I flew with the airline virgin America and checked in two large bags with their company representatives. Upon arriving to the destination city and going to retrieve my luggage I only retrieved one. I waited nearest the pick up location for up to two hours and was being assisted by the virgin America luggage staff. They insured me that it may show up on the next incoming flight or at another location I gave them my information and they gave me claim information. The staff instructed me that if I needed to purchase necessary items until the luggage was found to just hold on to receipts and it would be reimbursed through the claims department especially if it was not found. I waited patiently and corresponded with departments for one month and they did not find my luggage I was sent to a dept. central luggage, they sent me a form to complete insured me that I could take my time and then I lost track of time being that I was extremely busy and told they were still searching for the luggage as well, so I turned in the form at a later date to receive a message from a rep. of that dept. Jeb stating I turned in the forms 10 days later than it was due there for the case was closed.
3 years ago, so I wrote the requested information on the form and I was told that given my circumstances and I had discarded the receipts during relocation that was fine. He then insisted that I still had not submitted the form in time. I stated to him again I have been in communication with staff from that department who at once told me if I needed more time that could extended it. He stated well this would be concluded if you have the original receipts of the purchases can you contact you bank, I explained to him the institution I banked with I am no longer with and I could try. I contacted them and they had the latest information and were adamant about my paying fees due to them. I then sent an email to central baggage and informed them that I was not able to retrieve the receipts and for a fact the majority of the items were purchased via cash only possibly a few items would show up on bank accounts if they had access to the information, so I went forward with sending them receipts for items I was forced to purchased to replaces my items they lost. I received a message stating thank you for the receipts please send every one and a copy of your photo id as well. I proceeded to replace my items spending much less money then I originally spent because they put me in a real disposition.
On the final date it was due I sent a email and left a voice mail. I contacted their dept. and spoke with a girl who sounded like she was under the influence of something who insisted that my case was closed, I patiently explained to her no that information is out dated and I was working with Doug Stalls and Jeb could she give me the number of Doug as well as his managers name and extension number. She insisted it was against their policy but she can tell him I called. I got frustrated as she kept speaking while I was speaking and began to raise my voice and once I completed my sentence I was able to hear that she just kept repeating if you keep yelling I will hang up on you. This behavior is the norm from my experience with Virgin America representatives. I yelled at her an obscenity because I was pissed and insulted by their constant effort to antagonized me. The staff is extremely incompetent. Their response to loosing my belonging is extremely neglectful. I waited for this manager to call me back when he did he had an attitude. He behaves as if he takes every thing business related personal. He has a very rude, unapologetic tone. he never one empathized with my situation he just redirected every thing back to me completely ignoring the fact that they lost my luggage, stated without proof practically what was lost has no valid value and they are unable to come up with a reimbursement amount. He was very intrusive and began to ask me questions as if he was conducting an criminal investigation, stating well I have personnel who can access your bank accounts and go back as far as 5 years ill have them do that, with out even asking my consent, no paper work. He stated you sent me receipts for items you recently purchased why, I explained to him that staff of that company instructed me that If I needed to purchase items to replace my lost to do so and turn in receipts. He completely ignored that this is a valid process, he instead states well you stated to me that you relocated to where you live so that would not apply to your situation it is for interim travels, while you are traveling. For his information I continued to travel since my luggage was lost until my move was made final.
Virgin America Reviews
VirginAmerica gave away my seat from #SFO to #LA to another passenger who was paying more for ticket. 3min late #VirginAmerica #greedyb*******
I flew with the airline virgin America and checked in two large bags with their company representatives. Upon arriving to the destination city and going to retrieve my luggage I only retrieved one. I waited nearest the pick up location for up to two hours and was being assisted by the virgin America luggage staff. They insured me that it may show up on the next incoming flight or at another location I gave them my information and they gave me claim information. The staff instructed me that if I needed to purchase necessary items until the luggage was found to just hold on to receipts and it would be reimbursed through the claims department especially if it was not found. I waited patiently and corresponded with departments for one month and they did not find my luggage I was sent to a dept. central luggage, they sent me a form to complete insured me that I could take my time and then I lost track of time being that I was extremely busy and told they were still searching for the luggage as well, so I turned in the form at a later date to receive a message from a rep. of that dept. Jeb stating I turned in the forms 10 days later than it was due there for the case was closed.
3 years ago, so I wrote the requested information on the form and I was told that given my circumstances and I had discarded the receipts during relocation that was fine. He then insisted that I still had not submitted the form in time. I stated to him again I have been in communication with staff from that department who at once told me if I needed more time that could extended it. He stated well this would be concluded if you have the original receipts of the purchases can you contact you bank, I explained to him the institution I banked with I am no longer with and I could try. I contacted them and they had the latest information and were adamant about my paying fees due to them. I then sent an email to central baggage and informed them that I was not able to retrieve the receipts and for a fact the majority of the items were purchased via cash only possibly a few items would show up on bank accounts if they had access to the information, so I went forward with sending them receipts for items I was forced to purchased to replaces my items they lost. I received a message stating thank you for the receipts please send every one and a copy of your photo id as well. I proceeded to replace my items spending much less money then I originally spent because they put me in a real disposition.
On the final date it was due I sent a email and left a voice mail. I contacted their dept. and spoke with a girl who sounded like she was under the influence of something who insisted that my case was closed, I patiently explained to her no that information is out dated and I was working with Doug Stalls and Jeb could she give me the number of Doug as well as his managers name and extension number. She insisted it was against their policy but she can tell him I called. I got frustrated as she kept speaking while I was speaking and began to raise my voice and once I completed my sentence I was able to hear that she just kept repeating if you keep yelling I will hang up on you. This behavior is the norm from my experience with Virgin America representatives. I yelled at her an obscenity because I was pissed and insulted by their constant effort to antagonized me. The staff is extremely incompetent. Their response to loosing my belonging is extremely neglectful. I waited for this manager to call me back when he did he had an attitude. He behaves as if he takes every thing business related personal. He has a very rude, unapologetic tone. he never one empathized with my situation he just redirected every thing back to me completely ignoring the fact that they lost my luggage, stated without proof practically what was lost has no valid value and they are unable to come up with a reimbursement amount. He was very intrusive and began to ask me questions as if he was conducting an criminal investigation, stating well I have personnel who can access your bank accounts and go back as far as 5 years ill have them do that, with out even asking my consent, no paper work. He stated you sent me receipts for items you recently purchased why, I explained to him that staff of that company instructed me that If I needed to purchase items to replace my lost to do so and turn in receipts. He completely ignored that this is a valid process, he instead states well you stated to me that you relocated to where you live so that would not apply to your situation it is for interim travels, while you are traveling. For his information I continued to travel since my luggage was lost until my move was made final.