Vacation Play Hilton Head Guest Services sold us two vacation packages and only allowed us to go on one trip. We paid for both trips by credit card. We took the first trip as paid for and was fine. When we got ready to take the second trip, we called to make the reservation and the reservation company tells me that we have not paid.
The lady told me to contact the company that I bought the vacation from to find out why. She also said she had no idea who we bought the package from and had never heard of Vacation Play. The odd thing is she had all of my personal information based on the verification code I gave her off of my form.
After contacting Vacation Play, they told me that the money for the next trip was applied towards the deposit for the first trip. Therefore, leaving no money towards the second trip. The sales representative I spoke with originally apparantly applied this money without my knowledge, according to Vacation Play. He told me that there should have been some red flags to me based on his co-worker telling me that I could take the trip whenever and where ever I choose. He said that I should have had suspicions because she is working on commisions. Commisions should have nothing to do with lying about what is being sold!
I am out the money and the vacation package promised by Vacation Play! Please do not trust everything they are telling you. The lady tried to sell me a third trip and I am thankful that I did not pay the extra money that!
Booked 2 specials with vacation play a month in advance only to find out 2 days before the trip that the representative booked the packages wrong and one was changed to a regular price. No one NEVER contacted us to inform of us of any problems with our reservation. Tried to reach a manager for 2 days and no one would return my call. Finally spoke with Mgr Amy who stated she was aware of what the booking representative had done, butHowever do to to their policy she refused to honor the original booking deal. Not only that!! She stated I could not cancel, or receive a refund because they don't issue refunds per their policy. I asked how could she force me to uphold a policy that their employee NEVER informed to begin with. Amy was Very Rude and Unprofessional!! This company Ruined my Honeymoon and overall experience of the trip! DO NOT DO BUSINESS WITH THIS COMPANY!!!!..... You can get the same exact deal on the Island from any number of locations!!
Vacation Play Reviews
Beware
We purchased Vacation Play package and didn't receive all that
Was included in our package .
When we returned home I called to let them know and all they said was " I'm sorry." They did nothing to compensate us. Do Not Purchase!!!!
Use another vacation site...
Vacation Play Hilton Head Guest Services sold us two vacation packages and only allowed us to go on one trip. We paid for both trips by credit card. We took the first trip as paid for and was fine. When we got ready to take the second trip, we called to make the reservation and the reservation company tells me that we have not paid.
The lady told me to contact the company that I bought the vacation from to find out why. She also said she had no idea who we bought the package from and had never heard of Vacation Play. The odd thing is she had all of my personal information based on the verification code I gave her off of my form.
After contacting Vacation Play, they told me that the money for the next trip was applied towards the deposit for the first trip. Therefore, leaving no money towards the second trip. The sales representative I spoke with originally apparantly applied this money without my knowledge, according to Vacation Play. He told me that there should have been some red flags to me based on his co-worker telling me that I could take the trip whenever and where ever I choose. He said that I should have had suspicions because she is working on commisions. Commisions should have nothing to do with lying about what is being sold!
I am out the money and the vacation package promised by Vacation Play! Please do not trust everything they are telling you. The lady tried to sell me a third trip and I am thankful that I did not pay the extra money that!
Booked 2 specials with vacation play a month in advance only to find out 2 days before the trip that the representative booked the packages wrong and one was changed to a regular price. No one NEVER contacted us to inform of us of any problems with our reservation. Tried to reach a manager for 2 days and no one would return my call. Finally spoke with Mgr Amy who stated she was aware of what the booking representative had done, butHowever do to to their policy she refused to honor the original booking deal. Not only that!! She stated I could not cancel, or receive a refund because they don't issue refunds per their policy. I asked how could she force me to uphold a policy that their employee NEVER informed to begin with. Amy was Very Rude and Unprofessional!! This company Ruined my Honeymoon and overall experience of the trip! DO NOT DO BUSINESS WITH THIS COMPANY!!!!..... You can get the same exact deal on the Island from any number of locations!!