I had a Virgin Mobile account and the service was beyond horrible!!!! Their website that you are to use to add money to your account is not functioning more often then it actually functions.The phone & text service randomly worked. I would often get text messages 24 hours after they were sent to me. My text messages went out about 50% of the time but I was ALWAYS docked for them. There was never any rhyme or reason for the spotty service.Then one day they just shut my phone off. No warning at all! They turned my phone off, kept my money & refused to turn it back on because they said I didn't fill out a form a year ago! So, all year they did not call or mail me or even send up a d**n smoke signal to let me know this form was so freakin' important that they needed to shut my phone off the day before Father's Day & leave me totally stranded over it. They left me stranded in New Jersey, unable to call my ride. After many emails and repeatedly being put on hold while calling India, they said they will not give me money back nor will they turn the phone back on! Thank you Virgin Mobile for not caring at all about my well being, completely screwing me over without even buying me dinner and making the many resumes I sent out with that phone number on it a complete waste of time. Thank you Virgin Mobile for being the worst company I have ever dealt with. Virgin Mobile has made Verizon look like a gem with their surpize $400 bill!!!!!! Way to go Virgin Mobile! You take the cake for most soulless scam artists allowed to roam our market! It is a true crime that these phone companies are allowed to repeatedly get away this crap! Shame on each & everyone of you monsters! You are exactly what is wrong with our society today!
Mid November 2014 ~ Tower signal caused cell phone bars to drop in half…
My cell phone bars dropped from 4 to 2 bars!
January 17, 2015 ~ (approx 7-8pm) Tower signal caused cell phone bars to drop in half again!
My cell phone bars dropped from 2 to 0 bars!
NOTES:
When you drive outside the signal tower range your signal bars shoot to full strength!
Return in to the signal tower range your signal bars immediately drop to 0 or maybe 2 for other cell phone users…
All carriers bouncing off this tower are having severe signal issues! (Virgin Mobile, Sprint, Verizon, T-Mobile and other carriers under their mother carriers!)
Cell phone acts defective!
Computers and laptops have connection, running and signal issues!
The tower builder has been called and I was told to call Sprint!
REPAIR TICKETS:
Repair tickets filed with Verizon, Sprint, Virgin Mobile 20+ times from mid November to May 2015!
FTC & FCC COMPLAINTS FILED:
1/08/2015 ~ FTC complaint filed
1/12/2015 ~ FCC complaint filed
1/13/2015 ~ FCC complaint filed
1/22/2015 ~ FTC complaint filed … Virgin Mobile did credit me a half month…
CARRIER NOTES:
Verizon lied to the FCC stating they resolved the issue… WRONG!
Verizon has never given a credit to my friend, the home owner!
Virgin Mobile has been giving me credits monthly accept for the 1st 10 days in November of 2014 and the month of March 2015! They need to credit me monthly (June 21 on) til repaired!
I have talked to the executive office reps of Verizon, Virgin Mobile and Sprint!
All the techs and engineers say all is fine, even though I tell them the tower is throwing false “good” signal readings!
May 26, 2015 Sprint Engineering group. They tell me that the Sprint system is operating fine…
ATTORNEY GENERAL’S: NJ CONSUMER AFFAIR’S:
6/9/2015 ~ Rep said we can’t help and I do not know where to tell you to go…
CONSUMER FRAUD:
YES this is Consumer Fraud!
Statute ... Consumer Fraud Act C.56:8-1
EVERYONE is paying good money for a bad tower/faulty signal!
This issue is happening across the US! I know its in Florida!
All the MiFi Jet Pak dBms were 0 to -118! House is 1 mile from signal tower!
The MiFi tower signals ranged from 0 to 58% only!
Every time I called the carriers and asked what the signal strength was they said good, no problems… Twice they told me 98% the MiFi showed 56% and -118 dBms…
I have many notes and tower signal & dBms that have been sent to the Sprint engineers and FTC and FCC several times!
RESOLUTION ON SIGNAL TOWER REPAIRS:
Who do I contact now for help in getting this bad tower fixed?
(Everyone is passing the buck, looking the other way, telling me to file repairs again with carriers)
Seeking advice, sites, etc… in getting this issue resolved and repaired!
They suspended my service because I had one replacement phone.I sent the phone back over night with a signature.on the 5th of Nov and they claim they do not have the phone yet so my phone is still off and it is Nov 19 2015
My wife has battled it out with customer service people from virgin mobile for six months. First of all it is so hard to understand them with their lack of english. She sent thema 300.00 phone to them to be replaced and the say they never got it so she sent another phone to them certified and the said they never got it then they send her a cheap phone to get her to go away. Their stories change every time you call them. They hang up when they get mad and they have recordings that tell the truth but wont listen to them..wow its like their goingout of buisness and need the money
A friend purchase an Awe Virgin Mobile phone for me recently. I could not register the phone using their instructions and the Reg. No. on the VM label attached to the back of my phone. I called them and a man told me there was an issue with this Awe phone and registering it and he would have to have someone contact me with instructions on how to return it. He said he would "escalate" it. No one called and I called back. Someone there told me that the registration number on the back of my phone was not one of their phones and the person who purchased it for me didn't purchase it from Virgin Mobile. (They certainly did and I told her I have the receipt with their virginmobileusa.com name on the Purchase Order).
So, she told me that she would have someone contact me, that she was "escalating" it, and I would be contacted within 72 hours.....It has been four days and not a word from them. I would not recommend this company to anyone. The customer service is very poor and it would be helpful for them to have people who speak clearer English so they could be understood as well and I didn't have to keep going "hunh?" so much. Meanwhile, I have this phone new in the box which I cannot use, my friend is out the money he paid, and I am still waiting for a call from someone in their "escalation" department.They also only give you 30 days to do returns and that timeframe has passed.
Before purchasing a Virgin Mobile phone I contacted the company about activation and was told I could activate the phone with the $10.00 card. Once I purchased the phone and tried to activate it I was told I would have to sign up for a $20.00 monthlyy plan and then use the $10.00 card I purchaesed for additional minutes. They refused to refund my unused top up card.
This report concerns the purchase of a broadband 2 Go wireless unit from Virgin Mobile. Number one, I could hardly understand the person on the other end of the phone because they didn' t speak english very well. I returned the unit due to lack of opporation, so I returned it well with in the 14 day return pollicy. I contacted Virgin Mobile by phone and was instructed, that a prepaid postage envelope would be sent to me, so I could mail the device back to them, and was given an address and a code to put on the envelope when I get it.
Feburary 8th came around and I still had not recieve the envelope, so I called Virgin Mobile again concerning the subjet matter. I went through the same proceedure of diffulculty in understanding the representtive on the other end of the phone. But after requesting that they spell ever thing out, I was told that I was supposed to provide the envelope and postage my self, to send the unit back.
I was told that as soon as they received the wireless unit back, they would re-emburse me for the unite, any time purchased, and postage. I would recieve it in six weeks, as a bank check return. It is now April 30, 2014 and I have not recieved any bank check, or check in mail, or any contact by Virgin Mobile at all. I believe that 4 months into this waiting has been fair and well enough time to return my funds on a product that did not work in the first place. On top of every thing else, I refuse to put any more time on my Virgin Mobile phone due to lack of dam service.
Guess its great if you live under or near a tower, but other wise I can not depend on the lack of service, that I pay to recieve. After reading the other rip off reviews, I would like some answeres from Virgin Mobile. First of all I want my full refund, and some consumer respect, like contact from Virgin Mobile Vesta. I am going to try and get this problem solved again today, April 30, 2014. I will be reposting again after I contact this company and up date this report. So far It is my conclusion that I have just been scamed.
Before March of 2013 I bought their HTC Evo V 4G (I had bought into Virgin Mobile's Pay-as-you-go prepaid service since 2011). Since the very moment I activated the phone The 3G service hardly ever worked. Based on their website, their coverage maps show that there is coverage for almost every single meter of town. Also, SMS messages occasionally fail to be delivered to or from me. I moved to the other end of town hoping that it would resolve the problem; it never did.
I called them almost every single month since 3G fails 95% of the time. They never fixed the issue. When I would speak with tech support and they could not fix their own problem, after making me power off, remove battery, update profile, update PRL, update software, do factory reset many times (and I even voluntarily switched phones temporarily), they were never able to fix the problem. They would even refuse to escalate my case after failing to fix it. They would tell me 'we are doing maintenance on our towers for the next three days.' I would call back minutes afterwards and they would tell me 'there is no problem with our towers, we are not performing maintenance on our towers.' They did this to me several times. Lie set number one.
I had decided to start an online store thinking I could use my new smartphone to manage it. What a disappointment. I lost money instead of making any.
After escalating my cases, they would keep changing the escalation numbers every single time and then, they would refuse to transfer me to the higher tier. They would keep wanting to troubleshoot it themselves again and again.
They would offer me a refund for the month I had bad service. Other times they would offer refund for less than what I payed (I was buying their $45 plan for my smartphone). Other times they would say 'we cannot offer any refunds.' Lie set number two.
During one of these calls, I was even told 'we can give you a retroactive refund since the time you started having problems with our service. They will just need to do a calculation of when you started having problems.' I told them on several occasions I wanted the retroactive refund they themselves offered to me but they refuse. Lie set number three.
Virgin Mobile Reviews
I had a Virgin Mobile account and the service was beyond horrible!!!! Their website that you are to use to add money to your account is not functioning more often then it actually functions.The phone & text service randomly worked. I would often get text messages 24 hours after they were sent to me. My text messages went out about 50% of the time but I was ALWAYS docked for them. There was never any rhyme or reason for the spotty service.Then one day they just shut my phone off. No warning at all! They turned my phone off, kept my money & refused to turn it back on because they said I didn't fill out a form a year ago! So, all year they did not call or mail me or even send up a d**n smoke signal to let me know this form was so freakin' important that they needed to shut my phone off the day before Father's Day & leave me totally stranded over it. They left me stranded in New Jersey, unable to call my ride. After many emails and repeatedly being put on hold while calling India, they said they will not give me money back nor will they turn the phone back on! Thank you Virgin Mobile for not caring at all about my well being, completely screwing me over without even buying me dinner and making the many resumes I sent out with that phone number on it a complete waste of time. Thank you Virgin Mobile for being the worst company I have ever dealt with. Virgin Mobile has made Verizon look like a gem with their surpize $400 bill!!!!!! Way to go Virgin Mobile! You take the cake for most soulless scam artists allowed to roam our market! It is a true crime that these phone companies are allowed to repeatedly get away this crap! Shame on each & everyone of you monsters! You are exactly what is wrong with our society today!
Mid November 2014 ~ Tower signal caused cell phone bars to drop in half…
My cell phone bars dropped from 4 to 2 bars!
January 17, 2015 ~ (approx 7-8pm) Tower signal caused cell phone bars to drop in half again!
My cell phone bars dropped from 2 to 0 bars!
NOTES:
When you drive outside the signal tower range your signal bars shoot to full strength!
Return in to the signal tower range your signal bars immediately drop to 0 or maybe 2 for other cell phone users…
All carriers bouncing off this tower are having severe signal issues! (Virgin Mobile, Sprint, Verizon, T-Mobile and other carriers under their mother carriers!)
Cell phone acts defective!
Computers and laptops have connection, running and signal issues!
The tower builder has been called and I was told to call Sprint!
REPAIR TICKETS:
Repair tickets filed with Verizon, Sprint, Virgin Mobile 20+ times from mid November to May 2015!
FTC & FCC COMPLAINTS FILED:
1/08/2015 ~ FTC complaint filed
1/12/2015 ~ FCC complaint filed
1/13/2015 ~ FCC complaint filed
1/22/2015 ~ FTC complaint filed … Virgin Mobile did credit me a half month…
CARRIER NOTES:
Verizon lied to the FCC stating they resolved the issue… WRONG!
Verizon has never given a credit to my friend, the home owner!
Virgin Mobile has been giving me credits monthly accept for the 1st 10 days in November of 2014 and the month of March 2015! They need to credit me monthly (June 21 on) til repaired!
I have talked to the executive office reps of Verizon, Virgin Mobile and Sprint!
All the techs and engineers say all is fine, even though I tell them the tower is throwing false “good” signal readings!
May 26, 2015 Sprint Engineering group. They tell me that the Sprint system is operating fine…
ATTORNEY GENERAL’S: NJ CONSUMER AFFAIR’S:
6/9/2015 ~ Rep said we can’t help and I do not know where to tell you to go…
CONSUMER FRAUD:
YES this is Consumer Fraud!
Statute ... Consumer Fraud Act C.56:8-1
EVERYONE is paying good money for a bad tower/faulty signal!
This issue is happening across the US! I know its in Florida!
http://powerfulsignal.com/cell-signal-strength.aspx
dB Signal - A Basic Guide
-50 to -60 (very strong, near a cell tower)
-60 to -70 (extremely good, rare)
-80 to -85 (normal downtown)
-90 to -95 (getting on the weak side)
-95 to -98 (weak, dropping calls)
-98 to -100 (bad, hard to stay connected)
-100+ (basically no usable signal)
NOTES:
All the MiFi Jet Pak dBms were 0 to -118! House is 1 mile from signal tower!
The MiFi tower signals ranged from 0 to 58% only!
Every time I called the carriers and asked what the signal strength was they said good, no problems… Twice they told me 98% the MiFi showed 56% and -118 dBms…
I have many notes and tower signal & dBms that have been sent to the Sprint engineers and FTC and FCC several times!
RESOLUTION ON SIGNAL TOWER REPAIRS:
Who do I contact now for help in getting this bad tower fixed?
(Everyone is passing the buck, looking the other way, telling me to file repairs again with carriers)
Seeking advice, sites, etc… in getting this issue resolved and repaired!
Thank you in advance....
They suspended my service because I had one replacement phone.I sent the phone back over night with a signature.on the 5th of Nov and they claim they do not have the phone yet so my phone is still off and it is Nov 19 2015
My wife has battled it out with customer service people from virgin mobile for six months. First of all it is so hard to understand them with their lack of english. She sent thema 300.00 phone to them to be replaced and the say they never got it so she sent another phone to them certified and the said they never got it then they send her a cheap phone to get her to go away. Their stories change every time you call them. They hang up when they get mad and they have recordings that tell the truth but wont listen to them..wow its like their goingout of buisness and need the money
A friend purchase an Awe Virgin Mobile phone for me recently. I could not register the phone using their instructions and the Reg. No. on the VM label attached to the back of my phone. I called them and a man told me there was an issue with this Awe phone and registering it and he would have to have someone contact me with instructions on how to return it. He said he would "escalate" it. No one called and I called back. Someone there told me that the registration number on the back of my phone was not one of their phones and the person who purchased it for me didn't purchase it from Virgin Mobile. (They certainly did and I told her I have the receipt with their virginmobileusa.com name on the Purchase Order).
So, she told me that she would have someone contact me, that she was "escalating" it, and I would be contacted within 72 hours.....It has been four days and not a word from them. I would not recommend this company to anyone. The customer service is very poor and it would be helpful for them to have people who speak clearer English so they could be understood as well and I didn't have to keep going "hunh?" so much. Meanwhile, I have this phone new in the box which I cannot use, my friend is out the money he paid, and I am still waiting for a call from someone in their "escalation" department.They also only give you 30 days to do returns and that timeframe has passed.
I found out that Vesta is taking unauthorized monies out of my account for my mobile phone. I only authorized 1 time.
Before purchasing a Virgin Mobile phone I contacted the company about activation and was told I could activate the phone with the $10.00 card. Once I purchased the phone and tried to activate it I was told I would have to sign up for a $20.00 monthlyy plan and then use the $10.00 card I purchaesed for additional minutes. They refused to refund my unused top up card.
This report concerns the purchase of a broadband 2 Go wireless unit from Virgin Mobile. Number one, I could hardly understand the person on the other end of the phone because they didn' t speak english very well. I returned the unit due to lack of opporation, so I returned it well with in the 14 day return pollicy. I contacted Virgin Mobile by phone and was instructed, that a prepaid postage envelope would be sent to me, so I could mail the device back to them, and was given an address and a code to put on the envelope when I get it.
Feburary 8th came around and I still had not recieve the envelope, so I called Virgin Mobile again concerning the subjet matter. I went through the same proceedure of diffulculty in understanding the representtive on the other end of the phone. But after requesting that they spell ever thing out, I was told that I was supposed to provide the envelope and postage my self, to send the unit back.
I was told that as soon as they received the wireless unit back, they would re-emburse me for the unite, any time purchased, and postage. I would recieve it in six weeks, as a bank check return. It is now April 30, 2014 and I have not recieved any bank check, or check in mail, or any contact by Virgin Mobile at all. I believe that 4 months into this waiting has been fair and well enough time to return my funds on a product that did not work in the first place. On top of every thing else, I refuse to put any more time on my Virgin Mobile phone due to lack of dam service.
Guess its great if you live under or near a tower, but other wise I can not depend on the lack of service, that I pay to recieve. After reading the other rip off reviews, I would like some answeres from Virgin Mobile. First of all I want my full refund, and some consumer respect, like contact from Virgin Mobile Vesta. I am going to try and get this problem solved again today, April 30, 2014. I will be reposting again after I contact this company and up date this report. So far It is my conclusion that I have just been scamed.
Before March of 2013 I bought their HTC Evo V 4G (I had bought into Virgin Mobile's Pay-as-you-go prepaid service since 2011). Since the very moment I activated the phone The 3G service hardly ever worked. Based on their website, their coverage maps show that there is coverage for almost every single meter of town. Also, SMS messages occasionally fail to be delivered to or from me. I moved to the other end of town hoping that it would resolve the problem; it never did.
I called them almost every single month since 3G fails 95% of the time. They never fixed the issue. When I would speak with tech support and they could not fix their own problem, after making me power off, remove battery, update profile, update PRL, update software, do factory reset many times (and I even voluntarily switched phones temporarily), they were never able to fix the problem. They would even refuse to escalate my case after failing to fix it. They would tell me 'we are doing maintenance on our towers for the next three days.' I would call back minutes afterwards and they would tell me 'there is no problem with our towers, we are not performing maintenance on our towers.' They did this to me several times. Lie set number one.
I had decided to start an online store thinking I could use my new smartphone to manage it. What a disappointment. I lost money instead of making any.
After escalating my cases, they would keep changing the escalation numbers every single time and then, they would refuse to transfer me to the higher tier. They would keep wanting to troubleshoot it themselves again and again.
They would offer me a refund for the month I had bad service. Other times they would offer refund for less than what I payed (I was buying their $45 plan for my smartphone). Other times they would say 'we cannot offer any refunds.' Lie set number two.
During one of these calls, I was even told 'we can give you a retroactive refund since the time you started having problems with our service. They will just need to do a calculation of when you started having problems.' I told them on several occasions I wanted the retroactive refund they themselves offered to me but they refuse. Lie set number three.