I visited the store at the Monroeville Mall in Monroeville, PA today at 1PM. I called and made an appointment for my daughter earlier in the week to take advantage of the $19 eye exam since I don't have insurance. When I made the appt. they asked me if she wore contacts. I said yes she wears one. The girl on the phone said OK and there is no need to bring the coupon with you. Upon arrival we checked in and they wanted to do a test for $12 additional and we signed the form allowing them to do that. She had the exam and I was given a prescription for her new contacts. When we went to the desk to pay I was informed that it was $90! I said, Why is it $90? We were here for the $19 exam plus the extra $12 we agreed to. I was told that there is an additional $59.95 for a contact exam. No one EVER on the phone or anyone who we came in contact with before or during the exam told me there was an upcharge for the contact exam. When I complained I was told I would have to give the prescription back or pay the $90. I repeatedly asked them to show me something that I signed agreeing to this charge. They told me I agreed when I made the appointment. What???? I was NEVER told about an upcharge when making the appointment. I was told if I didn't pay they would call security. REALLY? Security? Rather than put my daughter through another exam elsewhere I was left with no choice but to pay for it. I gave them a check and my DL and then they said they couldn't accept the check! Funny because I used my debit card attached to that account and of course it was fine. I have never been more embarrassed or treated to rudely in my life.
The manager was no help. If you don't post your prices and don't tell people up front then these types of practices fall under unfair business practices. I was pretty much told to give the prescription back or pay. This is like being held hostage.
I am still wondering why I paid the original $19 for the exam plus the up charge when I didn't even get a prescription for glasses, only one for contacts.
I will reiterate for you the fact that they could not produce one piece of paper that I agreed to this. Not one piece anywhere. Obviously this is bait and switch.
I was treated like a criminal at that store. They were rude, arrogant and threatening.
Visionworks of America, Inc. Reviews
I visited the store at the Monroeville Mall in Monroeville, PA today at 1PM. I called and made an appointment for my daughter earlier in the week to take advantage of the $19 eye exam since I don't have insurance. When I made the appt. they asked me if she wore contacts. I said yes she wears one. The girl on the phone said OK and there is no need to bring the coupon with you. Upon arrival we checked in and they wanted to do a test for $12 additional and we signed the form allowing them to do that. She had the exam and I was given a prescription for her new contacts. When we went to the desk to pay I was informed that it was $90! I said, Why is it $90? We were here for the $19 exam plus the extra $12 we agreed to. I was told that there is an additional $59.95 for a contact exam. No one EVER on the phone or anyone who we came in contact with before or during the exam told me there was an upcharge for the contact exam. When I complained I was told I would have to give the prescription back or pay the $90. I repeatedly asked them to show me something that I signed agreeing to this charge. They told me I agreed when I made the appointment. What???? I was NEVER told about an upcharge when making the appointment. I was told if I didn't pay they would call security. REALLY? Security? Rather than put my daughter through another exam elsewhere I was left with no choice but to pay for it. I gave them a check and my DL and then they said they couldn't accept the check! Funny because I used my debit card attached to that account and of course it was fine. I have never been more embarrassed or treated to rudely in my life.
The manager was no help. If you don't post your prices and don't tell people up front then these types of practices fall under unfair business practices. I was pretty much told to give the prescription back or pay. This is like being held hostage.
I am still wondering why I paid the original $19 for the exam plus the up charge when I didn't even get a prescription for glasses, only one for contacts.
I will reiterate for you the fact that they could not produce one piece of paper that I agreed to this. Not one piece anywhere. Obviously this is bait and switch.
I was treated like a criminal at that store. They were rude, arrogant and threatening.