Their website portrays they are an established and reputable mover, however, there is a ton of deception, dishonesty and should be put out of business and prosecuted. They are responsive and professional until they get a signed agreement and deposit from you. After that, they do not return calls, are dishonest, give you the run around and do not get you your property until you consistently hassle them.
The scheduled pickup was late, wasting my entire day waiting for them. After loading the truck, they try to tell you your items take more space than contracted for, and will try to charge you more. The move is not done by Virgin Van Lines, but Brokered and the movers arrive in a rented truck. Despite the website stating they have a fleet of trucks and numerous locations, they only have one truck and operate out of Northern California and a Van Nuys PO box. I was not able to substantiate any true physical location of the business in either Northern or Southern California.
When they pickup your times, they short you on industry required paperwork (they make you sign, but conveniently do not provide you a copy of a number of pages, which detail Terms and Conditions, Claims, etc. You only determine they are missing after they leave).
Because they Broker the move, they will Not Schedule Delivery Until They Can Fill A Truck Going Your Direction. In my case, they did not even deliver the items. I had to pick them up at a local storage facility (and after much hassle). 2 pieces of furniture had broken legs and another so damaged, it is not worth repairing. I also had one box missing, which had some family memoirs. Additionally, their claim company is a joke, only has voicemail, and good luck getting any money from them.
The owner, Danny Shova,l is a crook and will not return phone calls. He is a one man operation and will try to portray other people (you can tell by his tone of voice and caller ID). The company is not certified by the organizations they portray on their website (AMSA certified, etc). The list of dishonesty and fraud goes on and on.
If you are moving long distance, the apparent savings in using such a mover is just not worth it. You will end up spending as much or more by the time you replace lost and damaged goods, etc, without all the headaches.
Tell anyone you know who plans to move, NOT to use this company.
Virgin Vanlines Reviews
Their website portrays they are an established and reputable mover, however, there is a ton of deception, dishonesty and should be put out of business and prosecuted. They are responsive and professional until they get a signed agreement and deposit from you. After that, they do not return calls, are dishonest, give you the run around and do not get you your property until you consistently hassle them.
The scheduled pickup was late, wasting my entire day waiting for them. After loading the truck, they try to tell you your items take more space than contracted for, and will try to charge you more. The move is not done by Virgin Van Lines, but Brokered and the movers arrive in a rented truck. Despite the website stating they have a fleet of trucks and numerous locations, they only have one truck and operate out of Northern California and a Van Nuys PO box. I was not able to substantiate any true physical location of the business in either Northern or Southern California.
When they pickup your times, they short you on industry required paperwork (they make you sign, but conveniently do not provide you a copy of a number of pages, which detail Terms and Conditions, Claims, etc. You only determine they are missing after they leave).
Because they Broker the move, they will Not Schedule Delivery Until They Can Fill A Truck Going Your Direction. In my case, they did not even deliver the items. I had to pick them up at a local storage facility (and after much hassle). 2 pieces of furniture had broken legs and another so damaged, it is not worth repairing. I also had one box missing, which had some family memoirs. Additionally, their claim company is a joke, only has voicemail, and good luck getting any money from them.
The owner, Danny Shova,l is a crook and will not return phone calls. He is a one man operation and will try to portray other people (you can tell by his tone of voice and caller ID). The company is not certified by the organizations they portray on their website (AMSA certified, etc). The list of dishonesty and fraud goes on and on.
If you are moving long distance, the apparent savings in using such a mover is just not worth it. You will end up spending as much or more by the time you replace lost and damaged goods, etc, without all the headaches.
Tell anyone you know who plans to move, NOT to use this company.