I used Vortex's services for a good long time, and they seemed to have really good customer service up until it came time for me to cancel my services with them. I put through my cancellation of their services through their system, and after some unusual pleading from them to keep my services going, they finally reluctantly agreed to cancel the two servers I had with them.
I did not realize that I still had PayPal set up to automatically send them their next payment, which wasn't for another two weeks, so when the payment sent, I obviously went to them about a refund for that amount of money considering they were not being paid for their services. The problem is, they claim ANY money received as income whether its used for actual services or not, so they use that as an excuse to bar refunds.
In the support ticket, the ticket handler had stated that they would be able to do a "pro rated" refund or whatever, subtracting any processing fees from PayPal and such, and I said ok. 2 days later he replied again and said he was sorry, but there was nothing he could do, etc.
This business is incredibly shady in their business practices because after I said that was not going to work, they IP banned me and suspended my account. I would wholeheartedly recommend you look elsewhere for server hosting services.
Vortex Servers, LLC Reviews
I used Vortex's services for a good long time, and they seemed to have really good customer service up until it came time for me to cancel my services with them. I put through my cancellation of their services through their system, and after some unusual pleading from them to keep my services going, they finally reluctantly agreed to cancel the two servers I had with them.
I did not realize that I still had PayPal set up to automatically send them their next payment, which wasn't for another two weeks, so when the payment sent, I obviously went to them about a refund for that amount of money considering they were not being paid for their services. The problem is, they claim ANY money received as income whether its used for actual services or not, so they use that as an excuse to bar refunds.
In the support ticket, the ticket handler had stated that they would be able to do a "pro rated" refund or whatever, subtracting any processing fees from PayPal and such, and I said ok. 2 days later he replied again and said he was sorry, but there was nothing he could do, etc.
This business is incredibly shady in their business practices because after I said that was not going to work, they IP banned me and suspended my account. I would wholeheartedly recommend you look elsewhere for server hosting services.