I ordered two frontal lace wigs and a product that they suggested to help tame the curls of one of the wigs. When my ordered arrived, i had not received the product (Curl Detangler) which I had paid for as part of the order.
I waited several days thinking that they would send it later, but it never arrived. I have tried emailing them and have call the toll free number several times during various times of the day and I am always routed to the voice mail to leave a message.
I was going to file with the BBB in Atlanta, but 99 complaints have already been filed on them and of course they are not a member of the BBB. I will in the future check out this website before I purchase anything else online.
Vixen lace wigs, never again. First time ordering from them and last time. Delivery was great but product and customer service was horrible. I ordered a lace front wig named karma and it looked nothing like wig on display. It looked as if they colored the end of a mop and removed the stick and mailed it to me. It was absolutely ugly!!and no one ever responds to you in the customer service department. Dont trust the women on the youtube videos trying to make you believe the wig is good cause its not true. The wig always look good on there but once you order it, its a total different wig. I believe the women that are giving them good reviews get a free wig or a major discount. This is not the first time I have been ripped off by wig companies based on excellent reviews based on lies but this was the ugliest lace front I have ever purchased, and since the customer service is awful, their is no need to call and complain/get money back because no one responds anyway. Guess I gotta take this one as a loss.
VixenLaceWigs.com Reviews
I ordered two frontal lace wigs and a product that they suggested to help tame the curls of one of the wigs. When my ordered arrived, i had not received the product (Curl Detangler) which I had paid for as part of the order.
I waited several days thinking that they would send it later, but it never arrived. I have tried emailing them and have call the toll free number several times during various times of the day and I am always routed to the voice mail to leave a message.
I was going to file with the BBB in Atlanta, but 99 complaints have already been filed on them and of course they are not a member of the BBB. I will in the future check out this website before I purchase anything else online.
Vixen lace wigs, never again. First time ordering from them and last time. Delivery was great but product and customer service was horrible. I ordered a lace front wig named karma and it looked nothing like wig on display. It looked as if they colored the end of a mop and removed the stick and mailed it to me. It was absolutely ugly!!and no one ever responds to you in the customer service department. Dont trust the women on the youtube videos trying to make you believe the wig is good cause its not true. The wig always look good on there but once you order it, its a total different wig. I believe the women that are giving them good reviews get a free wig or a major discount. This is not the first time I have been ripped off by wig companies based on excellent reviews based on lies but this was the ugliest lace front I have ever purchased, and since the customer service is awful, their is no need to call and complain/get money back because no one responds anyway. Guess I gotta take this one as a loss.