I had ordered Vonage Business for my new business. I hooked up the phone once i had Internet. The phone was garbled and I need to hook a portable phone to the system. With Vonage Business you can just go buy a phone to use. You can only use one of the phones Vonage Business sells you. WIth issues with phone quality and needing a portble I ordered a portable panasonic form VOnage Business. I got the phone could not get the phone to work at all. I call VOnage Busienss technical support was put on hold for over an hour. Finally tech support. After having me reboot modem,reboot phone the tech then ask who my ISP was I told him Comcast. Then he ask wht type of modem. I told him. He said that this phone is not compatible with Comcast or this modem. I said fine I need a return aurhorization for the phone to return the phone that is not compatible with the largest cable provider. The tech support person told me sorry all sales are final. I said to you sold me a phone that is not compatible with Comcast. You had all this information before you sold me the phone. He then told me that was my responsibility. How could I know that the phone was not compatible with comcast. He suggest I change ISP's or better yet take the phone home and use. I told him I dont need my business phone to ring at home. He then said anything else I can help you with. I told I just need to return the phone there system does not work with my ISP We cant except returns. Anything else I can do for you. I asked to speal to a supervisor he said there were no supervisors. At this point I had no otehr options. I ported teh number to Comcast. After the number was ported I called cancelled my Vonage Business. I kept getting billed for service on my credit card. I called Customer service. They claimed I never canceled. I have a ported number they do have the number and still bill me. I have disputed the charge with the Credit card comapny. This is the absloute worst service I have ever delt with. Be warned if you have COmcast dont even think about using Vonage Business.
This company has stolen over 300 dollars out of my bank account. Warning vonage business systems do not work over comcast phone lines. They do not tell you that. They say it is a 30 day money back garantee but it is not true they make you buy cheap phones bill you in advance. I was not able to make one phone call and they still billed my account for NO SERVICE. THERE TECHNICAL DEPARTMENT ARE IDIOTS They are a rip off I call customer service and they say to bad we aqre charging your card anyway and would not reverse it. DO NOT USE VONAGE BUSINESS SYSTEMS PHONE SYSTEMS THEY WILL CHARGE YOU AND THE PHONES DONT WORK OVER COMCAST. I JUST CALLED CUTOMER SERVICE TO SEE WHY I WAS BILLED FOR A SERVICE I CANCELED AND THEY HUNG UP ON ME. DO NOT USE VONAGE V.O.I.P. it does not work and they continue to bill your account even after you cancel.
Vonage Business Solutions Reviews
I had ordered Vonage Business for my new business. I hooked up the phone once i had Internet. The phone was garbled and I need to hook a portable phone to the system. With Vonage Business you can just go buy a phone to use. You can only use one of the phones Vonage Business sells you. WIth issues with phone quality and needing a portble I ordered a portable panasonic form VOnage Business. I got the phone could not get the phone to work at all. I call VOnage Busienss technical support was put on hold for over an hour. Finally tech support. After having me reboot modem,reboot phone the tech then ask who my ISP was I told him Comcast. Then he ask wht type of modem. I told him. He said that this phone is not compatible with Comcast or this modem. I said fine I need a return aurhorization for the phone to return the phone that is not compatible with the largest cable provider. The tech support person told me sorry all sales are final. I said to you sold me a phone that is not compatible with Comcast. You had all this information before you sold me the phone. He then told me that was my responsibility. How could I know that the phone was not compatible with comcast. He suggest I change ISP's or better yet take the phone home and use. I told him I dont need my business phone to ring at home. He then said anything else I can help you with. I told I just need to return the phone there system does not work with my ISP We cant except returns. Anything else I can do for you. I asked to speal to a supervisor he said there were no supervisors. At this point I had no otehr options. I ported teh number to Comcast. After the number was ported I called cancelled my Vonage Business. I kept getting billed for service on my credit card. I called Customer service. They claimed I never canceled. I have a ported number they do have the number and still bill me. I have disputed the charge with the Credit card comapny. This is the absloute worst service I have ever delt with. Be warned if you have COmcast dont even think about using Vonage Business.
This company has stolen over 300 dollars out of my bank account. Warning vonage business systems do not work over comcast phone lines. They do not tell you that. They say it is a 30 day money back garantee but it is not true they make you buy cheap phones bill you in advance. I was not able to make one phone call and they still billed my account for NO SERVICE. THERE TECHNICAL DEPARTMENT ARE IDIOTS They are a rip off I call customer service and they say to bad we aqre charging your card anyway and would not reverse it. DO NOT USE VONAGE BUSINESS SYSTEMS PHONE SYSTEMS THEY WILL CHARGE YOU AND THE PHONES DONT WORK OVER COMCAST. I JUST CALLED CUTOMER SERVICE TO SEE WHY I WAS BILLED FOR A SERVICE I CANCELED AND THEY HUNG UP ON ME. DO NOT USE VONAGE V.O.I.P. it does not work and they continue to bill your account even after you cancel.