I am currently an unlimited data user and some 20+ year customer of Verizon Wireless. All my lines (2 smart phones 2 basic phones) were available for upgrade. I visited my local Verizon brick and mortor store to look at a device I had interest in and to see if I had any options available to me to upgrade my line (w/unlimited and primary) and pass my phone to another family member. The representative that assisted me said he could absolutley meet my goal of upgrading my device, retaining my unlimited data plan and passing my current phone on. Since all of my lines had upgrades available he said he could use any line I wanted so I opted to use one of my childrens' basic phones. I questioned him that he was sure that was OK to do and I was assured that once everything was done the data plan would come back off the basic account and it would return to as it was with no data and a basic phone as I wanted. Great, go for it. I left the store a happy customer.
Then I noticed a week later the data wasn't coming off that line so I called my rep. He assured me that it would 'drop' off and that "I assure you there is no data on that line". OK
Second week and data still showing with prorated charges. I called my rep again and again I was assured that that was normal and that data would come off. "There is no data on the line". OK.
Third week data still not dropped. Called my rep again. Now I'm told you're right that data isn't coming off, let me check on that. I'm then informed that a new VZW policy dissallows using a basic phone for an upgrade and that you have to agree to and accept a data plan and that we were not aware of this new policy. Well guess what, I didn't agree to anything. So he started a case on my behalf, informed me that I should be getting a call back from the escalation team in 3 - 5 days.
3 days go by and no call. Rep says I should call myself and follow up on the ticket. So I call. I'm told that it would be 7 - 10 business days for anyone to respond and why was I calling and not the rep and we're not sure how a rep could not know of this new policy. Like I was making this all up or something. Well the paperwork I have would disagree.
So 10 days go by and still no respnse from escalation team. Called my rep. You should call again. So I do. Now I'm told that there is nothing that could be done I accepted the data plan, no I didn't. After some back and forth agent puts me on hold and then the call drops and no call back. Great. Not once through any of this have a I been anything but patient and decent with anyone I've spoke with.
So I call back again, get a new person who questions me like this was all self inflicted and what was I expecting. Verizon had to get their money for selling me a subsidized phone. Really? I am paying $30 a month for a plan plus three other lines and I've been a customer for some 20 years. U was asked "so you knew you couldn't do this but yoi wnet to a store and did it anyways"? Uh no. Read the notes. Not what I said. Then I'm told I can have a 2 gb share everything plan. No not acceptable. When I asked why escalation had not called back I was told "probably cause they can't help you". Wow. Really. Just let the customer hang? Not even a call to let me know that and make me waste more of my time?
So at this point no one will help me. My options are to return the device. but its past 30 days so that's not really an option I'm told by my local rep, accept the $30 plan or go to a share everything plan. All completely unacceptable. I went to a store to talk with someone to uderstand what my options were. I was assured that they could meet my needs. I was prepared to buy the device outright and I'm so wishing I did that now. Verizon is essentially holding me contractually obligated to somethign I DID NOT AGREE TO OR WAS NOTIFIED OF OR WANTED. How that can be considered good business practice or even legal is beyond me and I think I will seek legal concil since this is the most heinous treatment of a customer I have experienced to date and the fact they think it is perfectly OK to hang a customer out there like this is sad and statement to their blatent disregard for the customers that their comapny is builf of off. Nice way tio reward loyalty Verizon. I can assure you I'm not going quietly.
I am a loyal and long standing customer with Verizon Wireless. I am on a family plan with my parents, and we always pay on time. For the last year 1/2 I have been having non-stop issues with the phone/service. I have called Verizons customer service every time, and had it documented. I was convinced at first it was a phone issue. I had the Samsung S4 mini at the time. I was talked into upgrading to the new S5 for a 50$ deal due to my service issues that were going in for quite a while. Little did I know that I was to get duped into signing another 2 year contract and paying the full two year price. Now that was a year ago. Today is 7/172015. I'm convinced it's a network issue. I called verizon again today. As usuall the service rep " HANDELED" me like a professional wall street sales man or something. That's the customer service I always get. They'll do everything possible not to credit you or get you a new device. So if that's what you need give up. It's been over a year. I hope something good can come out of this.
Last year, in early September my computer, television, and phone all went down on a Saturday (8/16) afternoon. I called Verizon and asked for assistance, only to be told that no one would be able to service my account until Tuesday! I needed to prepare work plans and documents. I called Verizon again and was told by a foreign worker (outsourced) that her computer was showing that my account may have been "compromised." I told the Verizon employee to cancel my account immediately! In order to protect my identity -- and to be prepared for work -- I called Cablevision. Cablevision technicians came to my home and installed their equipment (removing Verizon equipment).
My bill from Cablevision clearly shows that my initial bill to them includes installation and service fees. Verizon cannot bill an individual for services not provided. In addition, the corporation (as a person) decided to keep my account active, identified on bills in my possession that state a phone number that was not mine. This is fraud. From September through now I have had a Cablevision telephone number and have paid my Cablevision bills on time. Verizon provides NO application on the website that allows
(1) a customer to cancel, (2) a customer to contact them via e-mail so that a record of communication exists to which the customer has access, (3) an e-mail that is sent to the customer confirming cancellation of the account. Customers are forced to rely upon foreign employees who do not have a good command of English and we are forced to deal with departments within Verizon that are not informed about the communication of other departments with customers. It seems like Verizon tries to strong-arm its clients who leave them to pay fraudulent fees by tactics of intimidation and reporting customers to collection agencies, even when the customer has requested to dispute the charges. Kindly deal with this corporation that seems to be acting more like a Ponzi Scheme Operator than a service provider.
Last year, in early September my computer, television, and phone all went down on a Saturday (8/16) afternoon. I called Verizon and asked for assistance, only to be told that no one would be able to service my account until Tuesday! I needed to prepare work plans and documents. I called Verizon again and was told by a foreign worker (outsourced) that her computer was showing that my account may have been "compromised." I told the Verizon employee to cancel my account immediately! In order to protect my identity -- and to be prepared for work -- I called Cablevision. Cablevision technicians came to my home and installed their equipment (removing Verizon equipment). My bill from Cablevision clearly shows that my initial bill to them includes installation and service fees. Verizon cannot bill an individual for services not provided. In addition, the corporation (as a person) decided to keep my account active, identified on bills in my possession that state a phone number that was not mine.
This is fraud. From September through now I have had a Cablevision telephone number and have paid my Cablevision bills on time. Verizon provides NO application on the website that allows (1) a customer to cancel, (2) a customer to contact them via e-mail so that a record of communication exists to which the customer has access, (3) an e-mail that is sent to the customer confirming cancellation of the account. Customers are forced to rely upon foreign employees who do not have a good command of English and we are forced to deal with departments within Verizon that are not informed about the communication of other departments with customers. It seems like Verizon tries to strong-arm its clients who leave them to pay fraudulent fees by tactics of intimidation and reporting customers to collection agencies, even when the customer has requested to dispute the charges. Kindly deal with this corporation that seems to be acting more like a Ponzi Scheme Operator than a service provider.
Last year, in early September my computer, television, and phone all went down on a Saturday (8/16) afternoon. I called Verizon and asked for assistance, only to be told that no one would be able to service my account until Tuesday! I needed to prepare work plans and documents. I called Verizon again and was told by a foreign worker (outsourced) that her computer was showing that my account may have been "compromised." I told the Verizon employee to cancel my account immediately! In order to protect my identity -- and to be prepared for work -- I called Cablevision. Cablevision technicians came to my home and installed their equipment (removing Verizon equipment).
My bill from Cablevision clearly shows that my initial bill to them includes installation and service fees. Verizon cannot bill an individual for services not provided. In addition, the corporation (as a person) decided to keep my account active, identified on bills in my possession that state a phone number that was not mine. This is fraud. From September through now I have had a Cablevision telephone number and have paid my Cablevision bills on time. Verizon provides NO application on the website that allows
(1) a customer to cancel, (2) a customer to contact them via e-mail so that a record of communication exists to which the customer has access, (3) an e-mail that is sent to the customer confirming cancellation of the account. Customers are forced to rely upon foreign employees who do not have a good command of English and we are forced to deal with departments within Verizon that are not informed about the communication of other departments with customers. It seems like Verizon tries to strong-arm its clients who leave them to pay fraudulent fees by tactics of intimidation and reporting customers to collection agencies, even when the customer has requested to dispute the charges. Kindly deal with this corporation that seems to be acting more like a Ponzi Scheme Operator than a service provider.
Last year, in early September my computer, television, and phone all went down on a Saturday (8/16) afternoon. I called Verizon and asked for assistance, only to be told that no one would be able to service my account until Tuesday! I needed to prepare work plans and documents. I called Verizon again and was told by a foreign worker (outsourced) that her computer was showing that my account may have been "compromised." I told the Verizon employee to cancel my account immediately!
In order to protect my identity -- and to be prepared for work -- I called Cablevision. Cablevision technicians came to my home and installed their equipment (removing Verizon equipment). My bill from Cablevision clearly shows that my initial bill to them includes installation and service fees. Verizon cannot bill an individual for services not provided. In addition, the corporation (as a person) decided to keep my account active, identified on bills in my possession that state a phone number that was not mine. This is fraud. From September through now I have had a Cablevision telephone number and have paid my Cablevision bills on time. Verizon provides NO application on the website that allows
(1) a customer to cancel, (2) a customer to contact them via e-mail so that a record of communication exists to which the customer has access, (3) an e-mail that is sent to the customer confirming cancellation of the account. Customers are forced to rely upon foreign employees who do not have a good command of English and we are forced to deal with departments within Verizon that are not informed about the communication of other departments with customers. It seems like Verizon tries to strong-arm its clients who leave them to pay fraudulent fees by tactics of intimidation and reporting customers to collection agencies, even when the customer has requested to dispute the charges. Kindly deal with this corporation that seems to be acting more like a Ponzi Scheme Operator than a service provider.
Last year, in early September my computer, television, and phone all went down on a Saturday (8/16) afternoon. I called Verizon and asked for assistance, only to be told that no one would be able to service my account until Tuesday! I needed to prepare work plans and documents. I called Verizon again and was told by a foreign worker (outsourced) that her computer was showing that my account may have been "compromised." I told the Verizon employee to cancel my account immediately!
In order to protect my identity -- and to be prepared for work -- I called Cablevision. Cablevision technicians came to my home and installed their equipment (removing Verizon equipment). My bill from Cablevision clearly shows that my initial bill to them includes installation and service fees. Verizon cannot bill an individual for services not provided. In addition, the corporation (as a person) decided to keep my account active, identified on bills in my possession that state a phone number that was not mine. This is fraud. From September through now I have had a Cablevision telephone number and have paid my Cablevision bills on time.
Verizon provides NO application on the website that allows (1) a customer to cancel, (2) a customer to contact them via e-mail so that a record of communication exists to which the customer has access, (3) an e-mail that is sent to the customer confirming cancellation of the account. Customers are forced to rely upon foreign employees who do not have a good command of English and we are forced to deal with departments within Verizon that are not informed about the communication of other departments with customers. It seems like Verizon tries to strong-arm its clients who leave them to pay fraudulent fees by tactics of intimidation and reporting customers to collection agencies, even when the customer has requested to dispute the charges. Kindly deal with this corporation that seems to be acting more like a Ponzi Scheme Operator than a service provider.
Last year, in early September my computer, television, and phone all went down on a Saturday (8/16) afternoon. I called Verizon and asked for assistance, only to be told that no one would be able to service my account until Tuesday! I needed to prepare work plans and documents. I called Verizon again and was told by a foreign worker (outsourced) that her computer was showing that my account may have been "compromised." I told the Verizon employee to cancel my account immediately! In order to protect my identity -- and to be prepared for work -- I called Cablevision. Cablevision technicians came to my home and installed their equipment (removing Verizon equipment).
My bill from Cablevision clearly shows that my initial bill to them includes installation and service fees. Verizon cannot bill an individual for services not provided. In addition, the corporation (as a person) decided to keep my account active, identified on bills in my possession that state a phone number that was not mine. This is fraud. From September through now I have had a Cablevision telephone number and have paid my Cablevision bills on time. Verizon provides NO application on the website that allows (1) a customer to cancel, (2) a customer to contact them via e-mail so that a record of communication exists to which the customer has access, (3) an e-mail that is sent to the customer confirming cancellation of the account. Customers are forced to rely upon foreign employees who do not have a good command of English and we are forced to deal with departments within Verizon that are not informed about the communication of other departments with customers. It seems like Verizon tries to strong-arm its clients who leave them to pay fraudulent fees by tactics of intimidation and reporting customers to collection agencies, even when the customer has requested to dispute the charges. Kindly deal with this corporation that seems to be acting more like a Ponzi Scheme Operator than a service provider.
So I talked to a sales rep with Verizon, which was direct with the company. He did not disclose the entire truth about the plan I opted for.
I had them deliver the phones and when I finally got the truth about the plan, I choose to return them within the time frame allotted to return a new device.
I verified they were received by Verizon and called multiple times to make sure everything was ok.
They assured me it was, well I am just told whatever to get me off the phone.
I keep receiving bills and keep calling back. I am always told that they see what is going on and they will have to call me back to follow up.
Never get a call back and keep getting bills.
Now they have sent me to collection! What a rip off company, I cannot believe their customer service has dipped to such low levels.
I would never recommend them to anyone, I once again I am on the phone with them.
Sure it will be another 4 hour conversation with zero resolution.
This is my first post on this forum as most company’s usually understand frustrated customers and handles them in a professional manner.
Not Verizon, they DON’T CARE!
If any Verizon rep is reading this, please respond and I will be happy to work with you to resolve this issue
It seems as though everywhere you look you’ll see someone on a cell phone. Smartphone’s have become as American as Apple pie. And while monopolies are supposedly illegal, a closer look reveals disturbingly similar pricing between all major cell phone providers. This said, cell providers know this and have no qualms with screwing the consumer. Today, I will share my most recent experience in my ongoing saga with Verizon Wireless.
On the 10th of May, I called Verizon Wireless to inquire about a billing date change. They informed me that I could only do that once the balance was paid in full (the 10th was my normal due date and I was prepared to pay). Also, keep in mind I have been with Verizon Wireless for what has to be 8 or 9 years and always pay my bill in full.
The rep informed me that I couldn’t make the request until the bill was late so I needed to call back the 17th of May. So I did. I spoke with a rep another rep on the 17th and they informed me that if I called back on the 25th (Memorial Day) and paid the balance in full it would be changed from the 7th to the 25th.
I called back and made the payment in full on the 26th (seeing as how they were closed on Memorial Day), and from what the rep told me, everything would be fine and my next bill would be the same and due on the 25th of each month - making the next payment due on June 25th.
I came onto Verizon online on June 2nd and noticed that my bill is more than $150 more than it should be. After calling again and being on hold for twenty minutes, I had the “opportunity” to argue with a rep for 45 minutes. The conversation was a complete waste and only served to waste my time. This rep said it was a balance that was carried over from a previous month. I told them that was impossible seeing as how Verizon’s own polices state you can’t make any changes to a policy if the bill is not at a zero balance. He then said it was a balance carried over from March. So I went to my banking account and went through the last 6 months with him showing him that Verizon had in fact taken payments in full every month.
Every time I did this he would start playing a game of circular logic and the end result was that he couldn’t tell me where the bill was coming from. And as a matter of fact, according to his accounting of my plans charges, I’ve been over charged for the last two plus years. As I write this, I’ve been either on hold or talking to this rep for over an hour.
I finally got a Floor supervisor on the phone, let’s call him Mike. Mike essentially told me that all the balance past due nonsense the other rep had been spewing was gibberish and it was the fact that I changed the billing due date (which fundamentally means they’re charging me twice for one month).
I asked every rep I spoke with about this prior to making the change and they all either lied or don’t know what their talking about. Either way, Verizon is unwilling to make this right and accept responsibility for their representative’s poor training.
Mikes advice was that I call back in July and work out a financial payment arrangement. This doesn’t seem quite right seeing as how it was Verizon’s reps screw-up’s that caused the problem in the first place. Now, Verizon wants me to pay a total of $575.00 for one month’s worth of service (normal bill would be 200.35 for a family plan with 3 people on it).
I’ve since filed a BBB complaint and asked to be contacted through the BBB so I can get something in writing. This didn’t stop a scumbag from their corporate office from contacting me by phone. After I ignored his calls I left my email address for him to contact me through email. This is what I told him:
“I believe I expressed my concern adequately in my BBB complaint. Keep in mind, this “bait and switch” has been an ongoing problem with Verizon for the better part of 6 years. Your reps tell me one thing, I agree, and get financially hosed in the end. And to be quite frank, I don’t believe what anyone from Verizon tells me which is not on paper.”
The end result was that this rep essentially told me to go to hell and call their Financial Services department to set up a payment arrangement for their overcharges. His closing remarks to me were:
“While not satisfied with the information, Mr. ****** is aware of our position on the matter. Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused.”
A big fat go to hell. Since then I have called three times and been hung up on twice after being on hold for 30 minutes on three separate occasions.
This being said, beware of doing business with Verizon Wireless. They have become so large that they’ve completely forgotten who pays the bills – the consumers. I believe it is also important to note that their reputed excellent 4g LTE coverage for my area has been intermittent for the better part of 6 months. I’ve called at least 30 times and they could literally care less. Verizon has no desire to placate their customers or offer anything to offset their services shortcomings.
My sister and I have had a family plan with Verizon for years now and not without complaint....I've felt that the amounts we are charged monthly have always been over the top.
At the end of this year I decided to call and research my options with renewing my contract since I was a few months past that option. When I spoke to a rep he sold me on a few things over the phone with monthy discounts and a waiver of my upgrade fee of $40...so he over the phone coerced me into upgrading my plan first so that he could apply everything else. He also did this by assuring me that my average data usage was under 10 gb And my sister only ever used two...we were sold the 10 gb plan with a promotional 2 gb free...
He did so and then told me that I couldn't get the phone I chose for the price he had told me because that was only the online price and I couldn't have it mailed overnight.....I was livid because at that point I was talked from my unlimited plan without the discounts he had offered me.
The same day I went into the store and explained my situation. The phone wasn't free there but by providing the online code I was able to get it free whew h*o......the sales rep then proceeded to sale me a tablet at no extra charge for a year as an extra line and 10 a year the following year....I said no at least 3 times before I said yes. The first month of my bill I somehow went extremely over my data and in order not to pay an outrageous fee I had to upgrade to 15gb.
I did so hoping to take it right back to ten the next month and noticed when I tried that the price was the same amount I was paying for 15. I feel that we were ripped off of data the first two months just so we would up our data there therefore raising our monthly fees making all discounts given sort of null and void...
Because my bill has been steeper than normal it was disconnected last month with a charge of a $20 reconnection fee (which unknowing went fRom $15) for all three lines on my account...2 phones and the stupid tablet I barley use. Really 60 bucks on top of the 27 dollars in taxes they charged for this tablet I was supposed to be getting free for a year. I'm ready to switch already and allow my early teterm fee to be my lesson for signing up for another two yeArs of robbery and it seems slavery to paying my Bill on l time to avoid a 60 dollar fee plus charge for struggling....
We have been a Verizon customer for years. Last August when we upgraded our plan we switched to the Jetpack Wi-Fi hotspot for wireless internet. At that time we never had gone over on data, even taking on-line courses at a local college. Now it seems to get worse by the month. I have paid careful attention and I am 7 GB over this month. There is no way I have used 10 GB of data doing less on the computer than when I was using 2 GB. It seems everyone that has this service with Verizon is complaining and Verizon will not acknowledge any mistake in billing. This means they are stealing from the very hands that feed them. We simply can't afford what they are doing and they should be made to reimburse everyone they have ripped off. When this contract is up in August they will not have us to steal from. When I am done here I am going to every place that will listen. Maybe 60 Minutes or Datline will listen.
I have been a loyal verizon wireless customer since 2013. I opened four cell phone lines with this company and they have not given any incentives. The service has been poor. We have not been able to make calls nor receive calls many times. My two year contract ended with Verizon Wireless in February 2015 and at this time they over billed my account. I have been in communication with them and they have not adjusted my bill. Verizon wireless has sent my account to the CBE group and I have also contacted them to dispute it. Verizon wireless has lied to the CBE group claiming that they have been trying to contact me, this is not true, I have been calling and sending them letters by certified mail. Please assist me with this problem because Verizon wireless is trying to cause difficulties.
Following is my April 14, 2015 email message to a Verizon Supervisor, Ramona. That is followed by my chat on the same date with Vanessa at Verizon.
Dear Ramona:
We spoke at length on February 20, 2015 about the above referenced account. The events leading up to our conversation were:
1. The above referenced account features were:
a. 700 minutes of talk
b. Unlimited text
c. Unlimited data
2. In December 2014, I added two additional lines to the account
a. XXX-XXX-XXXX: transferred from another Verizon Wireless account
b. XXX-XXX-XXXX: new number
3. I was told at the time of setup the additional numbers that all three numbers will share the talk, text and data. This was confirmed on several subsequent conversations with Verizon Wireless.
The details of our call on February 20, 2015 were:
1. You informed me that Verizon Wireless representatives misinformed me – all numbers cannot share unlimited data
2. You converted the account to (all numbers sharing):
a. Unlimited talk
b. Unlimited text
c. 10GB of data
3. I requested to be given 15GB of data at the same price of 10GB of data since Verizon misrepresented the available services
4. You PROMISED to check into this request and get back to me.
We are now 2 months removed from our conversation and I have not yet received a call or email message from you. So far, Verizon Wireless’ service poor at best:
1. Misrepresentation of available services (by three separate CSR on three separate days), which lead to the purchase of two I-phones, the transfer of a number from an existing Verizon Wireless account and the establishment of another number/account.
2. On January 19, 2015, a CSR apparently could not assist me after I provided her with the details. So, she hung up on me.
3. On January 23, 2015, I provided another CSR with the details. She promised to call me back. She never did.
4. On February 4, 2015, Regina listened to the details. She had to research and call me back.
5. On February 5, 2015, Regina called me for more information. She informed me that the unlimited data is not available. She will try to put me with 15GB data, and unlimited talk & text for $180/mo. I told her I was informed I can share the unlimited data. We left the call with Regina working through the best plan and will call me back.
6. On February 6, 2015, Regina call with the following proposal
a. Unlimited Talk & Text
b. 15GB of shared data
c. Total bill at $200/mo
d. A $240 annual credit, which I will have to request each year.
I did not like having to request a credit each year. I anticipated issues (like I am now experiencing) each and every year. Regina informed me she had to refer the issue to her supervisor, Eduardo, who is (according to Regina) very responsive and very good at working through exceptions. Regina told me Eduardo will call me same day, February 6, 2015, or on the following Monday, February 9, 2015.
7. On February 20, 2015, two weeks after Eduardo was to call me (he never did), I call a Verizon Wireless CSR. I went through the entire story, which keeps getting longer. She apparently could not help me because she hung up on me.
8. On February 20, 2015, I called Verizon Wireless back again after the CSR hung up on me. I was connected with Carissa. I again went through the entire story. Carissa now informs me that the 15GB data plan is discontinued. So, not only did Verizon Wireless misrepresent the unlimited data plan, the also have delayed resolution to my issue so long that the 15GB plan no longer exists.
9. On February 20, 2015, Carissa transfers me to her supervisor, you, Ramona. We discuss the issues of the prior two months for about two hours. In the end, you…
a. Setup the new plan
i. Unlimited talk
ii. Unlimited text
iii. 10GB data
b. Put in a pricing request #XXXXX
c. Promised to check into an exception for 15GB of data
d. You promised to get back in touch with me….STILL WAITING
10. Today is April 14, 2015, nearly four months after giving Verizon Wireless more business, transferring a number and setting up a new number – something that should be somewhat simple. Over the four months, I’ve been…
a. Lied to (misrepresented) multiple times
b. Hung up on multiple times
c. Left hanging (waiting on call back) multiple times
…and stupid me, I continue to be a loyal customer – I continue to pay my billed, I have 5 numbers with Verizon Wireless, and I’ve been a customer since 1997.
So, where do I go from here? What a sorry situation. A total collapse of accountability and customer service. At this point, Verizon Wireless should be giving me 20GB of shared data and begging for me to retain the service.
So unbelievably disappointing and frustrating!
I will appreciate you contacting me as soon as possible.
Sincerely,
XXX
Next is a follow up email on April 14, 2015, to Ramona at Verizon Wireless:
Ramona:
I am chatting with a Verizon Wireless CSR. She informs me you called my father’s number (XXX-XXX-XXXX) on March 3, 2015, and left a voicemail message. I provided you with my contact information – XXX-XXX-XXXX. Why did you call his number? He knows nothing about the issue and probably does not even know how to check his voicemail for messages.
Verizon sure does have a tough time getting things right.
The chat representative stated my request for additional data was denied. So, Verizon does not care about the misrepresentation and my (and family) long standing loyalty? Does Verizon hope that I forget about the issue if enough time passes? At this point, I am resigned to the fact that Verizon has won. There is nothing that can be done – because of the imminent overage charges, I was FORCED to change plans. Verizon knew this and is now laughing at the chump (me) who allowed this to happen. I am only hoping for a consolation – a recognition from Verizon that they were able to get me off of an unlimited data plan AND were able to charge me more for less – HAHAHA!!! So, I am back to my original request of 20GB for the price of 10GB (what I am currently paying). Verizon still wins - by far. Verizon no longer has to honor the unlimited data plan that was represented, I am paying more and Verizon retains a long-term customer (good for the stats). Verizon can still claim a victory over the minions; BUT, look like a wonderful company who wants to make all things right by giving a customer extra data for a “little” problem – Verizon’s customer service is so great!!
I know this message is dripping with sarcasm; but, that is the only thing retaining my patience at this point.
I stayed with Verizon because they gave me the best area coverage then my friends with other users. But after 10 years of financial abuse and lousy customer service, I finally left for another carrier. I waited for my final bill with it's early termination fee's (ETF) so I could forward it to my new carrier so they could pay it.
The letter came with the excisting bill of $251.05, but the total amount due was 519.57. Nothing was noted ETF and having experience with verizon, this mystery charge is nothing new so I called to inquire. The first customer service person couldn't read my bill because my account was closed out, but the 5th person they transfer me to did.
She introduced herself as my "friendly customer service representative" but it didn't go that way. I requested the ETF to be noted on my bill so it could explain the mysterious $268.52 addition. She said that would be an extra charge. She then informed me my bill was actually $555.45. How could this be? I just got the bill.
Two phones ETF; one at $170.00 the second at $220.00. Over the phone I round it off to $300.00 plus the $250.00 bill made sense to me now. I asked her why this was so messed up and her answer was that I "signed an agreement with verizon for 2 phones for 2 year plan...". I confirmed to her that I understood the need to pay my ETF bill but she didn't answer my question, but she insisted she did.
When the phone call ended, I did the math. 251.05 + 170.+220=$641.05. Wait...What??
At this writing the final bill has not been settled. I have had T-Moble for one month now and notice that I have the same area coverage as I did with verizon.
I have been a Verizon Wireless customer for over 10 years and had a shared data plan with 1 GB limit which we rarely exceeded.
This past month I accepted the upgrade to 2 GB only because it costs the same as the previous 1 GB plan.
To my surprise, this month's bill shows that I used 8 GB this past month (with a related $90 charge) and also says something about Unbilled data from prior months for $15.00.
When I called Verizon I spoke to two people and they said that the data usage shows up on their end and it appears excessive on two specific dates. There is no further explanation. I know I can not have used so much date in 2 days.
Furthermore, although I have the system set up to send me both emails and texts when I get close or go over my limit, I received NO alerts.
This is very, very suspicious both because of the unexplainable usage and the lack of alerts. I requested a credit for the overage fee and they offered only a partial credit. This is NOT acceptable!
This is TERRIBLE customer service - especially with a long time customer and with an obvious inconsistency in the customer's usage.
I am reading online that is is happening to others want to know how we can get a full refund.
For now I have reported this to the FCC but we need to do more.
We had verizon for approximately 10 years and had very little trouble as well as always paid our bills on time. we moved to the US Virgin Islands where verizon is not active. we had to change our verizon model phones to att compatable ones and sign up with them, verizon will not budge on the $50 cancellation fees. In addition, they have some group out of Idaho calling us daily, yes daily.(we cancelled only 3 months ago) How can it be fair for verizon to levy a penalty for moving out of their service area? Has anyone ever contacted the FCC about this practice? we are now in the process of looking into filing a small claims case against them here.
Back in September of 2014, I decided to utilize the Edge program with Verizon wireless to upgrade my phone and take advantage of making payments over time. I also decided that I would use their device recycling program and take the $200 gift card in exchange for sending them my old Iphone 5. I got my new phone in October, and they sent me the packaging to return my old phone back to them. I packaged the phone in the provided envelope, and put it in the mail. Months passed, and I never received my $200 gift card. I called Verizon, asked them where is my gift card. Customer service said that I would need to call the device recycling program to obtain this information, and they gave me 2 different numbers to call. I called, and they said that I needed the ID# that was on the packing of the envelope that I mailed my device back to them in, or the submission ID that they had e-mailed to me (I never received this e-mail). I had neither of these pieces of information, which I told them, and they said that they could not be of assistance that I would have to wait to receive my card. I waited several more weeks, and still did not receive my card. I called customer service back again, asked if they could assist because it had been months and that I still didn't have my card. Again they called the device recycling program for me, and gave me a number to call. I called, and got a busy signal on one number, and at the other number it was an automated system. I entered my phone number so it could pull up my information - it said that my gift card had been emailed "more than 30 days ago", and if I wanted the card to be re-sent to press "1", so I did this. I get a text stating that my card will be re-sent in 3-5 days. After hearing that the card had been sent supposedly so long ago I went to my email and scoured the spam folder, trash, etc.... and nothing. It was not there.
5 days passed, I checked all folders, every day, and they did not send that gift card. I called verizon again. They had the gift card re-sent again. This time they said that it would take 5-10 days. 10 days passed, it was not sent. I called them again, and I was very frustrated, and I ended up spending over an hour on the phone with a service rep just trying to figure out why the card had not been received by me and why it is taking so long just to send a simple e-mail with a gift card. I spoke to a woman at the device recycling program who told me that every time I call, requesting that a new card be e-mailed, that I "go to the bottom of the queue" and that is why it takes so long. I said that I don't understand what is so difficult about e-mailing a simple gift card, and that I have waited 5 months for this, and I shouldn't have to wait any longer, and that Verizon has my property, which if I had simply kept instead of mailing back to them I could have sold on Ebay much quicker! So I ask to speak to a manager about this, and I wait about 15 more minutes until a manager picks up. The manager picks up, and I begin saying to him "I am just trying to get my $200 gift card which was owed to me..." and I am cut off, he says "hello? hello? Is anyone there? If you are not there I will terminate the call" and low and behold, in 5 seconds or so, he hangs up on me. I feel that this was not a coincidence.... I feel that it was purposeful and malicious. I think they did not want to deal with me because I was being "difficult" and I was frustrated.
This company has stolen my property - property that they have not reimbursed me for. They claim they sent my gift card but I have not received such a card, and I just want what is owed to me. I have been a paying customer for 14 years - that is over $18,000.00 I have spent of my hard earned money with this company. The salary for Mr. Lowell Adams, CEO of Verizon is approximately $59,000,000.00 a year - I think he can afford a $200.00 gift card. I am certain that he would drop $200.00 on a nice bottle of water. I want my money or I want my phone back!
I have been a Verizon customer for the last ten years. I've been eligible for a phone upgrade since Nov. 2013 but, since I liked my phone and there was nothing wrong with it, I opted to keep it as long as I could before switching phones. Went to the Verizon store today and was told that they could not honor my upgrade without terminating my existing plan. I have had an unlimited data plan since day one and they now want to terminate my plan and make me pay for a limited data plan. If not, I cannot upgrade to a new phone - even though my account clearly states I have been eligible since Nov 2013 and nowhere does it state it is conditioned with terminating my existing plan. I have checked my account and the only notification of any changes was for an eligible company affiliation discount through my current employer. I also called the main number and was told a manager would call me back....that was over two hours ago!! Unfortunate that they would choose to lose my business, as well as a second line I have with them, versus allowing me to obtain my eligible upgrade and lock into another two year contract. Sad that they do not value loyal customers
I am being billed for an account that I have cancled over a year ago on a Jetpack usb Line access. I am also being double billed every month for a cell phone account that I cannot cancle. fraudulent extentions prevent me from cancling without an early cancelation fee. The web site is set up to make it impossible to cancle an account. I no longer want to do business with this company.
I received a phone call from someone saying they were Verizon Wireless. This was a recorded message. The message claimed that I had a $17 credit to be applied to my next bill. I was instructed to go to www.bonus17.com and to log in to claim my bonus.
Three years ago (2011) I checked the online map for Verizon cell service in our area. Entered my address and it came up with full service. The service is 1 or 2 bars of 5. When I called to inquire about it, I was told we lived in "a known problem area." It has been 3 years and we still have very poor service. Nothing has been done about it. I pay for reliable service each month. I never get it in our home!
It really burns me to see tv ads with the great coverage maps for Verizon. Not so here and they know it.
Im not sure what other steps to take to get some sort of help. I must say, intially I enjoyed Verizons wireless service, but it took a horrible turn in early October. I went into local corporate store to upgrade to the new iPhone 6, I was not eligible at the time, but was explained a buy back program that had great incentives. Long story short, I didn't get the phone. However, while I was in the store the associate told me that he would go to his car and trade in an old iPhone he had so I could get the other phones. I did not do this and was shocked this had happened. The employee returned, apologized for the delay and restated that he would still give me extra data for the inconvenience as well as (2) tablets. I asked him what was the catch, he replied " No catch, if you don't want them, just bring them back" I asked if there were any fees to set up or to purchase, or any hassles returning the items. He stated " Nothing, there is no obligation, only the 25.00 cost of each tablet, but if you don't want them, just return them, get your 50.00 back and you will still be able to keep the extra data". I asked a third time and he reassured me there was no hidden fees, so I accepted the deal, letting him no that I would most likely be back in a few days to return he tablets, he said "no worries". After a few days of the tablets sitting on my counter unopened I decided to return the tablets. I went in to the store, the associate was off, but the store manager was working. he was extremely rude, and condescending. he would not let me return the tablets and explained there was a restock fee. I explained to him that I was told nothing of the sort. when asked for a receipt, I did not have the receipt, was not given the paper he asked for, nor did I sign for anything. After explaining what happened the manager explained that he knows his employees and that wouldn't happen, and told me there was nothing he could do. I asked that the manager and employee call me so we could render the situation, and he agreed. I then called in the next three days leaving messages for the manager to call me and he never bothered returning my call. I reached out to the Facebook social media team where I explained my situation and was finally helped after about 4 attempts. mind you I had been calling into Verizon Wireless this entire time as well trying to render the situation. The Facebook social media team leader told me that they made contact with the store and the manager would be calling me. The manager never bothered calling me, so I decided to visit the store, despite it being out of my way and an inconvenience. When I walked in, I asked for the manager, they said he was in a very important meeting since 8:00am and he probably wouldn’t be out until 5 or 6:00pm. The assistant manager asked if he could help. I explained my issue and the A.M. said he would have the manger call me as soon as possible. This never happened. I was in contact with the social media team again and explained what had happened, and she couldn’t understand why the manager refuses to simply return a phone call, or talk to me. She sent another message, asking to please call me. Again, nothing. I was continually logging complaints as well through the telephone, but nothing was being done. I was finally able to track down the district manager, who said she would look into the situation and call me back within 48 hours. She never bothered returning a phone call after outr initial conversation, or getting in contact with me. Instead, she had the assistant manager call me back, who proceeded to argue with me about my account and ask what I was thinking when I initially signed up if I felt strange about the associate. I told him, lets focus on the situation at hand. He was argumentative the rest of the conversation. I asked why the DM did not call me back after she said she would, he fumbled his words for a moment and asked if he would like my help, in a very nice rude manner. I told him that I want to close my account because no one cares to handle business, instead they would rather just bounce me around form place to place and let my account go, what do they care I’m allegedly locked in a contract. He mentioned that I should have paid attention to the contract, because if it was him, he reads everything thoroughly before he signs it. I told him to have the DM call me back, he said he would after he had a chance to talk to his employee. I never heard anything back. I continued to call and complain, ask for my account to be escalated to corporate, have my lines put on hold until this is worked out, tried to call fraud protection, and contact Verizon in every manner possible. Furthermore, I have logged fifty-seven complaints with Verizon, and not a single employee has reached out to help me, except the Facebook team, in which that too had no resolution. I cannot afford to have my credit ruined due to Verizon lacking in customer service or failing to help me as they should. I’m not sure what else to do, but I am reaching out to you for assistance. I really need your help.
While I was shopping, my son, who is 22 & somewhat mentally disabled but able to be out on his own for a little bit, went into the Verizon store near the store I was in. The sales person there talked him into a Droid phone with a two year contract. He never said anything to me about it & I never really paid any attention to the phone because it didn't look much different than the one he had. Then a few months later he gets a bill for over $1,000. No payments have been made, he has broken the contract & owes early disconnect fees or whatever they are called. I have been fighting these jokers for over a year now. I am my sons power of attorney. We do his bills together. We open his mail, gather his bills, he writes the checks. He got slickered by this sales person who was only thinking about his commision. Verizon is ok with this. I spoke to several people from the company. I guess you have to be a person without morals, feelings and a true a* to work for Verizon.
My experience with this company (January 2015) was completely misleading as they state that for a specific price you'll get specific services of unlimited calls for a set price only to be told fater the fact this isn't true and just to deal with it as they try to jack you off for every nickel and dime issue they can. Calls to customer service go nowhere as the line keeps looping in an attempt to make you give up rather than confront their behavior. Verizon is heir apparent to Clearwire when it comes to poor service, deceptive ads, endless unwarranted charges, and rude employees. Look elsewhere for your phone service if you want good help. No one should have to deal with what I did for two hours. When told I'd report their behavior they seemed indifferent to being called out, assuming I wouldn't follow through like most of their customers.
Good advice to anyone looking for competant wireless carriers is to look somewhere else. Sometimes bigger isn't better. This company needs to be subjected to a class-action lawsuit like Clearwire and brought to their knees. Perhaps that would remove the smug attitude form their faces exactly like what happened to Clearwire which is no longer in business thanks to this exact business model for how to do business. Wherever Alexander Bell is now he's clearly disappointed that a company that once bore his name is such a letdown for ethetical behavior. Rating from 1-10, with 10 being the best, this company gets a 0. By any means not a number any compan wants. But Verizon AKA "We Don't Care About Your Business or Complaints" deserves this rating 100%.
I purchased Verizon Wireless October 2013. It was fine initally, then little by little my data usuage was going up. Around July/August 2014 it really started going up and I started incurring overage. Then in October, when my contract expired, my usuage went up to about 8gb, by December 2014 it went up to almost 12. In one year went from 2 gb to 12gb! I do no gaming,etc., just surfing the net.
I called Verizon in October 2014 and told them something is wrong on their end because there was no way I was using so much data since I was doing the same all along. They said they would check into it and get back to me, and would give me 2gb free and $10 toward basic charges for the problems I was incurring. November 2014, same problem- went up even higher even with the 2 free gb. I called again- same spiel- they would get back to me, again never did. By now my bill is up to $155/mo for one little computer surfing the net. At the end of December I checked my usuage, it was 7.2, so I again upgraded to 8 and backdated to prevent overage, when I was done I checked to make sure it took and found my usuage went up to 9. At that point I suspended my service and unplugged my device. Today January 4, 2015 I called again, was put on hold numerous times for a long period, spent at least two hours on the phone. They told me it was facebook using my data. They also told me that when they gave me the 2 free gb that I agreed to a contract renewal, which I absolutely had not done and I just about flipped. I told them to discontiue my service and they said I would have to pay an early termination fee or pay back the 2 gb & $10/mo. I will not pay it- they said they were giving me that for my trouble! Everyone who works for verizon is an out and out liar. The company has no morality. They will see me in court.
I recently placed an order for service with verizon and as part of their package they informed me of promotions through their company. One of promotions was an "free"(laughable)LG Tablet. At the end of the phone call to confirm service they quickly stated something to the effect that you need to activate this and pay for service. I said "wait, back up a minute". I thought you said this was free. The sales person couldnt confirm, so I asked to speak with management.
Management was put on the line to confirm or deny if this was in fact a free tablet or I would have to pay for charges. Zack stated that it was absolutely free.
"Please let me confirm this with you Zack, I get a coupon in the mail for a free tablet and I walk in the store and they give me one and I can walk out without paying a service charge or any fee's"
"Yes"
"Can you repeat that for me, I will not have to pay anything and I can walk out with a tablet"
"Yes, you can walk out with a tablety and not pay anything."
"Great so what your telling me is I can walk into the store and get a tablet and not pay any fees and walk out with the tablet"
Yes you can sir"
"Because I know this call is being recorded so what you are telling me is that it is free without any charges and I can walk out with it in my hands without paying anything"
"Yes it is"
"Ok I accept the terms and I will take the whole deal"
End of conversation
I recieve the coupon in the mail a week later and it states " I NEED TO PAY AN ACTIVATION FEE AND MINIMUM 10 DOLLARS A MONTH FOR TWO YEAR"
SO THE GUY LYES TO MY FACE AND I ESSENTIAL PAY FULL PRICE FOR THE TABLET
$35 activation charge + 10.99 X 24 =$300$
I am paying full price if I want this thing.
So I go to the verizon wireless store which is not affiliated with Verizon and they tell me what I already suspected after a 45 minute. By the way, the store is a nightmare and I dont suggest anyone go in. I personnally saw five people walk out after they told them how long the wait was. RIDICULUS.
I then called verizon and they gave me the run around for over an over and transfered me to 6 different people before I finally got to the Lowell MA office where the head of the escalation department Alice told me sorry there was nothing she could do and she could not help me because they are not the same company. She told me that she would put in a complaint but wouldnt tell me what would happen.
"Sir what do you want to have happen to the person for lying to you, fire him?" as she stated in a condicending tone
I said "YES, at the company I work for, if Im lying to customers and i am untruthful and dishonest I would not be employeed."
I guess that not the case with Verizon.
VERIZON IS ALLOWED TO LIE TO CUSTOMERS AND GET AWAY WITH IT.
Verizon representatives must be hard pressed to make sales over the holidays. On Sunday Dec 14 I called verizon to ask questions about their Edge program (not because I was so interested but because our son, who was on our account wanted to upgrade to it, and we had been insisting that we were not going to do another upgrade with VZN because their rates are too damn high!!) The alternative would be for him to do an assumption of liability and get his own line and do whatever he wanted to do.
Well, I had another guest coming...yes you guessed it, the verizon wireless representative. She answered all my questions and when I told her "listen, honestly we are thinking of switching to another carrier, she did the "hold on and let me speak with my manager to see if there's anything we can do for you..." bit! I CANT BELIEVE I FELL FOR THAT CRAP!! She did return with a nice offer: If we stayed they would give me 50% off the line charge (she talked up the benefit of the "More everything plan over the Verizon edge) for each of the four lines we had. She'd claimed it wouldcarry over to my sons line when he switched.
I asked for time to think about it and she promised to call back evening of the next day. Next morning I called them, but the representative could not be reached and the one on the line said she searched and could not find anything on the recording to suggest that such an offer was made to me. ARE THESE PEOPLE PAID TO LIE?? She reviewed the account, claimed she fixed the account based on what I told her my convo with the previous rep was, and proceeded with the upgrade, new plan, new phone, the works...
Fast forward to 14 days, new phones, new contract, and yeah, you guesed it: new bill. When I looked at the bill I noticed that they gave me the promised promotion on 1 line, a partial on the 2nd line, nothing on the 3rd, and Lord knows if anything on the 4th (my son took his line so I have no way of knowing what lies they told him).
They also billed me for overage on the data portion of the plan because THEY backdated it and treated it as if I had used a significant portion of the new plan. So in effect the lines that had unlimited data was lumped together with those that had limited or no data plan, and the FULL data usage applied against the prorated month of the new 10 GB plan. TOTAL RIPOFF!! Voila! overage charge of $30!!
So I called them today and and after staying on the phone for about 1 1/2 hours, they claim they apologize for what the representative told me, that she wasn't supposed to offer me that promotion, yaddi-yaddi-dah... in short there's nothing they can do.
Yes, and get this this representatative who had me on the line for nearly 2 hours, claiming he's did everything he could "leaving no stones unturned" (HE DIDN'T DO A DARN THING!!) tells me I can return the new equipment to a verizon store, they'll take it back, restore the acount as it was before the upgrade, and I would not be billed any early termination fees. I asked him if he thought I was STUPID?
I am still waiting for his manager to give me a return call, which, I expect from their track record is going to be never.
Long story short, verizon wireless cannot be trusted!! I spent several hours poring over blogs about their theiving mess and should have followed my mind instead of being "sold" their dishonesty. What a stinking excuse for good customer service!!
After I cancelled my service with Verizon, for a variety of reasons, I found that my online account had been closed and the automated phone number I used to pay my bill with, no longer would allow me to make a payment. I assumed I would get my last bill in the mail, but after the due date came I called Verizon to find out how I can pay. They claimed they sent a bill, but they would send me another and it would take 2-3 days to get to my house. At this point they also informed me that printing the bill cost $5 and printing a second time is going to cost another $5. When I asked why I should have to pay to get a bill, they just read a line from a script that made no sense to me. I did not argue because I just wanted to get the whole thing over with. A week and a half later I still did not have a bill. During that time I called customer service two more times and stopped at two Verizon stores. Custom service told me the only thing they could do was send another bill for 5 more dollars and the only thing the stores could do was to tell me to call customer service.
Finally about two weeks after my bill was due it came in the mail. It had instruction on how I could pay online or over the phone, but go figure neither of them worked because I don’t have an account with Verizon. So I wrote a check and mailed it back. Two days later I started getting calls from Verizon saying they want me call a phone number so they can speak with me about an overdue balance on my account. I was pretty upset they had the nerve to call me about an overdue bill that I had to practically beg them to send me, but after I called the number the number the Verizon rep knew just what to say to really put me over the edge. I explained to her that I had just received the bill 2 days earlier and immediately mailed it back with a check. I also told her that I wanted the calls to stop. Her only scripted response to that was” We are within our legal right to call your home and will continue to do so until the balance on your account is paid.” So now I am stuck getting these calls 3 times a day until the check clears. I have never been so insulted by a company in my life. After all the phone calls I made and the visits to their stores they treat me like I am the incompetent one. If they had the common sense to keep my account open, I could have paid them their money weeks ago online.
Verison wireless lies repeat lyrics to there customers about data plans and refuses to discuss any thing with any 9 new who states that the ate recording conversation. lies about plans to extract extra money from pockets of family's on a regular basis
I went to Verizon Wireless in Brick NJ to buy my son a new phone. The sales person said you dont have to pay it all at once, we can put it on the edge plan. What a mistake! They put his phone on my line and thus started the snowball effect. Since my phone was out of contract, they put it on my line AND added a 2 year contract to my line. Then I broke my phone and went into get another one. Well because my sons phone was listed under my line AND I now had a 2 year contract, it took me a month to replace my phone because they said I had to pay off his phone to get my phone.
Long story short, I am now expected to pay 1200 for a 400 phone, the account is so screwed up no one can decypher it. So I finally said enough and moved my service to another carrier. NOW the harassment starts. Today along verizon wireless called my home phone 17 times demanding almost 2000 for the phone back bill and eft. Untill they straighten the mess out and take 1000 off for the 400 phone they want me to pay 1200, and correct the errors on the bill, I will not pay them a dime. In fact I am seriously thinking about taking them to court for the harassment.
Calling me 17 times violates state and federal collection laws. These people are out of control and some one needs to bring them down a peg or 100.
I've been a customer for over 8 years with 9 family members with a service with Verizon.
I ordered the new Iphone 6+ in 128GB and waited until Oct 18th to receive it. When I opened the phone, it had a hair line crack. I called in and Verizon rep. said go into the apple store to get a replacement. I went to Apple they said it was ordered through Verizon so you have to order with them. Verizon gave me the wrong info.
Then I called Verizon again, the rep. placed the new phone order and the phone is on back order until 11/15/15. They tell me I have to return the phone and have no phone for 4 weeks until the new one comes. I asked I can't be without a phone for 4 weeks so they get a supervisor to approve to hold the phone until the new one arrives.
On 11/9/14, I call back to Verizon and after 1 hour and 45 minutes I find out the order was cancelled on their end because I was suppose to send the phone back when they told me to hold on to the phone until the new one arrives.
Then a supervisor finally finds all the notes, places a new phone order and asks me to hold and the line gets disconnected. The supervisor never calls me back.
Then I call back and speak to another rep. and they find the order again and they tell me that they will call me tomorrow after getting another supervisor to approve.
Then the next day, I call back and Verizon rep tell me that the order has been longer than their 14 day warranty and now I have to order an insurance claim to get a new phone.
The phone was on back order for 6 weeks, they told me to hold on to the phone. they give me the runaround for 6 weeks, and now they tell me a different story.
They finally another supervisor gets on the call, listens to my situation, asks to put me on hold again to read all the notes, and she also hands up the phone again.
Before it hung up, I told her last time it hung up and no one called me back and she even took down my home number and never received a call.
This is exactly the situation as you may think their is another side to the story.
I've never dealt with such horrible service.
I paid over $250 month for 3 phone lines and this is how they treat you.
The reception with Verizon is really good at my house but with this type of service and runaround, I going to switch all our family to another carrier that would appreciate our business and money.
I hope my headache and issue with Verizon helps other customers who are thinking to go with Verizon think again and find another carrier. I don't want anyone else going through this type of experience.
I have had Verizon since 2009 and have never used more than 1.5g of data in a month the whole time. I had the unlimted data plan until October when I got the Iphone 6. Now i have unlimted talk and text with 2g of data. The first month i went over my data allowance which i didn't think was right but maybe I did. I did have a new phone. Now in half a month I have used 8g of data, most of that in one day. A day when I was home using wifi. I spent around four hours with customer service and the whole time they kept trying to get me to switch my data plan. They found that I used 5g of data in the moring and 2g in the afternoon. I was home all morning and helped my girlfriend move that afternoon. I hardy used my phone. I was being very cautious about using my data. I don't know what they are doing but I know I have not changed the way I use my phone from the past five years. I know something is not right here and I want to find out.
I have a Verizon account & Samsung S4 phone that I have been having issues with for approximately 4 months now (intermittent data and wifi connections) And, during this time have been calling tech support somewhat frequently to resolve the issue... performing the tasks as requested... to no avail. On October 16th the tech I spoke with told me that 1. she would credit my account $30 just for all the issues I have been having and time spent with support. 2. that I was eligible for an phone upgrade (the Samsung S5) because I had already been sent a replacement Samsung S4 and that did not fix the issue and tech support and I had done all we could do to fix the phone with the stipulation that I follow through with her instructions of after hanging up from our call to restore my phone settings to default, uninstall the 3rd party apps, and uninstall and re-install the Facebook app. And 3. she would follow up with me 2 days later to make sure the problem was resolved or complete the upgrade request.
I never heard from her again... the problem "did" persist and I wound up having to call in again and speak with a new tech in New York that guaranteed me that he would make this happen but Rebbie (the previous tech) had broke protocol and I just had to complete this one last task of doing a factory reset of my phone before he could make this happen... "just do this one last thing and if the phone still has issues I guarantee I will have it there the next day" So, I followed through with the factory reset and the next morning was out to breakfast and again having the same issues on a fresh reset. I contacted the tech (William Bell) that said he would make all this happen and he started back peddling... since then, I have tried to escalate this to a district and/or regional manager without success. I have asked numerous times for that phone number and been given the run around instead. In addition, every supervisor I have talked to I have requested the recorded conversations from and have been denied this also... While they admit that the 1st tech made a mistake, they keep making excuses to not follow through with what was promised. So, I have heard "Rebbie, (the 1st tech) she works for a company that Verizon outsources to" acting like they are not responsible for her actions. Then, they tried to say that the warranty is handled by Samsung and tried to have me take up this issue with Samsung - yet, a Verizon representative made that promise. They have also tried to throw me into a new plan that I would pay for the new S5 on a monthly basis instead of all at once. Obviously, this has all been very aggravating and going on far too long.
I had broke my phone and I was not out of contract so I called Verizon Wireless and was told that it would be 169.00 doallrs to replace my phone and I thought that was way to much, So I ask if I could move my upgrade date to get a new phone.
The Rep for VZ offered me a 100.00 credit to help off set the cost of the replacement phone I ask if I could use the 100.00 towards a new phone she did not have a problem with that. So that is what I did, Now I find out that VZ took the credit back because they moved my contract upgrade date. Talk about bate and switch.
I am so upset with VZ that I am considering closing my accounts, It just sucks that I have 10 lines. I will close them one at a time.
I had been with Verizon for over 7 years while living in New England. I move to Texas and transferred my account. I was getting charged for 2 cellphone for almost 3 years. I then placed 2 more lines on my account. Well never really pages to much mind of the bills I was receiving just played them. Will as my financial income went down I started to monitor everything I was paying for all my bills. As aresult I started to notice that my cellphone bills where always different even though no one was going over the usage or add anything different. So I looked closer at my bill and for that even thought I was evening charged the right way for the phones evening used I was being charge for service fees at different amounts. Well under the Contract it states that they will not charge different amounts.Well I was being charge for different amounts for each cellphone. (1 was being charged from Arlington service area) 1 was being charged for FortWoth service area (1 was in Cleburne service area) 1 was being charged in Joshua service are. Well each service area charges different taxes at a different rate ,plus service fee for each town.
I called Verizon and reported this issue . . and they offered me a one time discount on my bill Saying that's all they could do. which I refused. Because it need to be fixed on my account making all phone setup in one area. Well after being on the phone for almost 2 hours between the hold times having someone look over the accounts I got tired of waiting and hung up. FUSTRATED NOW EVEN MORE......
Well after a few different attempts trying to get a manager or supervisor on the phone to try and fix the issues. I decided I wanted to just cancle my services because I was still seeing different charges continuing and it was costing me over $300.00 a month for the 4 basic lines activated through them. I was told that they would cancel my account for me for all 4 line with service.
I finally got in touch with a supervisor and he stated the same thing that they could give me a one time discount, I refused telling him that I wanted to cancle my 4 cellphone lines and just to charge me for any usage on my last bill. They stated that they would cancel all the lines.
Well When I received my bill I had seen a bill for over $800.00.....I called again and spoke with someone I told them that I just found out they canceled 3 of the cellphone numbers but left one still active and charged me an early termantion fee for each of the 3 lines that they cancelled. I told the person I spoke with that all line needed to be cancelled and that I should not have had any early termination fee for ant of the lines I was canceling do to the contract stating if I was being over charged for items I could cancel with out a charge/fee. Well that was suppose to be fixed....
Well the next month I received a bill and now it was over $1100.00 well back to calling them again. Called them again to tell them the line was still active and the amount charged for termination fees where still being charged. Was told again account would be fixed. Did not get another bill from them,so thinking the account was settled I did not give anymore though about it.
I went to pulled my credit report the other day and found out that they placed it in collections now for $1177.00
BEWARE!! AVOID!!! THEY TOOK ADVANTAGE OF MY 75 YEAR OLD MOTHER.
This store would not stand by their lifetime warranty on the screen protector for my mothers phone. They talked her into buying a screen protector for $26.20 last November, it did not even last a year and they refuse to replace it. And, now they've blocked anyone from posting reviews on google about them. SCUM BAGS!!
People DO NOT use this company for any wireless services! Trust me you will regret it in the long run. They are a total rip off and their business practices entrap you.
In April of 2013 I signed up for a Verizon Jetpack wireless card. I signed up for a 2 year plan. The device was about $50 and the service was supposed to be about $35 per month.
After April every month I saw my bills creeping higher and higher so I called into Verizon and asked what was going on. First of all there were all these hidden charges in the contract and then secondly anytime I was going over the usage amounts theirs rate were astronomical. On averaging I was being billed about $70 per month. I bit the bullet and said fine as I was under a contract (False advertising)
Months after I then saw my bills going to over $200. I then called into Verizon and said how I stop overages.
I wanted to put a cap on my account and If I went over that cap, the wireless card should not work. Verizon said to put a cap on the account I would need to sign up for the family plan for an extra $5 per month. I signed up for the plan and their representative walked me through setting it up.
In the months following I was shocked to see my bills were still high one bill was $275 and another was $811! I called into Verizon and said what was going on. After speaking to numerous people and getting the run around I was told that I may have not put the cap on properly. I complained and asked for the voice recordings as their representative walked me through the process. They never provided the call recordings. I told them I work in I.T and know for a 100% that I placed the cap on my account.
You will all see this happen with Verizon, it is their standard business model. If you complain you will have to explain your story to multiple people and they will keep you on hold all day. One day I started my complaint at 11 am in the morning and was still on the phone 4 hours later. They basically assume everyone will give up and not pursue their complaints. They are right nobody has time. Anyway now they have put my account into collections and my credit rating has gone from 820+ to less than 640.
At the end of the day don’t put up with their unethical business practices. Go with AT&T, T-Mobile or Sprint you will be much better off on the long run.
I will be contacting the F.C.C and pursuing legal action against them.
I went to Verizon, Rt. 70, Brick, NJ to upgrade to a new phone. It was in May 2014 and they were giving away tablets for $10. for each line. So I took 3 and made the guy swear that there were no other charges involved. He never gave me my receipt, so I printed it when I got home and when I read the fine print 12 days later, it said I would be charbed an additional $50 per tablet each month. I am in the process of looking for a job so I took them back, but they would not take them back unless I paid a restocking fee.
I went back with my husband and they still would not take them back and they said they told me there would be charges. They lied through their teeth and looking at me straight in the eyes. It cost me over $1,000 for me to take home these tablets and phone. They took them in the backroom, rippped out the sim card witout erasing the sim card. Then they sold the sim card again, and I lost 3 computersr, 1 laptop because somebody sold my information on the blackmarket that was left on the sim cards. A really nice lady told me the truth.
I went to verizon wireless store because my phone was getting so hot it would burn me. Store offered FREE replacement under warranty. After replacment i get bill from Verizon for $300!!! I called and they offered me a deal! Return the new phone they sent me and they wont charge me........How does that even make sence? Its a cell phone plan, cell phone company that just offered to take my phone but keep the bills for phone plan comeing!
I purchased a new iPhone on 9/15/14 online from Verizon Wireless and received a receipt and confirmation. My son received a report that the phone was delivered to his home at a specific time on 9/27/14. My credit card was charged on 9/26.
The product was not received my my son or any of his roommates. The shipping company reports that it was left without a signature required (per Verizon Wireless) and delivered on 9/27/14. I called Verizon Wireless to find out where the phone was since it was not received.
I never received any status updates from Verizon Wireless and have spent over 3 hours on the phone with at least 6 of their employees, 3 of which were reportedly surpervisors.
Today, the supervisor did not return my call as she promised. A later call I made got me a supervisor at Verizon Wireless that said they were wrong but still could not immediately get me my money back. I asked what he would do in this situation and asked f he thought it was fraud (used my moeny for their purposes without my consent) or theft (took my money) by Verizon Wireless. He suggested calling the credit card company (I did and got a quick hold on the disputed amount) or the Better Business Bureau. The credit card company added this site and the office of the PA Attorney General.
The process, lack of customer support, and keeping my money shows poor and illegal actions by Verizon Wireless.
Verizon Wireless customer service said they could save me money on my current monthly plan. Unlimited Talk, Text, and 4G shared data for $5 less than what I was currently paying. I was still on an older plan without shared data, but the monthly charge was as high as I was willing to go. When the customer service rep said I could get more for less cost each month, I swithched. When I got my first bill, I was shocked to find out this was a promo plan, and that my rate would increase by $30 plus tax after 12 months!!! There had been no mention of a "Promotion Rate", or 12 month adjustment. I have been a loyal customer of Verizon Wireless for over 3 years, but after this, I will be taking my buiness elsewhere. I HATE LIARS!!!! BEWARE - BEWARE - BEWARE!!
Where do I start. I got up at 230 am the day if preorder for the iPhone 6 plus. Ordered at exact time they came available. The next morning got my confirmation email. Noticed the shipping date stated oct 10. Called verizon they told me that is just a stock date I will get the phone sept 19. Not to worry I would get shipping details in a couple of days
I didnt receive tracking so I called back not once not twice but 7 different times and was told same thing. Well it's the 19 and no tracking number so I called at 6 am when they open. Was told oh your order is for oct 10. Not sure why someone td you different.
This was a gift for my disabled son who was so Excited he was counting the days. Now I have a child sitting and disappointed.
Way to go Verizon disabled children struggle enough to survive never mind your staff lying to keep a custoner. I could have cancelled and re ordered on a different carrier. But instead you led us to believe it would be here.
Very very disappointing. Next time I get the chance to change carriers. I will.
This will be lengthy. I will try to be as concise as possible to warn others if you are thinking about getting Verizon Roadside, just go with (((competitor's name redacted))).
This is a sequence of events which led to my utter disgust and this pounding headache I have today as a result of Verizon Roadside's gross incompetence/negligence!
5/21: I get a flat tire due to the horrendous roads in Charlotte, NC (that is another story for another day)
I contact VRA to get a tire change but warn the Rep that I have after market wheels and the key is at home and to please make sure the provider can help before setting up service. She assures the provider (Pop-A-Lock) can help after coming back on the line. They get there and casually look at my car and proceed to say if you don't have the key "there ain't much we can do." Beside myself, I ask well why did you even bother coming out? He replies, we didn't know nothing about "rims". I am growing impatient. A few other words are exchanged & they end with "well ma'am, we get paid regardless." By this time I'm pissed! I call VRA & let them know what happened, she apologized & cancels the claim. We set up a tow iin it's place. Problem solved.... or so I thought.
The Tow provider is 30-45 mins late. I'm at work and the Tire Company will be closing soon. I've grown thoroughly frustrated but after a couple of follow up calls they finally do arrive. We confirm the address and I'm ready to get my tire fixed and go home. I call the Tire Company to make sure it has arrived. The mechanic replies, "ma'am, there were no drop offs For you". to my astonishment, they dropped it off at the wrong location!!!!! Pissed is an understatement now. How does it serve me to have my car with a flat tire at the wrong place???????!!!!!
Thankfully, the Tire company was able to get my car, replace the tire and alas, one problem solved, one more to go... I need that last claim reimbursed. After speaking to VRA they said they would escalate my request, research it and I would hear a decision by mail in 7-10 bus days. I NEVER HEARD FROM VRA
Fast forward to 9/16: Another Flat Tire :(
Again I call VRA to get a tow. The automated feature tells me I'm out of claims so I know this won't be a smooth transaction. Once connected, the service Rep confirms. I explain why I should AT LEAST have one more claim & the Rep reviews my account, finds the cancelled tire change claim but doesn't know why it's still showing 4/4 claims used. I'm on a tirade now because I'm stuck on the side of a busy interstate during rush hour traffic, with a thunderstorm fast approaching. Supervisor apathetically replies he can't help without paying 89.99 for the tow. I ask will it be reimbursed, he says he can't make any guarantees. I hang up, near tears then I see flashing lights appear in my rear view and think my luck is turning around it's the Emergency DOT.
The guys change my tire, only to find they didn't screw the lug nuts on securely!!!!!! Luckily, I didn't crash my car BUT I did damage my wheel studs! Another unnecessary expense I did not have to incur if VRA would have simply towed my car!! On top that I had to miss a day from work to get this resolved!
After FINALLY getting the tire changed after about 4 hours at the Tire shop, I leave exhausted but happy to be done until my car starts shaking. Causality is still pending what the dealership says. So I drive it back to the mechanic that replaced my studs and he recommends I have it towed to my dealership because it's a higher-end car. I break down and go numb because the thought of dealing with VRA outside of a strongly worded complaint has literally drained he life out of me. I call and after repeating this story ad nauseum to 3-4 different people I finally get a tow set up. Enter A&R Towing.
1st the guy tries to get me to pay for a mileage overage I already paid with my credit card to VRA. I get BACK on the phone & they have no record of the payment. WHAT COMPANY DOES NOT HAVE A RECORD OF A CREDIT CARD PAYMENT IN ITS SYSTEM???? I THEN get another call while trying to resolve the overage issue asking if I would pay to use the "wenching" feature because I'm not covered for this. At this point I literally blew a gasket and every expletive you can think of comes out of my mouth! It is 4pm, the dealership is expecting my car at 430pm and my car is tied up to this pulley, not even on the truck, while this backwoods hick sits back and waits for money!! We go back and forth about why he's using this wench/pulley when all he needs to do is drive the car close to the bed and pull it on. He ends up LEAVING MY CAR at the mechanic, I'm still on with VRA and even she is shocked he left. Another tow with Performance Towingis arranged. It's now 4:45pm; ETA is 6:30 pm.
6:30 pm comes and I have the unfortunate task of calling VRA again. They don't know why the provider is late. She calls and learns he was called to tow another car on the other side of town?!! I question why wasn't I given a courtesy call, what if I was still sitting in my car in an empty parking lot as night approaches because as per VRA policy, you don't pick up abandoned cars. As usual I get the usual, scripted, insincere "uhhh I don't know but I apologize". I hang up and recall that a persons pay grade really does dictate their level of care.
8:15pm my car is finally on its way to the dealership and I am typing this after I wrote a complaint to Verizon and before I seek the advise of a lawyer!!!
I have been with Alorica (Verizon is their client) for 3 months and I can tell you that we are not trained properly to begin with we are laughing, joking, and acting as we are working on the computer b/c our trainer said that VZW may watch the cameras at times, and we are doing VZ learns or learning a bit b/c Verizon is in the building how tragic? Then we are put in nesting where the computers are old, runs slow and the chairs are filthy and where we are yelled at if we raise our hand for help, paid $9 an hr (all because verizon wants to save money) where the supervisors will rather have us figure out issues we weren't trained on and have your customers wait on hold, where we are never coached to know how were doing but instead have meetings to talkabout what the next person did the night before. Where we are pushed on the production floor if we are ready or not then we are on production where we are told to tell the customer they will get a credit but we won't give them one (I feel so bad for customers) because we have to keep our percentage of credits down where they tell us to suspend lines when customer really want a disconnect.
So they can keep the percentage down. Where in a escalated situation the managers never want to take the phone calls and tell us to act like they're in a meeting ( I never seen or heard things like this to happen in such a great company like yours) I'm wrapping this up short and sweet but another thing is we are rushed by employees with walkie talkies who constantly wants us to put your customers on hold to tell us to hurry up with the call?! Wait pause I thought customer satisfaction is the whole goal?! You can't rush satisfaction and make the customer feel rushed but if you don't your numbers are bad and you are written up or if you rush the customer may drop you on a survey which has to do with erp and you could also get written up for that its damned if you do or damned if you don't. I worked for US Cellular call center and never was it this bad I have a petition of employees working for this Verizon contract at Alorica who are willing to blog as well! Oan get this most of the supervisors don't want to help the customers because they say their name t paid enough smh really but i guess VZW is getting what they pay for and it sucks the consumer has to suffer be careful ppl!
With each collection company, (has been at least 6) I send them an explanation of their "so called debt"(explanation below). They drop it, then Verizon hires another. What can I do?
I was with Verizon for many years. Had Unlimited everything(granddaddy plan). The wouldn't upgrade me unless I changed my plan. I had an iPhone 4S that was having issues, she had me check the unit for water damage. I told her I had the Insurance and would pay the $50 deductible. She said it was covered under warranty because it was less than a year old and they sent me out a warranty phone. I sent the old one back immediately. About 3 weeks later I switched to Sprint, the had the upgraded phone I wanted and unlimited plan. About a month went by and Verizon contacted me about the "warrantied phone" claiming it had water damage. Now I no longer had the insurance and was no longer with them. I told the I won't pay and I NEVER WILL!
This company is representing Verizon Wireless CBE Group trying to get a debt off me that verizon wirelesss made a mistake on and think I should pay them 1,128.88
I had ordered a cell phone from a company and all sudden this company had the verizon wireless service added I didn't expect or order and now the first bill was fair but now they say I owe this amount and feel that is not right at all. I was new customer and they wont to start out that kind of bill. wrong.
Just got new Samsung Galsxy s5 phone through Verison.
I think Verison has ran up my usage time through my AOL account. It is the only app. that had the 8 megabyte usage fee. $240. was added to my first bill.. I've spent a few hours on the phone with reps. and at the Verison store. They are supposedly doing an investigation. Its a lopsided situation whereas they can't show you what the $240 bought. The only app. that used the time was the AOL acct. and I think Verison engineered it from their end to get revenue from a new unsuspecting customer. I got no notices of high usage.
Unfortunately I am not wanting to place this message on Verizon Wireless's site but I am needing to for the protection of other customers.
I have 2 totally separate Verizon Wireless accounts. For one of my accounts I have been a customer for over 18 years, in a 5 year average I have spent approximately $11,000 on service alone not including purchases. I have received a replacement certified like new phone which has been a nightmare. I have been dealing with family medical issues that lead me to sending back the defective phone back late. My Verizon account has got charged $499 for the phone not being sent back on time. The phone is a Droid 4 with keyboard in all reality that phone can be purchased almost as new for $200 but yet Verizon is charging me $499.
I have told Verizon since they will not be giving me the credit back on my Verizon Account than I need the phone mailed back to me. Verizon denied that request stating that they are unable to send the phone back and I still need to pay the $499. How is this in any way legal? How can a company charge for a phone that's in the companies possession? After 18 years being a customer doesn't at all do anything for me.
Fortunately there are many other carriers out there which is what im leaning towards. For the past 2 years and moving forward my experience with Verizon Wireless has substantially became worse. I am suggestion to all customers and potential customers to stay away from this company.
Verizon costs more than any other carrier including the worse customer service ever. The only one thing that they have that's good is the phone service as well. If you are rich and don't care about customer service go with Verizon. If you are like me that demands some respect and ethical background, lower monthly cost than proceed with ATT/T-Mobile even a prepaid service.
I know this message will not at all harm Verizon has they are a billion dollar company (They are a billion dollar company because people like me) that doesn't give a flying #%$^ about there customers. TRUST ME, DO NOT GET SERVICE. AT THIS TIME, I WILL BE DOING EVERYTHING IN MY POWER TO MAKE VERIZON WIRELESS PAY FOR ALL THERE MISTAKES SUCH AS
1. PERTAINING CHARGES FOR PHONE REPLACE: CALLED OVER 9 TIMES JUST FOR THIS ISSUE AND NONODY WAS ALE TO ANSWER WHY UNTIL THE 10TH TIME. I SWEAR TO EVERYONE, ON ONE OF THE CALLS I HAVE BEEN PLACED ON HOLD FROM 8:30pm UNTIL CLOSING WHICH WAS VERIZONS INTENT. BECAUSE OF THIS ONE ISSUE I HAVE SPENT OVER 24 HOURS ON THE PHONE.
2. SINCE I HAVE UNLIMITED DATA, VERIZON WIRELESS TREATS ME LIKE CRAP AND THEY ALWAYS TRY TO DO THINGS TO GET ME OFF OF THE UNLIMITED. FOR EXAMPLE, THE VERIZON REPRESENATIVE STATED THAT I CAN LOWER MY DATA TO COMPENSATE FOR THE $499 CHARGE FOR THE PHONE REPLACEMENT.
3. POOR CUSTOMER SERVICE.
4. ON SECOND ACCOUNT, VERIZON HAS OVER CHARGED ME FOR EQIIPMENT WHICH I WAS ACTUALLY NOTIFIED BY VERIZON THAT SOMEONE IN TELESALES HAS DONE SOME FRAUD ON MY ACCOUNR. AS OF TODAY THAT ISSUE STILL HAS NOT BEEN RESOLVED
5. AFTER SPEAKLING TO MANAGER'S THEY WOULD STATE THAT THEY WILL CALLME BACK. NOT ONE OF THEM HAS EVER CALLED ME BACK.
6. VERIZON REPS ARE NOT CONSISTANT: DO TO THE FRAUD ISSUE ON MY ACCOUNT VERIZON WIRELESS HAS REQUESTED THAT I SEND THEM MY BANK STATEMENTS AND OTHER ITEMS. THIS REQUEST WAS SENT TO ME VIA EMAIL. COME TO FIND OUT VERIZON WIRELESS IS NOT ABLE TO ASK FOR P[ERSONAL INFORMATION SUCH AS THAT.
THERE IS MANY MORE ISSUES THAN ABOVE, IF I EXPLAIN IN DETAIL EVERY ISSUE I HAD WITH THEM IT WOULD TAKE ME HOURS. ONE THING, PEOPLE USUALLY DONT COMPLAIN IF SERVICE IS GOOD BUT WHEN ITS BAD THEY DO. I IN THE OTHER HAND AM NOT LIKE THAT, IN THE PAST OVER 2 YEARS AGO I WOULD WRITE GOOD REVIEWS ABOUT VERIZON WIRELESS AS SERVICE WAS GREAT. NOW FOR THE PAST 2 TYEARS ITS BEEN TERRIBILE, I CAN SAY ONE OF THE WORSE COMPANIES EVER DELT WITH.
I AM GOING TO OBTAIN SERVICE TO MAKE VERIZON ACCOUNTABLE FOR EVERYRTHING I WENT THROUGH INCLUDING ALL MY TIME SPENT DEALING WITH THEM, TRUST ME. I WILL DO EVERYTHING IN MY POWER TO HAVE AS MANY CUSTOMERS AS I CAN CANCEL THERE SERVICE AS I WILL (WILL BE PORTING MY PHONE NUMBERS WITH ATT). IN MY EMPLOYMENT I KNOW OVER 30 PEOPLE WHICH MOST AND ALL RESPECT ME IN MANY WAYS, I WILL DO EVERYTHING TO HAVE THEM CHANGE CARRIERS. I HAVE A VERY LARGE FAMILY AND I CAN SAY THAT I WILL HAVE ALL FAMILY MEMBERS CHANGE CARRIERS AS WELL.
I AM OBTAINING A LAWYER FOR MANY REASONS TOWARDS VERIZON WIRELESS, I WILL MAKE THEM PAY LEGALLY.
BELOW IS AN EXAMPLE OF HOW VERIZON WIRELESS REPRESENATIVES MAKE REQUEST THATS NOT LEGAL TO DO SO.
---------- Forwarded message ----------
From: "Leblanc, Heather"
Date: Jun 23, 2014 7:27 PM
Subject: FW: Heather from Verizon
To: "REMOVED FOR SECURITY PURPOSES"
Cc:
Hi Daniel,
I’m following up in regards to our conversation on Saturday. You were going to forward me the charges from your bank, so I can research on our end. Please let me know the amount you were charged, so I follow resolve the discrepancy.
We have a Verizon Jet Pack for 4 months. For the last two months we have been having problems with our data usage being used without our knowledge. There are two people in our household. We have a total of 10gb. Our phones bearly use 1 gb each. On August 8, 2014 our bill reset so we had 0 gb used. We went out of town on August 8, 9 and 10.
We did not take the Jet Pack with us. We came back the evening of the 10th. By the 13th the Jet Pack had used close to 6gb. We were not even on the computer. I did place a call to Verizon Customer Service and the person I spoke told actually told me that he did have a Jet Pack and he got rid of it too because he did not like the way it worked. But then he kept telling me all the things I could be doing wrong. But everything he was saying did not apply to me.
So I called back two days later and spoke to another Customer Service Rep and she stated that she would put in a "ticket" to check my line and that she would call me back on August 19, 2014 by 1:00pm. I never received a call. So I called Verizon and I spent an hour on the phone. I called technical support and they said they could not help me because they did not put in the "ticket" so they transfered me back to Customer Support. The Customer Support person tells me that she has to transfer me back to technical support because they did not put in the "ticket". Before she transfered me back to tech support she stated that the person I spoke too three days before never placed the request to have a "ticket" opened on our issue. The next tech support person spoke to me like I was an idiot. He asked me if I turn off my computers.
And I answered "yes" I do turn off the computer. He then says to me now did you turn it off or did you just close the lid. Really?????? I know the difference between turning off the computer and shutting the lid. I finally asked to speak to a manager and his name was Damon and if he is the manager, then Verizon is in big trouble. He was rude and arrogant and he kept telling me the same thing. I finally asked him to stop talking. I asked him to please just put in a request to have our line checked. He refused and said he was not done talking to me about what I am doing wrong. I could not be doing anything wrong when I was not even there to use the Jet Pack. This is very frustrating. I want to return the Jet Pack because I think this is fraud on Verizon's end and they will not help me. They want to charge me $160.00 to end the contract.
I went to Best Buy to purchase a Galaxy 5 phone and requested Boast Service. After speaking the salesperon (can't remember her name)
Manager's name is Michael and Supervisor is Freedman.)
This Saleswomen recommended Verizon stating it would only cost me no more then $40.00 a month total for phone and services . I questioned this but she again stated that Best Buy's flyer was wrong, and that I needed my .S.S card. I thought that was strange but I know my credit was downhill since I became sick -------So I understood this or so I thought
I called up Verizon that night and they stated they do ask for your S.S card. So I went to the S.S office and got my card the next day..
Back to Verizon, I give the same saleswomen my card to be faxed. As she was talking to Verizon, I looked at the flyer which said" Phone payments and services fees apply " she again said it is hard to understand but it will be no more the $40.00 total. I went to the manager Manager Michael and Mr. Freedman , Michael said it would cost me $70.00 a month. I was so upset. This saleswomen also said she would give me a lower price on the case but didn't. I cancel and went back to Boast
Michael, The manager was very helpful. A few weeks go by and I go to another Best Buy Store in Hartsdale. Salesperson there said they never ask for a S.S. card. I became very upset. I called Verizon and again they said yes they do ask for the S.S card to protect themselves.
I was very upset and told them they protected themselves by puting me at risk with their policy - The Verizon consumer service said they would investigate Best Buy, I asked them what are you going to do about my S.S number out in public. the response was that I should get some type of service that watches my credit. I was not allowed to get a name, phone number or email address of anyone to contact.
It's Verizon fault for having such a policy ,Best Buy's fault for keeping a lier for a salesperson and me for being so stupid. Please advise. Thank you for your assistance and time.
I went to Best Buy to purchase a Galaxy 5 and requested Boast Service. After speaking the salesperon (can't remenberher name)
Manager's name is Freeman and Supervisor is Michael.)
This Saleswomen recommended Verizon stating it would only cost no more then $40.00 a month for a phone and services . I questioned this but she stated the flayer was wrong, but I needed my .S.S card. I thought that was strange but I know my credit was downhill since I became sick -------So I understood this or so I thought
I called up Verizon that night and they stated they do ask for your S.S card. So I went to the S.S office and got my card the next day..
Back to Verizon, I give the same saleswomen my card to be faxed. As she was talking to Verizon, I looked at the flayer which said" Phone and services" she again said it is hard to understand but it will be no more the $40.00 total. I went to the manager and he said it would cost me 70.00 a month. I was so upset.She also said she would give me a lower price on the case but didnt. I cancela and went back to Boast
Michael, Supervisor was very helpful. A few weeks go by and I go to another Best Buy Store- Salesperson there said they never ask for a S.S. card. I became very upset. I called Verizon again and they said yes they do ask for the S.S card to protect them.
I was very upset and said they protected themselves by puting me at risk with their policy put me at risk - The consumer service said they would investigate Best Buy i asked them what are you going to do about the S,S ? -they said I should get a service that watches my credit. I was not allowed to get a name, phone number or email address of anyone to contact.
It's Verizon fault for having such a policy ,Best Buy's fault for keeping a lier for a salesperson and me for being so stupid. Please advise. Thank you for your assistance and time.
A Single line of $35 for a senior and it turns out $117 from a bill. What is that??? I used to have 4 lines with this FXXXing and got ripped off $220 and change each month. Time to speak up for CLASS ACTIONS.
Verizon wireless mobile hot spot data charges are a scam!!! They have stated our company has used $4000 worth of data in a 2 month span on a $50/month plan for 2 gigs of data. The Verizon wireless local store stated 2 gigs would be plenty to surf the internet, use email, and these types of things. I demand action be taken against Verizon.
I have called them multiple times to dispute these charges and they say they cannot give me a printout of what sites were visited or what was downloaded. They state they can only show me the times and amount of data was used. This is a farce and I have already paid them over $500 but they still keep hounding my company for the remaining $3440.76 that they state we owe.
I have reported them the FTC and am awaiting a repsonse from them on this matter. Please don't get a Verizon Wireless mobile hot spot because they will charge you 100 times more than your monthly bill and its your word against theirs!!! We all need to take action against Verizon for saying we owe these charges without giving us substantiated proof that we use this data.
When I receive a notice from Verizon that I am going over my minutes, I go to their website and I change from 450 minutes to 700 minutes and then I change back to 450 minutes when my new billing cycle starts so I don't have a big bill. Well, I did this 7/2014 and I received a big bill anyway! I called and the guy I spoke to said I was PUT on 900 minutes by Verizon! I told him I selected 700 and he said he didn't see 700 minutes and HE WAS PUZZLED! I went on line while talking to him and the 700 minutes option was gone! He said he couldn't see my bill yet and gave me a credit on my bill but it was not nearly enough.
I called again and Jessica IGNORED me when I told her my bill was too high and that Verizon put me on 900 minutes so I asked for a supervisor. I was on hold for so long that I had to hang up. When I called back a few hours later, I spoke to another woman and she told me that I am not on a family plan so I can't pick 700 minutes, I already know this and she said that I wasn't on 700 minutes since some time in 2011 when I was on a family plan. I told her over and over gain that I HAVE BEEN ON 700 MINUTES SINCE 2011 AND RECENTLY AND THE LAST TIME I WAS ON THEIR WEBSITE TO CHANGE MY PLAN IN 7/2014, I PICKED THE 700 MINUTES. She just kept lying to me. Time to get rid of my Verizon service. Maybe because I didn't renew my contract they did this to me. This is a law suit!
Verizon Wireless Reviews
I am currently an unlimited data user and some 20+ year customer of Verizon Wireless. All my lines (2 smart phones 2 basic phones) were available for upgrade. I visited my local Verizon brick and mortor store to look at a device I had interest in and to see if I had any options available to me to upgrade my line (w/unlimited and primary) and pass my phone to another family member. The representative that assisted me said he could absolutley meet my goal of upgrading my device, retaining my unlimited data plan and passing my current phone on. Since all of my lines had upgrades available he said he could use any line I wanted so I opted to use one of my childrens' basic phones. I questioned him that he was sure that was OK to do and I was assured that once everything was done the data plan would come back off the basic account and it would return to as it was with no data and a basic phone as I wanted. Great, go for it. I left the store a happy customer.
Then I noticed a week later the data wasn't coming off that line so I called my rep. He assured me that it would 'drop' off and that "I assure you there is no data on that line". OK
Second week and data still showing with prorated charges. I called my rep again and again I was assured that that was normal and that data would come off. "There is no data on the line". OK.
Third week data still not dropped. Called my rep again. Now I'm told you're right that data isn't coming off, let me check on that. I'm then informed that a new VZW policy dissallows using a basic phone for an upgrade and that you have to agree to and accept a data plan and that we were not aware of this new policy. Well guess what, I didn't agree to anything. So he started a case on my behalf, informed me that I should be getting a call back from the escalation team in 3 - 5 days.
3 days go by and no call. Rep says I should call myself and follow up on the ticket. So I call. I'm told that it would be 7 - 10 business days for anyone to respond and why was I calling and not the rep and we're not sure how a rep could not know of this new policy. Like I was making this all up or something. Well the paperwork I have would disagree.
So 10 days go by and still no respnse from escalation team. Called my rep. You should call again. So I do. Now I'm told that there is nothing that could be done I accepted the data plan, no I didn't. After some back and forth agent puts me on hold and then the call drops and no call back. Great. Not once through any of this have a I been anything but patient and decent with anyone I've spoke with.
So I call back again, get a new person who questions me like this was all self inflicted and what was I expecting. Verizon had to get their money for selling me a subsidized phone. Really? I am paying $30 a month for a plan plus three other lines and I've been a customer for some 20 years. U was asked "so you knew you couldn't do this but yoi wnet to a store and did it anyways"? Uh no. Read the notes. Not what I said. Then I'm told I can have a 2 gb share everything plan. No not acceptable. When I asked why escalation had not called back I was told "probably cause they can't help you". Wow. Really. Just let the customer hang? Not even a call to let me know that and make me waste more of my time?
So at this point no one will help me. My options are to return the device. but its past 30 days so that's not really an option I'm told by my local rep, accept the $30 plan or go to a share everything plan. All completely unacceptable. I went to a store to talk with someone to uderstand what my options were. I was assured that they could meet my needs. I was prepared to buy the device outright and I'm so wishing I did that now. Verizon is essentially holding me contractually obligated to somethign I DID NOT AGREE TO OR WAS NOTIFIED OF OR WANTED. How that can be considered good business practice or even legal is beyond me and I think I will seek legal concil since this is the most heinous treatment of a customer I have experienced to date and the fact they think it is perfectly OK to hang a customer out there like this is sad and statement to their blatent disregard for the customers that their comapny is builf of off. Nice way tio reward loyalty Verizon. I can assure you I'm not going quietly.
I am a loyal and long standing customer with Verizon Wireless. I am on a family plan with my parents, and we always pay on time. For the last year 1/2 I have been having non-stop issues with the phone/service. I have called Verizons customer service every time, and had it documented. I was convinced at first it was a phone issue. I had the Samsung S4 mini at the time. I was talked into upgrading to the new S5 for a 50$ deal due to my service issues that were going in for quite a while. Little did I know that I was to get duped into signing another 2 year contract and paying the full two year price. Now that was a year ago. Today is 7/172015. I'm convinced it's a network issue. I called verizon again today. As usuall the service rep " HANDELED" me like a professional wall street sales man or something. That's the customer service I always get. They'll do everything possible not to credit you or get you a new device. So if that's what you need give up. It's been over a year. I hope something good can come out of this.
Last year, in early September my computer, television, and phone all went down on a Saturday (8/16) afternoon. I called Verizon and asked for assistance, only to be told that no one would be able to service my account until Tuesday! I needed to prepare work plans and documents. I called Verizon again and was told by a foreign worker (outsourced) that her computer was showing that my account may have been "compromised." I told the Verizon employee to cancel my account immediately! In order to protect my identity -- and to be prepared for work -- I called Cablevision. Cablevision technicians came to my home and installed their equipment (removing Verizon equipment).
My bill from Cablevision clearly shows that my initial bill to them includes installation and service fees. Verizon cannot bill an individual for services not provided. In addition, the corporation (as a person) decided to keep my account active, identified on bills in my possession that state a phone number that was not mine. This is fraud. From September through now I have had a Cablevision telephone number and have paid my Cablevision bills on time. Verizon provides NO application on the website that allows
(1) a customer to cancel, (2) a customer to contact them via e-mail so that a record of communication exists to which the customer has access, (3) an e-mail that is sent to the customer confirming cancellation of the account. Customers are forced to rely upon foreign employees who do not have a good command of English and we are forced to deal with departments within Verizon that are not informed about the communication of other departments with customers. It seems like Verizon tries to strong-arm its clients who leave them to pay fraudulent fees by tactics of intimidation and reporting customers to collection agencies, even when the customer has requested to dispute the charges. Kindly deal with this corporation that seems to be acting more like a Ponzi Scheme Operator than a service provider.
Last year, in early September my computer, television, and phone all went down on a Saturday (8/16) afternoon. I called Verizon and asked for assistance, only to be told that no one would be able to service my account until Tuesday! I needed to prepare work plans and documents. I called Verizon again and was told by a foreign worker (outsourced) that her computer was showing that my account may have been "compromised." I told the Verizon employee to cancel my account immediately! In order to protect my identity -- and to be prepared for work -- I called Cablevision. Cablevision technicians came to my home and installed their equipment (removing Verizon equipment). My bill from Cablevision clearly shows that my initial bill to them includes installation and service fees. Verizon cannot bill an individual for services not provided. In addition, the corporation (as a person) decided to keep my account active, identified on bills in my possession that state a phone number that was not mine.
This is fraud. From September through now I have had a Cablevision telephone number and have paid my Cablevision bills on time. Verizon provides NO application on the website that allows (1) a customer to cancel, (2) a customer to contact them via e-mail so that a record of communication exists to which the customer has access, (3) an e-mail that is sent to the customer confirming cancellation of the account. Customers are forced to rely upon foreign employees who do not have a good command of English and we are forced to deal with departments within Verizon that are not informed about the communication of other departments with customers. It seems like Verizon tries to strong-arm its clients who leave them to pay fraudulent fees by tactics of intimidation and reporting customers to collection agencies, even when the customer has requested to dispute the charges. Kindly deal with this corporation that seems to be acting more like a Ponzi Scheme Operator than a service provider.
Last year, in early September my computer, television, and phone all went down on a Saturday (8/16) afternoon. I called Verizon and asked for assistance, only to be told that no one would be able to service my account until Tuesday! I needed to prepare work plans and documents. I called Verizon again and was told by a foreign worker (outsourced) that her computer was showing that my account may have been "compromised." I told the Verizon employee to cancel my account immediately! In order to protect my identity -- and to be prepared for work -- I called Cablevision. Cablevision technicians came to my home and installed their equipment (removing Verizon equipment).
My bill from Cablevision clearly shows that my initial bill to them includes installation and service fees. Verizon cannot bill an individual for services not provided. In addition, the corporation (as a person) decided to keep my account active, identified on bills in my possession that state a phone number that was not mine. This is fraud. From September through now I have had a Cablevision telephone number and have paid my Cablevision bills on time. Verizon provides NO application on the website that allows
(1) a customer to cancel, (2) a customer to contact them via e-mail so that a record of communication exists to which the customer has access, (3) an e-mail that is sent to the customer confirming cancellation of the account. Customers are forced to rely upon foreign employees who do not have a good command of English and we are forced to deal with departments within Verizon that are not informed about the communication of other departments with customers. It seems like Verizon tries to strong-arm its clients who leave them to pay fraudulent fees by tactics of intimidation and reporting customers to collection agencies, even when the customer has requested to dispute the charges. Kindly deal with this corporation that seems to be acting more like a Ponzi Scheme Operator than a service provider.
Last year, in early September my computer, television, and phone all went down on a Saturday (8/16) afternoon. I called Verizon and asked for assistance, only to be told that no one would be able to service my account until Tuesday! I needed to prepare work plans and documents. I called Verizon again and was told by a foreign worker (outsourced) that her computer was showing that my account may have been "compromised." I told the Verizon employee to cancel my account immediately!
In order to protect my identity -- and to be prepared for work -- I called Cablevision. Cablevision technicians came to my home and installed their equipment (removing Verizon equipment). My bill from Cablevision clearly shows that my initial bill to them includes installation and service fees. Verizon cannot bill an individual for services not provided. In addition, the corporation (as a person) decided to keep my account active, identified on bills in my possession that state a phone number that was not mine. This is fraud. From September through now I have had a Cablevision telephone number and have paid my Cablevision bills on time. Verizon provides NO application on the website that allows
(1) a customer to cancel, (2) a customer to contact them via e-mail so that a record of communication exists to which the customer has access, (3) an e-mail that is sent to the customer confirming cancellation of the account. Customers are forced to rely upon foreign employees who do not have a good command of English and we are forced to deal with departments within Verizon that are not informed about the communication of other departments with customers. It seems like Verizon tries to strong-arm its clients who leave them to pay fraudulent fees by tactics of intimidation and reporting customers to collection agencies, even when the customer has requested to dispute the charges. Kindly deal with this corporation that seems to be acting more like a Ponzi Scheme Operator than a service provider.
Last year, in early September my computer, television, and phone all went down on a Saturday (8/16) afternoon. I called Verizon and asked for assistance, only to be told that no one would be able to service my account until Tuesday! I needed to prepare work plans and documents. I called Verizon again and was told by a foreign worker (outsourced) that her computer was showing that my account may have been "compromised." I told the Verizon employee to cancel my account immediately!
In order to protect my identity -- and to be prepared for work -- I called Cablevision. Cablevision technicians came to my home and installed their equipment (removing Verizon equipment). My bill from Cablevision clearly shows that my initial bill to them includes installation and service fees. Verizon cannot bill an individual for services not provided. In addition, the corporation (as a person) decided to keep my account active, identified on bills in my possession that state a phone number that was not mine. This is fraud. From September through now I have had a Cablevision telephone number and have paid my Cablevision bills on time.
Verizon provides NO application on the website that allows (1) a customer to cancel, (2) a customer to contact them via e-mail so that a record of communication exists to which the customer has access, (3) an e-mail that is sent to the customer confirming cancellation of the account. Customers are forced to rely upon foreign employees who do not have a good command of English and we are forced to deal with departments within Verizon that are not informed about the communication of other departments with customers. It seems like Verizon tries to strong-arm its clients who leave them to pay fraudulent fees by tactics of intimidation and reporting customers to collection agencies, even when the customer has requested to dispute the charges. Kindly deal with this corporation that seems to be acting more like a Ponzi Scheme Operator than a service provider.
Last year, in early September my computer, television, and phone all went down on a Saturday (8/16) afternoon. I called Verizon and asked for assistance, only to be told that no one would be able to service my account until Tuesday! I needed to prepare work plans and documents. I called Verizon again and was told by a foreign worker (outsourced) that her computer was showing that my account may have been "compromised." I told the Verizon employee to cancel my account immediately! In order to protect my identity -- and to be prepared for work -- I called Cablevision. Cablevision technicians came to my home and installed their equipment (removing Verizon equipment).
My bill from Cablevision clearly shows that my initial bill to them includes installation and service fees. Verizon cannot bill an individual for services not provided. In addition, the corporation (as a person) decided to keep my account active, identified on bills in my possession that state a phone number that was not mine. This is fraud. From September through now I have had a Cablevision telephone number and have paid my Cablevision bills on time. Verizon provides NO application on the website that allows (1) a customer to cancel, (2) a customer to contact them via e-mail so that a record of communication exists to which the customer has access, (3) an e-mail that is sent to the customer confirming cancellation of the account. Customers are forced to rely upon foreign employees who do not have a good command of English and we are forced to deal with departments within Verizon that are not informed about the communication of other departments with customers. It seems like Verizon tries to strong-arm its clients who leave them to pay fraudulent fees by tactics of intimidation and reporting customers to collection agencies, even when the customer has requested to dispute the charges. Kindly deal with this corporation that seems to be acting more like a Ponzi Scheme Operator than a service provider.
So I talked to a sales rep with Verizon, which was direct with the company. He did not disclose the entire truth about the plan I opted for.
I had them deliver the phones and when I finally got the truth about the plan, I choose to return them within the time frame allotted to return a new device.
I verified they were received by Verizon and called multiple times to make sure everything was ok.
They assured me it was, well I am just told whatever to get me off the phone.
I keep receiving bills and keep calling back. I am always told that they see what is going on and they will have to call me back to follow up.
Never get a call back and keep getting bills.
Now they have sent me to collection! What a rip off company, I cannot believe their customer service has dipped to such low levels.
I would never recommend them to anyone, I once again I am on the phone with them.
Sure it will be another 4 hour conversation with zero resolution.
This is my first post on this forum as most company’s usually understand frustrated customers and handles them in a professional manner.
Not Verizon, they DON’T CARE!
If any Verizon rep is reading this, please respond and I will be happy to work with you to resolve this issue
It seems as though everywhere you look you’ll see someone on a cell phone. Smartphone’s have become as American as Apple pie. And while monopolies are supposedly illegal, a closer look reveals disturbingly similar pricing between all major cell phone providers. This said, cell providers know this and have no qualms with screwing the consumer. Today, I will share my most recent experience in my ongoing saga with Verizon Wireless.
On the 10th of May, I called Verizon Wireless to inquire about a billing date change. They informed me that I could only do that once the balance was paid in full (the 10th was my normal due date and I was prepared to pay). Also, keep in mind I have been with Verizon Wireless for what has to be 8 or 9 years and always pay my bill in full.
The rep informed me that I couldn’t make the request until the bill was late so I needed to call back the 17th of May. So I did. I spoke with a rep another rep on the 17th and they informed me that if I called back on the 25th (Memorial Day) and paid the balance in full it would be changed from the 7th to the 25th.
I called back and made the payment in full on the 26th (seeing as how they were closed on Memorial Day), and from what the rep told me, everything would be fine and my next bill would be the same and due on the 25th of each month - making the next payment due on June 25th.
I came onto Verizon online on June 2nd and noticed that my bill is more than $150 more than it should be. After calling again and being on hold for twenty minutes, I had the “opportunity” to argue with a rep for 45 minutes. The conversation was a complete waste and only served to waste my time. This rep said it was a balance that was carried over from a previous month. I told them that was impossible seeing as how Verizon’s own polices state you can’t make any changes to a policy if the bill is not at a zero balance. He then said it was a balance carried over from March. So I went to my banking account and went through the last 6 months with him showing him that Verizon had in fact taken payments in full every month.
Every time I did this he would start playing a game of circular logic and the end result was that he couldn’t tell me where the bill was coming from. And as a matter of fact, according to his accounting of my plans charges, I’ve been over charged for the last two plus years. As I write this, I’ve been either on hold or talking to this rep for over an hour.
I finally got a Floor supervisor on the phone, let’s call him Mike. Mike essentially told me that all the balance past due nonsense the other rep had been spewing was gibberish and it was the fact that I changed the billing due date (which fundamentally means they’re charging me twice for one month).
I asked every rep I spoke with about this prior to making the change and they all either lied or don’t know what their talking about. Either way, Verizon is unwilling to make this right and accept responsibility for their representative’s poor training.
Mikes advice was that I call back in July and work out a financial payment arrangement. This doesn’t seem quite right seeing as how it was Verizon’s reps screw-up’s that caused the problem in the first place. Now, Verizon wants me to pay a total of $575.00 for one month’s worth of service (normal bill would be 200.35 for a family plan with 3 people on it).
I’ve since filed a BBB complaint and asked to be contacted through the BBB so I can get something in writing. This didn’t stop a scumbag from their corporate office from contacting me by phone. After I ignored his calls I left my email address for him to contact me through email. This is what I told him:
“I believe I expressed my concern adequately in my BBB complaint. Keep in mind, this “bait and switch” has been an ongoing problem with Verizon for the better part of 6 years. Your reps tell me one thing, I agree, and get financially hosed in the end. And to be quite frank, I don’t believe what anyone from Verizon tells me which is not on paper.”
The end result was that this rep essentially told me to go to hell and call their Financial Services department to set up a payment arrangement for their overcharges. His closing remarks to me were:
“While not satisfied with the information, Mr. ****** is aware of our position on the matter. Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused.”
A big fat go to hell. Since then I have called three times and been hung up on twice after being on hold for 30 minutes on three separate occasions.
This being said, beware of doing business with Verizon Wireless. They have become so large that they’ve completely forgotten who pays the bills – the consumers. I believe it is also important to note that their reputed excellent 4g LTE coverage for my area has been intermittent for the better part of 6 months. I’ve called at least 30 times and they could literally care less. Verizon has no desire to placate their customers or offer anything to offset their services shortcomings.
My sister and I have had a family plan with Verizon for years now and not without complaint....I've felt that the amounts we are charged monthly have always been over the top.
At the end of this year I decided to call and research my options with renewing my contract since I was a few months past that option. When I spoke to a rep he sold me on a few things over the phone with monthy discounts and a waiver of my upgrade fee of $40...so he over the phone coerced me into upgrading my plan first so that he could apply everything else. He also did this by assuring me that my average data usage was under 10 gb And my sister only ever used two...we were sold the 10 gb plan with a promotional 2 gb free...
He did so and then told me that I couldn't get the phone I chose for the price he had told me because that was only the online price and I couldn't have it mailed overnight.....I was livid because at that point I was talked from my unlimited plan without the discounts he had offered me.
The same day I went into the store and explained my situation. The phone wasn't free there but by providing the online code I was able to get it free whew h*o......the sales rep then proceeded to sale me a tablet at no extra charge for a year as an extra line and 10 a year the following year....I said no at least 3 times before I said yes. The first month of my bill I somehow went extremely over my data and in order not to pay an outrageous fee I had to upgrade to 15gb.
I did so hoping to take it right back to ten the next month and noticed when I tried that the price was the same amount I was paying for 15. I feel that we were ripped off of data the first two months just so we would up our data there therefore raising our monthly fees making all discounts given sort of null and void...
Because my bill has been steeper than normal it was disconnected last month with a charge of a $20 reconnection fee (which unknowing went fRom $15) for all three lines on my account...2 phones and the stupid tablet I barley use. Really 60 bucks on top of the 27 dollars in taxes they charged for this tablet I was supposed to be getting free for a year. I'm ready to switch already and allow my early teterm fee to be my lesson for signing up for another two yeArs of robbery and it seems slavery to paying my Bill on l time to avoid a 60 dollar fee plus charge for struggling....
We have been a Verizon customer for years. Last August when we upgraded our plan we switched to the Jetpack Wi-Fi hotspot for wireless internet. At that time we never had gone over on data, even taking on-line courses at a local college. Now it seems to get worse by the month. I have paid careful attention and I am 7 GB over this month. There is no way I have used 10 GB of data doing less on the computer than when I was using 2 GB. It seems everyone that has this service with Verizon is complaining and Verizon will not acknowledge any mistake in billing. This means they are stealing from the very hands that feed them. We simply can't afford what they are doing and they should be made to reimburse everyone they have ripped off. When this contract is up in August they will not have us to steal from. When I am done here I am going to every place that will listen. Maybe 60 Minutes or Datline will listen.
I have been a loyal verizon wireless customer since 2013. I opened four cell phone lines with this company and they have not given any incentives. The service has been poor. We have not been able to make calls nor receive calls many times. My two year contract ended with Verizon Wireless in February 2015 and at this time they over billed my account. I have been in communication with them and they have not adjusted my bill. Verizon wireless has sent my account to the CBE group and I have also contacted them to dispute it. Verizon wireless has lied to the CBE group claiming that they have been trying to contact me, this is not true, I have been calling and sending them letters by certified mail. Please assist me with this problem because Verizon wireless is trying to cause difficulties.
Following is my April 14, 2015 email message to a Verizon Supervisor, Ramona. That is followed by my chat on the same date with Vanessa at Verizon.
Dear Ramona:
We spoke at length on February 20, 2015 about the above referenced account. The events leading up to our conversation were:
1. The above referenced account features were:
a. 700 minutes of talk
b. Unlimited text
c. Unlimited data
2. In December 2014, I added two additional lines to the account
a. XXX-XXX-XXXX: transferred from another Verizon Wireless account
b. XXX-XXX-XXXX: new number
3. I was told at the time of setup the additional numbers that all three numbers will share the talk, text and data. This was confirmed on several subsequent conversations with Verizon Wireless.
The details of our call on February 20, 2015 were:
1. You informed me that Verizon Wireless representatives misinformed me – all numbers cannot share unlimited data
2. You converted the account to (all numbers sharing):
a. Unlimited talk
b. Unlimited text
c. 10GB of data
3. I requested to be given 15GB of data at the same price of 10GB of data since Verizon misrepresented the available services
4. You PROMISED to check into this request and get back to me.
We are now 2 months removed from our conversation and I have not yet received a call or email message from you. So far, Verizon Wireless’ service poor at best:
1. Misrepresentation of available services (by three separate CSR on three separate days), which lead to the purchase of two I-phones, the transfer of a number from an existing Verizon Wireless account and the establishment of another number/account.
2. On January 19, 2015, a CSR apparently could not assist me after I provided her with the details. So, she hung up on me.
3. On January 23, 2015, I provided another CSR with the details. She promised to call me back. She never did.
4. On February 4, 2015, Regina listened to the details. She had to research and call me back.
5. On February 5, 2015, Regina called me for more information. She informed me that the unlimited data is not available. She will try to put me with 15GB data, and unlimited talk & text for $180/mo. I told her I was informed I can share the unlimited data. We left the call with Regina working through the best plan and will call me back.
6. On February 6, 2015, Regina call with the following proposal
a. Unlimited Talk & Text
b. 15GB of shared data
c. Total bill at $200/mo
d. A $240 annual credit, which I will have to request each year.
I did not like having to request a credit each year. I anticipated issues (like I am now experiencing) each and every year. Regina informed me she had to refer the issue to her supervisor, Eduardo, who is (according to Regina) very responsive and very good at working through exceptions. Regina told me Eduardo will call me same day, February 6, 2015, or on the following Monday, February 9, 2015.
7. On February 20, 2015, two weeks after Eduardo was to call me (he never did), I call a Verizon Wireless CSR. I went through the entire story, which keeps getting longer. She apparently could not help me because she hung up on me.
8. On February 20, 2015, I called Verizon Wireless back again after the CSR hung up on me. I was connected with Carissa. I again went through the entire story. Carissa now informs me that the 15GB data plan is discontinued. So, not only did Verizon Wireless misrepresent the unlimited data plan, the also have delayed resolution to my issue so long that the 15GB plan no longer exists.
9. On February 20, 2015, Carissa transfers me to her supervisor, you, Ramona. We discuss the issues of the prior two months for about two hours. In the end, you…
a. Setup the new plan
i. Unlimited talk
ii. Unlimited text
iii. 10GB data
b. Put in a pricing request #XXXXX
c. Promised to check into an exception for 15GB of data
d. You promised to get back in touch with me….STILL WAITING
10. Today is April 14, 2015, nearly four months after giving Verizon Wireless more business, transferring a number and setting up a new number – something that should be somewhat simple. Over the four months, I’ve been…
a. Lied to (misrepresented) multiple times
b. Hung up on multiple times
c. Left hanging (waiting on call back) multiple times
…and stupid me, I continue to be a loyal customer – I continue to pay my billed, I have 5 numbers with Verizon Wireless, and I’ve been a customer since 1997.
So, where do I go from here? What a sorry situation. A total collapse of accountability and customer service. At this point, Verizon Wireless should be giving me 20GB of shared data and begging for me to retain the service.
So unbelievably disappointing and frustrating!
I will appreciate you contacting me as soon as possible.
Sincerely,
XXX
Next is a follow up email on April 14, 2015, to Ramona at Verizon Wireless:
Ramona:
I am chatting with a Verizon Wireless CSR. She informs me you called my father’s number (XXX-XXX-XXXX) on March 3, 2015, and left a voicemail message. I provided you with my contact information – XXX-XXX-XXXX. Why did you call his number? He knows nothing about the issue and probably does not even know how to check his voicemail for messages.
Verizon sure does have a tough time getting things right.
The chat representative stated my request for additional data was denied. So, Verizon does not care about the misrepresentation and my (and family) long standing loyalty? Does Verizon hope that I forget about the issue if enough time passes? At this point, I am resigned to the fact that Verizon has won. There is nothing that can be done – because of the imminent overage charges, I was FORCED to change plans. Verizon knew this and is now laughing at the chump (me) who allowed this to happen. I am only hoping for a consolation – a recognition from Verizon that they were able to get me off of an unlimited data plan AND were able to charge me more for less – HAHAHA!!! So, I am back to my original request of 20GB for the price of 10GB (what I am currently paying). Verizon still wins - by far. Verizon no longer has to honor the unlimited data plan that was represented, I am paying more and Verizon retains a long-term customer (good for the stats). Verizon can still claim a victory over the minions; BUT, look like a wonderful company who wants to make all things right by giving a customer extra data for a “little” problem – Verizon’s customer service is so great!!
I know this message is dripping with sarcasm; but, that is the only thing retaining my patience at this point.
I stayed with Verizon because they gave me the best area coverage then my friends with other users. But after 10 years of financial abuse and lousy customer service, I finally left for another carrier. I waited for my final bill with it's early termination fee's (ETF) so I could forward it to my new carrier so they could pay it.
The letter came with the excisting bill of $251.05, but the total amount due was 519.57. Nothing was noted ETF and having experience with verizon, this mystery charge is nothing new so I called to inquire. The first customer service person couldn't read my bill because my account was closed out, but the 5th person they transfer me to did.
She introduced herself as my "friendly customer service representative" but it didn't go that way. I requested the ETF to be noted on my bill so it could explain the mysterious $268.52 addition. She said that would be an extra charge. She then informed me my bill was actually $555.45. How could this be? I just got the bill.
Two phones ETF; one at $170.00 the second at $220.00. Over the phone I round it off to $300.00 plus the $250.00 bill made sense to me now. I asked her why this was so messed up and her answer was that I "signed an agreement with verizon for 2 phones for 2 year plan...". I confirmed to her that I understood the need to pay my ETF bill but she didn't answer my question, but she insisted she did.
When the phone call ended, I did the math. 251.05 + 170.+220=$641.05. Wait...What??
At this writing the final bill has not been settled. I have had T-Moble for one month now and notice that I have the same area coverage as I did with verizon.
I have been a Verizon Wireless customer for over 10 years and had a shared data plan with 1 GB limit which we rarely exceeded.
This past month I accepted the upgrade to 2 GB only because it costs the same as the previous 1 GB plan.
To my surprise, this month's bill shows that I used 8 GB this past month (with a related $90 charge) and also says something about Unbilled data from prior months for $15.00.
When I called Verizon I spoke to two people and they said that the data usage shows up on their end and it appears excessive on two specific dates. There is no further explanation. I know I can not have used so much date in 2 days.
Furthermore, although I have the system set up to send me both emails and texts when I get close or go over my limit, I received NO alerts.
This is very, very suspicious both because of the unexplainable usage and the lack of alerts. I requested a credit for the overage fee and they offered only a partial credit. This is NOT acceptable!
This is TERRIBLE customer service - especially with a long time customer and with an obvious inconsistency in the customer's usage.
I am reading online that is is happening to others want to know how we can get a full refund.
For now I have reported this to the FCC but we need to do more.
We had verizon for approximately 10 years and had very little trouble as well as always paid our bills on time. we moved to the US Virgin Islands where verizon is not active. we had to change our verizon model phones to att compatable ones and sign up with them, verizon will not budge on the $50 cancellation fees. In addition, they have some group out of Idaho calling us daily, yes daily.(we cancelled only 3 months ago) How can it be fair for verizon to levy a penalty for moving out of their service area? Has anyone ever contacted the FCC about this practice? we are now in the process of looking into filing a small claims case against them here.
Back in September of 2014, I decided to utilize the Edge program with Verizon wireless to upgrade my phone and take advantage of making payments over time. I also decided that I would use their device recycling program and take the $200 gift card in exchange for sending them my old Iphone 5. I got my new phone in October, and they sent me the packaging to return my old phone back to them. I packaged the phone in the provided envelope, and put it in the mail. Months passed, and I never received my $200 gift card. I called Verizon, asked them where is my gift card. Customer service said that I would need to call the device recycling program to obtain this information, and they gave me 2 different numbers to call. I called, and they said that I needed the ID# that was on the packing of the envelope that I mailed my device back to them in, or the submission ID that they had e-mailed to me (I never received this e-mail). I had neither of these pieces of information, which I told them, and they said that they could not be of assistance that I would have to wait to receive my card. I waited several more weeks, and still did not receive my card. I called customer service back again, asked if they could assist because it had been months and that I still didn't have my card. Again they called the device recycling program for me, and gave me a number to call. I called, and got a busy signal on one number, and at the other number it was an automated system. I entered my phone number so it could pull up my information - it said that my gift card had been emailed "more than 30 days ago", and if I wanted the card to be re-sent to press "1", so I did this. I get a text stating that my card will be re-sent in 3-5 days. After hearing that the card had been sent supposedly so long ago I went to my email and scoured the spam folder, trash, etc.... and nothing. It was not there.
5 days passed, I checked all folders, every day, and they did not send that gift card. I called verizon again. They had the gift card re-sent again. This time they said that it would take 5-10 days. 10 days passed, it was not sent. I called them again, and I was very frustrated, and I ended up spending over an hour on the phone with a service rep just trying to figure out why the card had not been received by me and why it is taking so long just to send a simple e-mail with a gift card. I spoke to a woman at the device recycling program who told me that every time I call, requesting that a new card be e-mailed, that I "go to the bottom of the queue" and that is why it takes so long. I said that I don't understand what is so difficult about e-mailing a simple gift card, and that I have waited 5 months for this, and I shouldn't have to wait any longer, and that Verizon has my property, which if I had simply kept instead of mailing back to them I could have sold on Ebay much quicker! So I ask to speak to a manager about this, and I wait about 15 more minutes until a manager picks up. The manager picks up, and I begin saying to him "I am just trying to get my $200 gift card which was owed to me..." and I am cut off, he says "hello? hello? Is anyone there? If you are not there I will terminate the call" and low and behold, in 5 seconds or so, he hangs up on me. I feel that this was not a coincidence.... I feel that it was purposeful and malicious. I think they did not want to deal with me because I was being "difficult" and I was frustrated.
This company has stolen my property - property that they have not reimbursed me for. They claim they sent my gift card but I have not received such a card, and I just want what is owed to me. I have been a paying customer for 14 years - that is over $18,000.00 I have spent of my hard earned money with this company. The salary for Mr. Lowell Adams, CEO of Verizon is approximately $59,000,000.00 a year - I think he can afford a $200.00 gift card. I am certain that he would drop $200.00 on a nice bottle of water. I want my money or I want my phone back!
I have been a Verizon customer for the last ten years. I've been eligible for a phone upgrade since Nov. 2013 but, since I liked my phone and there was nothing wrong with it, I opted to keep it as long as I could before switching phones. Went to the Verizon store today and was told that they could not honor my upgrade without terminating my existing plan. I have had an unlimited data plan since day one and they now want to terminate my plan and make me pay for a limited data plan. If not, I cannot upgrade to a new phone - even though my account clearly states I have been eligible since Nov 2013 and nowhere does it state it is conditioned with terminating my existing plan. I have checked my account and the only notification of any changes was for an eligible company affiliation discount through my current employer. I also called the main number and was told a manager would call me back....that was over two hours ago!! Unfortunate that they would choose to lose my business, as well as a second line I have with them, versus allowing me to obtain my eligible upgrade and lock into another two year contract. Sad that they do not value loyal customers
I am being billed for an account that I have cancled over a year ago on a Jetpack usb Line access. I am also being double billed every month for a cell phone account that I cannot cancle. fraudulent extentions prevent me from cancling without an early cancelation fee. The web site is set up to make it impossible to cancle an account. I no longer want to do business with this company.
I received a phone call from someone saying they were Verizon Wireless. This was a recorded message. The message claimed that I had a $17 credit to be applied to my next bill. I was instructed to go to www.bonus17.com and to log in to claim my bonus.
Three years ago (2011) I checked the online map for Verizon cell service in our area. Entered my address and it came up with full service. The service is 1 or 2 bars of 5. When I called to inquire about it, I was told we lived in "a known problem area." It has been 3 years and we still have very poor service. Nothing has been done about it. I pay for reliable service each month. I never get it in our home!
It really burns me to see tv ads with the great coverage maps for Verizon. Not so here and they know it.
Im not sure what other steps to take to get some sort of help. I must say, intially I enjoyed Verizons wireless service, but it took a horrible turn in early October. I went into local corporate store to upgrade to the new iPhone 6, I was not eligible at the time, but was explained a buy back program that had great incentives. Long story short, I didn't get the phone. However, while I was in the store the associate told me that he would go to his car and trade in an old iPhone he had so I could get the other phones. I did not do this and was shocked this had happened. The employee returned, apologized for the delay and restated that he would still give me extra data for the inconvenience as well as (2) tablets. I asked him what was the catch, he replied " No catch, if you don't want them, just bring them back" I asked if there were any fees to set up or to purchase, or any hassles returning the items. He stated " Nothing, there is no obligation, only the 25.00 cost of each tablet, but if you don't want them, just return them, get your 50.00 back and you will still be able to keep the extra data". I asked a third time and he reassured me there was no hidden fees, so I accepted the deal, letting him no that I would most likely be back in a few days to return he tablets, he said "no worries". After a few days of the tablets sitting on my counter unopened I decided to return the tablets. I went in to the store, the associate was off, but the store manager was working. he was extremely rude, and condescending. he would not let me return the tablets and explained there was a restock fee. I explained to him that I was told nothing of the sort. when asked for a receipt, I did not have the receipt, was not given the paper he asked for, nor did I sign for anything. After explaining what happened the manager explained that he knows his employees and that wouldn't happen, and told me there was nothing he could do. I asked that the manager and employee call me so we could render the situation, and he agreed. I then called in the next three days leaving messages for the manager to call me and he never bothered returning my call. I reached out to the Facebook social media team where I explained my situation and was finally helped after about 4 attempts. mind you I had been calling into Verizon Wireless this entire time as well trying to render the situation. The Facebook social media team leader told me that they made contact with the store and the manager would be calling me. The manager never bothered calling me, so I decided to visit the store, despite it being out of my way and an inconvenience. When I walked in, I asked for the manager, they said he was in a very important meeting since 8:00am and he probably wouldn’t be out until 5 or 6:00pm. The assistant manager asked if he could help. I explained my issue and the A.M. said he would have the manger call me as soon as possible. This never happened. I was in contact with the social media team again and explained what had happened, and she couldn’t understand why the manager refuses to simply return a phone call, or talk to me. She sent another message, asking to please call me. Again, nothing. I was continually logging complaints as well through the telephone, but nothing was being done. I was finally able to track down the district manager, who said she would look into the situation and call me back within 48 hours. She never bothered returning a phone call after outr initial conversation, or getting in contact with me. Instead, she had the assistant manager call me back, who proceeded to argue with me about my account and ask what I was thinking when I initially signed up if I felt strange about the associate. I told him, lets focus on the situation at hand. He was argumentative the rest of the conversation. I asked why the DM did not call me back after she said she would, he fumbled his words for a moment and asked if he would like my help, in a very nice rude manner. I told him that I want to close my account because no one cares to handle business, instead they would rather just bounce me around form place to place and let my account go, what do they care I’m allegedly locked in a contract. He mentioned that I should have paid attention to the contract, because if it was him, he reads everything thoroughly before he signs it. I told him to have the DM call me back, he said he would after he had a chance to talk to his employee. I never heard anything back. I continued to call and complain, ask for my account to be escalated to corporate, have my lines put on hold until this is worked out, tried to call fraud protection, and contact Verizon in every manner possible. Furthermore, I have logged fifty-seven complaints with Verizon, and not a single employee has reached out to help me, except the Facebook team, in which that too had no resolution. I cannot afford to have my credit ruined due to Verizon lacking in customer service or failing to help me as they should. I’m not sure what else to do, but I am reaching out to you for assistance. I really need your help.
While I was shopping, my son, who is 22 & somewhat mentally disabled but able to be out on his own for a little bit, went into the Verizon store near the store I was in. The sales person there talked him into a Droid phone with a two year contract. He never said anything to me about it & I never really paid any attention to the phone because it didn't look much different than the one he had. Then a few months later he gets a bill for over $1,000. No payments have been made, he has broken the contract & owes early disconnect fees or whatever they are called. I have been fighting these jokers for over a year now. I am my sons power of attorney. We do his bills together. We open his mail, gather his bills, he writes the checks. He got slickered by this sales person who was only thinking about his commision. Verizon is ok with this. I spoke to several people from the company. I guess you have to be a person without morals, feelings and a true a* to work for Verizon.
My experience with this company (January 2015) was completely misleading as they state that for a specific price you'll get specific services of unlimited calls for a set price only to be told fater the fact this isn't true and just to deal with it as they try to jack you off for every nickel and dime issue they can. Calls to customer service go nowhere as the line keeps looping in an attempt to make you give up rather than confront their behavior. Verizon is heir apparent to Clearwire when it comes to poor service, deceptive ads, endless unwarranted charges, and rude employees. Look elsewhere for your phone service if you want good help. No one should have to deal with what I did for two hours. When told I'd report their behavior they seemed indifferent to being called out, assuming I wouldn't follow through like most of their customers.
Good advice to anyone looking for competant wireless carriers is to look somewhere else. Sometimes bigger isn't better. This company needs to be subjected to a class-action lawsuit like Clearwire and brought to their knees. Perhaps that would remove the smug attitude form their faces exactly like what happened to Clearwire which is no longer in business thanks to this exact business model for how to do business. Wherever Alexander Bell is now he's clearly disappointed that a company that once bore his name is such a letdown for ethetical behavior. Rating from 1-10, with 10 being the best, this company gets a 0. By any means not a number any compan wants. But Verizon AKA "We Don't Care About Your Business or Complaints" deserves this rating 100%.
I purchased Verizon Wireless October 2013. It was fine initally, then little by little my data usuage was going up. Around July/August 2014 it really started going up and I started incurring overage. Then in October, when my contract expired, my usuage went up to about 8gb, by December 2014 it went up to almost 12. In one year went from 2 gb to 12gb! I do no gaming,etc., just surfing the net.
I called Verizon in October 2014 and told them something is wrong on their end because there was no way I was using so much data since I was doing the same all along. They said they would check into it and get back to me, and would give me 2gb free and $10 toward basic charges for the problems I was incurring. November 2014, same problem- went up even higher even with the 2 free gb. I called again- same spiel- they would get back to me, again never did. By now my bill is up to $155/mo for one little computer surfing the net. At the end of December I checked my usuage, it was 7.2, so I again upgraded to 8 and backdated to prevent overage, when I was done I checked to make sure it took and found my usuage went up to 9. At that point I suspended my service and unplugged my device. Today January 4, 2015 I called again, was put on hold numerous times for a long period, spent at least two hours on the phone. They told me it was facebook using my data. They also told me that when they gave me the 2 free gb that I agreed to a contract renewal, which I absolutely had not done and I just about flipped. I told them to discontiue my service and they said I would have to pay an early termination fee or pay back the 2 gb & $10/mo. I will not pay it- they said they were giving me that for my trouble! Everyone who works for verizon is an out and out liar. The company has no morality. They will see me in court.
I recently placed an order for service with verizon and as part of their package they informed me of promotions through their company. One of promotions was an "free"(laughable)LG Tablet. At the end of the phone call to confirm service they quickly stated something to the effect that you need to activate this and pay for service. I said "wait, back up a minute". I thought you said this was free. The sales person couldnt confirm, so I asked to speak with management.
Management was put on the line to confirm or deny if this was in fact a free tablet or I would have to pay for charges. Zack stated that it was absolutely free.
"Please let me confirm this with you Zack, I get a coupon in the mail for a free tablet and I walk in the store and they give me one and I can walk out without paying a service charge or any fee's"
"Yes"
"Can you repeat that for me, I will not have to pay anything and I can walk out with a tablet"
"Yes, you can walk out with a tablety and not pay anything."
"Great so what your telling me is I can walk into the store and get a tablet and not pay any fees and walk out with the tablet"
Yes you can sir"
"Because I know this call is being recorded so what you are telling me is that it is free without any charges and I can walk out with it in my hands without paying anything"
"Yes it is"
"Ok I accept the terms and I will take the whole deal"
End of conversation
I recieve the coupon in the mail a week later and it states " I NEED TO PAY AN ACTIVATION FEE AND MINIMUM 10 DOLLARS A MONTH FOR TWO YEAR"
SO THE GUY LYES TO MY FACE AND I ESSENTIAL PAY FULL PRICE FOR THE TABLET
$35 activation charge + 10.99 X 24 =$300$
I am paying full price if I want this thing.
So I go to the verizon wireless store which is not affiliated with Verizon and they tell me what I already suspected after a 45 minute. By the way, the store is a nightmare and I dont suggest anyone go in. I personnally saw five people walk out after they told them how long the wait was. RIDICULUS.
I then called verizon and they gave me the run around for over an over and transfered me to 6 different people before I finally got to the Lowell MA office where the head of the escalation department Alice told me sorry there was nothing she could do and she could not help me because they are not the same company. She told me that she would put in a complaint but wouldnt tell me what would happen.
"Sir what do you want to have happen to the person for lying to you, fire him?" as she stated in a condicending tone
I said "YES, at the company I work for, if Im lying to customers and i am untruthful and dishonest I would not be employeed."
I guess that not the case with Verizon.
VERIZON IS ALLOWED TO LIE TO CUSTOMERS AND GET AWAY WITH IT.
Verizon representatives must be hard pressed to make sales over the holidays. On Sunday Dec 14 I called verizon to ask questions about their Edge program (not because I was so interested but because our son, who was on our account wanted to upgrade to it, and we had been insisting that we were not going to do another upgrade with VZN because their rates are too damn high!!) The alternative would be for him to do an assumption of liability and get his own line and do whatever he wanted to do.
Well, I had another guest coming...yes you guessed it, the verizon wireless representative. She answered all my questions and when I told her "listen, honestly we are thinking of switching to another carrier, she did the "hold on and let me speak with my manager to see if there's anything we can do for you..." bit! I CANT BELIEVE I FELL FOR THAT CRAP!! She did return with a nice offer: If we stayed they would give me 50% off the line charge (she talked up the benefit of the "More everything plan over the Verizon edge) for each of the four lines we had. She'd claimed it wouldcarry over to my sons line when he switched.
I asked for time to think about it and she promised to call back evening of the next day. Next morning I called them, but the representative could not be reached and the one on the line said she searched and could not find anything on the recording to suggest that such an offer was made to me. ARE THESE PEOPLE PAID TO LIE?? She reviewed the account, claimed she fixed the account based on what I told her my convo with the previous rep was, and proceeded with the upgrade, new plan, new phone, the works...
Fast forward to 14 days, new phones, new contract, and yeah, you guesed it: new bill. When I looked at the bill I noticed that they gave me the promised promotion on 1 line, a partial on the 2nd line, nothing on the 3rd, and Lord knows if anything on the 4th (my son took his line so I have no way of knowing what lies they told him).
They also billed me for overage on the data portion of the plan because THEY backdated it and treated it as if I had used a significant portion of the new plan. So in effect the lines that had unlimited data was lumped together with those that had limited or no data plan, and the FULL data usage applied against the prorated month of the new 10 GB plan. TOTAL RIPOFF!! Voila! overage charge of $30!!
So I called them today and and after staying on the phone for about 1 1/2 hours, they claim they apologize for what the representative told me, that she wasn't supposed to offer me that promotion, yaddi-yaddi-dah... in short there's nothing they can do.
Yes, and get this this representatative who had me on the line for nearly 2 hours, claiming he's did everything he could "leaving no stones unturned" (HE DIDN'T DO A DARN THING!!) tells me I can return the new equipment to a verizon store, they'll take it back, restore the acount as it was before the upgrade, and I would not be billed any early termination fees. I asked him if he thought I was STUPID?
I am still waiting for his manager to give me a return call, which, I expect from their track record is going to be never.
Long story short, verizon wireless cannot be trusted!! I spent several hours poring over blogs about their theiving mess and should have followed my mind instead of being "sold" their dishonesty. What a stinking excuse for good customer service!!
After I cancelled my service with Verizon, for a variety of reasons, I found that my online account had been closed and the automated phone number I used to pay my bill with, no longer would allow me to make a payment. I assumed I would get my last bill in the mail, but after the due date came I called Verizon to find out how I can pay. They claimed they sent a bill, but they would send me another and it would take 2-3 days to get to my house. At this point they also informed me that printing the bill cost $5 and printing a second time is going to cost another $5. When I asked why I should have to pay to get a bill, they just read a line from a script that made no sense to me. I did not argue because I just wanted to get the whole thing over with. A week and a half later I still did not have a bill. During that time I called customer service two more times and stopped at two Verizon stores. Custom service told me the only thing they could do was send another bill for 5 more dollars and the only thing the stores could do was to tell me to call customer service.
Finally about two weeks after my bill was due it came in the mail. It had instruction on how I could pay online or over the phone, but go figure neither of them worked because I don’t have an account with Verizon. So I wrote a check and mailed it back. Two days later I started getting calls from Verizon saying they want me call a phone number so they can speak with me about an overdue balance on my account. I was pretty upset they had the nerve to call me about an overdue bill that I had to practically beg them to send me, but after I called the number the number the Verizon rep knew just what to say to really put me over the edge. I explained to her that I had just received the bill 2 days earlier and immediately mailed it back with a check. I also told her that I wanted the calls to stop. Her only scripted response to that was” We are within our legal right to call your home and will continue to do so until the balance on your account is paid.” So now I am stuck getting these calls 3 times a day until the check clears. I have never been so insulted by a company in my life. After all the phone calls I made and the visits to their stores they treat me like I am the incompetent one. If they had the common sense to keep my account open, I could have paid them their money weeks ago online.
Verison wireless lies repeat lyrics to there customers about data plans and refuses to discuss any thing with any 9 new who states that the ate recording conversation. lies about plans to extract extra money from pockets of family's on a regular basis
I went to Verizon Wireless in Brick NJ to buy my son a new phone. The sales person said you dont have to pay it all at once, we can put it on the edge plan. What a mistake! They put his phone on my line and thus started the snowball effect. Since my phone was out of contract, they put it on my line AND added a 2 year contract to my line. Then I broke my phone and went into get another one. Well because my sons phone was listed under my line AND I now had a 2 year contract, it took me a month to replace my phone because they said I had to pay off his phone to get my phone.
Long story short, I am now expected to pay 1200 for a 400 phone, the account is so screwed up no one can decypher it. So I finally said enough and moved my service to another carrier. NOW the harassment starts. Today along verizon wireless called my home phone 17 times demanding almost 2000 for the phone back bill and eft. Untill they straighten the mess out and take 1000 off for the 400 phone they want me to pay 1200, and correct the errors on the bill, I will not pay them a dime. In fact I am seriously thinking about taking them to court for the harassment.
Calling me 17 times violates state and federal collection laws. These people are out of control and some one needs to bring them down a peg or 100.
I've been a customer for over 8 years with 9 family members with a service with Verizon.
I ordered the new Iphone 6+ in 128GB and waited until Oct 18th to receive it. When I opened the phone, it had a hair line crack. I called in and Verizon rep. said go into the apple store to get a replacement. I went to Apple they said it was ordered through Verizon so you have to order with them. Verizon gave me the wrong info.
Then I called Verizon again, the rep. placed the new phone order and the phone is on back order until 11/15/15. They tell me I have to return the phone and have no phone for 4 weeks until the new one comes. I asked I can't be without a phone for 4 weeks so they get a supervisor to approve to hold the phone until the new one arrives.
On 11/9/14, I call back to Verizon and after 1 hour and 45 minutes I find out the order was cancelled on their end because I was suppose to send the phone back when they told me to hold on to the phone until the new one arrives.
Then a supervisor finally finds all the notes, places a new phone order and asks me to hold and the line gets disconnected. The supervisor never calls me back.
Then I call back and speak to another rep. and they find the order again and they tell me that they will call me tomorrow after getting another supervisor to approve.
Then the next day, I call back and Verizon rep tell me that the order has been longer than their 14 day warranty and now I have to order an insurance claim to get a new phone.
The phone was on back order for 6 weeks, they told me to hold on to the phone. they give me the runaround for 6 weeks, and now they tell me a different story.
They finally another supervisor gets on the call, listens to my situation, asks to put me on hold again to read all the notes, and she also hands up the phone again.
Before it hung up, I told her last time it hung up and no one called me back and she even took down my home number and never received a call.
This is exactly the situation as you may think their is another side to the story.
I've never dealt with such horrible service.
I paid over $250 month for 3 phone lines and this is how they treat you.
The reception with Verizon is really good at my house but with this type of service and runaround, I going to switch all our family to another carrier that would appreciate our business and money.
I hope my headache and issue with Verizon helps other customers who are thinking to go with Verizon think again and find another carrier. I don't want anyone else going through this type of experience.
I have had Verizon since 2009 and have never used more than 1.5g of data in a month the whole time. I had the unlimted data plan until October when I got the Iphone 6. Now i have unlimted talk and text with 2g of data. The first month i went over my data allowance which i didn't think was right but maybe I did. I did have a new phone. Now in half a month I have used 8g of data, most of that in one day. A day when I was home using wifi. I spent around four hours with customer service and the whole time they kept trying to get me to switch my data plan. They found that I used 5g of data in the moring and 2g in the afternoon. I was home all morning and helped my girlfriend move that afternoon. I hardy used my phone. I was being very cautious about using my data. I don't know what they are doing but I know I have not changed the way I use my phone from the past five years. I know something is not right here and I want to find out.
I have a Verizon account & Samsung S4 phone that I have been having issues with for approximately 4 months now (intermittent data and wifi connections) And, during this time have been calling tech support somewhat frequently to resolve the issue... performing the tasks as requested... to no avail. On October 16th the tech I spoke with told me that 1. she would credit my account $30 just for all the issues I have been having and time spent with support. 2. that I was eligible for an phone upgrade (the Samsung S5) because I had already been sent a replacement Samsung S4 and that did not fix the issue and tech support and I had done all we could do to fix the phone with the stipulation that I follow through with her instructions of after hanging up from our call to restore my phone settings to default, uninstall the 3rd party apps, and uninstall and re-install the Facebook app. And 3. she would follow up with me 2 days later to make sure the problem was resolved or complete the upgrade request.
I never heard from her again... the problem "did" persist and I wound up having to call in again and speak with a new tech in New York that guaranteed me that he would make this happen but Rebbie (the previous tech) had broke protocol and I just had to complete this one last task of doing a factory reset of my phone before he could make this happen... "just do this one last thing and if the phone still has issues I guarantee I will have it there the next day" So, I followed through with the factory reset and the next morning was out to breakfast and again having the same issues on a fresh reset. I contacted the tech (William Bell) that said he would make all this happen and he started back peddling... since then, I have tried to escalate this to a district and/or regional manager without success. I have asked numerous times for that phone number and been given the run around instead. In addition, every supervisor I have talked to I have requested the recorded conversations from and have been denied this also... While they admit that the 1st tech made a mistake, they keep making excuses to not follow through with what was promised. So, I have heard "Rebbie, (the 1st tech) she works for a company that Verizon outsources to" acting like they are not responsible for her actions. Then, they tried to say that the warranty is handled by Samsung and tried to have me take up this issue with Samsung - yet, a Verizon representative made that promise. They have also tried to throw me into a new plan that I would pay for the new S5 on a monthly basis instead of all at once. Obviously, this has all been very aggravating and going on far too long.
I had broke my phone and I was not out of contract so I called Verizon Wireless and was told that it would be 169.00 doallrs to replace my phone and I thought that was way to much, So I ask if I could move my upgrade date to get a new phone.
The Rep for VZ offered me a 100.00 credit to help off set the cost of the replacement phone I ask if I could use the 100.00 towards a new phone she did not have a problem with that. So that is what I did, Now I find out that VZ took the credit back because they moved my contract upgrade date. Talk about bate and switch.
I am so upset with VZ that I am considering closing my accounts, It just sucks that I have 10 lines. I will close them one at a time.
I had been with Verizon for over 7 years while living in New England. I move to Texas and transferred my account. I was getting charged for 2 cellphone for almost 3 years. I then placed 2 more lines on my account. Well never really pages to much mind of the bills I was receiving just played them. Will as my financial income went down I started to monitor everything I was paying for all my bills. As aresult I started to notice that my cellphone bills where always different even though no one was going over the usage or add anything different. So I looked closer at my bill and for that even thought I was evening charged the right way for the phones evening used I was being charge for service fees at different amounts. Well under the Contract it states that they will not charge different amounts.Well I was being charge for different amounts for each cellphone. (1 was being charged from Arlington service area) 1 was being charged for FortWoth service area (1 was in Cleburne service area) 1 was being charged in Joshua service are. Well each service area charges different taxes at a different rate ,plus service fee for each town.
I called Verizon and reported this issue . . and they offered me a one time discount on my bill Saying that's all they could do. which I refused. Because it need to be fixed on my account making all phone setup in one area. Well after being on the phone for almost 2 hours between the hold times having someone look over the accounts I got tired of waiting and hung up. FUSTRATED NOW EVEN MORE......
Well after a few different attempts trying to get a manager or supervisor on the phone to try and fix the issues. I decided I wanted to just cancle my services because I was still seeing different charges continuing and it was costing me over $300.00 a month for the 4 basic lines activated through them. I was told that they would cancel my account for me for all 4 line with service.
I finally got in touch with a supervisor and he stated the same thing that they could give me a one time discount, I refused telling him that I wanted to cancle my 4 cellphone lines and just to charge me for any usage on my last bill. They stated that they would cancel all the lines.
Well When I received my bill I had seen a bill for over $800.00.....I called again and spoke with someone I told them that I just found out they canceled 3 of the cellphone numbers but left one still active and charged me an early termantion fee for each of the 3 lines that they cancelled. I told the person I spoke with that all line needed to be cancelled and that I should not have had any early termination fee for ant of the lines I was canceling do to the contract stating if I was being over charged for items I could cancel with out a charge/fee. Well that was suppose to be fixed....
Well the next month I received a bill and now it was over $1100.00 well back to calling them again. Called them again to tell them the line was still active and the amount charged for termination fees where still being charged. Was told again account would be fixed. Did not get another bill from them,so thinking the account was settled I did not give anymore though about it.
I went to pulled my credit report the other day and found out that they placed it in collections now for $1177.00
This is not right.. Need this straightened out.
BEWARE!! AVOID!!! THEY TOOK ADVANTAGE OF MY 75 YEAR OLD MOTHER.
This store would not stand by their lifetime warranty on the screen protector for my mothers phone. They talked her into buying a screen protector for $26.20 last November, it did not even last a year and they refuse to replace it. And, now they've blocked anyone from posting reviews on google about them. SCUM BAGS!!
People DO NOT use this company for any wireless services! Trust me you will regret it in the long run. They are a total rip off and their business practices entrap you.
In April of 2013 I signed up for a Verizon Jetpack wireless card. I signed up for a 2 year plan. The device was about $50 and the service was supposed to be about $35 per month.
After April every month I saw my bills creeping higher and higher so I called into Verizon and asked what was going on. First of all there were all these hidden charges in the contract and then secondly anytime I was going over the usage amounts theirs rate were astronomical. On averaging I was being billed about $70 per month. I bit the bullet and said fine as I was under a contract (False advertising)
Months after I then saw my bills going to over $200. I then called into Verizon and said how I stop overages.
I wanted to put a cap on my account and If I went over that cap, the wireless card should not work. Verizon said to put a cap on the account I would need to sign up for the family plan for an extra $5 per month. I signed up for the plan and their representative walked me through setting it up.
In the months following I was shocked to see my bills were still high one bill was $275 and another was $811! I called into Verizon and said what was going on. After speaking to numerous people and getting the run around I was told that I may have not put the cap on properly. I complained and asked for the voice recordings as their representative walked me through the process. They never provided the call recordings. I told them I work in I.T and know for a 100% that I placed the cap on my account.
You will all see this happen with Verizon, it is their standard business model. If you complain you will have to explain your story to multiple people and they will keep you on hold all day. One day I started my complaint at 11 am in the morning and was still on the phone 4 hours later. They basically assume everyone will give up and not pursue their complaints. They are right nobody has time. Anyway now they have put my account into collections and my credit rating has gone from 820+ to less than 640.
At the end of the day don’t put up with their unethical business practices. Go with AT&T, T-Mobile or Sprint you will be much better off on the long run.
I will be contacting the F.C.C and pursuing legal action against them.
I went to Verizon, Rt. 70, Brick, NJ to upgrade to a new phone. It was in May 2014 and they were giving away tablets for $10. for each line. So I took 3 and made the guy swear that there were no other charges involved. He never gave me my receipt, so I printed it when I got home and when I read the fine print 12 days later, it said I would be charbed an additional $50 per tablet each month. I am in the process of looking for a job so I took them back, but they would not take them back unless I paid a restocking fee.
I went back with my husband and they still would not take them back and they said they told me there would be charges. They lied through their teeth and looking at me straight in the eyes. It cost me over $1,000 for me to take home these tablets and phone. They took them in the backroom, rippped out the sim card witout erasing the sim card. Then they sold the sim card again, and I lost 3 computersr, 1 laptop because somebody sold my information on the blackmarket that was left on the sim cards. A really nice lady told me the truth.
I went to verizon wireless store because my phone was getting so hot it would burn me. Store offered FREE replacement under warranty. After replacment i get bill from Verizon for $300!!! I called and they offered me a deal! Return the new phone they sent me and they wont charge me........How does that even make sence? Its a cell phone plan, cell phone company that just offered to take my phone but keep the bills for phone plan comeing!
I purchased a new iPhone on 9/15/14 online from Verizon Wireless and received a receipt and confirmation. My son received a report that the phone was delivered to his home at a specific time on 9/27/14. My credit card was charged on 9/26.
The product was not received my my son or any of his roommates. The shipping company reports that it was left without a signature required (per Verizon Wireless) and delivered on 9/27/14. I called Verizon Wireless to find out where the phone was since it was not received.
I never received any status updates from Verizon Wireless and have spent over 3 hours on the phone with at least 6 of their employees, 3 of which were reportedly surpervisors.
Today, the supervisor did not return my call as she promised. A later call I made got me a supervisor at Verizon Wireless that said they were wrong but still could not immediately get me my money back. I asked what he would do in this situation and asked f he thought it was fraud (used my moeny for their purposes without my consent) or theft (took my money) by Verizon Wireless. He suggested calling the credit card company (I did and got a quick hold on the disputed amount) or the Better Business Bureau. The credit card company added this site and the office of the PA Attorney General.
The process, lack of customer support, and keeping my money shows poor and illegal actions by Verizon Wireless.
Verizon Wireless customer service said they could save me money on my current monthly plan. Unlimited Talk, Text, and 4G shared data for $5 less than what I was currently paying. I was still on an older plan without shared data, but the monthly charge was as high as I was willing to go. When the customer service rep said I could get more for less cost each month, I swithched. When I got my first bill, I was shocked to find out this was a promo plan, and that my rate would increase by $30 plus tax after 12 months!!! There had been no mention of a "Promotion Rate", or 12 month adjustment. I have been a loyal customer of Verizon Wireless for over 3 years, but after this, I will be taking my buiness elsewhere. I HATE LIARS!!!! BEWARE - BEWARE - BEWARE!!
Where do I start. I got up at 230 am the day if preorder for the iPhone 6 plus. Ordered at exact time they came available. The next morning got my confirmation email. Noticed the shipping date stated oct 10. Called verizon they told me that is just a stock date I will get the phone sept 19. Not to worry I would get shipping details in a couple of days
I didnt receive tracking so I called back not once not twice but 7 different times and was told same thing. Well it's the 19 and no tracking number so I called at 6 am when they open. Was told oh your order is for oct 10. Not sure why someone td you different.
This was a gift for my disabled son who was so Excited he was counting the days. Now I have a child sitting and disappointed.
Way to go Verizon disabled children struggle enough to survive never mind your staff lying to keep a custoner. I could have cancelled and re ordered on a different carrier. But instead you led us to believe it would be here.
Very very disappointing. Next time I get the chance to change carriers. I will.
This will be lengthy. I will try to be as concise as possible to warn others if you are thinking about getting Verizon Roadside, just go with (((competitor's name redacted))).
This is a sequence of events which led to my utter disgust and this pounding headache I have today as a result of Verizon Roadside's gross incompetence/negligence!
5/21: I get a flat tire due to the horrendous roads in Charlotte, NC (that is another story for another day)
I contact VRA to get a tire change but warn the Rep that I have after market wheels and the key is at home and to please make sure the provider can help before setting up service. She assures the provider (Pop-A-Lock) can help after coming back on the line. They get there and casually look at my car and proceed to say if you don't have the key "there ain't much we can do." Beside myself, I ask well why did you even bother coming out? He replies, we didn't know nothing about "rims". I am growing impatient. A few other words are exchanged & they end with "well ma'am, we get paid regardless." By this time I'm pissed! I call VRA & let them know what happened, she apologized & cancels the claim. We set up a tow iin it's place. Problem solved.... or so I thought.
The Tow provider is 30-45 mins late. I'm at work and the Tire Company will be closing soon. I've grown thoroughly frustrated but after a couple of follow up calls they finally do arrive. We confirm the address and I'm ready to get my tire fixed and go home. I call the Tire Company to make sure it has arrived. The mechanic replies, "ma'am, there were no drop offs For you". to my astonishment, they dropped it off at the wrong location!!!!! Pissed is an understatement now. How does it serve me to have my car with a flat tire at the wrong place???????!!!!!
Thankfully, the Tire company was able to get my car, replace the tire and alas, one problem solved, one more to go... I need that last claim reimbursed. After speaking to VRA they said they would escalate my request, research it and I would hear a decision by mail in 7-10 bus days. I NEVER HEARD FROM VRA
Fast forward to 9/16: Another Flat Tire :(
Again I call VRA to get a tow. The automated feature tells me I'm out of claims so I know this won't be a smooth transaction. Once connected, the service Rep confirms. I explain why I should AT LEAST have one more claim & the Rep reviews my account, finds the cancelled tire change claim but doesn't know why it's still showing 4/4 claims used. I'm on a tirade now because I'm stuck on the side of a busy interstate during rush hour traffic, with a thunderstorm fast approaching. Supervisor apathetically replies he can't help without paying 89.99 for the tow. I ask will it be reimbursed, he says he can't make any guarantees. I hang up, near tears then I see flashing lights appear in my rear view and think my luck is turning around it's the Emergency DOT.
The guys change my tire, only to find they didn't screw the lug nuts on securely!!!!!! Luckily, I didn't crash my car BUT I did damage my wheel studs! Another unnecessary expense I did not have to incur if VRA would have simply towed my car!! On top that I had to miss a day from work to get this resolved!
After FINALLY getting the tire changed after about 4 hours at the Tire shop, I leave exhausted but happy to be done until my car starts shaking. Causality is still pending what the dealership says. So I drive it back to the mechanic that replaced my studs and he recommends I have it towed to my dealership because it's a higher-end car. I break down and go numb because the thought of dealing with VRA outside of a strongly worded complaint has literally drained he life out of me. I call and after repeating this story ad nauseum to 3-4 different people I finally get a tow set up. Enter A&R Towing.
1st the guy tries to get me to pay for a mileage overage I already paid with my credit card to VRA. I get BACK on the phone & they have no record of the payment. WHAT COMPANY DOES NOT HAVE A RECORD OF A CREDIT CARD PAYMENT IN ITS SYSTEM???? I THEN get another call while trying to resolve the overage issue asking if I would pay to use the "wenching" feature because I'm not covered for this. At this point I literally blew a gasket and every expletive you can think of comes out of my mouth! It is 4pm, the dealership is expecting my car at 430pm and my car is tied up to this pulley, not even on the truck, while this backwoods hick sits back and waits for money!! We go back and forth about why he's using this wench/pulley when all he needs to do is drive the car close to the bed and pull it on. He ends up LEAVING MY CAR at the mechanic, I'm still on with VRA and even she is shocked he left. Another tow with Performance Towingis arranged. It's now 4:45pm; ETA is 6:30 pm.
6:30 pm comes and I have the unfortunate task of calling VRA again. They don't know why the provider is late. She calls and learns he was called to tow another car on the other side of town?!! I question why wasn't I given a courtesy call, what if I was still sitting in my car in an empty parking lot as night approaches because as per VRA policy, you don't pick up abandoned cars. As usual I get the usual, scripted, insincere "uhhh I don't know but I apologize". I hang up and recall that a persons pay grade really does dictate their level of care.
8:15pm my car is finally on its way to the dealership and I am typing this after I wrote a complaint to Verizon and before I seek the advise of a lawyer!!!
I have been with Alorica (Verizon is their client) for 3 months and I can tell you that we are not trained properly to begin with we are laughing, joking, and acting as we are working on the computer b/c our trainer said that VZW may watch the cameras at times, and we are doing VZ learns or learning a bit b/c Verizon is in the building how tragic? Then we are put in nesting where the computers are old, runs slow and the chairs are filthy and where we are yelled at if we raise our hand for help, paid $9 an hr (all because verizon wants to save money) where the supervisors will rather have us figure out issues we weren't trained on and have your customers wait on hold, where we are never coached to know how were doing but instead have meetings to talkabout what the next person did the night before. Where we are pushed on the production floor if we are ready or not then we are on production where we are told to tell the customer they will get a credit but we won't give them one (I feel so bad for customers) because we have to keep our percentage of credits down where they tell us to suspend lines when customer really want a disconnect.
So they can keep the percentage down. Where in a escalated situation the managers never want to take the phone calls and tell us to act like they're in a meeting ( I never seen or heard things like this to happen in such a great company like yours) I'm wrapping this up short and sweet but another thing is we are rushed by employees with walkie talkies who constantly wants us to put your customers on hold to tell us to hurry up with the call?! Wait pause I thought customer satisfaction is the whole goal?! You can't rush satisfaction and make the customer feel rushed but if you don't your numbers are bad and you are written up or if you rush the customer may drop you on a survey which has to do with erp and you could also get written up for that its damned if you do or damned if you don't. I worked for US Cellular call center and never was it this bad I have a petition of employees working for this Verizon contract at Alorica who are willing to blog as well! Oan get this most of the supervisors don't want to help the customers because they say their name t paid enough smh really but i guess VZW is getting what they pay for and it sucks the consumer has to suffer be careful ppl!
With each collection company, (has been at least 6) I send them an explanation of their "so called debt"(explanation below). They drop it, then Verizon hires another. What can I do?
I was with Verizon for many years. Had Unlimited everything(granddaddy plan). The wouldn't upgrade me unless I changed my plan. I had an iPhone 4S that was having issues, she had me check the unit for water damage. I told her I had the Insurance and would pay the $50 deductible. She said it was covered under warranty because it was less than a year old and they sent me out a warranty phone. I sent the old one back immediately. About 3 weeks later I switched to Sprint, the had the upgraded phone I wanted and unlimited plan. About a month went by and Verizon contacted me about the "warrantied phone" claiming it had water damage. Now I no longer had the insurance and was no longer with them. I told the I won't pay and I NEVER WILL!
This company is representing Verizon Wireless CBE Group trying to get a debt off me that verizon wirelesss made a mistake on and think I should pay them 1,128.88
I had ordered a cell phone from a company and all sudden this company had the verizon wireless service added I didn't expect or order and now the first bill was fair but now they say I owe this amount and feel that is not right at all. I was new customer and they wont to start out that kind of bill. wrong.
Just got new Samsung Galsxy s5 phone through Verison.
I think Verison has ran up my usage time through my AOL account. It is the only app. that had the 8 megabyte usage fee. $240. was added to my first bill.. I've spent a few hours on the phone with reps. and at the Verison store. They are supposedly doing an investigation. Its a lopsided situation whereas they can't show you what the $240 bought. The only app. that used the time was the AOL acct. and I think Verison engineered it from their end to get revenue from a new unsuspecting customer. I got no notices of high usage.
Unfortunately I am not wanting to place this message on Verizon Wireless's site but I am needing to for the protection of other customers.
I have 2 totally separate Verizon Wireless accounts. For one of my accounts I have been a customer for over 18 years, in a 5 year average I have spent approximately $11,000 on service alone not including purchases. I have received a replacement certified like new phone which has been a nightmare. I have been dealing with family medical issues that lead me to sending back the defective phone back late. My Verizon account has got charged $499 for the phone not being sent back on time. The phone is a Droid 4 with keyboard in all reality that phone can be purchased almost as new for $200 but yet Verizon is charging me $499.
I have told Verizon since they will not be giving me the credit back on my Verizon Account than I need the phone mailed back to me. Verizon denied that request stating that they are unable to send the phone back and I still need to pay the $499. How is this in any way legal? How can a company charge for a phone that's in the companies possession? After 18 years being a customer doesn't at all do anything for me.
Fortunately there are many other carriers out there which is what im leaning towards. For the past 2 years and moving forward my experience with Verizon Wireless has substantially became worse. I am suggestion to all customers and potential customers to stay away from this company.
Verizon costs more than any other carrier including the worse customer service ever. The only one thing that they have that's good is the phone service as well. If you are rich and don't care about customer service go with Verizon. If you are like me that demands some respect and ethical background, lower monthly cost than proceed with ATT/T-Mobile even a prepaid service.
I know this message will not at all harm Verizon has they are a billion dollar company (They are a billion dollar company because people like me) that doesn't give a flying #%$^ about there customers. TRUST ME, DO NOT GET SERVICE. AT THIS TIME, I WILL BE DOING EVERYTHING IN MY POWER TO MAKE VERIZON WIRELESS PAY FOR ALL THERE MISTAKES SUCH AS
1. PERTAINING CHARGES FOR PHONE REPLACE: CALLED OVER 9 TIMES JUST FOR THIS ISSUE AND NONODY WAS ALE TO ANSWER WHY UNTIL THE 10TH TIME. I SWEAR TO EVERYONE, ON ONE OF THE CALLS I HAVE BEEN PLACED ON HOLD FROM 8:30pm UNTIL CLOSING WHICH WAS VERIZONS INTENT. BECAUSE OF THIS ONE ISSUE I HAVE SPENT OVER 24 HOURS ON THE PHONE.
2. SINCE I HAVE UNLIMITED DATA, VERIZON WIRELESS TREATS ME LIKE CRAP AND THEY ALWAYS TRY TO DO THINGS TO GET ME OFF OF THE UNLIMITED. FOR EXAMPLE, THE VERIZON REPRESENATIVE STATED THAT I CAN LOWER MY DATA TO COMPENSATE FOR THE $499 CHARGE FOR THE PHONE REPLACEMENT.
3. POOR CUSTOMER SERVICE.
4. ON SECOND ACCOUNT, VERIZON HAS OVER CHARGED ME FOR EQIIPMENT WHICH I WAS ACTUALLY NOTIFIED BY VERIZON THAT SOMEONE IN TELESALES HAS DONE SOME FRAUD ON MY ACCOUNR. AS OF TODAY THAT ISSUE STILL HAS NOT BEEN RESOLVED
5. AFTER SPEAKLING TO MANAGER'S THEY WOULD STATE THAT THEY WILL CALLME BACK. NOT ONE OF THEM HAS EVER CALLED ME BACK.
6. VERIZON REPS ARE NOT CONSISTANT: DO TO THE FRAUD ISSUE ON MY ACCOUNT VERIZON WIRELESS HAS REQUESTED THAT I SEND THEM MY BANK STATEMENTS AND OTHER ITEMS. THIS REQUEST WAS SENT TO ME VIA EMAIL. COME TO FIND OUT VERIZON WIRELESS IS NOT ABLE TO ASK FOR P[ERSONAL INFORMATION SUCH AS THAT.
THERE IS MANY MORE ISSUES THAN ABOVE, IF I EXPLAIN IN DETAIL EVERY ISSUE I HAD WITH THEM IT WOULD TAKE ME HOURS. ONE THING, PEOPLE USUALLY DONT COMPLAIN IF SERVICE IS GOOD BUT WHEN ITS BAD THEY DO. I IN THE OTHER HAND AM NOT LIKE THAT, IN THE PAST OVER 2 YEARS AGO I WOULD WRITE GOOD REVIEWS ABOUT VERIZON WIRELESS AS SERVICE WAS GREAT. NOW FOR THE PAST 2 TYEARS ITS BEEN TERRIBILE, I CAN SAY ONE OF THE WORSE COMPANIES EVER DELT WITH.
I AM GOING TO OBTAIN SERVICE TO MAKE VERIZON ACCOUNTABLE FOR EVERYRTHING I WENT THROUGH INCLUDING ALL MY TIME SPENT DEALING WITH THEM, TRUST ME. I WILL DO EVERYTHING IN MY POWER TO HAVE AS MANY CUSTOMERS AS I CAN CANCEL THERE SERVICE AS I WILL (WILL BE PORTING MY PHONE NUMBERS WITH ATT). IN MY EMPLOYMENT I KNOW OVER 30 PEOPLE WHICH MOST AND ALL RESPECT ME IN MANY WAYS, I WILL DO EVERYTHING TO HAVE THEM CHANGE CARRIERS. I HAVE A VERY LARGE FAMILY AND I CAN SAY THAT I WILL HAVE ALL FAMILY MEMBERS CHANGE CARRIERS AS WELL.
I AM OBTAINING A LAWYER FOR MANY REASONS TOWARDS VERIZON WIRELESS, I WILL MAKE THEM PAY LEGALLY.
BELOW IS AN EXAMPLE OF HOW VERIZON WIRELESS REPRESENATIVES MAKE REQUEST THATS NOT LEGAL TO DO SO.
---------- Forwarded message ----------
From: "Leblanc, Heather"
Date: Jun 23, 2014 7:27 PM
Subject: FW: Heather from Verizon
To: "REMOVED FOR SECURITY PURPOSES"
Cc:
Hi Daniel,
I’m following up in regards to our conversation on Saturday. You were going to forward me the charges from your bank, so I can research on our end. Please let me know the amount you were charged, so I follow resolve the discrepancy.
Thanks,
Heather
We have a Verizon Jet Pack for 4 months. For the last two months we have been having problems with our data usage being used without our knowledge. There are two people in our household. We have a total of 10gb. Our phones bearly use 1 gb each. On August 8, 2014 our bill reset so we had 0 gb used. We went out of town on August 8, 9 and 10.
We did not take the Jet Pack with us. We came back the evening of the 10th. By the 13th the Jet Pack had used close to 6gb. We were not even on the computer. I did place a call to Verizon Customer Service and the person I spoke told actually told me that he did have a Jet Pack and he got rid of it too because he did not like the way it worked. But then he kept telling me all the things I could be doing wrong. But everything he was saying did not apply to me.
So I called back two days later and spoke to another Customer Service Rep and she stated that she would put in a "ticket" to check my line and that she would call me back on August 19, 2014 by 1:00pm. I never received a call. So I called Verizon and I spent an hour on the phone. I called technical support and they said they could not help me because they did not put in the "ticket" so they transfered me back to Customer Support. The Customer Support person tells me that she has to transfer me back to technical support because they did not put in the "ticket". Before she transfered me back to tech support she stated that the person I spoke too three days before never placed the request to have a "ticket" opened on our issue. The next tech support person spoke to me like I was an idiot. He asked me if I turn off my computers.
And I answered "yes" I do turn off the computer. He then says to me now did you turn it off or did you just close the lid. Really?????? I know the difference between turning off the computer and shutting the lid. I finally asked to speak to a manager and his name was Damon and if he is the manager, then Verizon is in big trouble. He was rude and arrogant and he kept telling me the same thing. I finally asked him to stop talking. I asked him to please just put in a request to have our line checked. He refused and said he was not done talking to me about what I am doing wrong. I could not be doing anything wrong when I was not even there to use the Jet Pack. This is very frustrating. I want to return the Jet Pack because I think this is fraud on Verizon's end and they will not help me. They want to charge me $160.00 to end the contract.
I went to Best Buy to purchase a Galaxy 5 phone and requested Boast Service. After speaking the salesperon (can't remember her name)
Manager's name is Michael and Supervisor is Freedman.)
This Saleswomen recommended Verizon stating it would only cost me no more then $40.00 a month total for phone and services . I questioned this but she again stated that Best Buy's flyer was wrong, and that I needed my .S.S card. I thought that was strange but I know my credit was downhill since I became sick -------So I understood this or so I thought
I called up Verizon that night and they stated they do ask for your S.S card. So I went to the S.S office and got my card the next day..
Back to Verizon, I give the same saleswomen my card to be faxed. As she was talking to Verizon, I looked at the flyer which said" Phone payments and services fees apply " she again said it is hard to understand but it will be no more the $40.00 total. I went to the manager Manager Michael and Mr. Freedman , Michael said it would cost me $70.00 a month. I was so upset. This saleswomen also said she would give me a lower price on the case but didn't. I cancel and went back to Boast
Michael, The manager was very helpful. A few weeks go by and I go to another Best Buy Store in Hartsdale. Salesperson there said they never ask for a S.S. card. I became very upset. I called Verizon and again they said yes they do ask for the S.S card to protect themselves.
I was very upset and told them they protected themselves by puting me at risk with their policy - The Verizon consumer service said they would investigate Best Buy, I asked them what are you going to do about my S.S number out in public. the response was that I should get some type of service that watches my credit. I was not allowed to get a name, phone number or email address of anyone to contact.
It's Verizon fault for having such a policy ,Best Buy's fault for keeping a lier for a salesperson and me for being so stupid. Please advise. Thank you for your assistance and time.
I went to Best Buy to purchase a Galaxy 5 and requested Boast Service. After speaking the salesperon (can't remenberher name)
Manager's name is Freeman and Supervisor is Michael.)
This Saleswomen recommended Verizon stating it would only cost no more then $40.00 a month for a phone and services . I questioned this but she stated the flayer was wrong, but I needed my .S.S card. I thought that was strange but I know my credit was downhill since I became sick -------So I understood this or so I thought
I called up Verizon that night and they stated they do ask for your S.S card. So I went to the S.S office and got my card the next day..
Back to Verizon, I give the same saleswomen my card to be faxed. As she was talking to Verizon, I looked at the flayer which said" Phone and services" she again said it is hard to understand but it will be no more the $40.00 total. I went to the manager and he said it would cost me 70.00 a month. I was so upset.She also said she would give me a lower price on the case but didnt. I cancela and went back to Boast
Michael, Supervisor was very helpful. A few weeks go by and I go to another Best Buy Store- Salesperson there said they never ask for a S.S. card. I became very upset. I called Verizon again and they said yes they do ask for the S.S card to protect them.
I was very upset and said they protected themselves by puting me at risk with their policy put me at risk - The consumer service said they would investigate Best Buy i asked them what are you going to do about the S,S ? -they said I should get a service that watches my credit. I was not allowed to get a name, phone number or email address of anyone to contact.
It's Verizon fault for having such a policy ,Best Buy's fault for keeping a lier for a salesperson and me for being so stupid. Please advise. Thank you for your assistance and time.
A Single line of $35 for a senior and it turns out $117 from a bill. What is that??? I used to have 4 lines with this FXXXing and got ripped off $220 and change each month. Time to speak up for CLASS ACTIONS.
Verizon wireless mobile hot spot data charges are a scam!!! They have stated our company has used $4000 worth of data in a 2 month span on a $50/month plan for 2 gigs of data. The Verizon wireless local store stated 2 gigs would be plenty to surf the internet, use email, and these types of things. I demand action be taken against Verizon.
I have called them multiple times to dispute these charges and they say they cannot give me a printout of what sites were visited or what was downloaded. They state they can only show me the times and amount of data was used. This is a farce and I have already paid them over $500 but they still keep hounding my company for the remaining $3440.76 that they state we owe.
I have reported them the FTC and am awaiting a repsonse from them on this matter. Please don't get a Verizon Wireless mobile hot spot because they will charge you 100 times more than your monthly bill and its your word against theirs!!! We all need to take action against Verizon for saying we owe these charges without giving us substantiated proof that we use this data.
When I receive a notice from Verizon that I am going over my minutes, I go to their website and I change from 450 minutes to 700 minutes and then I change back to 450 minutes when my new billing cycle starts so I don't have a big bill. Well, I did this 7/2014 and I received a big bill anyway! I called and the guy I spoke to said I was PUT on 900 minutes by Verizon! I told him I selected 700 and he said he didn't see 700 minutes and HE WAS PUZZLED! I went on line while talking to him and the 700 minutes option was gone! He said he couldn't see my bill yet and gave me a credit on my bill but it was not nearly enough.
I called again and Jessica IGNORED me when I told her my bill was too high and that Verizon put me on 900 minutes so I asked for a supervisor. I was on hold for so long that I had to hang up. When I called back a few hours later, I spoke to another woman and she told me that I am not on a family plan so I can't pick 700 minutes, I already know this and she said that I wasn't on 700 minutes since some time in 2011 when I was on a family plan. I told her over and over gain that I HAVE BEEN ON 700 MINUTES SINCE 2011 AND RECENTLY AND THE LAST TIME I WAS ON THEIR WEBSITE TO CHANGE MY PLAN IN 7/2014, I PICKED THE 700 MINUTES. She just kept lying to me. Time to get rid of my Verizon service. Maybe because I didn't renew my contract they did this to me. This is a law suit!