I went into a Dollar General, used one of the Vanilla refill cards and put $150 on my account. The money credited and, mysteriously, somewhere close to $100 (they haven't given me an exact figure) just "vanished" from my account.
1st day - I called, reported the incident, they admitted it was their mistake. I was told it would be corrected in 24/48 hours.
2nd day - I called to check on the progress, this rep (Orlando) seemed to know less about the situation.
3rd day - I called to verify the situation and spoke to Nicole, who claimed it was some system-wide "glitch" that was affecting MANY accounts and it wasn't just my issue.
4th day - I spoke to Naomi and she said that it was about some "double-reversal" and then i spoke to a super visor that told me "I cannot guarantee you will get your money back". ?I was told this was due to some "old" charge issue back in Jan-Feb of this year.
Remeber, this wasn't some transaction i made, then had reversed, and then had the issue....this happened way back in January or Feburary (according to them)
The point is, i never saw this "charge" show up in the positive on my accont so i didn't know about it to report it. I've been refilling my cards 3-6 times a month for bills and things so i use it a lot.
This is a prime example of being given "the run-around" and finally having someone, of real authority say, "Yes, it was our mistake and the system corrected its self. Sorry, but i don't know if you're getting your money back".
I Andre Vercher Had sent money to vanilla reload cards to get aloan of a 1000 dollars I did this about 2 times and I wasnt able to still revieve the loan all im asking is for my money back
Hello my name is Ericka Surles yesterday April 15 at 5:09 I brought a vanilla reliad network card after I scratch in called it in it said that my funds were already redeemed in how was that when I was still n the car when I did it i added 500$ on my card I make a honest living in I don't know why ppl wanna scam me but they scam the wrong one I'm not stopping until I get my refund bk this is crazy someone has to go through all of this non sense
Vanilla Reload Network Reviews
I went into a Dollar General, used one of the Vanilla refill cards and put $150 on my account. The money credited and, mysteriously, somewhere close to $100 (they haven't given me an exact figure) just "vanished" from my account.
1st day - I called, reported the incident, they admitted it was their mistake. I was told it would be corrected in 24/48 hours.
2nd day - I called to check on the progress, this rep (Orlando) seemed to know less about the situation.
3rd day - I called to verify the situation and spoke to Nicole, who claimed it was some system-wide "glitch" that was affecting MANY accounts and it wasn't just my issue.
4th day - I spoke to Naomi and she said that it was about some "double-reversal" and then i spoke to a super visor that told me "I cannot guarantee you will get your money back". ?I was told this was due to some "old" charge issue back in Jan-Feb of this year.
Remeber, this wasn't some transaction i made, then had reversed, and then had the issue....this happened way back in January or Feburary (according to them)
The point is, i never saw this "charge" show up in the positive on my accont so i didn't know about it to report it. I've been refilling my cards 3-6 times a month for bills and things so i use it a lot.
This is a prime example of being given "the run-around" and finally having someone, of real authority say, "Yes, it was our mistake and the system corrected its self. Sorry, but i don't know if you're getting your money back".
I Andre Vercher Had sent money to vanilla reload cards to get aloan of a 1000 dollars I did this about 2 times and I wasnt able to still revieve the loan all im asking is for my money back
Britanny from Baltimore maryland
I get two vanilla reload network for each $200.00 and each one hour later and they redeem it in two card and scam and they not answer me back
Hello my name is Ericka Surles yesterday April 15 at 5:09 I brought a vanilla reliad network card after I scratch in called it in it said that my funds were already redeemed in how was that when I was still n the car when I did it i added 500$ on my card I make a honest living in I don't know why ppl wanna scam me but they scam the wrong one I'm not stopping until I get my refund bk this is crazy someone has to go through all of this non sense