WELDEX Corporation issued a Return Merchandise Authorization to return a video system I purchased for my motorhome. The company charges a ridiculous restocking fee but I was willing to pay it to get the majority of my $1400 purchase refunded to me.
The company has no instructions how to obtain an RMA on their home page and they failed to respond to my voice mail messages and numerous emails. Eventually they did respond and provided me with instructions how to obtain the required RMA. I sent the equipment back to WELDEX only to have Mr. Kevin Lee rescind their authorization and send the equipment back to me immediately... and to the wrong address. Fortunately I was able to track the equipment down and recover it. I made every effort to resolve the situation but WELDEX already has my money and they have no intention of returning any part of it.
This company is interested in one thing only - getting their hands on your money. When it comes to customer service or returning an item that you don't need FORGET IT - even if you are willing to pay their 20% restocking fee.
I always thought WELDEX was a well-known and respected name. Think twice before ordering anything from this company. I hope my nightmare will help others thinking of doing business with WELDEX CORPORATION.
Weldex Corporation Reviews
WELDEX Corporation issued a Return Merchandise Authorization to return a video system I purchased for my motorhome. The company charges a ridiculous restocking fee but I was willing to pay it to get the majority of my $1400 purchase refunded to me.
The company has no instructions how to obtain an RMA on their home page and they failed to respond to my voice mail messages and numerous emails. Eventually they did respond and provided me with instructions how to obtain the required RMA. I sent the equipment back to WELDEX only to have Mr. Kevin Lee rescind their authorization and send the equipment back to me immediately... and to the wrong address. Fortunately I was able to track the equipment down and recover it. I made every effort to resolve the situation but WELDEX already has my money and they have no intention of returning any part of it.
This company is interested in one thing only - getting their hands on your money. When it comes to customer service or returning an item that you don't need FORGET IT - even if you are willing to pay their 20% restocking fee.
I always thought WELDEX was a well-known and respected name. Think twice before ordering anything from this company. I hope my nightmare will help others thinking of doing business with WELDEX CORPORATION.