DO NOT BUY A VIZIO TV, unless you want to throw away your hard earned cash! I purchased a Vizio TV, Model # E55i-A0, in November, 2013. 9 months later, it is broken, beyond repair.
On a Saturday night, my husband and I just finished watching a movie on DVD, when I changed the channel to Netflix, and "Poof", a large black and white splotch, in the top right third of our Vizio TV, appeared out of nowhere! I actually thought Netflix was pixelating, so turned the Vizio off and on again. But it was still there when I turned the Vizio on, but now, vertical colored lines were running down the length of the Vizio TV, and the picture began twitching wildly.
I called Vizio on Monday, because, after all, it's under Warranty. Vizio requested I send in photos of the Vizio TV, via an Email link, so they could look at them, stating, Vizio would get back to me in 72 hours.
During my wait, I Googled “ Vizio and Cracked screen”, and was horrified to find there are hundreds, if not thousands of complaints, of Vizio TV screens spontaneously cracking! Then, Vizio refusing to cover the damaged TVs, accusing the customers of causing the damage, by dropping them or hitting them with something.
At that point, I became very concerned, since the description of these customer’s experience with their Vizio TVs, sounded like what happened to my Vizio TV.
I work for the State of Ohio, so prior to hearing back from Vizio, the IT experts for all State government facilities were at my facility, setting up our new infrastructure. Now, these guys are the quintessential experts on technical electronics, so I brought up my situation with the lead guy, and the info on Vizio’s position with the complaints I found, online.
The IT expert stated, he has heard of iHD TV screens spontaneously cracking, and it’s caused by one of two things: overheating in an area of the screen where some video component (sorry, I can’t remember the name of the component) is located, or from poor quality control, during Vizio’s assembly process, when the bezel is misaligned and the weight of the TV will eventually crack the inner screen somewhere along the top edge, and had it been externally caused damage, there would have been some kind of damage visible to the outer screen cover. He also said, just the fact there are so many complaints, that Vizio has to know about the problem, but given the expense and scope of this particular problem, it would cost Vizio way too much, if Vizio were to take responsibility for all those cracked Vizio TVs.
The next day, Vizio called me. Vizio said they have determined I must have hit the screen with something, and Vizio doesn’t cover customer inflicted damage under the Vizio warranty! I was expecting this answer but tried to argue my case to the Vizio rep that we were just watching TV and hadn’t gone anywhere near the Vizio when it happened. I also told Vizio that I had found hundreds of the same complaints on the internet, and reiterated what IT expert told me. The Vizio rep simply said, “People are liars. But, hey, have a nice day!”, and hung up on me.
I will never buy another Vizio product again. I’m filing a complaint with the Ohio Attorney General, the Better Business Bureau, Angie’s List, and anywhere else I can. I will also be filing a suit in my local small claims court, to try and recoup my losses. In the end, even if I don’t recoup my losses, I will at least cost Vizio more than the $700 I paid for my TV, in lost revenue.
Vizio is a terribly dishonest company to do this to their customers. Do yourself a favor and pay a little extra for a different brand and do not buy a Vizio television.
I purchased a VIZIO 47” Class LED TV (RECERTIFIED – B Grade) | E470-A0-B television on July 19, 2014 for $397.99 plus tax. I thought it was a great price and since the TV would arrive quickly I might as well buy online than go pick one up at a local store. Vizio accepted my payment on the same day and then I received an email that my tv was shipped by UPS Ground on Monday, July 21, 2014. Since I only live 13 miles from the Vizio Warehouse I expected to receive the TV no later than Friday July 25th. When the TV didn't arrive I tried to use the tracking number Vizio provided on the UPS website and it wasn't valid. I contacted Vizio and they said that wasn't actually a tracking number, and they couldn't explain how that number was generated. They issued a new tracking number and said that because the TV was over 40" it wouldn't be delivered by UPS, but instead by White Glove Delivery Service company, Manna.
This is especially interesting because the order status still lists UPS as the delivery agent. I had to wait until the following Monday to contact Manna because they only work Monday through Friday.
When I called them they said that Vizio had to release the TV to them before they could pick it up. That didn't happen until the following Thursday, July 31, 2014. They picked up the TV on Friday August 1, 2014, but couldn't deliver it because they have to ship all packages to their own warehouse on the other side of Los Angeles, where they are picked up by a 3rd party delivery service. They then told me the earliest the TV could be delivered was Wednesday August 6, 2014, a full 18 days after placing the order. Additionally, someone would have to be home to accept delivery since that is Manna policy. That alone wouldn't be so bad, except that Manna only delivers Monday through Friday during business hours! I would have to leave work early in order to receive the delivery! I live in a house with a very high porch and told them to leave it, but they said they couldn't. Since the TV only had to travel 13 miles I was furious at that point and told Manna that I wanted to cancel the order and refuse delivery. They agreed but then did not keep any records of when they would/did return the TV to Vizio so I could get my refund. I called Vizio yesterday August 20, 2014 and they said that they received the TV but couldn't tell me when they received it, but it takes up to 14 business days for a refund to process. The representative could only tell me that they are still within the time frame in which to issue me a refund, and that I should expect to get it sometime in September.
All in all this was the WORST experience I have ever had purchasing something online. If I hadn't called them the first time to point out that they never issued a valid tracking number, I would have never received the TV. The complete lack of communication between their departments is appalling, and insulting to customers. If something had gone wrong with the TV they probably would have denied repairing it because it wuold have been outside of the warranty because the date of purchase was so early. Additionally, the customer service representatives repeatedly promise to call you the next day when they find an answer to your question, and they never do. Trust me. Save your money, and buy from a reputable company that appreciates it's customers like Samsung or LG.
On January 15, 2014 I bougt a new Vizio television. On May 16, 2014 I came home from work and turned on my TV. The picture had lines going through it horizontally and vertically 2/3rds the way up the screen. I called Vizio who told me to take picutres of the TV and send them to an email address they provided. I did this and appoximately an hour later I got a return call stating that it was a "panel issue" and they would be replacing my TV and I should expect it to be delivered in 5 to 7 business days. A few days later I received a message on my answering machine stating they took another look at the pictures I sent and decided that the TV "must have been dropped" and they would not be covering the damage. I tell you, I bought this television, brought it home, put it on the stand and that's where it remained, untouched for 4 months before I came home that day and turned it on.
PLEASE do NOT waste your money purchasing a VIZIO product! Companies who don't stand behind their products are not worth your hard earned dollars. Now I'm out money and a TV. What would have cost VIZIO to replace the TV and keep a happy customer?
These TV's are broken. They work for a while, but it's only a matter of time before the T-Con chip goes out. Vizio issued a "voluntary recall" of this issue, which can be found on Vizio's website. Instead of honoring the recall however, they just relabeled the TV's as "Recertified" or "Refurbished." I had the TV for just less than six months when the picture went out. When mine stopped working I called Vizio Customer Support, who told me they would send someone to fix it. They called me the next day and said they actually weren't going to fix it because it's recertified. I took it to a repair shop, who then called me and told me that the problem was the recalled T-Con chip and that I needed to get Vizio to have it fixed. I called Vizio Customer support again and they told me that the chip had already been replaced by Vizio, before Walmart even had it. The repair shop told me to call them again and ask for proof because the technician didn't believe anything had been done. When I asked Vizio for proof, the customer support rep initially gave me a reference number. I asked if that would show me and the repair tech that the chip had been replaced. She then told me her manager could send me an email containing this proof. When I told her I wanted the email, she eventually admitted that there was no email and that Vizio had no proof that the chip had been replaced. I pointed out that either way, Vizio should stand by their repair if they replaced the part and if not, they should honor the recall. She told me that there was no warranty at all on the TV so Vizio was not going to do anything about it. At one point she told me that there had been a 30 day warranty period, but I had purchased the TV six months ago. I pointed out that the TV should have lasted longer than six months, I had caught Vizio trying to lie about having fixed it, and that it should be fixed regardless of warranty status because of the recall. She acknowledged what I said, then told me she would get her manager and see if there was anything they could do. She came back and told me that Vizio was not going to do anything about it. Vizio issued the recall to make them look good and is selling all of the TV's as recertified/refurbished so that they don't actually have to fix them or honor the recall.
VIZIO, Inc. Reviews
DO NOT BUY A VIZIO TV, unless you want to throw away your hard earned cash! I purchased a Vizio TV, Model # E55i-A0, in November, 2013. 9 months later, it is broken, beyond repair.
On a Saturday night, my husband and I just finished watching a movie on DVD, when I changed the channel to Netflix, and "Poof", a large black and white splotch, in the top right third of our Vizio TV, appeared out of nowhere! I actually thought Netflix was pixelating, so turned the Vizio off and on again. But it was still there when I turned the Vizio on, but now, vertical colored lines were running down the length of the Vizio TV, and the picture began twitching wildly.
I called Vizio on Monday, because, after all, it's under Warranty. Vizio requested I send in photos of the Vizio TV, via an Email link, so they could look at them, stating, Vizio would get back to me in 72 hours.
During my wait, I Googled “ Vizio and Cracked screen”, and was horrified to find there are hundreds, if not thousands of complaints, of Vizio TV screens spontaneously cracking! Then, Vizio refusing to cover the damaged TVs, accusing the customers of causing the damage, by dropping them or hitting them with something.
At that point, I became very concerned, since the description of these customer’s experience with their Vizio TVs, sounded like what happened to my Vizio TV.
I work for the State of Ohio, so prior to hearing back from Vizio, the IT experts for all State government facilities were at my facility, setting up our new infrastructure. Now, these guys are the quintessential experts on technical electronics, so I brought up my situation with the lead guy, and the info on Vizio’s position with the complaints I found, online.
The IT expert stated, he has heard of iHD TV screens spontaneously cracking, and it’s caused by one of two things: overheating in an area of the screen where some video component (sorry, I can’t remember the name of the component) is located, or from poor quality control, during Vizio’s assembly process, when the bezel is misaligned and the weight of the TV will eventually crack the inner screen somewhere along the top edge, and had it been externally caused damage, there would have been some kind of damage visible to the outer screen cover. He also said, just the fact there are so many complaints, that Vizio has to know about the problem, but given the expense and scope of this particular problem, it would cost Vizio way too much, if Vizio were to take responsibility for all those cracked Vizio TVs.
The next day, Vizio called me. Vizio said they have determined I must have hit the screen with something, and Vizio doesn’t cover customer inflicted damage under the Vizio warranty! I was expecting this answer but tried to argue my case to the Vizio rep that we were just watching TV and hadn’t gone anywhere near the Vizio when it happened. I also told Vizio that I had found hundreds of the same complaints on the internet, and reiterated what IT expert told me. The Vizio rep simply said, “People are liars. But, hey, have a nice day!”, and hung up on me.
I will never buy another Vizio product again. I’m filing a complaint with the Ohio Attorney General, the Better Business Bureau, Angie’s List, and anywhere else I can. I will also be filing a suit in my local small claims court, to try and recoup my losses. In the end, even if I don’t recoup my losses, I will at least cost Vizio more than the $700 I paid for my TV, in lost revenue.
Vizio is a terribly dishonest company to do this to their customers. Do yourself a favor and pay a little extra for a different brand and do not buy a Vizio television.
I purchased a VIZIO 47” Class LED TV (RECERTIFIED – B Grade) | E470-A0-B television on July 19, 2014 for $397.99 plus tax. I thought it was a great price and since the TV would arrive quickly I might as well buy online than go pick one up at a local store. Vizio accepted my payment on the same day and then I received an email that my tv was shipped by UPS Ground on Monday, July 21, 2014. Since I only live 13 miles from the Vizio Warehouse I expected to receive the TV no later than Friday July 25th. When the TV didn't arrive I tried to use the tracking number Vizio provided on the UPS website and it wasn't valid. I contacted Vizio and they said that wasn't actually a tracking number, and they couldn't explain how that number was generated. They issued a new tracking number and said that because the TV was over 40" it wouldn't be delivered by UPS, but instead by White Glove Delivery Service company, Manna.
This is especially interesting because the order status still lists UPS as the delivery agent. I had to wait until the following Monday to contact Manna because they only work Monday through Friday.
When I called them they said that Vizio had to release the TV to them before they could pick it up. That didn't happen until the following Thursday, July 31, 2014. They picked up the TV on Friday August 1, 2014, but couldn't deliver it because they have to ship all packages to their own warehouse on the other side of Los Angeles, where they are picked up by a 3rd party delivery service. They then told me the earliest the TV could be delivered was Wednesday August 6, 2014, a full 18 days after placing the order. Additionally, someone would have to be home to accept delivery since that is Manna policy. That alone wouldn't be so bad, except that Manna only delivers Monday through Friday during business hours! I would have to leave work early in order to receive the delivery! I live in a house with a very high porch and told them to leave it, but they said they couldn't. Since the TV only had to travel 13 miles I was furious at that point and told Manna that I wanted to cancel the order and refuse delivery. They agreed but then did not keep any records of when they would/did return the TV to Vizio so I could get my refund. I called Vizio yesterday August 20, 2014 and they said that they received the TV but couldn't tell me when they received it, but it takes up to 14 business days for a refund to process. The representative could only tell me that they are still within the time frame in which to issue me a refund, and that I should expect to get it sometime in September.
All in all this was the WORST experience I have ever had purchasing something online. If I hadn't called them the first time to point out that they never issued a valid tracking number, I would have never received the TV. The complete lack of communication between their departments is appalling, and insulting to customers. If something had gone wrong with the TV they probably would have denied repairing it because it wuold have been outside of the warranty because the date of purchase was so early. Additionally, the customer service representatives repeatedly promise to call you the next day when they find an answer to your question, and they never do. Trust me. Save your money, and buy from a reputable company that appreciates it's customers like Samsung or LG.
On January 15, 2014 I bougt a new Vizio television. On May 16, 2014 I came home from work and turned on my TV. The picture had lines going through it horizontally and vertically 2/3rds the way up the screen. I called Vizio who told me to take picutres of the TV and send them to an email address they provided. I did this and appoximately an hour later I got a return call stating that it was a "panel issue" and they would be replacing my TV and I should expect it to be delivered in 5 to 7 business days. A few days later I received a message on my answering machine stating they took another look at the pictures I sent and decided that the TV "must have been dropped" and they would not be covering the damage. I tell you, I bought this television, brought it home, put it on the stand and that's where it remained, untouched for 4 months before I came home that day and turned it on.
PLEASE do NOT waste your money purchasing a VIZIO product! Companies who don't stand behind their products are not worth your hard earned dollars. Now I'm out money and a TV. What would have cost VIZIO to replace the TV and keep a happy customer?
These TV's are broken. They work for a while, but it's only a matter of time before the T-Con chip goes out. Vizio issued a "voluntary recall" of this issue, which can be found on Vizio's website. Instead of honoring the recall however, they just relabeled the TV's as "Recertified" or "Refurbished." I had the TV for just less than six months when the picture went out. When mine stopped working I called Vizio Customer Support, who told me they would send someone to fix it. They called me the next day and said they actually weren't going to fix it because it's recertified. I took it to a repair shop, who then called me and told me that the problem was the recalled T-Con chip and that I needed to get Vizio to have it fixed. I called Vizio Customer support again and they told me that the chip had already been replaced by Vizio, before Walmart even had it. The repair shop told me to call them again and ask for proof because the technician didn't believe anything had been done. When I asked Vizio for proof, the customer support rep initially gave me a reference number. I asked if that would show me and the repair tech that the chip had been replaced. She then told me her manager could send me an email containing this proof. When I told her I wanted the email, she eventually admitted that there was no email and that Vizio had no proof that the chip had been replaced. I pointed out that either way, Vizio should stand by their repair if they replaced the part and if not, they should honor the recall. She told me that there was no warranty at all on the TV so Vizio was not going to do anything about it. At one point she told me that there had been a 30 day warranty period, but I had purchased the TV six months ago. I pointed out that the TV should have lasted longer than six months, I had caught Vizio trying to lie about having fixed it, and that it should be fixed regardless of warranty status because of the recall. She acknowledged what I said, then told me she would get her manager and see if there was anything they could do. She came back and told me that Vizio was not going to do anything about it. Vizio issued the recall to make them look good and is selling all of the TV's as recertified/refurbished so that they don't actually have to fix them or honor the recall.