The following is my opinion based on my experience:
I saw an internet special from Westway Ford in 2013 and decided I wanted to buy it and went in to take care of the transaction. Almost 20 years earlier I had bought a new Ford at a different area dealership and had a good experience and expected this to be the same.
Yes, like a previous report they took my license and held it hostage. Salesman was very pushy and argumentative, at one point sticking the pen in my face and trying to get me to sign for a figure I did not agree with.
I have good credit so did not have a problem getting approved. I signed a bunch of papers, including he purchase agreement, in the credit managers office (while I was being secretly filmedand recorded I was later told) and made sure to get copies of everything, or so I thought. The credit manager told me he would send me some additional paperwork telling me when/how to make payments etc. I put about 2000 down and was told the first payment would not be for at least a month.
Within the next couple of weeks I started receiving persistent calls from someone in the Westway Ford Credit Department telling me that a mistake had been made on the paperwork and that they needed me to fill out some forms again and that it was just a formality etc. So I get the new paperwork in the mail and it had about $5000 in extra charges on it that I had not agreed to. I called them and told them this and they told me that I had signed the paperwork and that they had me on film agreeing to it. Included in the paperwork was a motor vehicle retail installment sales contract that I had never seen before so I was skeptical when I was told that "I had signed it". Also a GAP voluntary insurance form which they made it sound like it was required by law. The guy on the phone kept saying "the law" when he was talking about it. I was out of town but when I got back I went in to Westway and asked to see the sales contract that I had supposedly signed and when I looked at the signature and it was obviously a fraud. I sign my signature several hundred times a year under penalty of perjury so I know what it looks like.
I was told that the credit manager that did my paperwork no longer worked there so there was no way I could confront him on it and I ended up calling the Irving Police Department and asked them to send a fraud detective out and they just sent a regular patrolman who wouldn't even let me go in with him to show him the forgery and then he came out and told me it was not a forgery and then tried to give me a lesson on how to buy a car. In my opinion this is probably not the first time the cops have done this and it's just a game to them. They have no intention of investigating a major tax paying business. I have a good lawyer who ended up calling them and breathing some fire and I ended up getting my money back and returning their car but it was a nasty experience that left a bad taste in my mouth.
It does no good to name people because the cast of characters at this place seems to change on a fairly regular basis.
Also, the car did not even have cruise control.
What did I learn from this experience? Never use dealer financing again and make sure the car is paid for by an outside source before I drive it off the lot. There is just too much paperwork to keep track of and too many ways the consumer can be tricked. There are too many people involved on their side of the transaction and only one me so I was outnumbered and every time I caught one of their tricks they threw another one at me. To their credit I got my money back but I'll prpobably never buy another Ford again unless it is from a private party used.
Westway Ford Reviews
The following is my opinion based on my experience:
I saw an internet special from Westway Ford in 2013 and decided I wanted to buy it and went in to take care of the transaction. Almost 20 years earlier I had bought a new Ford at a different area dealership and had a good experience and expected this to be the same.
Yes, like a previous report they took my license and held it hostage. Salesman was very pushy and argumentative, at one point sticking the pen in my face and trying to get me to sign for a figure I did not agree with.
I have good credit so did not have a problem getting approved. I signed a bunch of papers, including he purchase agreement, in the credit managers office (while I was being secretly filmedand recorded I was later told) and made sure to get copies of everything, or so I thought. The credit manager told me he would send me some additional paperwork telling me when/how to make payments etc. I put about 2000 down and was told the first payment would not be for at least a month.
Within the next couple of weeks I started receiving persistent calls from someone in the Westway Ford Credit Department telling me that a mistake had been made on the paperwork and that they needed me to fill out some forms again and that it was just a formality etc. So I get the new paperwork in the mail and it had about $5000 in extra charges on it that I had not agreed to. I called them and told them this and they told me that I had signed the paperwork and that they had me on film agreeing to it. Included in the paperwork was a motor vehicle retail installment sales contract that I had never seen before so I was skeptical when I was told that "I had signed it". Also a GAP voluntary insurance form which they made it sound like it was required by law. The guy on the phone kept saying "the law" when he was talking about it. I was out of town but when I got back I went in to Westway and asked to see the sales contract that I had supposedly signed and when I looked at the signature and it was obviously a fraud. I sign my signature several hundred times a year under penalty of perjury so I know what it looks like.
I was told that the credit manager that did my paperwork no longer worked there so there was no way I could confront him on it and I ended up calling the Irving Police Department and asked them to send a fraud detective out and they just sent a regular patrolman who wouldn't even let me go in with him to show him the forgery and then he came out and told me it was not a forgery and then tried to give me a lesson on how to buy a car. In my opinion this is probably not the first time the cops have done this and it's just a game to them. They have no intention of investigating a major tax paying business. I have a good lawyer who ended up calling them and breathing some fire and I ended up getting my money back and returning their car but it was a nasty experience that left a bad taste in my mouth.
It does no good to name people because the cast of characters at this place seems to change on a fairly regular basis.
Also, the car did not even have cruise control.
What did I learn from this experience? Never use dealer financing again and make sure the car is paid for by an outside source before I drive it off the lot. There is just too much paperwork to keep track of and too many ways the consumer can be tricked. There are too many people involved on their side of the transaction and only one me so I was outnumbered and every time I caught one of their tricks they threw another one at me. To their credit I got my money back but I'll prpobably never buy another Ford again unless it is from a private party used.