I have traveled in many nations with many airlines. This airline is a Mexican airline and hires people who delight in treating the customer with disdain and rudeness. I will never fly it again when in Mexico and will chooose the more costly but much more professional Aeromexico Airlines. Traveler beware of this airline!
Passenger arrived an hour and half before flight and was not allowed on the flight because she did not arrived 3 hours before the international flight. Volaris refused to allow her on the flight even though the flight had not departed!! Was told the ticket was lost because she was too late. They offered no type of customer service, didn't allow the passenger to change flights or even be on standby for the next outgoing flight. Told us that we needed to buy a new ticket!! I called and spoke to 3 arrogant agents on the Volaris customer service line and they all offered no help! When I finally was transferred to a manager the phone line just rang for 20 minutes without an answer. This company is robbing unsuspesting passengers!! My elderly grandmother was left stuck at an airport 5 hours away from home! Dont ever fly Volarism they will rip you off!!
So, imagine my surprise this morning when I logged into my bank account to transfer money and I find a series of charges, each for $222.09 from VOLARIS WEB MXN MEXICO DF. I immediately called my bank to find out what the charges were and if there was a phone number provided for the company and they were not able to provide me with any further information except that it appeared to be transactions made online. They were able to tell me that the five charges I could see were not the last of them and that four more were “pending authorization”. I disputed them all.
My major concern is that I cannot even begin to imagine how my card was compromised. I use my credit card instead of my debit card for almost every purchase I make online...I do this because my credit card has better fraud protection than my debit card does – which is a fact that is now more clear than ever.
I have never heard of this company, nor have I traveled, rented a car or been in an airplane -AT ALL- since 2000.
The fact that this company somehow had my card number AND put through nine identical charges over the course of 20 minutes seems more than a bit shady to me.
Volaris Reviews
I have traveled in many nations with many airlines. This airline is a Mexican airline and hires people who delight in treating the customer with disdain and rudeness. I will never fly it again when in Mexico and will chooose the more costly but much more professional Aeromexico Airlines. Traveler beware of this airline!
Passenger arrived an hour and half before flight and was not allowed on the flight because she did not arrived 3 hours before the international flight. Volaris refused to allow her on the flight even though the flight had not departed!! Was told the ticket was lost because she was too late. They offered no type of customer service, didn't allow the passenger to change flights or even be on standby for the next outgoing flight. Told us that we needed to buy a new ticket!! I called and spoke to 3 arrogant agents on the Volaris customer service line and they all offered no help! When I finally was transferred to a manager the phone line just rang for 20 minutes without an answer. This company is robbing unsuspesting passengers!! My elderly grandmother was left stuck at an airport 5 hours away from home! Dont ever fly Volarism they will rip you off!!
So, imagine my surprise this morning when I logged into my bank account to transfer money and I find a series of charges, each for $222.09 from VOLARIS WEB MXN MEXICO DF. I immediately called my bank to find out what the charges were and if there was a phone number provided for the company and they were not able to provide me with any further information except that it appeared to be transactions made online. They were able to tell me that the five charges I could see were not the last of them and that four more were “pending authorization”. I disputed them all.
My major concern is that I cannot even begin to imagine how my card was compromised. I use my credit card instead of my debit card for almost every purchase I make online...I do this because my credit card has better fraud protection than my debit card does – which is a fact that is now more clear than ever.
I have never heard of this company, nor have I traveled, rented a car or been in an airplane -AT ALL- since 2000.
The fact that this company somehow had my card number AND put through nine identical charges over the course of 20 minutes seems more than a bit shady to me.