I ordered some products from Wen Hair Care about 2 months ago. I ordered what I felt was a one time shipment at a discounted price. I didn't realize they were going to keep billing me for products I never got.
I received a letter today stating that they had attempted to bill my credit card and it was declined. I have only gotten items from them once which was two months ago. That order was paid by my card which is why it was shipped in the first place.
I sent customer service a message today and was told by them I owe them $101 and some change. For what??? I paid for an order over two months that was nowhere near that price. What am I paying them for?? I didn't order anything else and I've certainly not received anything else.
I don't owe them anything and feel they should not be expecting me to pay them once cent. I have contacted the BBB regarding these scam artists. Be aware and do yourself a favor and never oder from them. The products are lousy and they will not leave you alone!!
They are a horrible company, and do not know the first thing about customer service, Be aware! Once you sign up you are just a credit card they will charge and charge and charge. If you try to call them they will not pick up and if they do happen to pick up and you say you want to cancel their computers are always down, or updating, or under going upgrades or whatever excuse. You can order however, you can just never stop. You can ask then to call you back when the computers are up, but they say they phones only come in, they do not go out! And they if you go to the Website you get the same excuses. The only way to quit is file a dispute with you credit card company of just cancel your card. What A great company...NOT
So I purchased the Wen hair products for my wife as a gift to try out. During the purchase process, I purposely looked for signs where it would state that this is a recurring purchase so I could opt out. THERE WAS NO OPT OUT OR SIGN. So we made the purchase and my wife got the product to try along with another gift from Sheer Cover (Which I willl be filling ANOTHER report). Product was nice but not great and not worth the price.
This month, our bank balance was low, so this company started blasting my account with charges. This resulted in my account getting blocked and ALL my charges failing. I called the bank to find out why my account was blocked and lo and behold there is a recurring charge from Gunthy Renker. I called the company up and asked that the account be cancelled and I did not want ANY more charges. They assured me that there were no more charges coming out and that the account was at a zero balance. I would not hear from them again.
This afternoon, I log into my bank account and found a CHARGE from Chaz Dean AND Sheer Cover. I called them both up and they both told me it was a mistake and have the bank just do a stop payment. The Bank can't do a stop payment unless the company gives them an authorization code. Company can't give an authorization code, only billing can. Onlly thing they can do is send a message to billing and billing will get back to me in 3-5 business days.
Now here's the fun part. If the charge clears through, then I have to fax them a bank statement AND then FIGHT with them some more to get it cleared. Because by the time they get back to me, it will be to late.
Their customer service is a joke. They're HORRIBLE people and they can't understand a single damn thing you ask of them. I'm calling my bank again but DO NOT purchase from these folks unless you want to pay overpriced fees for a mediocre product and then get locked into a never ending battle to NOT have to continually pay for it. I DEEPLY regret purchasing this. I will NEVER purchase anything from any Gunthy Renker company again and I will be posting messages on all available channels to ensure the message gets out.
WEN Hair Care Reviews
I ordered some products from Wen Hair Care about 2 months ago. I ordered what I felt was a one time shipment at a discounted price. I didn't realize they were going to keep billing me for products I never got.
I received a letter today stating that they had attempted to bill my credit card and it was declined. I have only gotten items from them once which was two months ago. That order was paid by my card which is why it was shipped in the first place.
I sent customer service a message today and was told by them I owe them $101 and some change. For what??? I paid for an order over two months that was nowhere near that price. What am I paying them for?? I didn't order anything else and I've certainly not received anything else.
I don't owe them anything and feel they should not be expecting me to pay them once cent. I have contacted the BBB regarding these scam artists. Be aware and do yourself a favor and never oder from them. The products are lousy and they will not leave you alone!!
They are a horrible company, and do not know the first thing about customer service, Be aware! Once you sign up you are just a credit card they will charge and charge and charge. If you try to call them they will not pick up and if they do happen to pick up and you say you want to cancel their computers are always down, or updating, or under going upgrades or whatever excuse. You can order however, you can just never stop. You can ask then to call you back when the computers are up, but they say they phones only come in, they do not go out! And they if you go to the Website you get the same excuses. The only way to quit is file a dispute with you credit card company of just cancel your card. What A great company...NOT
So I purchased the Wen hair products for my wife as a gift to try out. During the purchase process, I purposely looked for signs where it would state that this is a recurring purchase so I could opt out. THERE WAS NO OPT OUT OR SIGN. So we made the purchase and my wife got the product to try along with another gift from Sheer Cover (Which I willl be filling ANOTHER report). Product was nice but not great and not worth the price.
This month, our bank balance was low, so this company started blasting my account with charges. This resulted in my account getting blocked and ALL my charges failing. I called the bank to find out why my account was blocked and lo and behold there is a recurring charge from Gunthy Renker. I called the company up and asked that the account be cancelled and I did not want ANY more charges. They assured me that there were no more charges coming out and that the account was at a zero balance. I would not hear from them again.
This afternoon, I log into my bank account and found a CHARGE from Chaz Dean AND Sheer Cover. I called them both up and they both told me it was a mistake and have the bank just do a stop payment. The Bank can't do a stop payment unless the company gives them an authorization code. Company can't give an authorization code, only billing can. Onlly thing they can do is send a message to billing and billing will get back to me in 3-5 business days.
Now here's the fun part. If the charge clears through, then I have to fax them a bank statement AND then FIGHT with them some more to get it cleared. Because by the time they get back to me, it will be to late.
Their customer service is a joke. They're HORRIBLE people and they can't understand a single damn thing you ask of them. I'm calling my bank again but DO NOT purchase from these folks unless you want to pay overpriced fees for a mediocre product and then get locked into a never ending battle to NOT have to continually pay for it. I DEEPLY regret purchasing this. I will NEVER purchase anything from any Gunthy Renker company again and I will be posting messages on all available channels to ensure the message gets out.