I sent 13 packages from Israel to my address in United States.
All content was books, old brochures, family photo albums.
The reason for that shipment was my father death and I just wanted to preserve memories.
One package came damaged, saying very least. Photos was pulled off from family album (none of my relatives are movie stars - I could not imagine that a person in common sense could do such things), brochures was missing and ... this is the most interesting ... items were found in the package that don't belong to me. One of the items was bottle from German sauce. How should I treat this bottle of German sauce in a package from Israel ? And - you know what happens if i try to bring such bottle in airplane ?
I already could not count how many time I contacted USPS about these two cases. For damaged package, they did open cases, but constantly sent them back to Nothrbrook Post office and Northbrook Post office told me to call back to same number. Finally, they said that stealing items from a package is crime, but they could not find (and do not want) who did it.
For lost package they even did not want to open case which, in fact, against their own rules. I did open a case with Israel post, however, USPS does not respond to anybody.
I wrote to White House. My request was sent back to USPS. I got response to Ms. Nadine Munson that basically said that Universal Postal Union is responsible for all my problems and USPS is innocent. (By the way, packages came relatively quickly that make me think that they was taken directly by ocean ship to port of call in US).
Ms Munson advice to call to same number to open case about lost package, but they reject to open case even after I mentioned latter from Ns. Munson.
From all my "wars" with USPS during last month I realized that USPS is not an organization that you can complain about. You could dismiss our "constituent representatives", but they don't care about our votes (that was a surprise for me).
The reason why I spend my time writing this - while looking for "Nadine Munson", I found the report from user frostyac that says tha he'll try to sue UPS. I am very wondering - if he succeed to sue USPS ? Would really appreciate response.
I filed 3 separate domestic claims for 3 separate insured boxes of dishes in early February 2014 for insurance. I purchased something on 1-14-14 and today is 6-10-14! I filed this claim timely, complied with all requests with complete documentation and was denied my 3 claims on 3/28/14. This is due to the inexperienced postal worker at my Local PO, as he did not document receipt of my broken items as he should have.
i happened to ask weekly about my claim and another local PO worker filed the correct forms and sent a letter on 4-5-14. I should not be penalized and denied my claim because my local PO employee did not know what to do. I filed an appeal on 4-30-14, as the USPS said in their letter and now it is June 10, 2014 and still no word. I want my appeal heard.
i had to mail claim for appeals to another address:
claim Appeals
po box 80141
st Louis, MO 63180-0141
I finally found a phone number to check my domestic claims and their auto prompts state my claim was denied but gives me no option for the appeal.
I an now on a 66 minute hold and doubt they will ever pick up! My local PO person tried calling same number and it just clicks on a buzzing noise and does not pick up.
i will now try emailing the accounting dept. But it has taken me 4 months of frustration and not sure they will answer my email. This is not an easy customer service process. It needs to be fixed.
US Postal Service Reviews
Kailey
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Help with Claim
The correct email address that will go through to that department is
[email protected]
Copy paste it to ensure accuracy. You will get an auto-reply if successful.
I sent 13 packages from Israel to my address in United States.
All content was books, old brochures, family photo albums.
The reason for that shipment was my father death and I just wanted to preserve memories.
One package came damaged, saying very least. Photos was pulled off from family album (none of my relatives are movie stars - I could not imagine that a person in common sense could do such things), brochures was missing and ... this is the most interesting ... items were found in the package that don't belong to me. One of the items was bottle from German sauce. How should I treat this bottle of German sauce in a package from Israel ? And - you know what happens if i try to bring such bottle in airplane ?
I already could not count how many time I contacted USPS about these two cases. For damaged package, they did open cases, but constantly sent them back to Nothrbrook Post office and Northbrook Post office told me to call back to same number. Finally, they said that stealing items from a package is crime, but they could not find (and do not want) who did it.
For lost package they even did not want to open case which, in fact, against their own rules. I did open a case with Israel post, however, USPS does not respond to anybody.
I wrote to White House. My request was sent back to USPS. I got response to Ms. Nadine Munson that basically said that Universal Postal Union is responsible for all my problems and USPS is innocent. (By the way, packages came relatively quickly that make me think that they was taken directly by ocean ship to port of call in US).
Ms Munson advice to call to same number to open case about lost package, but they reject to open case even after I mentioned latter from Ns. Munson.
From all my "wars" with USPS during last month I realized that USPS is not an organization that you can complain about. You could dismiss our "constituent representatives", but they don't care about our votes (that was a surprise for me).
The reason why I spend my time writing this - while looking for "Nadine Munson", I found the report from user frostyac that says tha he'll try to sue UPS. I am very wondering - if he succeed to sue USPS ? Would really appreciate response.
Thanks.
I filed 3 separate domestic claims for 3 separate insured boxes of dishes in early February 2014 for insurance. I purchased something on 1-14-14 and today is 6-10-14! I filed this claim timely, complied with all requests with complete documentation and was denied my 3 claims on 3/28/14. This is due to the inexperienced postal worker at my Local PO, as he did not document receipt of my broken items as he should have.
i happened to ask weekly about my claim and another local PO worker filed the correct forms and sent a letter on 4-5-14. I should not be penalized and denied my claim because my local PO employee did not know what to do. I filed an appeal on 4-30-14, as the USPS said in their letter and now it is June 10, 2014 and still no word. I want my appeal heard.
i had to mail claim for appeals to another address:
claim Appeals
po box 80141
st Louis, MO 63180-0141
I finally found a phone number to check my domestic claims and their auto prompts state my claim was denied but gives me no option for the appeal.
I an now on a 66 minute hold and doubt they will ever pick up! My local PO person tried calling same number and it just clicks on a buzzing noise and does not pick up.
i will now try emailing the accounting dept. But it has taken me 4 months of frustration and not sure they will answer my email. This is not an easy customer service process. It needs to be fixed.
phone no for them is 866-974-2733
email is: [email protected]
claim nos.: 2551211; 2552075; 2552080
I cannot seem to get this resolved or paid and there is no easy way to communicate with the USPS. Please help!