My wife purchased a 2011 Chevy Equinox from Van Chevrolet. She purchased an extended warranty which included oil changes. I took my car to Van for an oil change. The service advisor informed me that I needed the transmission fluid flushed, whatever that means. I informed him that I had read the owner's manual and no special maintenance was recommended at 30,000 miles.
He said that Chevrolet had revised their maintenance recommendations. He whips out a booklet opened to the page he wants me to see. I know this scam. I flip the booklet over to reveal that it was from Van Chevrolet not Genewral Motors. I instructed him to just change the oil. 2 hrs. latter my can is done or so they say. I drove the car home, about 5 miles. I pulled the dipstick. The oil was black. All my car had received was sunshine maintenance.
Any trust of Van Chevrolet is gone. I can no longer return to them for service. Will they actually install the correct oil? Will they actually change the oil filter? I want to receive the oil changes that my wife purchased. Now I can't. They probably did this on purpose.
I guess you don't get what you paid for at Van unless you are amenable to being ripped off.
Van Chevrolet Reviews
My wife purchased a 2011 Chevy Equinox from Van Chevrolet. She purchased an extended warranty which included oil changes. I took my car to Van for an oil change. The service advisor informed me that I needed the transmission fluid flushed, whatever that means. I informed him that I had read the owner's manual and no special maintenance was recommended at 30,000 miles.
He said that Chevrolet had revised their maintenance recommendations. He whips out a booklet opened to the page he wants me to see. I know this scam. I flip the booklet over to reveal that it was from Van Chevrolet not Genewral Motors. I instructed him to just change the oil. 2 hrs. latter my can is done or so they say. I drove the car home, about 5 miles. I pulled the dipstick. The oil was black. All my car had received was sunshine maintenance.
Any trust of Van Chevrolet is gone. I can no longer return to them for service. Will they actually install the correct oil? Will they actually change the oil filter? I want to receive the oil changes that my wife purchased. Now I can't. They probably did this on purpose.
I guess you don't get what you paid for at Van unless you are amenable to being ripped off.