On December 25, 2014, I purchased 7 airline tickets for approximately 3300.00. As a large family; single parent with 6 adopted children; we rarely fly due to cost. Unfortunately my father died in August 2014 and I felt my mother needed our presence over what would be our spring break. We usually drive, but I did not have the PTO time to take away from my job.
With 6 children and the airlines being the airlines, I chose a direct non-stop flight from Des Moines to Phoenix leaving on March 13, 2015; returning on March 21, 2015.
We rented a car; had a nice vacation; packed and ready to go; I received an robo-call at approximately 4 PM stating that our "flight had been cancelled due to maintenance". I started calling US Airways and was in the que line for 2 and one half hours; finally reaching an agent who told me the soonest we could get back to DSM was Wednesday, March 25. The agent reported "nothing" even with one or two stops. I offered, despite my desire to not do so; to break the passengers into 1's or 2's to get home; nothing. Finally when asked what recourse we had; the agent told me they don't have planes just laying around for my convenience.
US Airways also shared with me that they don't offer reciprocity with the other airlines, except United. Consumers have to find their own tickets; pay for them; and try to get "reimbursement" from the original airline.
This set into motion a series of events. Fortunately we had a place to stay; but our rental car was a hassle; hours in the que; robo calls telling me I had violated my rental agreement. I even received one on my cell late in the day after we arived in DSM. Turned the car into the agency (computer scanned). Total rental was 1600.00
I missed 3 days of work; cancelled approximately 36 clients; had no PTO; unpaid days off. My children missed school; first 3 days of new quarter. I have a special needs son who has special accommodations and shouldn't miss school. My oldest daughter managed to get home Monday night with stand-by; missing law school and almost missing an interview for her internship. I had to pay someone to extend the care of our home. We missed other important appts and commitments as well.
I was told the there is no phone number to reach US Airways Customer Service; all complaints are handled ONLY ONLINE with an extensive form (what if you don't own a computer or aren't computer savy?). I finally submitted a complaint and received my resolution back today: one $200.00 voucher to fly with them again!!!!
I am furious at a company who bills in 3300.00; doesn't deliver; and blows off my losses; and gives me a voucher to fly with them again!!!! Please assist me. Thank you in advance. US Airways; CEO is Robert Isom
Missing miles. Poor customer service, cancelled flights, unusable companion passes, what's not to love.
The credit card is a scam. The miles are a scam.
I was supposed to have gotten 50,000 miles after the first purchase. I did not. I spoke to a manager who hung up on my. I tried calling back. No record of the first 3 calls.
I did take a flight it was cancelled. I had to rebook through a different airport. A $100 cab ride later, 4 hours late, I made my desitination.
Do not use us pet airways it's a scam. I was going to buy a puppy for $400 dollars and the owner was to pay the shipping and delivery charges. That was the first red flag. They advertised local but all of a sudden there was a death in the family and the pup was in Salt Lake. The owner said since I couldn't come see the pup first he would arrange to ship the pup to colorado. I offered to drive out to Salt Lake and get the pup but he refused red flag . I priced shipping cost for the distance and was about $265 dollars. Robert Blair said he would set it all up and ship the pup. Ebai Joseph called from a Maryland number saying he was in Salt Lake and knew the whole story about the death in the family like he would care and know the whole story about the pup He was very hard to understand a language barrier and wanted me to go to Western Union. I offered him a credit card but he refused.
Another red flag. The company did not have a pysical address but just the city of Birmingham Alabama. I looked up us pet airways while on the phone with Ebia and told him It shows you are a scam and then he texted me to look up Ma-express which looked legitamint but had nothing to do with us pet airways. After several question to Ebia on how much it cost to ship a pet I was told because of the death in the family was basically giving the dog away and paying for the shipping as cute as the picture was anyone in the Salt Lake would have grabbed it up. Lesson leared don't use these pet scammers. If you ask them a lot of questions you can probably catch them in a lie. I didn't give them any money but would have had they taken a card number any way I don't have a new pup but I still have my money. I hope these guys get caught soon it's not fair messing with people or trying to take advantage of us.
Let me begin by saying I travel a lot, not now so much in the us, but to Europe, and my experience with US Airway was the most Horific travel experience I have ever had in my 30 years of travel. On Thursday january 15 I aproached the U.S. airway ticket counter to chech in, I was off to Las Vagas to visit a very sick friend, this was not a vacation, I brought my 8lb mini couch and as my emotional support and was told I could not bring unless I got a doctors letter to which I call my doctor of 23 year and asked him to email a letter, the airline would not accept because he was not a psychiatrist or therapist and that I would have to pay $125 one way for my dog, being very emotional regarding this freight, and explaining that I had great loss, my father died my son was killed in a car cras nad lost my husband all in one year, they showed no signs of compassion, missed my original freight, but they put me on a fleight at 7:30 am witch brought me to Charlotte NC at 10am to connecting fleight to Las Vagas, upon entering the plain a women said I would not be able to take on board my carry on luggage, I explained that I had taken it on the previous fleight, I took my ban and proceeded on the plain she called the supervisor and they took me of the plain, missed that fleight, they offered to put me on a fleight at 2 pm the would take me to Pheonex, witch was over 4 hrs from my destination,, I called him a lier, and he offered to refund my money witch would be credited within 5 days, nice, right, I was left without any reasonable fleight form any other airline since Charlotte is the main hub for USAirway, leaving me no financial option but to fly home and southwest was the cheapest for $221 plus my dog for $95 the fleight left at 7:55 pm, so you can see I was stranded in the airport for close to 9 hrs, this airlines moto is mor about money that it is about customer service, my emotional state was so bad that when I got home I went to the emergency room the next day for an evaluation on my mental state, what was lacking here was compassion for their customer who was flying to an emotional place and they could care less, please help me to file some complaint and rectify my loss of time and emotional being. Thank you.
US Airlines is not even an actual company. They send bogus checks which the consumer must Redeem for Travel Certificate, and they want to schedule you for a presentation appointment for their pitch at one of 28 nationwide locations. This is not a ligitimate offer, and you should through this worthless piece of junk mail in the trash!
I left out of Baton Rouge Airport on July 25, 2014. I had connecting flight to Charlotte North Carolina. When I arrived at my destination in Miami, I went to baggage claim and my luggage wans't there. I went to the baggage claim and reported my luggage missing. The clerk was very rude and took a brief description of what my luggage looked like. I was giving a claim ticket and was told to call delayed luggage number. I called the entire time I was in Miami but everyone I talked to could not locate my luggage. One supervisor by the name of Barbara Weaver told me that my luggage was probably crossed with American Airlines luggages. I just can't understand how a company merging can't keep up with luggage in a computer system. If it's going to be this difficult to handle they should not merge. I had nothing to wear the entire time I was on vacation. I had to purchase new clothing and other important items. Today is August 7, 2014. I have called everyday concerning my bag and have been told to call back and keep checking. I rather have all my clothing and luggage. However, I would like to be compensated for all my items and my luggage. The worst thing is I had to pay to have my luggage put on their plane!! I need some answers and like right now!!
The executive summary: A ticket agent in the Philly airport represented two tickets to Norfolk, VA would cost $545 but I was billed for $1090 ($545 x 2). A complete falsehood in a desperate circumstance.
Detailed account:
My wife and I were stranded in the Philadelphia Intl Airport on Jan. 29, 2014. We were desperate to get home to our small business and our dog who was in a kennel waiting for our return. We had already been delayed for two days because of airport closures due to the snow storms that hit the country late in January. We had arrived from CA at about 9 PM hoping to get to our final airport destination, Norfolk VA in a reasonable manner. Few airlines were flying into Norfolk but US Airways was one. We approached a ticket agent at the airport with the knowledge that a flight was leaving within the hour to Norfolk. We asked how much two tickets would cost, this is a flight of 181 miles, we were told $545 plus fees. We asked the agent if that was for both tickets, she affirmed the price was for both. With the confirmation we agreed and I submitted my credit card and signed for the charge. We were able to get to Norfolk that night by midnight and home after a two hour treachous drive. Upon reviewing my February credit card statment I was stunned to see two charges of $545 or $1090. I asked American Express to inquire about the charges thinking it was a mistake on the airline's part. They were unable to resolve the issue. I subsequently went online to submit a request for a refund. I submitted two eamail requests for refund. I recieved acknowledgement of the emails. I waited the recommended timeframe before inquiring again and was told they had no record of my request. My third attempt was a fax to the Phoenix, AZ office. I again waited the reccomended time went online to determine the status of the request. The website read to the effect the status could not be determined there and that I must call their toll free line. When I did call no one could give me any information on the status nor could they make any determination of a refund. So the company is standing behind the untruth of their ticket agent. I have been a US Airways frequent flyer for twenty years give or take, flown all over the world and get treated like deadbeat.
US Airways Reviews
On December 25, 2014, I purchased 7 airline tickets for approximately 3300.00. As a large family; single parent with 6 adopted children; we rarely fly due to cost. Unfortunately my father died in August 2014 and I felt my mother needed our presence over what would be our spring break. We usually drive, but I did not have the PTO time to take away from my job.
With 6 children and the airlines being the airlines, I chose a direct non-stop flight from Des Moines to Phoenix leaving on March 13, 2015; returning on March 21, 2015.
We rented a car; had a nice vacation; packed and ready to go; I received an robo-call at approximately 4 PM stating that our "flight had been cancelled due to maintenance". I started calling US Airways and was in the que line for 2 and one half hours; finally reaching an agent who told me the soonest we could get back to DSM was Wednesday, March 25. The agent reported "nothing" even with one or two stops. I offered, despite my desire to not do so; to break the passengers into 1's or 2's to get home; nothing. Finally when asked what recourse we had; the agent told me they don't have planes just laying around for my convenience.
US Airways also shared with me that they don't offer reciprocity with the other airlines, except United. Consumers have to find their own tickets; pay for them; and try to get "reimbursement" from the original airline.
This set into motion a series of events. Fortunately we had a place to stay; but our rental car was a hassle; hours in the que; robo calls telling me I had violated my rental agreement. I even received one on my cell late in the day after we arived in DSM. Turned the car into the agency (computer scanned). Total rental was 1600.00
I missed 3 days of work; cancelled approximately 36 clients; had no PTO; unpaid days off. My children missed school; first 3 days of new quarter. I have a special needs son who has special accommodations and shouldn't miss school. My oldest daughter managed to get home Monday night with stand-by; missing law school and almost missing an interview for her internship. I had to pay someone to extend the care of our home. We missed other important appts and commitments as well.
I was told the there is no phone number to reach US Airways Customer Service; all complaints are handled ONLY ONLINE with an extensive form (what if you don't own a computer or aren't computer savy?). I finally submitted a complaint and received my resolution back today: one $200.00 voucher to fly with them again!!!!
I am furious at a company who bills in 3300.00; doesn't deliver; and blows off my losses; and gives me a voucher to fly with them again!!!! Please assist me. Thank you in advance. US Airways; CEO is Robert Isom
Missing miles. Poor customer service, cancelled flights, unusable companion passes, what's not to love.
The credit card is a scam. The miles are a scam.
I was supposed to have gotten 50,000 miles after the first purchase. I did not. I spoke to a manager who hung up on my. I tried calling back. No record of the first 3 calls.
I did take a flight it was cancelled. I had to rebook through a different airport. A $100 cab ride later, 4 hours late, I made my desitination.
Terrible credit card and customer support.
Do not use us pet airways it's a scam. I was going to buy a puppy for $400 dollars and the owner was to pay the shipping and delivery charges. That was the first red flag. They advertised local but all of a sudden there was a death in the family and the pup was in Salt Lake. The owner said since I couldn't come see the pup first he would arrange to ship the pup to colorado. I offered to drive out to Salt Lake and get the pup but he refused red flag . I priced shipping cost for the distance and was about $265 dollars. Robert Blair said he would set it all up and ship the pup. Ebai Joseph called from a Maryland number saying he was in Salt Lake and knew the whole story about the death in the family like he would care and know the whole story about the pup He was very hard to understand a language barrier and wanted me to go to Western Union. I offered him a credit card but he refused.
Another red flag. The company did not have a pysical address but just the city of Birmingham Alabama. I looked up us pet airways while on the phone with Ebia and told him It shows you are a scam and then he texted me to look up Ma-express which looked legitamint but had nothing to do with us pet airways. After several question to Ebia on how much it cost to ship a pet I was told because of the death in the family was basically giving the dog away and paying for the shipping as cute as the picture was anyone in the Salt Lake would have grabbed it up. Lesson leared don't use these pet scammers. If you ask them a lot of questions you can probably catch them in a lie. I didn't give them any money but would have had they taken a card number any way I don't have a new pup but I still have my money. I hope these guys get caught soon it's not fair messing with people or trying to take advantage of us.
Let me begin by saying I travel a lot, not now so much in the us, but to Europe, and my experience with US Airway was the most Horific travel experience I have ever had in my 30 years of travel. On Thursday january 15 I aproached the U.S. airway ticket counter to chech in, I was off to Las Vagas to visit a very sick friend, this was not a vacation, I brought my 8lb mini couch and as my emotional support and was told I could not bring unless I got a doctors letter to which I call my doctor of 23 year and asked him to email a letter, the airline would not accept because he was not a psychiatrist or therapist and that I would have to pay $125 one way for my dog, being very emotional regarding this freight, and explaining that I had great loss, my father died my son was killed in a car cras nad lost my husband all in one year, they showed no signs of compassion, missed my original freight, but they put me on a fleight at 7:30 am witch brought me to Charlotte NC at 10am to connecting fleight to Las Vagas, upon entering the plain a women said I would not be able to take on board my carry on luggage, I explained that I had taken it on the previous fleight, I took my ban and proceeded on the plain she called the supervisor and they took me of the plain, missed that fleight, they offered to put me on a fleight at 2 pm the would take me to Pheonex, witch was over 4 hrs from my destination,, I called him a lier, and he offered to refund my money witch would be credited within 5 days, nice, right, I was left without any reasonable fleight form any other airline since Charlotte is the main hub for USAirway, leaving me no financial option but to fly home and southwest was the cheapest for $221 plus my dog for $95 the fleight left at 7:55 pm, so you can see I was stranded in the airport for close to 9 hrs, this airlines moto is mor about money that it is about customer service, my emotional state was so bad that when I got home I went to the emergency room the next day for an evaluation on my mental state, what was lacking here was compassion for their customer who was flying to an emotional place and they could care less, please help me to file some complaint and rectify my loss of time and emotional being. Thank you.
US Airlines is not even an actual company. They send bogus checks which the consumer must Redeem for Travel Certificate, and they want to schedule you for a presentation appointment for their pitch at one of 28 nationwide locations. This is not a ligitimate offer, and you should through this worthless piece of junk mail in the trash!
I left out of Baton Rouge Airport on July 25, 2014. I had connecting flight to Charlotte North Carolina. When I arrived at my destination in Miami, I went to baggage claim and my luggage wans't there. I went to the baggage claim and reported my luggage missing. The clerk was very rude and took a brief description of what my luggage looked like. I was giving a claim ticket and was told to call delayed luggage number. I called the entire time I was in Miami but everyone I talked to could not locate my luggage. One supervisor by the name of Barbara Weaver told me that my luggage was probably crossed with American Airlines luggages. I just can't understand how a company merging can't keep up with luggage in a computer system. If it's going to be this difficult to handle they should not merge. I had nothing to wear the entire time I was on vacation. I had to purchase new clothing and other important items. Today is August 7, 2014. I have called everyday concerning my bag and have been told to call back and keep checking. I rather have all my clothing and luggage. However, I would like to be compensated for all my items and my luggage. The worst thing is I had to pay to have my luggage put on their plane!! I need some answers and like right now!!
The executive summary: A ticket agent in the Philly airport represented two tickets to Norfolk, VA would cost $545 but I was billed for $1090 ($545 x 2). A complete falsehood in a desperate circumstance.
Detailed account:
My wife and I were stranded in the Philadelphia Intl Airport on Jan. 29, 2014. We were desperate to get home to our small business and our dog who was in a kennel waiting for our return. We had already been delayed for two days because of airport closures due to the snow storms that hit the country late in January. We had arrived from CA at about 9 PM hoping to get to our final airport destination, Norfolk VA in a reasonable manner. Few airlines were flying into Norfolk but US Airways was one. We approached a ticket agent at the airport with the knowledge that a flight was leaving within the hour to Norfolk. We asked how much two tickets would cost, this is a flight of 181 miles, we were told $545 plus fees. We asked the agent if that was for both tickets, she affirmed the price was for both. With the confirmation we agreed and I submitted my credit card and signed for the charge. We were able to get to Norfolk that night by midnight and home after a two hour treachous drive. Upon reviewing my February credit card statment I was stunned to see two charges of $545 or $1090. I asked American Express to inquire about the charges thinking it was a mistake on the airline's part. They were unable to resolve the issue. I subsequently went online to submit a request for a refund. I submitted two eamail requests for refund. I recieved acknowledgement of the emails. I waited the recommended timeframe before inquiring again and was told they had no record of my request. My third attempt was a fax to the Phoenix, AZ office. I again waited the reccomended time went online to determine the status of the request. The website read to the effect the status could not be determined there and that I must call their toll free line. When I did call no one could give me any information on the status nor could they make any determination of a refund. So the company is standing behind the untruth of their ticket agent. I have been a US Airways frequent flyer for twenty years give or take, flown all over the world and get treated like deadbeat.