4/14/2014 – We contacted Dave Sweet of Telco Solutions – an authorized carrier agent and consultant. He introduced several companies to us and one of them was Windstream, a company offers fiber optic (data) and voice service.
Per Dave’s recommendation, Windstream has the best price and service in this area. He also informed us, installation may take up to 90 days since fiber optic is not available in our area.
4/24/2014 – We signed an agreement with Windstream through Telco Solutions
5/16/2014 – Windstream notified us that order has been completed and submitted by their Technical Design Specialist to their Service Delivery Dept.
6/16/2014 – site survey has been completed by AT & T
7/1/2014 – Windstream postponed the installation 5 EXTRA MONTHS!! Technician was scheduled to visit our location on 12/23/2014. Once the facility was completed. Windstream will install customer premise equipment and perform operational testing after testing and verification procedures are complete, Windstream will accept the facility as ready for services activation.
9/18/2014 – AT & T cable installation was done.
12/19/2014 – Router was confirmed installed on site. This means we can move onto getting the router installed on site and the activation.
1/6/2015 – Telco Solutions advised us time for installation of Windstream and Conference Bridge. We agreed to do it on 1/12/2015 at 9:00 AM. We contacted our outside contractors for our telephone system and IT person since everyone must be present on the phone call or this will not be able to be turned up.
1/12/2015 – All concerned parties were present on the meeting however, we found out that Windstream postponed the meeting, it was unannounced, the activation is for the internet only and we need to wait for 2 weeks for the phone to be activated.
Cut over task was cancelled and service not activated.
1/15/2015 – We requested to be refunded for at least $300.00 for the cost we paid for the telephone system company and IT person we contacted during the postponed appointment on January 12, 2015. Cancelled activation, we encountered many problems and several months of delays.
2/9/2015 – The first bill amounting to $1,122.78 was received from Windstream for the SERVICES THAT NEVER PROVIDED. We immediately contacted their Customer Service Support to dispute the bill since service was never activated.
3/10/2015 – We received the second bill amounting to $2,040.59 which includes $1,122.78 from the first bill.
We were very surprised of the unethical and rude business practices of Windstream and Telco Solutions. We want a refund of $300.00 plus five months delayed $1,100.00 per month ($5,500.00 + $300.00) = $5,800.00.
To refund $5,800.00 and mail to us within 3 business days and stop harassment by sending fraudulent invoice for the services not received.
My company has requested by phone, email, and FAX that Windstream release a "pic freeze" on our telephone numbers for the past several weeks. Each request is being met with complete denial that our phone numbers have the "pic freeze" yet a Customer Service Record pulled by another carrier clearly shows the freeze. This has resulted in the inability for us to change carriers because the new carrier is unable to port over the numbers.
If it is currently not illegal, this behavior from a phone carrier should be against the law!
I moved into my new home 10 years ago. It took Windstream 8 months to get a phone line to my home. Once installed, I was promised high speed internet. In the first 7 years, the service techs were at my house 15+ times per year because the phone line was out or so much static on the line, the internet connection would not work at all. After 7 years, they said I would have 3MB service finally. Two and half years later, 100+ phone calls/complaints, multiple service calls, I had a service tech tell me the maximum speed I should be able to obtain based on the infrastructure was 1MB. Keep in mind I had been paying for a stellar speed of 3MB for 2.5 years. The tech called Windstream and spoke with someone and explained the situation, they refused to refund any of my money and dropped the connection speed down to 1MB.
I am still paying $90/month for 500KB (on a good day) with 89 drops in 14 days, documented by Windstream. I have been told twice they were upgrading my area. The first deadline date was June, 2014. It is now December, 2014 and still nothing. I was told this evening the new date was March, 2015. I was also told it was not their policy to refund any money due to poor service. I do not have a choice because no one else offers service in my area. If anyone knows of anything I can do short of not having internet service in my home, please let me know! Windstream should have a lawsuit filed against them for fraudently representing themselves as a communications provider. If you cannot provide the service, don't sell it!
Windstream sent me a letter i had internet service it was 3 megabytes down and 333 kbps the letter offered faster service which when i called regarding the advertisement 6 megabytes down and 768 kilobytes up i was told i would be upgraded in a few days i got it i was very happy i called because i did a download test it wasnt quite the right speed with other test sites the told me it was in streams so i said ok thank you i was working using the service to fix peaoples computers remotely after a year of service i called windstream tech support because my service was slow i was paying to stream through netflix and a few other companies i was having problems with it stopping and going they sent a technician out he came to my house he checked my connections then he said he would come back well he never did next i called and i was told they cut my service down but would not tell me i have bills for 39.95 a month and specifically says 6mb service with my phone service as well nobody would tell me what was going on i went into town to the windstream dslam service center where the technicians work out of i was told by the techy that i was cut down and i said i had the service over a year and he told me he would talk to the supervisor well i get a call on my voicemail telling me i never had 6mb service and they never had 6 mb service coming into that box well there are other people closer to it that had 6mb service i never got but maybe a months worth of credit and was cut down to 3mb and 333kbps up i could not continue to do my work because of them doing this i lost my income and i am disabled with a bad hip and have to use a electric chair i can not hold employment because of my disability and i was clearly ripped off they know they oversold there roku boxes and dsl service so i was plainly ripped off and nobody ever did anything about it!!!!! and we cant even barely get on the internet and do anything at 3 mb the service is so slow everybody is complaining i deserve to be credited for the time that i didnt have the 6mb service and i should be hooked back to 6mb because i had it over a year its crazy that they put down fiber optic cable and we still hear that they are in another town and when they are done hooking it up there they will come back to my neighborhood and hook the fiber optic cable which will help everybody from crawling like a snail we cant afford to pay for metered satellite service which is fast as can be!!
help me everybody you know all about windstream they dont care about us they treat us like dogs and havent done a thing about my problem or the paycheck i lost because they know they over sold the dsl service!!! before it was windstream it was alltel they were the best i didnt need anymore then the 3 mbps service it was great until windstream took over they are plainly ripoff artists and they know it! and dont care about there customers!!!!
Again Windstream Customers please leave your comments on all your problems that windstream has caused all of us!!!
i have tried to call the communications omsbudsman!! and tried to get the tier 2 technician on broadband dsl reports to help me and they would always say i never recieved a pm from you well i dont have the money to pay to join them as a member!! you go to that site you will see windstream is slow as turtles!!! thank you for reading this!!! ps i have proof of them charging me for the 6 megabyte service at 39.95 a month through my bank account!! and bills which were sent to me clearly describing me getting 6 megabyte internet service What do i do.
BEWARE OF SIGNING A CONTRACT WITH WINDSTREAM COMMUNICATIONS!!!
I was sold on changing my business phone service from Verizon to Windstream though someone I thought to be a Windstream employee and he turned out to be a broker of some type. His name showed up on my address on every piece of correspondence. Supposedly better features and service for half the money. Once I had the service, I had lots of issues. It was VOIP and had numerous dropped calls for the entire office at once and the internet service was often down. I soon tired of the bad service and called to change back to Verizon. I was told ""NO WAY"", that I had signed a 3 year contract. So I stuck it out, my bills kept increasing and I was paying much or more for Windstream as I had previously paid Verizon when my 3 years were up. I called Windstream to ask if I could deal directly with them and no broker as I was going to switch carriers unless they could substantially lower my rate. They would not talk to me about that, I then told them I was going to switch and they transferred me to their department that handled this and I was on hold for more than 15 mins and no one picked up. I called back later and again was put on hold. I called the next day and again never got to talk to a person. I called Verizon and found their rate now half of what I was paying Windsteam and told them to switch me back to them. They said they would take care of contacting Windstream for me to make the switch. My service with Verizon has been flawless since. However, a month after I started service with Verizon I also got a bill from Windstream even though I had no service through them. I wrote on the bill the date we had switched service and told them to check their records that they were billing me in error. I heard nothing back, the following month I got a bill for 2 months of service even though I was already paying Verizon and again wrote on the bill mailed it and heard nothing back. And then a month later I received a 3 month bill with a late notice. The bill now exceeded $1500.
I called Windstream and got the run around, they said I was supposed to give them notice in writing. I told them I had repeatedly phoned and got transferred to an extension that no one answered and never was able to talk to someone that was in the cancellation department. I got the run around, put on hold and finally someone picked up. I explained the issue and they said they would turn over to their dispute department. I later got an e mail from someone in this department telling me they would waive the data fees of about $400 but that I still owed the balance of 3 months phone charges even though all of my calls had gone through Verizon who I was paying.
i see this seems to be a common occurance at Windsteam. I am filing a complaint with the FCC, anyone else with the same issues might want to do the same. You can do it online through the FCC website.
My business has had telephone service with several carriers over the past 25 years, and Windstream by far was my worst experience!!!!!
Windstream Communications Reviews
4/14/2014 – We contacted Dave Sweet of Telco Solutions – an authorized carrier agent and consultant. He introduced several companies to us and one of them was Windstream, a company offers fiber optic (data) and voice service.
Per Dave’s recommendation, Windstream has the best price and service in this area. He also informed us, installation may take up to 90 days since fiber optic is not available in our area.
4/24/2014 – We signed an agreement with Windstream through Telco Solutions
5/16/2014 – Windstream notified us that order has been completed and submitted by their Technical Design Specialist to their Service Delivery Dept.
6/16/2014 – site survey has been completed by AT & T
7/1/2014 – Windstream postponed the installation 5 EXTRA MONTHS!! Technician was scheduled to visit our location on 12/23/2014. Once the facility was completed. Windstream will install customer premise equipment and perform operational testing after testing and verification procedures are complete, Windstream will accept the facility as ready for services activation.
9/18/2014 – AT & T cable installation was done.
12/19/2014 – Router was confirmed installed on site. This means we can move onto getting the router installed on site and the activation.
1/6/2015 – Telco Solutions advised us time for installation of Windstream and Conference Bridge. We agreed to do it on 1/12/2015 at 9:00 AM. We contacted our outside contractors for our telephone system and IT person since everyone must be present on the phone call or this will not be able to be turned up.
1/12/2015 – All concerned parties were present on the meeting however, we found out that Windstream postponed the meeting, it was unannounced, the activation is for the internet only and we need to wait for 2 weeks for the phone to be activated.
Cut over task was cancelled and service not activated.
1/15/2015 – We requested to be refunded for at least $300.00 for the cost we paid for the telephone system company and IT person we contacted during the postponed appointment on January 12, 2015. Cancelled activation, we encountered many problems and several months of delays.
2/9/2015 – The first bill amounting to $1,122.78 was received from Windstream for the SERVICES THAT NEVER PROVIDED. We immediately contacted their Customer Service Support to dispute the bill since service was never activated.
3/10/2015 – We received the second bill amounting to $2,040.59 which includes $1,122.78 from the first bill.
We were very surprised of the unethical and rude business practices of Windstream and Telco Solutions. We want a refund of $300.00 plus five months delayed $1,100.00 per month ($5,500.00 + $300.00) = $5,800.00.
To refund $5,800.00 and mail to us within 3 business days and stop harassment by sending fraudulent invoice for the services not received.
My company has requested by phone, email, and FAX that Windstream release a "pic freeze" on our telephone numbers for the past several weeks. Each request is being met with complete denial that our phone numbers have the "pic freeze" yet a Customer Service Record pulled by another carrier clearly shows the freeze. This has resulted in the inability for us to change carriers because the new carrier is unable to port over the numbers.
If it is currently not illegal, this behavior from a phone carrier should be against the law!
I moved into my new home 10 years ago. It took Windstream 8 months to get a phone line to my home. Once installed, I was promised high speed internet. In the first 7 years, the service techs were at my house 15+ times per year because the phone line was out or so much static on the line, the internet connection would not work at all. After 7 years, they said I would have 3MB service finally. Two and half years later, 100+ phone calls/complaints, multiple service calls, I had a service tech tell me the maximum speed I should be able to obtain based on the infrastructure was 1MB. Keep in mind I had been paying for a stellar speed of 3MB for 2.5 years. The tech called Windstream and spoke with someone and explained the situation, they refused to refund any of my money and dropped the connection speed down to 1MB.
I am still paying $90/month for 500KB (on a good day) with 89 drops in 14 days, documented by Windstream. I have been told twice they were upgrading my area. The first deadline date was June, 2014. It is now December, 2014 and still nothing. I was told this evening the new date was March, 2015. I was also told it was not their policy to refund any money due to poor service. I do not have a choice because no one else offers service in my area. If anyone knows of anything I can do short of not having internet service in my home, please let me know! Windstream should have a lawsuit filed against them for fraudently representing themselves as a communications provider. If you cannot provide the service, don't sell it!
Windstream sent me a letter i had internet service it was 3 megabytes down and 333 kbps the letter offered faster service which when i called regarding the advertisement 6 megabytes down and 768 kilobytes up i was told i would be upgraded in a few days i got it i was very happy i called because i did a download test it wasnt quite the right speed with other test sites the told me it was in streams so i said ok thank you i was working using the service to fix peaoples computers remotely after a year of service i called windstream tech support because my service was slow i was paying to stream through netflix and a few other companies i was having problems with it stopping and going they sent a technician out he came to my house he checked my connections then he said he would come back well he never did next i called and i was told they cut my service down but would not tell me i have bills for 39.95 a month and specifically says 6mb service with my phone service as well nobody would tell me what was going on i went into town to the windstream dslam service center where the technicians work out of i was told by the techy that i was cut down and i said i had the service over a year and he told me he would talk to the supervisor well i get a call on my voicemail telling me i never had 6mb service and they never had 6 mb service coming into that box well there are other people closer to it that had 6mb service i never got but maybe a months worth of credit and was cut down to 3mb and 333kbps up i could not continue to do my work because of them doing this i lost my income and i am disabled with a bad hip and have to use a electric chair i can not hold employment because of my disability and i was clearly ripped off they know they oversold there roku boxes and dsl service so i was plainly ripped off and nobody ever did anything about it!!!!! and we cant even barely get on the internet and do anything at 3 mb the service is so slow everybody is complaining i deserve to be credited for the time that i didnt have the 6mb service and i should be hooked back to 6mb because i had it over a year its crazy that they put down fiber optic cable and we still hear that they are in another town and when they are done hooking it up there they will come back to my neighborhood and hook the fiber optic cable which will help everybody from crawling like a snail we cant afford to pay for metered satellite service which is fast as can be!!
help me everybody you know all about windstream they dont care about us they treat us like dogs and havent done a thing about my problem or the paycheck i lost because they know they over sold the dsl service!!! before it was windstream it was alltel they were the best i didnt need anymore then the 3 mbps service it was great until windstream took over they are plainly ripoff artists and they know it! and dont care about there customers!!!!
Again Windstream Customers please leave your comments on all your problems that windstream has caused all of us!!!
i have tried to call the communications omsbudsman!! and tried to get the tier 2 technician on broadband dsl reports to help me and they would always say i never recieved a pm from you well i dont have the money to pay to join them as a member!! you go to that site you will see windstream is slow as turtles!!! thank you for reading this!!! ps i have proof of them charging me for the 6 megabyte service at 39.95 a month through my bank account!! and bills which were sent to me clearly describing me getting 6 megabyte internet service What do i do.
BEWARE OF SIGNING A CONTRACT WITH WINDSTREAM COMMUNICATIONS!!!
I was sold on changing my business phone service from Verizon to Windstream though someone I thought to be a Windstream employee and he turned out to be a broker of some type. His name showed up on my address on every piece of correspondence. Supposedly better features and service for half the money. Once I had the service, I had lots of issues. It was VOIP and had numerous dropped calls for the entire office at once and the internet service was often down. I soon tired of the bad service and called to change back to Verizon. I was told ""NO WAY"", that I had signed a 3 year contract. So I stuck it out, my bills kept increasing and I was paying much or more for Windstream as I had previously paid Verizon when my 3 years were up. I called Windstream to ask if I could deal directly with them and no broker as I was going to switch carriers unless they could substantially lower my rate. They would not talk to me about that, I then told them I was going to switch and they transferred me to their department that handled this and I was on hold for more than 15 mins and no one picked up. I called back later and again was put on hold. I called the next day and again never got to talk to a person. I called Verizon and found their rate now half of what I was paying Windsteam and told them to switch me back to them. They said they would take care of contacting Windstream for me to make the switch. My service with Verizon has been flawless since. However, a month after I started service with Verizon I also got a bill from Windstream even though I had no service through them. I wrote on the bill the date we had switched service and told them to check their records that they were billing me in error. I heard nothing back, the following month I got a bill for 2 months of service even though I was already paying Verizon and again wrote on the bill mailed it and heard nothing back. And then a month later I received a 3 month bill with a late notice. The bill now exceeded $1500.
I called Windstream and got the run around, they said I was supposed to give them notice in writing. I told them I had repeatedly phoned and got transferred to an extension that no one answered and never was able to talk to someone that was in the cancellation department. I got the run around, put on hold and finally someone picked up. I explained the issue and they said they would turn over to their dispute department. I later got an e mail from someone in this department telling me they would waive the data fees of about $400 but that I still owed the balance of 3 months phone charges even though all of my calls had gone through Verizon who I was paying.
i see this seems to be a common occurance at Windsteam. I am filing a complaint with the FCC, anyone else with the same issues might want to do the same. You can do it online through the FCC website.
My business has had telephone service with several carriers over the past 25 years, and Windstream by far was my worst experience!!!!!