I signed up with Volusion at the beginning of the year - what a DISASTER!! This was a complete NIGHTMARE!! I already had an e-commerce store but was looking to switch to a different platform because I wanted to give my customers more shopping options. I started out at the $15/month "mini" plan because I didn't want to pay for something I didn't need quite yet, and was going to upgrade as needed, when I got to those points. At the end of January, I looked at my billing and my $15/month plan was up to $513 because of all of these hidden charges!! I was allowed up to 100 items, and only had 50 - and supposedly "unlimited storage" - but I was told BY SUPPORT - that I had too many images, so after 2 (TWO!!!) customers visited my site, I had exceeded my bandwidth for the month!!
So they just kept on racking up the charges instead of letting me know about this "issue"! I had them for 30 days and CANCELLED and went back to GoDaddy where everything was unlimited for one price and I had NEVER gotten overcharged in 8 years I was with them!
I also had Volusion's "Authorize.net" gateway - which I found out that VOLUSION actually takes the credit card fees out - not Authorize.net - and they told me they were charging me $99 for early termination! WELL - there is a clause that states you have 45 days to change your mind and I was well within that 45 days and I fought all these charges and WON!! DO NOT EVER DO BUSINESS WITH VOLUSION!!! They are a scam - a ripoff! Their site is VERY hard to learn to set up and I wasted a lot of time, money and energy with them! If you are considering Volusion - RUN! RUN LIKE YOU ARE ON FIRE!!!
We signed up for a mini-store with volution for $16.00 a month. They have TWO Log In Gateway's to get through to do anything within their framework. It is unneccesarily difficult and when asked to explain they say you must be family with cascading style sheets, which is not that difficult. Their goal is for you to give up because nothing moves the way it is supposed to. Adds and offers convieniently pop up offering you completely templates for all different amounts.
I started trying to cancel right after I signed up and they kept directing me to sign in to cancel. I did that once but it did not take. So I kept emailing. I would get an email from Lauren about a great new deal on "Designs" reply that I'd been trying to cancel and no REPLY ever. On May 2014 i recieved a message with a ticket number to cancel after I got INTO THE SYSTEM TO CANCEL and when I tried to log into the TWO gateways, it would not let me in.
I've been trying to get my domain which I purchased from them but paid for, it's mine. Finally got billing today, she canceled my account and hosting and said she would transfer me to tecnicle support for help in getting my domain pointed somewhere else.....dial tone....Called Back...Kaitlyn say's..just noticed...you have a mini account and it's not eligible for phone support. But I'll send you an email with the instructions.
This is NOT a low cost solution for a Web Commerce Store.
They do not talk to you unless you are paying for big services.
Volusion continues to charge our account after cancellation making various ridiculous claims even In the face of overwhelming evidence that our account has in fact been cancelled. They will keep your financial information on file indefinitely and periodically charge you whatever they want. they require trouble tickets to dispute these charges which they will promptly ignore. In order to get you off the phone they will claim to need time to review recordings of your conversations with them and instead never return correspondence and leave tickets unanswered for lengths of time. Around two weeks with an unanswered ticket you will become irate and threaten legal action. This is by far the shadiest company I have ever had the misfortune of dealing with. I will be pursuing a class action lawsuit.
Volusion, Inc. Reviews
I signed up with Volusion at the beginning of the year - what a DISASTER!! This was a complete NIGHTMARE!! I already had an e-commerce store but was looking to switch to a different platform because I wanted to give my customers more shopping options. I started out at the $15/month "mini" plan because I didn't want to pay for something I didn't need quite yet, and was going to upgrade as needed, when I got to those points. At the end of January, I looked at my billing and my $15/month plan was up to $513 because of all of these hidden charges!! I was allowed up to 100 items, and only had 50 - and supposedly "unlimited storage" - but I was told BY SUPPORT - that I had too many images, so after 2 (TWO!!!) customers visited my site, I had exceeded my bandwidth for the month!!
So they just kept on racking up the charges instead of letting me know about this "issue"! I had them for 30 days and CANCELLED and went back to GoDaddy where everything was unlimited for one price and I had NEVER gotten overcharged in 8 years I was with them!
I also had Volusion's "Authorize.net" gateway - which I found out that VOLUSION actually takes the credit card fees out - not Authorize.net - and they told me they were charging me $99 for early termination! WELL - there is a clause that states you have 45 days to change your mind and I was well within that 45 days and I fought all these charges and WON!! DO NOT EVER DO BUSINESS WITH VOLUSION!!! They are a scam - a ripoff! Their site is VERY hard to learn to set up and I wasted a lot of time, money and energy with them! If you are considering Volusion - RUN! RUN LIKE YOU ARE ON FIRE!!!
We signed up for a mini-store with volution for $16.00 a month. They have TWO Log In Gateway's to get through to do anything within their framework. It is unneccesarily difficult and when asked to explain they say you must be family with cascading style sheets, which is not that difficult. Their goal is for you to give up because nothing moves the way it is supposed to. Adds and offers convieniently pop up offering you completely templates for all different amounts.
I started trying to cancel right after I signed up and they kept directing me to sign in to cancel. I did that once but it did not take. So I kept emailing. I would get an email from Lauren about a great new deal on "Designs" reply that I'd been trying to cancel and no REPLY ever. On May 2014 i recieved a message with a ticket number to cancel after I got INTO THE SYSTEM TO CANCEL and when I tried to log into the TWO gateways, it would not let me in.
I've been trying to get my domain which I purchased from them but paid for, it's mine. Finally got billing today, she canceled my account and hosting and said she would transfer me to tecnicle support for help in getting my domain pointed somewhere else.....dial tone....Called Back...Kaitlyn say's..just noticed...you have a mini account and it's not eligible for phone support. But I'll send you an email with the instructions.
This is NOT a low cost solution for a Web Commerce Store.
They do not talk to you unless you are paying for big services.
They have NO IN OFFICE technical support.
Volusion continues to charge our account after cancellation making various ridiculous claims even In the face of overwhelming evidence that our account has in fact been cancelled. They will keep your financial information on file indefinitely and periodically charge you whatever they want. they require trouble tickets to dispute these charges which they will promptly ignore. In order to get you off the phone they will claim to need time to review recordings of your conversations with them and instead never return correspondence and leave tickets unanswered for lengths of time. Around two weeks with an unanswered ticket you will become irate and threaten legal action. This is by far the shadiest company I have ever had the misfortune of dealing with. I will be pursuing a class action lawsuit.