. Got up the next morning look in account and there the chech had cleared and I was charge 30.00 overdraft fee. When called to talk to someone in custmer service letting them no what happen they told me you they not have to show check pending. Sooooo I ASK what is online banking for or why did I sign up for "ALERT" if this isn't what its used for. Well the gentlemen on the phone decided on his own to send my complaint to the local bank for the manager to see if he could reverse the charge. When I got to bank to deposite money , there was a note on my account.The Teller notice and went to talk to manager. Course he or she wouldn't reverse the charge or admit it was a error on there end. Reason I say this is they charged me a 30.00 NSF FEE( SHOULD HAVE BEEN 32.00) WHAT DO YOU THINK? Sound like to me process dept goofed. Again BE-A-WARE of WOODFOREST BANK online is a joke. HAHAHAAAA
This bank is one of the worse banks out there. DO NOT PUT YOUR MONEY IN AN ACCOUNT HERE! This is the second time in 6 weeks that I have levied a fraud complaint against them. The last time my wife's card was used at a WalMart in Glen Allen, VA and they caught it and replaced the card. This time they caught it but are still letting charges go through in Waynesboro, GA. According to them the gas station where this card was fraudulantly used only sent tthrough a $1 charge, but yet they are holding 2 charges- one of $75, and 1 for $74.40 for gasoline! What kind of car was being filled? An SUV? at $4 a gallon, this is 37 gallons, but yet they let it go through, there was also charges from a McDonalds, a Sonic and so forth all within about 15 minutes of each other. They supposedly stopped the card and cancelled it, but low and behold 12 hours later they are stil letting charges thru. According to my state of Indiana, they by law have to monitor my credit for 90 days-according to them (and I quote), They dont have to do Filing a police report is a waste of time with these people, since they think that they are immune from any and all laws, even though in TX where they are based and with some of the toughest banking laws in the US. Woodfoest has thieves working at their processor is what this problem is about and they admitted it to me and even told me that they have had problems but yet no body has been fired or terminated in their IT dept. If this is not resolved, I guess I will have to sue them out of existence as their customer service doesnt care and have non-chalant attitudes about their customers. Worse bank in America. I understand fraud, but how come this doesnt happen with my debit card and I travel lierally all over the US, my wife doesnt leave the state?