Purchased a 2003 Ford Expedition in late July 2014 and was financed through Westlake Financial Services. I received a letter a few days later stating that my loan was denied, although I had already signed papers and was in possession of the vehicle. This was the only communication I received, other than a couple calls asking about my experience. My August 2014 payment was due on the 28th, but I could not make it by then. On September 18th, my vehicle was repossessed. On September 26th I got a notice that I needed to make my payment or my vehicle would be subject to repossession (It had already been repossessed 8 days earlier.). On Monday, September 29th I received a notice that my vehicle would be sent to auction at some time after 8 AM that morning.
I called Westlake and was told that if I could make my payment that day my vehicle would be held from going to auction. I borrowed money and sent a MoneyGram, then called Westlake. The representative told me OK, then just hung up on me. On Wednesday, October 1st I got curious and so called the place that repossessed my vehicle. I was informed that my vehicle had been sent to auction on Saturday, September 27th. I called the auction, who told me that Westlake would need to call them to hold my vehicle from sale, which they had scheduled for Thursday, October 2nd. I called Westlake again, and was passed off to some woman, who told me that the only way I could prevent my vehicle from going for sale was to pay the repossession fee, storage fee, another payment, plus other fees.
I did not have all this money they wanted. I was also suspicious that they would take that money, if I had had it, and still not hold my vehicle. After all, they had lied about holding it for the other money I sent them. Now, they are sending me notices of money due to complete the balance owed. Every notice is a higher amount. These people are not only rude, they are incapable to telling the truth, or giving anyone a chance to catch their account up to date without harassment. Had I known the type of business this place practices I would never have signed loan papers to purchase through them. If I could afford to sue these people I would in a heartbeat. But, I paid my last $3000 on this vehicle, and it has just gone like spit in the wind.
Westlake Services, LLC. Reviews
Purchased a 2003 Ford Expedition in late July 2014 and was financed through Westlake Financial Services. I received a letter a few days later stating that my loan was denied, although I had already signed papers and was in possession of the vehicle. This was the only communication I received, other than a couple calls asking about my experience. My August 2014 payment was due on the 28th, but I could not make it by then. On September 18th, my vehicle was repossessed. On September 26th I got a notice that I needed to make my payment or my vehicle would be subject to repossession (It had already been repossessed 8 days earlier.). On Monday, September 29th I received a notice that my vehicle would be sent to auction at some time after 8 AM that morning.
I called Westlake and was told that if I could make my payment that day my vehicle would be held from going to auction. I borrowed money and sent a MoneyGram, then called Westlake. The representative told me OK, then just hung up on me. On Wednesday, October 1st I got curious and so called the place that repossessed my vehicle. I was informed that my vehicle had been sent to auction on Saturday, September 27th. I called the auction, who told me that Westlake would need to call them to hold my vehicle from sale, which they had scheduled for Thursday, October 2nd. I called Westlake again, and was passed off to some woman, who told me that the only way I could prevent my vehicle from going for sale was to pay the repossession fee, storage fee, another payment, plus other fees.
I did not have all this money they wanted. I was also suspicious that they would take that money, if I had had it, and still not hold my vehicle. After all, they had lied about holding it for the other money I sent them. Now, they are sending me notices of money due to complete the balance owed. Every notice is a higher amount. These people are not only rude, they are incapable to telling the truth, or giving anyone a chance to catch their account up to date without harassment. Had I known the type of business this place practices I would never have signed loan papers to purchase through them. If I could afford to sue these people I would in a heartbeat. But, I paid my last $3000 on this vehicle, and it has just gone like spit in the wind.