I placed 2 bets on Barcelona to win by 3 or more goals in 90 mins in the champions league final match 2015, against juventus and Barca did win 3-1 so I expected my bets to win, WH didn't accept my win and stated the bets as lost.
I contacted the customer service then, in the first attempt, the customer service told me the last goal has been scored in extra time and it won't count, which wasn't true, the goal had been scored in injury time of the official 90 mins of a football match and extra time is when a game draws in 90 mins and goes to to 15min extra time, I tried to explain it to them but they ignored me and sent me a link to their terms and conditions. the reference of this chat is : 150607-000943 .
I went through their terms and conditions because it was funny that they were considering Neymar's goal as an extra time goal, I found this in their terms and conditions:
Market Description
Predict whether the number of goals scored in a match will be over/under the number specified. If the market is under/over 2.5 goals, under means 0, 1 or 2 goals and over means 3 goals or more.
Bets are settled on the events that occur in normal time. This includes any injury/stoppage time added on by the match official at the end of normal time. Extra time does not count unless otherwise stated.
as you can see, injury time does include in normal time and the customer service was just giving me an excuse of the situation, so I contacted them again and this time, they told me that Barcelona have scored 3 or more goals but we meant goal advantage not only goal scored!! it's really frustrating that they have changed their excuse to a new one in order to not pay me what I have won. when I placed the bet on Barca to win by 3 or more goals I clearly meant that Barca wins and scores more than 2 goals (3 or more) and the Odds was @ 6.00 which makes sense for such a bet, but they are trying to change it to something that doesn't make sense. first they said the last goal has been scored in extra time and then they changed the bet entirly! the reference for the second chat we had is : 150607-001695
the money, at this point, is not important for me anymore and I just can't let them rip off people easily. I would like to make a formal complaint about them. they should stop robbing people, it's neither fair nor professional.
William Hill Reviews
I placed 2 bets on Barcelona to win by 3 or more goals in 90 mins in the champions league final match 2015, against juventus and Barca did win 3-1 so I expected my bets to win, WH didn't accept my win and stated the bets as lost.
I contacted the customer service then, in the first attempt, the customer service told me the last goal has been scored in extra time and it won't count, which wasn't true, the goal had been scored in injury time of the official 90 mins of a football match and extra time is when a game draws in 90 mins and goes to to 15min extra time, I tried to explain it to them but they ignored me and sent me a link to their terms and conditions. the reference of this chat is : 150607-000943 .
I went through their terms and conditions because it was funny that they were considering Neymar's goal as an extra time goal, I found this in their terms and conditions:
Market Description
Predict whether the number of goals scored in a match will be over/under the number specified. If the market is under/over 2.5 goals, under means 0, 1 or 2 goals and over means 3 goals or more.
Bets are settled on the events that occur in normal time. This includes any injury/stoppage time added on by the match official at the end of normal time. Extra time does not count unless otherwise stated.
as you can see, injury time does include in normal time and the customer service was just giving me an excuse of the situation, so I contacted them again and this time, they told me that Barcelona have scored 3 or more goals but we meant goal advantage not only goal scored!! it's really frustrating that they have changed their excuse to a new one in order to not pay me what I have won. when I placed the bet on Barca to win by 3 or more goals I clearly meant that Barca wins and scores more than 2 goals (3 or more) and the Odds was @ 6.00 which makes sense for such a bet, but they are trying to change it to something that doesn't make sense. first they said the last goal has been scored in extra time and then they changed the bet entirly! the reference for the second chat we had is : 150607-001695
the money, at this point, is not important for me anymore and I just can't let them rip off people easily. I would like to make a formal complaint about them. they should stop robbing people, it's neither fair nor professional.