Webs.Com is one of those many web-hosting sites that already have themes, etc. to help any person wanting to start a website. But they are extremely deceiving. They offer a free website, which one will find out, after taking the time to create it, that you are severely limited in space and features; at which point you are then faced with the dilemma of 'Should I let this site go dormant sicne I can no longer do anything?' or does one start shelling out outrageous additional costs to gain a miniscule amount of further storage space. In addition, when one looks to upgrade to one of their Premium services, you are presented with a 3-tier level of Premium choices and their associated costs. However, when the existing member goes to the page where they have to sign in to take advantage of these deals, the price for each one has now suddenly increased.
Second, recently I decided that, after letting my website sit for almost a year, because I had run out of space the first time, because this company had not specified a limit on space; I needed to expand my website out of necessity in order to put new information out. As of 10/01/2014, Webs.Com had an Upgrade to a Webs Premium Plan deal (see first photo). Being hesitant of being "swindleded" the first time, I sent an e-mail to the company asking for clarification of what "Unlimited Pages" meant in regards to space. Nowhere on the ad was there any information with regards to storage size limitations, so one would naturally and reasonably assume that I could use as many pages as I wanted to with whatever I wanted to publish. The only differences cited on their plan comparison (for a substantial difference in monthly price increase) were such things as a Custome E-mail Address, Google Ad Credits, Advance Website Statistics, Chat Support, etc. The company did not respond to me until 3 days later; but by that time, I had to make a decision based on the importance of getting my site up-to-date, so I purchased it.
I immediately created one new page, and after only doing that, I was treated to a pop-up message that advised I only had 400MB left (after just upgrading!). On October 3, 2014, I received an e-mail response from Dannele, at Webs.Com, advising me that my Premium upgrade plan had a storage limit of 400MB. Are you kidding me? There is a huge difference between "Unlimited Pages" and 1 GB storage space (which isn't squat). Furthermore, even the "Unlimited Pages" (which I was now being advised was separate from the storage space) wasn't even true, because if I kept creating pages, my space would eventually still run out.
This is totally and deliberately misleading to the customer and constitutes "false advertising." Webs.Com is advertising a false expectation to consumers, in which any reasonable use of a website would not fit within the hidden constraints that they impose on the website. This is done deliberately so they can then force a "nickel & dime" (rather "Substantial dollar amount increases") scam upon the customer when they realize this shortfall after they have already made their initial investment, and after they have already gone to all the trouble and investment of time and energy to set up their personal site. This is not "truth-in-advertising."
It was obvious that I had called Webs.Com "out on the carpet" because as of October 17, 2014, their Upgrade to Premium Plan advertising now clearly showed storage space specfications listed, clearly distinguishing the fact that although a customer might have "Unlimited Pages" they could now differentiate the "fine print" and see they had severely limited storage space for the dollar; and only by going into the $22.99 a month vice $5.99 a month plan (and that price is only good for a 2-year plan purchase--they're also clever how they reel the customer in on that), were you getting unlimited storage space (see second photo).
Since this issue resolved around storage space, I reasonably expected Webs.Com to compensate me with a free upgrade in storage space, based upon the fact that they had clearly misled me as a consumer; and the fact that I had already invested a lot of time into creating my website. Since I did not receive a prompt response, I had to resort to asking to invoke my "risk-free 30-Day Money Back Guarantee" since it was fast approaching the end of that 30-day period. Without an increase in storage space, this website is not a "dead-in-the water" deal for me; and I will have to look elsewhere for an honest website provider. Webs.Com customer service didn't even offer anything to my request for a "fair resolution" other than to tell me they were refunding my money. Furthermore, in my initial e-mail, I had requested the corporate contact information. It took two more follow-up e-mail to Feleisha to even get that; and even then, they did not provide me the corporate phone number. Talk about absolutely poor, inexcusable, and apathetic customer service.
I have since looked at Word Press.com and Word Press.org, which in every way appears to be a much better alternative than Webs.Com; and in conjunction with www.bluehost.com (a hosting provider), offers a much more reasonable, straight forward and upfront disclosure about unlimited storage space, etc.
I would not, under any circumstances, and in any sense of the term "good conscience" recommend Webs.Com to anyone looking to create a website.
WEBS, INC. Reviews
Webs.Com is one of those many web-hosting sites that already have themes, etc. to help any person wanting to start a website. But they are extremely deceiving. They offer a free website, which one will find out, after taking the time to create it, that you are severely limited in space and features; at which point you are then faced with the dilemma of 'Should I let this site go dormant sicne I can no longer do anything?' or does one start shelling out outrageous additional costs to gain a miniscule amount of further storage space. In addition, when one looks to upgrade to one of their Premium services, you are presented with a 3-tier level of Premium choices and their associated costs. However, when the existing member goes to the page where they have to sign in to take advantage of these deals, the price for each one has now suddenly increased.
Second, recently I decided that, after letting my website sit for almost a year, because I had run out of space the first time, because this company had not specified a limit on space; I needed to expand my website out of necessity in order to put new information out. As of 10/01/2014, Webs.Com had an Upgrade to a Webs Premium Plan deal (see first photo). Being hesitant of being "swindleded" the first time, I sent an e-mail to the company asking for clarification of what "Unlimited Pages" meant in regards to space. Nowhere on the ad was there any information with regards to storage size limitations, so one would naturally and reasonably assume that I could use as many pages as I wanted to with whatever I wanted to publish. The only differences cited on their plan comparison (for a substantial difference in monthly price increase) were such things as a Custome E-mail Address, Google Ad Credits, Advance Website Statistics, Chat Support, etc. The company did not respond to me until 3 days later; but by that time, I had to make a decision based on the importance of getting my site up-to-date, so I purchased it.
I immediately created one new page, and after only doing that, I was treated to a pop-up message that advised I only had 400MB left (after just upgrading!). On October 3, 2014, I received an e-mail response from Dannele, at Webs.Com, advising me that my Premium upgrade plan had a storage limit of 400MB. Are you kidding me? There is a huge difference between "Unlimited Pages" and 1 GB storage space (which isn't squat). Furthermore, even the "Unlimited Pages" (which I was now being advised was separate from the storage space) wasn't even true, because if I kept creating pages, my space would eventually still run out.
This is totally and deliberately misleading to the customer and constitutes "false advertising." Webs.Com is advertising a false expectation to consumers, in which any reasonable use of a website would not fit within the hidden constraints that they impose on the website. This is done deliberately so they can then force a "nickel & dime" (rather "Substantial dollar amount increases") scam upon the customer when they realize this shortfall after they have already made their initial investment, and after they have already gone to all the trouble and investment of time and energy to set up their personal site. This is not "truth-in-advertising."
It was obvious that I had called Webs.Com "out on the carpet" because as of October 17, 2014, their Upgrade to Premium Plan advertising now clearly showed storage space specfications listed, clearly distinguishing the fact that although a customer might have "Unlimited Pages" they could now differentiate the "fine print" and see they had severely limited storage space for the dollar; and only by going into the $22.99 a month vice $5.99 a month plan (and that price is only good for a 2-year plan purchase--they're also clever how they reel the customer in on that), were you getting unlimited storage space (see second photo).
Since this issue resolved around storage space, I reasonably expected Webs.Com to compensate me with a free upgrade in storage space, based upon the fact that they had clearly misled me as a consumer; and the fact that I had already invested a lot of time into creating my website. Since I did not receive a prompt response, I had to resort to asking to invoke my "risk-free 30-Day Money Back Guarantee" since it was fast approaching the end of that 30-day period. Without an increase in storage space, this website is not a "dead-in-the water" deal for me; and I will have to look elsewhere for an honest website provider. Webs.Com customer service didn't even offer anything to my request for a "fair resolution" other than to tell me they were refunding my money. Furthermore, in my initial e-mail, I had requested the corporate contact information. It took two more follow-up e-mail to Feleisha to even get that; and even then, they did not provide me the corporate phone number. Talk about absolutely poor, inexcusable, and apathetic customer service.
I have since looked at Word Press.com and Word Press.org, which in every way appears to be a much better alternative than Webs.Com; and in conjunction with www.bluehost.com (a hosting provider), offers a much more reasonable, straight forward and upfront disclosure about unlimited storage space, etc.
I would not, under any circumstances, and in any sense of the term "good conscience" recommend Webs.Com to anyone looking to create a website.