We purchased a $64K 2015 GMC 3500HD long-bed, dual rear wheel, crewcab, 4x4 from Vernon Auto Group in Vernon, Texas with a "lifetime" powertrain warranty from My Forever Warranty out of Cleveland, Ohio. We live in Colorado and Vernon Auto Group is over 600 miles from our home which amountw to 9 hours and 41 minutes of driving. We went there because of the warranty offer.
First, it is not a lifetime powertrain warranty, it only covers the first 100k miles which is exactly the mileage covered by the manufacturer warranty. Why would anyone have dual warranties covering the same thing for the same mileage. Logically, the My Forever Warranty, should start after the manufacturer warranty expires which is what Vernon Auto Group lead us to believe.
Secondly, the warranty is only valid at the dealership from which our truck was purchased. The dealership failed to inform us of that fact too. So in order for any work to be performed on our vehicle, we were supposed to drive the 9 hours and 41 minutes to get a routine oil change and tire rotation. Really?
Thirdly, it doesn't matter what service is being performed or where, you must call for authorization first. So if you take your vehicle into a GMC dealership for an oil change which isn't covered by the warranty, but covered by the manfacturer warranty for the first 40K, you still need a My Forever Warranty authorization. If you don't your "lifetime" powertrain warranty is invalidated.
We faithfully took our vehicle to the Transwest Buick GMC dealership near our home in Colorado to have the routine maintenance done, keeping all the receipts to insure the warranty would still be valid after the manufacturer warranty expired. We are having a fuel leak problem and decided to call My Forever Warranty for the first time, a year after we purchased our truck, to get information on getting this problem resolved. That is when Bill, a My Forever Warranty supervisor, informed us that our warranty was invalidated because we didn't take the truck to the dealership we purchased it from for service, and we didn't get authorization from them to have work done.
This "lifetime" powertrain warranty from My Forever Warranty is a gimmick to help dealerships sell vehicles. The warranty isn't worth the paper it is written on. Don't go out of your way to purchase a vehicle with this gimmick "lifetime" powertrain warranty, if you do you are wasting your time and money.
As an aside, My Forever Warranty offers gap insurance as part of their gimmick but that is generally purchased that through your lender. We were informed by Bill today that we still have gap insurance even though our truck is paid in full. What a joke!
This is my conclusion also. The hoops are so many that I'm shocked anyone qualifies for any repairs after the regular warranty is out! Can anyone cite an example of where their 'policy' actually paid off for a repair?
I bought a Kia Sorento at such using this company's 'forever' powertrain warranty. I'm now about 2 hours from that dealership and did call for preauthorization for a dealership about 5 minutes away from where we now live. In that conversation, I was reminded that ALL recommended maintenance had to be done by said dealer or pre-authorized--INCLUDING all tire rotations, etc. Kia still uses a miles-to-oil-change recommendation and has a regular and higher-stressed schedule. Everyone of the 3 dealerships I've dealt with recommend the lower-miles oil change (as mine is a turbo, that's every 3500 miles vs 5000 for 'regular'); I meet the regular and even have a copy of a Kia TSB from about 3 years ago stating that MOST vehicles sold in the US should meet the regular schedule. I confirmed this with the VP of USA Service for Kia. OK, so what?
1. Kia manager tells me they don't really 'care' if/how I rotate my tires--their warranty is NOT affected--only (possibly) the tire manufacturer's warranty. Yet not to follow the tire rotation schedule listed in Kia manual will void the powertrain warranty!?
2. This rotation doesn't fall on the oil change schedule for my turbo engine. The service manager agreed with my assessment that I'd have to be in the shop every 6 weeks or so to keep everything right on the schedule (with the lower miles oil change, rotations, etc.) Yet if you fail to call once, your warranty is voided.
3. The dealership which offered the Forever Warranty went out of business. So, does that mean I can permanently switch to a nearby dealership in the place of the selling dealer and not have to call every time? Nope! Still have to 'pre-authorize' all maintenance because it's being done somewhere other than the selling dealer (now not in business!)!
4. Oh, want to change your own air filters and/or cabin air filters? Oops! Warranty voided.
5. Don't think you need the 'extra' in the 30,000 mile stuff? Yep--warranty voided.
I don't know how much the dealerships pay but to bend to all the closer-than-needed visits, having to have preauth because not using a dealership now out of business? Are you kidding me!? Oh, and whatever it costs by having it all done at the dealership would, at least for my Kia, make it cheaper to flush it and buy a separate warranty.
Oh, the very nice lady I spoke with to confirm the above indicated it was for my benefit so they can keep up with all the records for me (!) and I wouldn't 'accidentally' void it by not being able to produce a maintenance record in the future.
I'm not calling it a scam but it's otherwise practically worthless,, IMO. However, if you're someone who believes your dealer's recommendations are gospel and never question things, you MIGHT be OK--unless you get sick or are out of country at 6 months, or on a long trip when the mileage rolls around, etc, etc, etc.
Was a little bit late on an oil change. Had a transmission problem and they said that I void my warranty because of being late on the oil change. I talk to the dealership and they said they no longer use warranty forever because they are a scam outfit that made their dealershipLook bad
If I could give zero stars, I would. We purchased a 2017 Pacifica from a dealer who included the Warranty Forever "Lifetime Warranty" on the vehicle. The dealer explained that we only had to keep up the maintenance according to the original manufacturers schedule. We did that. We were also told that we could get the maintenance anywhere, long as we kept all records. I found out from Warranty Forever (NAE/WAN) that I had to upload the records onto their app. I downloaded the app and uploaded every single maintenance record as it was performed. I was also told by the NAE rep that as long as I uploaded the records, I would be active. After two years, my app still says active. Now my vehicle needs a new transmission and NAE admits that I followed all of the schedules and my app stated active. NAE then stated that I did not get the maintenance pre-approved by them or the original dealer before using a different maintenance facility and deactivated my warranty is denying the claim. The original dealer even told them that they approved me getting maintenance and the work done at the other dealer. These people are the lowest form of scum on the planet. I am now out a transmission, a vehicle, and I have to rent a vehicle just to work.
We purchase a 2011 Chevy Traverse with 60,000 Miles on it, in March of 2017, we have had a couple major things go wrong with the vehicle which the first was not covered under the Power Train, however the second major malfunction was an engine seize and there was water in the engine. Caused the whole engine to need to be rebuilt or replaced. Contacted our dealer and they said go ahead and bring it in and we can get to work on it, and will verify all with your warranty. They asked for the maintenance receipts from oil changes, etc. We provided them with such. The very next day we get a call claiming that they will not cover the repair under our warranty because it was never preauthorized. I personally asked the sales people when we purchased the car if that would make a difference to which they replied, "the only thing that will make a difference, is if we did not get the regular scheduled maintenance done." So upon telling us that the warranty would not cover our seized engine on this vehicle we have had for less than a year, even the service manager told us we had provided all the information and it was up to date. BUT, we did not get the maintenance done at a preauthorized location. HOWEVER, our service was done by a ASE Certified Mechanic.. I am furious and feel like this should be a major thing that they tell people upon purchasing of the vehicle.
I do not feel like this "Warranty Forever" is an honest company.
I think it is a scam to add onto the purchased vehicle as a selling tool. But it is worthless to say the least.
I would not go out of my way for the faulty service I have encountered with them.
This is my conclusion also. The hoops are so many that I'm shocked anyone qualifies for any repairs after the regular warranty is out! Can anyone cite an example of where their 'policy' actually paid off for a repair?
I bought a Kia Sorento at such using this company's 'forever' powertrain warranty. I'm now about 2 hours from that dealership and did call for preauthorization for a dealership about 5 minutes away from where we now live. In that conversation, I was reminded that ALL recommended maintenance had to be done by said dealer or pre-authorized--INCLUDING all tire rotations, etc. Kia still uses a miles-to-oil-change recommendation and has a regular and higher-stressed schedule. Everyone of the 3 dealerships I've dealt with recommend the lower-miles oil change (as mine is a turbo, that's every 3500 miles vs 5000 for 'regular'); I meet the regular and even have a copy of a Kia TSB from about 3 years ago stating that MOST vehicles sold in the US should meet the regular schedule. I confirmed this with the VP of USA Service for Kia. OK, so what?
1. Kia manager tells me they don't really 'care' if/how I rotate my tires--their warranty is NOT affected--only (possibly) the tire manufacturer's warranty. Yet not to follow the tire rotation schedule listed in Kia manual will void the powertrain warranty!?
2. This rotation doesn't fall on the oil change schedule for my turbo engine. The service manager agreed with my assessment that I'd have to be in the shop every 6 weeks or so to keep everything right on the schedule (with the lower miles oil change, rotations, etc.) Yet if you fail to call once, your warranty is voided.
3. The dealership which offered the Forever Warranty went out of business. So, does that mean I can permanently switch to a nearby dealership in the place of the selling dealer and not have to call every time? Nope! Still have to 'pre-authorize' all maintenance because it's being done somewhere other than the selling dealer (now not in business!)!
4. Oh, want to change your own air filters and/or cabin air filters? Oops! Warranty voided.
5. Don't think you need the 'extra' in the 30,000 mile stuff? Yep--warranty voided.
I don't know how much the dealerships pay but to bend to all the closer-than-needed visits, having to have preauth because not using a dealership now out of business? Are you kidding me!? Oh, and whatever it costs by having it all done at the dealership would, at least for my Kia, make it cheaper to flush it and buy a separate warranty.
Oh, the very nice lady I spoke with to confirm the above indicated it was for my benefit so they can keep up with all the records for me (!) and I wouldn't 'accidentally' void it by not being able to produce a maintenance record in the future.
I'm not calling it a scam but it's otherwise practically worthless,, IMO. However, if you're someone who believes your dealer's recommendations are gospel and never question things, you MIGHT be OK--unless you get sick or are out of country at 6 months, or on a long trip when the mileage rolls around, etc, etc, etc.
Every time i call it get different info. From brakes to cabin filters to oil changes. I was told that all i had to do is to keep my paperwork as for oil changes. Well, that’s false. If you don’t call, your warranty is null and void. What a scam!!
ford f250 174636 never had a problem and probably wont
hello my name is brent and have jumped thru way too many hoops to try to keep the warranty up on my 2012 f250 which i bought thru vernon ford and the warranty was the ONLY REASON WE BOUGHT THE TRUCK FROM VERNON FORD and from the 1st oil change on every time the operator has made it clear that if the wiper blades, or the tires have too many miles then the warranty is null and void......im recovering from a full heart attack and have been unable to drive my truck....its just now where i can drive it to the grocery store and the light on the dash come on and states it needs a oil change so i went to have it changed at a repair center as was told..called the forever warranty and they said the warranty is null and void.....the truck was drove home from where we were staying and today had the oil changed and again got ripped off by the warranty center..he informed me because its been too long since last drove even if it was drove home from the hospital and back to florida which is where i live...again 8-9 months of little to no driving and well under the 7500 miles which is what the mfg states......
I was first introduced to the Warranty forever program when I purchased a 2006 Chevrolet Impala at roughly 45k. The warranty came free with my vehicle. I was told that there were requirements to maintain this free warranty which was to follow the recommended factory maintenance schedule. All services needed to be performed at the selling dealer or pre-authorized it taken to a different shop. I owned the vehicle for 4 years and ran it up to about 140,000 when I traded it in. Warranty forever replaced just about every gasket on the engine over the time that I owned it including pulling the engine for a rear main seal replacement. I also had both axles replaced and 3 of the 4 motor mounts replaced, one twice.
It didn't end there. I had later purchased a 2008 Mercury Mariner with about 70k on it. Within the first year I owned it the transmission developed a flare shift between 2nd and 3rd which resulted in a total transmission clutch pack replacement. I did not keep that vehicle very long as I had switched to Toyota vehicles after that. I still am maintaining my warranty although I have not needed it yet with my Toyotas.
This is a free warranty. There are some minor hoops to jump through that you should be doing anyways to maintain your warranty. I see all these negative reviews that could be solved by just reading your contract. I did and have saved thousands.
Warranty Forever Reviews
We purchased a $64K 2015 GMC 3500HD long-bed, dual rear wheel, crewcab, 4x4 from Vernon Auto Group in Vernon, Texas with a "lifetime" powertrain warranty from My Forever Warranty out of Cleveland, Ohio. We live in Colorado and Vernon Auto Group is over 600 miles from our home which amountw to 9 hours and 41 minutes of driving. We went there because of the warranty offer.
First, it is not a lifetime powertrain warranty, it only covers the first 100k miles which is exactly the mileage covered by the manufacturer warranty. Why would anyone have dual warranties covering the same thing for the same mileage. Logically, the My Forever Warranty, should start after the manufacturer warranty expires which is what Vernon Auto Group lead us to believe.
Secondly, the warranty is only valid at the dealership from which our truck was purchased. The dealership failed to inform us of that fact too. So in order for any work to be performed on our vehicle, we were supposed to drive the 9 hours and 41 minutes to get a routine oil change and tire rotation. Really?
Thirdly, it doesn't matter what service is being performed or where, you must call for authorization first. So if you take your vehicle into a GMC dealership for an oil change which isn't covered by the warranty, but covered by the manfacturer warranty for the first 40K, you still need a My Forever Warranty authorization. If you don't your "lifetime" powertrain warranty is invalidated.
We faithfully took our vehicle to the Transwest Buick GMC dealership near our home in Colorado to have the routine maintenance done, keeping all the receipts to insure the warranty would still be valid after the manufacturer warranty expired. We are having a fuel leak problem and decided to call My Forever Warranty for the first time, a year after we purchased our truck, to get information on getting this problem resolved. That is when Bill, a My Forever Warranty supervisor, informed us that our warranty was invalidated because we didn't take the truck to the dealership we purchased it from for service, and we didn't get authorization from them to have work done.
This "lifetime" powertrain warranty from My Forever Warranty is a gimmick to help dealerships sell vehicles. The warranty isn't worth the paper it is written on. Don't go out of your way to purchase a vehicle with this gimmick "lifetime" powertrain warranty, if you do you are wasting your time and money.
As an aside, My Forever Warranty offers gap insurance as part of their gimmick but that is generally purchased that through your lender. We were informed by Bill today that we still have gap insurance even though our truck is paid in full. What a joke!
"..gimmick to help dealerships sell..."
This is my conclusion also. The hoops are so many that I'm shocked anyone qualifies for any repairs after the regular warranty is out! Can anyone cite an example of where their 'policy' actually paid off for a repair?
I bought a Kia Sorento at such using this company's 'forever' powertrain warranty. I'm now about 2 hours from that dealership and did call for preauthorization for a dealership about 5 minutes away from where we now live. In that conversation, I was reminded that ALL recommended maintenance had to be done by said dealer or pre-authorized--INCLUDING all tire rotations, etc. Kia still uses a miles-to-oil-change recommendation and has a regular and higher-stressed schedule. Everyone of the 3 dealerships I've dealt with recommend the lower-miles oil change (as mine is a turbo, that's every 3500 miles vs 5000 for 'regular'); I meet the regular and even have a copy of a Kia TSB from about 3 years ago stating that MOST vehicles sold in the US should meet the regular schedule. I confirmed this with the VP of USA Service for Kia. OK, so what?
1. Kia manager tells me they don't really 'care' if/how I rotate my tires--their warranty is NOT affected--only (possibly) the tire manufacturer's warranty. Yet not to follow the tire rotation schedule listed in Kia manual will void the powertrain warranty!?
2. This rotation doesn't fall on the oil change schedule for my turbo engine. The service manager agreed with my assessment that I'd have to be in the shop every 6 weeks or so to keep everything right on the schedule (with the lower miles oil change, rotations, etc.) Yet if you fail to call once, your warranty is voided.
3. The dealership which offered the Forever Warranty went out of business. So, does that mean I can permanently switch to a nearby dealership in the place of the selling dealer and not have to call every time? Nope! Still have to 'pre-authorize' all maintenance because it's being done somewhere other than the selling dealer (now not in business!)!
4. Oh, want to change your own air filters and/or cabin air filters? Oops! Warranty voided.
5. Don't think you need the 'extra' in the 30,000 mile stuff? Yep--warranty voided.
I don't know how much the dealerships pay but to bend to all the closer-than-needed visits, having to have preauth because not using a dealership now out of business? Are you kidding me!? Oh, and whatever it costs by having it all done at the dealership would, at least for my Kia, make it cheaper to flush it and buy a separate warranty.
Oh, the very nice lady I spoke with to confirm the above indicated it was for my benefit so they can keep up with all the records for me (!) and I wouldn't 'accidentally' void it by not being able to produce a maintenance record in the future.
I'm not calling it a scam but it's otherwise practically worthless,, IMO. However, if you're someone who believes your dealer's recommendations are gospel and never question things, you MIGHT be OK--unless you get sick or are out of country at 6 months, or on a long trip when the mileage rolls around, etc, etc, etc.
Sales gimmick? Yep.
Scam
Was a little bit late on an oil change. Had a transmission problem and they said that I void my warranty because of being late on the oil change. I talk to the dealership and they said they no longer use warranty forever because they are a scam outfit that made their dealershipLook bad
Warranty Forever is SCAM and Ripoff
If I could give zero stars, I would. We purchased a 2017 Pacifica from a dealer who included the Warranty Forever "Lifetime Warranty" on the vehicle. The dealer explained that we only had to keep up the maintenance according to the original manufacturers schedule. We did that. We were also told that we could get the maintenance anywhere, long as we kept all records. I found out from Warranty Forever (NAE/WAN) that I had to upload the records onto their app. I downloaded the app and uploaded every single maintenance record as it was performed. I was also told by the NAE rep that as long as I uploaded the records, I would be active. After two years, my app still says active. Now my vehicle needs a new transmission and NAE admits that I followed all of the schedules and my app stated active. NAE then stated that I did not get the maintenance pre-approved by them or the original dealer before using a different maintenance facility and deactivated my warranty is denying the claim. The original dealer even told them that they approved me getting maintenance and the work done at the other dealer. These people are the lowest form of scum on the planet. I am now out a transmission, a vehicle, and I have to rent a vehicle just to work.
Very Upset
We purchase a 2011 Chevy Traverse with 60,000 Miles on it, in March of 2017, we have had a couple major things go wrong with the vehicle which the first was not covered under the Power Train, however the second major malfunction was an engine seize and there was water in the engine. Caused the whole engine to need to be rebuilt or replaced. Contacted our dealer and they said go ahead and bring it in and we can get to work on it, and will verify all with your warranty. They asked for the maintenance receipts from oil changes, etc. We provided them with such. The very next day we get a call claiming that they will not cover the repair under our warranty because it was never preauthorized. I personally asked the sales people when we purchased the car if that would make a difference to which they replied, "the only thing that will make a difference, is if we did not get the regular scheduled maintenance done." So upon telling us that the warranty would not cover our seized engine on this vehicle we have had for less than a year, even the service manager told us we had provided all the information and it was up to date. BUT, we did not get the maintenance done at a preauthorized location. HOWEVER, our service was done by a ASE Certified Mechanic.. I am furious and feel like this should be a major thing that they tell people upon purchasing of the vehicle.
I do not feel like this "Warranty Forever" is an honest company.
I think it is a scam to add onto the purchased vehicle as a selling tool. But it is worthless to say the least.
I would not go out of my way for the faulty service I have encountered with them.
Very disappointed
"...gimmick to help dealerships sell..."
This is my conclusion also. The hoops are so many that I'm shocked anyone qualifies for any repairs after the regular warranty is out! Can anyone cite an example of where their 'policy' actually paid off for a repair?
I bought a Kia Sorento at such using this company's 'forever' powertrain warranty. I'm now about 2 hours from that dealership and did call for preauthorization for a dealership about 5 minutes away from where we now live. In that conversation, I was reminded that ALL recommended maintenance had to be done by said dealer or pre-authorized--INCLUDING all tire rotations, etc. Kia still uses a miles-to-oil-change recommendation and has a regular and higher-stressed schedule. Everyone of the 3 dealerships I've dealt with recommend the lower-miles oil change (as mine is a turbo, that's every 3500 miles vs 5000 for 'regular'); I meet the regular and even have a copy of a Kia TSB from about 3 years ago stating that MOST vehicles sold in the US should meet the regular schedule. I confirmed this with the VP of USA Service for Kia. OK, so what?
1. Kia manager tells me they don't really 'care' if/how I rotate my tires--their warranty is NOT affected--only (possibly) the tire manufacturer's warranty. Yet not to follow the tire rotation schedule listed in Kia manual will void the powertrain warranty!?
2. This rotation doesn't fall on the oil change schedule for my turbo engine. The service manager agreed with my assessment that I'd have to be in the shop every 6 weeks or so to keep everything right on the schedule (with the lower miles oil change, rotations, etc.) Yet if you fail to call once, your warranty is voided.
3. The dealership which offered the Forever Warranty went out of business. So, does that mean I can permanently switch to a nearby dealership in the place of the selling dealer and not have to call every time? Nope! Still have to 'pre-authorize' all maintenance because it's being done somewhere other than the selling dealer (now not in business!)!
4. Oh, want to change your own air filters and/or cabin air filters? Oops! Warranty voided.
5. Don't think you need the 'extra' in the 30,000 mile stuff? Yep--warranty voided.
I don't know how much the dealerships pay but to bend to all the closer-than-needed visits, having to have preauth because not using a dealership now out of business? Are you kidding me!? Oh, and whatever it costs by having it all done at the dealership would, at least for my Kia, make it cheaper to flush it and buy a separate warranty.
Oh, the very nice lady I spoke with to confirm the above indicated it was for my benefit so they can keep up with all the records for me (!) and I wouldn't 'accidentally' void it by not being able to produce a maintenance record in the future.
I'm not calling it a scam but it's otherwise practically worthless,, IMO. However, if you're someone who believes your dealer's recommendations are gospel and never question things, you MIGHT be OK--unless you get sick or are out of country at 6 months, or on a long trip when the mileage rolls around, etc, etc, etc.
Sales gimmick? Yep.
Every time i call it get different info. From brakes to cabin filters to oil changes. I was told that all i had to do is to keep my paperwork as for oil changes. Well, that’s false. If you don’t call, your warranty is null and void. What a scam!!
ford f250 174636 never had a problem and probably wont
hello my name is brent and have jumped thru way too many hoops to try to keep the warranty up on my 2012 f250 which i bought thru vernon ford and the warranty was the ONLY REASON WE BOUGHT THE TRUCK FROM VERNON FORD and from the 1st oil change on every time the operator has made it clear that if the wiper blades, or the tires have too many miles then the warranty is null and void......im recovering from a full heart attack and have been unable to drive my truck....its just now where i can drive it to the grocery store and the light on the dash come on and states it needs a oil change so i went to have it changed at a repair center as was told..called the forever warranty and they said the warranty is null and void.....the truck was drove home from where we were staying and today had the oil changed and again got ripped off by the warranty center..he informed me because its been too long since last drove even if it was drove home from the hospital and back to florida which is where i live...again 8-9 months of little to no driving and well under the 7500 miles which is what the mfg states......
Has Saved Me Thousands
I was first introduced to the Warranty forever program when I purchased a 2006 Chevrolet Impala at roughly 45k. The warranty came free with my vehicle. I was told that there were requirements to maintain this free warranty which was to follow the recommended factory maintenance schedule. All services needed to be performed at the selling dealer or pre-authorized it taken to a different shop. I owned the vehicle for 4 years and ran it up to about 140,000 when I traded it in. Warranty forever replaced just about every gasket on the engine over the time that I owned it including pulling the engine for a rear main seal replacement. I also had both axles replaced and 3 of the 4 motor mounts replaced, one twice.
It didn't end there. I had later purchased a 2008 Mercury Mariner with about 70k on it. Within the first year I owned it the transmission developed a flare shift between 2nd and 3rd which resulted in a total transmission clutch pack replacement. I did not keep that vehicle very long as I had switched to Toyota vehicles after that. I still am maintaining my warranty although I have not needed it yet with my Toyotas.
This is a free warranty. There are some minor hoops to jump through that you should be doing anyways to maintain your warranty. I see all these negative reviews that could be solved by just reading your contract. I did and have saved thousands.