Purchased an item from Viva Terra and returned it shortly after. No credit number was given to me so I contacted the company - many times - the auto email would come in but no one would contact me back. The phone number was disconnected.
A sales rep eventually emailed me back on April 25th, but gave me 4 days to claim my instore credit. This credit couldnt be used online & I had to call in to place my order. Which is fine, but 4 days ?? That hardly gives me time to read the reply email, let alone put an order together and call it in.
Now they say that was a courtesy to even aknowledge the credit.
So in purchasing Viva Terra, the owners benefit from the existing company name & set up, existing customers, along with its inventory, vendors etc BUT refuses to aknlowedge prior customer claims?
That doesnt see like fair business to me... I shoud've read alllllll the customer service complaints prior to adding them to my wedding registry. Sad. Lost a customer here and Ill never recommend Viva Terra to anyone.
VivaTerra Reviews
Purchased an item from Viva Terra and returned it shortly after. No credit number was given to me so I contacted the company - many times - the auto email would come in but no one would contact me back. The phone number was disconnected.
A sales rep eventually emailed me back on April 25th, but gave me 4 days to claim my instore credit. This credit couldnt be used online & I had to call in to place my order. Which is fine, but 4 days ?? That hardly gives me time to read the reply email, let alone put an order together and call it in.
Now they say that was a courtesy to even aknowledge the credit.
So in purchasing Viva Terra, the owners benefit from the existing company name & set up, existing customers, along with its inventory, vendors etc BUT refuses to aknlowedge prior customer claims?
That doesnt see like fair business to me... I shoud've read alllllll the customer service complaints prior to adding them to my wedding registry. Sad. Lost a customer here and Ill never recommend Viva Terra to anyone.
Thanks!
SED