WARNING: DO NOT BUY FROM PUREGREEN INTERNATIONAL!!!!!!!!!! Do not buy online at myvaporclean.com
I purchased a $900 steam cleaner from Puregreen International online at myvaporclean.com The steamer was delivered. I opened up the box, read the instructions and attempted to start it up. IT DIDN'T WORK. I contacted the company and spoke with the service tech who instructed me to disassembly the handle and check for loose wires. The unit still did not work. I then took it to a local technician who informed us that it was an internal problem and that the unit needed to be returned. So I contacted Puregreen to discuss. They said to send it back for a full refund. In good faith, I took it to Fedex and paid for shipping only to find out the company was not willing to give me a full refund. They tried to place the blame on me instead of standing behind their faulty product. I did NOTHING to make this product inoperable. In fact, I had a conversation with Stephanie from the company who explained that it was a common issue for these units not to work. REALLY? LAME>>>> LAME COMPANY!! LAME PRODUCT!!! LAME EMPLOYEES!! DO NOT BUY FROM myvaporclean.com
To this date we are out $959 plus alot of wasted time running around and dealing with emails and phone calls. In addition to selling me a faulty product, Puregreen International also stopped answering the phone once they discovered I was not going to accept anything less than a full refund. This company claims to be a family company but when you ask to speak to a supervisor, they suddenly don't know who to transfer you to. I was told I would recieve a call back soon but i'm still waiting....What a nightmare and a time suck. And the worst part is, I don't have a steam cleaner.
WARNING: DO NOT BUY FROM PUREGREEN INTERNATIONAL!!!!!!!!!! Do not buy online at myvaporclean.com
Vapor Clean Reviews
WARNING: DO NOT BUY FROM PUREGREEN INTERNATIONAL!!!!!!!!!! Do not buy online at myvaporclean.com
I purchased a $900 steam cleaner from Puregreen International online at myvaporclean.com The steamer was delivered. I opened up the box, read the instructions and attempted to start it up. IT DIDN'T WORK. I contacted the company and spoke with the service tech who instructed me to disassembly the handle and check for loose wires. The unit still did not work. I then took it to a local technician who informed us that it was an internal problem and that the unit needed to be returned. So I contacted Puregreen to discuss. They said to send it back for a full refund. In good faith, I took it to Fedex and paid for shipping only to find out the company was not willing to give me a full refund. They tried to place the blame on me instead of standing behind their faulty product. I did NOTHING to make this product inoperable. In fact, I had a conversation with Stephanie from the company who explained that it was a common issue for these units not to work. REALLY? LAME>>>> LAME COMPANY!! LAME PRODUCT!!! LAME EMPLOYEES!! DO NOT BUY FROM myvaporclean.com
To this date we are out $959 plus alot of wasted time running around and dealing with emails and phone calls. In addition to selling me a faulty product, Puregreen International also stopped answering the phone once they discovered I was not going to accept anything less than a full refund. This company claims to be a family company but when you ask to speak to a supervisor, they suddenly don't know who to transfer you to. I was told I would recieve a call back soon but i'm still waiting....What a nightmare and a time suck. And the worst part is, I don't have a steam cleaner.
WARNING: DO NOT BUY FROM PUREGREEN INTERNATIONAL!!!!!!!!!! Do not buy online at myvaporclean.com