EDitor’s UPDATE: Positive rating and recognition has been given to WebiMax for its dedication to excellence in customer service.
Ripoff Report’s discussions with WebiMax have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. WebiMax listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
WebiMax’s Founder/CEO, has informed us that his goal is always focused on ensuring success for his clients. As a successful businessman, Mr. Wisnefski feels it is critical to listen to his clients and respond properly.
EDitor’s UPDATE: Positive rating and recognition has been given to WebiMax for its dedication to excellence in customer service.
Ripoff Report’s discussions with WebiMax have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. WebiMax listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
WebiMax’s Founder/CEO, has informed us that his goal is always focused on ensuring success for his clients. As a successful businessman, Mr. Wisnefski feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Wisnefski hopes to maintain WebiMax as the leading online marketing firm for years to come.
WebiMax has placed an excess of time and resource in to developing a highly effective client services team and support process that enables it’s clients to feel confident that they have chosen the right company to work with. WebiMax is a company specializing in providing digital marketing for companies of all sizes. They strive to help their clients grow through online efforts, such as helping them use their website as a marketing tool to find more opportunities such as leads or sales. Leads are acquired primarily through WebiMax’s marketing efforts. “Opportunity finds us. We promote online. We speak to potential customers with online consultants. Clients get a card and are assigned a Project Manager. We continually work to improve a client’s online marketing,” states Ken Wisnefski, a representative of WebiMax. Once a client is assigned a Project Manager, a marketing plan and process is drawn up for each individual customer. “Our team of online consultants determines the best process for each individual company that we serve. This is done before any compensation is collected from the client,” states Mr. Wisnefski.
EDitor’s UPDATE: Positive rating and recognition has been given to WebiMax for its dedication to excellence in customer service.
Ripoff Report’s discussions with WebiMax have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. WebiMax listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
WebiMax’s Founder/CEO, has informed us that his goal is always focused on ensuring success for his clients. As a successful businessman, Mr. Wisnefski feels it is critical to listen to his clients and respond properly.
By always putting his customers first, Mr. Wisnefski hopes to maintain WebiMax as the leading online marketing firm for years to come.
WebiMax has placed an excess of time and resource in to developing a highly effective client services team and support process that enables it’s clients to feel confident that they have chosen the right company to work with.
The information provided in this repot below t is based on comments made by Ken Wisnefski during an on-site inspection held by a third party verification company with no biases toward WebiMax.
WebiMax is a company specializing in providing digital marketing for companies of all sizes. They strive to help their clients grow through online efforts, such as helping them use their website as a marketing tool to find more opportunities such as leads or sales. Leads are acquired primarily through WebiMax’s marketing efforts. “Opportunity finds us. We promote online. We speak to potential customers with online consultants. Clients get a card and are assigned a Project Manager. We continually work to improve a client’s online marketing,” states Ken Wisnefski, a representative of WebiMax. Once a client is assigned a Project Manager, a marketing plan and process is drawn up for each individual customer. “Our team of online consultants determines the best process for each individual company that we serve. This is done before any compensation is collected from the client,” states Mr. Wisnefski.
WEBIMAX / Customer Service & Complaint Resolution
At times, clients may not feel satisfied with the services they have received. An example of this is a client WebiMax once worked with to improve their online marketing presence. WebiMax worked with the client for 5-6 months, but the client did not see the amount of growth that was desired. “WebiMax [then] re-created the client’s website and platform. We wanted to make the client happy and eliminate any possible road blocks to their success,” states Mr. Wisnefski. Although this is not a common complaint, the team at WebiMax did everything they could to ensure that client’s satisfaction. “I speak to clients myself and address their areas of concern. I take a global look in order to find a solution to our client’s problems. I put more cost into the process and the client could not believe that this company went above and beyond their expectations,” states Mr. Wisnefski. In response to WebiMax’s efforts to ensure their client’s satisfaction, “[The client] was very happy that we followed through with our suggestions to resolve his problem. He was very pleased that we re-created his website and platform at no cost to him. He was very pleased to work with us moving forward,” states Mr. Wisnefski.
PROCEDURES IN PLACE TO ENSURE CUSTOMERS CONTINUED SATISFACTION
After a complaint is resolved, WebiMax has follow-up procedures in place to ensure their customers’ continued satisfaction. “We continue to provide services and process the results in the appropriate way. The Project Managers will follow-up with the clients in order to make sure their concerns are addressed. If the Project Manager cannot resolve the issue, an administrator will contact the client to address the concern,” states Mr. Wisnefski. WebiMax strives to avoid complains in the first place by working to set the appropriate level of expectations for the client. “We spend more time with the client pre-sale and set up the process to be successful for both the clients and the company,” states Mr. Wisnefski. They also continue to address their internal procedures to ensure their clients’ satisfaction. All WebiMax employees receive customer service training; all employees learn the best practices and appropriate levels of engagements; and they adjust scheduling to address the client’s needs. “We are concerned and actively seek to be proactive in resolving issues as early as possible,” states Mr. Wisnefski.
Since receiving complaints through Ripoff Report, WebiMax has taken several steps to improve their processes to ensure client satisfaction. The team at WebiMax utilizes an escalation process through which difficult problems are sent to the upper executives in order to prioritize and resolve the issues as soon as possible. They also utilize an advocacy program in which they let the clients see the length that the team at WebiMax goes to in order to maintain client relations. They also utilize transparency, providing internet-based tools to clients, allowing them to see the entire process from start to finish. “We show the clients everything that is happening in the back office and explain it to them. We show all growth tracking and trending to evaluate the effectiveness of the service that we provide to our clients,” states Mr. Wisnefski. Additionally, WebiMax provides all their clients with monthly reports for deeper clarity of the process being utilized for their campaign. WebiMax has also created a new client center, which is accessible by every one of their clients, allowing them to go into the center and engage with the team and the process. “We look to address client expectations from the beginning of the process. We seek to set the tone with an initial hour-long call to set expectations… We diligently follow up with clients to address concerns,” states Mr. Wisnefski.
In response to the complaints posted on Ripoff Report against WebiMax, Mr. Wisnefski states “Some of the claims that were made do not relate to the clients that work with our company. One client used our services for 2 months. He was not happy with the service we provided after this short period. We attempted to make him happy to no avail. We provided him with a full refund and we completed the agreed-upon work. The client was still unhappy and reported our company to Ripoff Report. We go above and beyond to satisfy our clients.” Mr. Wisnefski and the team at WebiMax recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. “We feel that this rebuttal is extremely valuable to our company. We are happy to have the opportunity to state our side of this issue, as well,” states Mr. Wisnefski.
WebiMax Reviews
EDitor’s UPDATE: Positive rating and recognition has been given to WebiMax for its dedication to excellence in customer service.
Ripoff Report’s discussions with WebiMax have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. WebiMax listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
WebiMax’s Founder/CEO, has informed us that his goal is always focused on ensuring success for his clients. As a successful businessman, Mr. Wisnefski feels it is critical to listen to his clients and respond properly.
EDitor’s UPDATE: Positive rating and recognition has been given to WebiMax for its dedication to excellence in customer service.
Ripoff Report’s discussions with WebiMax have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. WebiMax listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
WebiMax’s Founder/CEO, has informed us that his goal is always focused on ensuring success for his clients. As a successful businessman, Mr. Wisnefski feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Wisnefski hopes to maintain WebiMax as the leading online marketing firm for years to come.
WebiMax has placed an excess of time and resource in to developing a highly effective client services team and support process that enables it’s clients to feel confident that they have chosen the right company to work with. WebiMax is a company specializing in providing digital marketing for companies of all sizes. They strive to help their clients grow through online efforts, such as helping them use their website as a marketing tool to find more opportunities such as leads or sales. Leads are acquired primarily through WebiMax’s marketing efforts. “Opportunity finds us. We promote online. We speak to potential customers with online consultants. Clients get a card and are assigned a Project Manager. We continually work to improve a client’s online marketing,” states Ken Wisnefski, a representative of WebiMax. Once a client is assigned a Project Manager, a marketing plan and process is drawn up for each individual customer. “Our team of online consultants determines the best process for each individual company that we serve. This is done before any compensation is collected from the client,” states Mr. Wisnefski.
EDitor’s UPDATE: Positive rating and recognition has been given to WebiMax for its dedication to excellence in customer service.
Ripoff Report’s discussions with WebiMax have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. WebiMax listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
WebiMax’s Founder/CEO, has informed us that his goal is always focused on ensuring success for his clients. As a successful businessman, Mr. Wisnefski feels it is critical to listen to his clients and respond properly.
By always putting his customers first, Mr. Wisnefski hopes to maintain WebiMax as the leading online marketing firm for years to come.
WebiMax has placed an excess of time and resource in to developing a highly effective client services team and support process that enables it’s clients to feel confident that they have chosen the right company to work with.
The information provided in this repot below t is based on comments made by Ken Wisnefski during an on-site inspection held by a third party verification company with no biases toward WebiMax.
WebiMax is a company specializing in providing digital marketing for companies of all sizes. They strive to help their clients grow through online efforts, such as helping them use their website as a marketing tool to find more opportunities such as leads or sales. Leads are acquired primarily through WebiMax’s marketing efforts. “Opportunity finds us. We promote online. We speak to potential customers with online consultants. Clients get a card and are assigned a Project Manager. We continually work to improve a client’s online marketing,” states Ken Wisnefski, a representative of WebiMax. Once a client is assigned a Project Manager, a marketing plan and process is drawn up for each individual customer. “Our team of online consultants determines the best process for each individual company that we serve. This is done before any compensation is collected from the client,” states Mr. Wisnefski.
WEBIMAX / Customer Service & Complaint Resolution
At times, clients may not feel satisfied with the services they have received. An example of this is a client WebiMax once worked with to improve their online marketing presence. WebiMax worked with the client for 5-6 months, but the client did not see the amount of growth that was desired. “WebiMax [then] re-created the client’s website and platform. We wanted to make the client happy and eliminate any possible road blocks to their success,” states Mr. Wisnefski. Although this is not a common complaint, the team at WebiMax did everything they could to ensure that client’s satisfaction. “I speak to clients myself and address their areas of concern. I take a global look in order to find a solution to our client’s problems. I put more cost into the process and the client could not believe that this company went above and beyond their expectations,” states Mr. Wisnefski. In response to WebiMax’s efforts to ensure their client’s satisfaction, “[The client] was very happy that we followed through with our suggestions to resolve his problem. He was very pleased that we re-created his website and platform at no cost to him. He was very pleased to work with us moving forward,” states Mr. Wisnefski.
PROCEDURES IN PLACE TO ENSURE CUSTOMERS CONTINUED SATISFACTION
After a complaint is resolved, WebiMax has follow-up procedures in place to ensure their customers’ continued satisfaction. “We continue to provide services and process the results in the appropriate way. The Project Managers will follow-up with the clients in order to make sure their concerns are addressed. If the Project Manager cannot resolve the issue, an administrator will contact the client to address the concern,” states Mr. Wisnefski. WebiMax strives to avoid complains in the first place by working to set the appropriate level of expectations for the client. “We spend more time with the client pre-sale and set up the process to be successful for both the clients and the company,” states Mr. Wisnefski. They also continue to address their internal procedures to ensure their clients’ satisfaction. All WebiMax employees receive customer service training; all employees learn the best practices and appropriate levels of engagements; and they adjust scheduling to address the client’s needs. “We are concerned and actively seek to be proactive in resolving issues as early as possible,” states Mr. Wisnefski.
Since receiving complaints through Ripoff Report, WebiMax has taken several steps to improve their processes to ensure client satisfaction. The team at WebiMax utilizes an escalation process through which difficult problems are sent to the upper executives in order to prioritize and resolve the issues as soon as possible. They also utilize an advocacy program in which they let the clients see the length that the team at WebiMax goes to in order to maintain client relations. They also utilize transparency, providing internet-based tools to clients, allowing them to see the entire process from start to finish. “We show the clients everything that is happening in the back office and explain it to them. We show all growth tracking and trending to evaluate the effectiveness of the service that we provide to our clients,” states Mr. Wisnefski. Additionally, WebiMax provides all their clients with monthly reports for deeper clarity of the process being utilized for their campaign. WebiMax has also created a new client center, which is accessible by every one of their clients, allowing them to go into the center and engage with the team and the process. “We look to address client expectations from the beginning of the process. We seek to set the tone with an initial hour-long call to set expectations… We diligently follow up with clients to address concerns,” states Mr. Wisnefski.
In response to the complaints posted on Ripoff Report against WebiMax, Mr. Wisnefski states “Some of the claims that were made do not relate to the clients that work with our company. One client used our services for 2 months. He was not happy with the service we provided after this short period. We attempted to make him happy to no avail. We provided him with a full refund and we completed the agreed-upon work. The client was still unhappy and reported our company to Ripoff Report. We go above and beyond to satisfy our clients.” Mr. Wisnefski and the team at WebiMax recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. “We feel that this rebuttal is extremely valuable to our company. We are happy to have the opportunity to state our side of this issue, as well,” states Mr. Wisnefski.