I ordered a dining table with 6 chairs, china cabinet, coffee table, side table and Dressers from the store in January 2015. They were supposed to deliver everything on Feb 5, 2015. They didn't call or show up for delivery.
I put down a deposit of 1160 for the furniture. It seems like I will have to get a lawyer to get my money back.
Michael Taylor and his crew are thieves and a bunch of scumbags. I would not recommend that anyone do any business with them.
I went in and ordered a dining table, china cabinet, coffee table, side table an 2 dressers from them when they had the moving sale on in the last month.
They were supposed to deliver everything on Friday February 5, 2015. They didn't call or show up for delivery. There number has been disconnected and the other number that it is apparently changed to is a bogus number. I put a deposit of $ 1160 for these items. I'm going to need to get a lawyer to get my money from these crooks.
Please stay clear of these crooks. They are disrespectful and uncourteous and a run a scam.
In 2012 I bought a leather couch from Uptown Furniture and paid $299.99 for 7-yr warranty.
In 2014 I personally visited the Uptown furniture store because the leather on the seat cushions was discolouring. I showed them my bill, they took my info and I was told someone would contact me back. Nobody did. This set forth a number of "run around" phone calls that went on for 2 months. Tired of this, I asked to deal with the owner directly and started the process again. He did call me back when I could not answer the phone, and when I returned his call the next day he had fallen ill so I had to go back to dealing with the manager. I asked for the number of the manufacturer to see if there was a way I could expedite this process.
I personally took my cushions and my bill to the manufacturer. The manufacturer was very professional and said they would be happy to fix my cushions, but they would charge me as the warranty agreement was with Uptown Furniture.
I went back to the store once again to discuss the issue with the warranty with Mr. Green. I asked that either they look after getting the cusions fixed or, in the very least refund me the $299.99. Mr Green said that he would do neither. He told me that I needed to contact a 3-rd party insurance company but that they need to be notified 14-days after the incident with the furniture. I asked him why didn't he provide this information before, especially considering that now its been 2 months since I reported the problem. Mr. Green said this wasn't his problem. When I said I just want my money back for the insurance, Mr Green proceeded to call me "an idiot" and said that I was free to sue him if I wanted to and to leave the store. I said I wasn't leaving becuase I need this resolved. He proceeded to call the police on me and I left the store once the police officers arrive.
Lesson learned - don't buy anything from these people again.
I have purchased a number of items from Uptown Furniture over the last several years, so I'm guessing I have spent close to $15,000 at the store
In March of 2012 I purchased a leather couch and I paid $299.99 for a 7-yr warranty "all covered" for the leather. By Sept 2014, the leather on the cushions was discoloring and peeling, so I personally went to the store to discuss next steps. For several weeks I got the run-around of them taking my info and never calling back. After several rounds of calling I finally talked to David Green who told me I would have to bring the cushions to them, they would send them to the manufacturer, a process that would take several weeks. I told him I could not be without a couch for several weeks, and asked if there were other alternatives. He said no. I asked to talked to the owner, Mike Taylor, and I was told he would call me back. He didn't. I called back again, actually talked to Mike, explained the whole situation again, and he said he would talk to the manufacturer and call me back. Mike did call me back, on the Friday before he had a heart attack (I'm told he's ok), so by the time I called back on the Monday I was punted back to David Green. I explained (again) to David that I cannot be without a couch for several weeks and if it would be possible for me to talk to the manufacturer to see if there were other options.
David gave me the number for the manufacturer, Leather Craft, who were very professional with me. I spoke to the owner, Ms. Jet, and she explained that if she had leather in stock she could fix the cushions in 2 days. I took the cushions to their factory in Etobicoke and showed her my bill. She explained that the warranty is not with her, but with Uptown as they charged me directly. She said she had no issues fixing the cushions but that I needed to sort out the warranty with Uptown. We called David Green right away, and he said the cost wasn't his problem, that Leather Craft had to cover it. Ms Jet explained that his wasn't her warranty but Mr. Green was too busy with customers to discuss it. Ms Jet and David Green agreed to talk on the following Monday. Ms Jet gave me a quote of $100/cushion and wished me luck in dealing with the Warranty.
I went straight back to the Uptown Furniture store. My goal was that if they would not deal with the $400 at least I could have the $299.99 I paid for the warranty back. I found Mr. Green at the store, explained who I was and asked him what they were going to do about my cushions. His response was "Nothing". I said that I wanted the warranty money back and he said he wasn't going to do that and that I was free to sue him for it if I wanted to. I tried to have a discussion with him, because ultimately I have paid for warranty and they needed to do something. He proceeded to call me "an idiot", and that if I didn't leave the store he would call the Police. I refused to leave the store and continued to tried to have a discussion, but he ended up calling the Police. He refused to talk to me while we waited for the Police to arrive and, of course, once the Police came I had to leave their property.
In short, I am now out $700, have been called an idiot, and had the cops called on me for paying for extra warranty.
Needless to say, I will never buy anything form these people again and I will strongly discourage anybody else from wasting their money there.
I recently purchased two sofas from this place. One was purchased back in Aug 2014 and the other in Sept 2014. Yesterday I called the store to find out the status of the first sofa and when it was going to be delivered. DAVID GREEN who is the manager of the store picked up the phone. After telling David why I was calling he told me he needed a invoice number. I advised him I did not have the invoice on hand, and asked him if it was possible to simply look up my order by name or address. David responded by saying, "when you're more organized call me with an invoice number. I don't have time to look up your address or name. Thanks" than hung up the phone.
I called him back and a female answers the phone, I advised her the male I was speaking to was very ignorant and I would like to speak to him again. David answers the phone again and says "I still can't look it up", once again hanging up the phone.
Now fuming, I drive to the store and see him sitting at his desk speaking to someone on the phone. He has no idea who I am but I recognized him through his voice. I over hear him speaking to a lady and he's talking about a date or some sort, so more of a personal phone call. After hanging up the phone he asks how he could help me.
I ask for the manager and he states he is the manager. I tell him who I am and what he did over the phone was very unprofessional. He basically stated "yea so what, did you bring your invoice?" I ask him who the owner is and he states "his name is Mike Taylor, but he makes his own schedule." I ask him for his name and this is what he said to me, "you're a fucken idiot! what do you want from me!?" so I told him " you're a fucken idiot and have no respect for customers".
He basically told a female co-worker to kick me out of the store while he sat back down to make a phone call to his mistress.
After speaking to his co-worker she advised me David wasn't all there mentally and that he's a bit of a hot head. I told her I would be calling the store tomorrow morning to speak with the owner of the store. I'm very unsatisfied with this store, the prices are relatively high after looking at a similar store in Hamilton. (almost $300-$500 cheaper per item). The management staff lacks professionalism, so you can imagine what kind of leadership they have.
I will never shop here again, nor will I recommend this place to anyone. They say their going out of business but its just a scam to get customers in the door. I will be calling the store today at 10am and asking for a refund.
I spent over $5000 within two months at uptown furniture. My last purchase was a sofa bed which they had delivered to my home. The sofa bed was not yet used as the plastic was still even on the mattress when I noticed about a week after delivery, some parts hanging from the bottom.
I immediately called the store to let them know. they said that I would have to wait a week since the owner was away at the time and he would have to determine a soloution. I waited and did not hear anything so I called back and was told the owner is still away but that they would send a technician to my home.
A few weeks after my last call, a technichain arrived at my house by the name of Ross. He was fine at first. He took a look at the couch and told me the wood slates had come apart as they were only held together by a few staples. He said he could fix it by glueing the wood back together then screwing it back.
I was a little unsettled by this as I had recentely purchased this couch for about $1000. I expressed my concerns to the technichian, Ross. and told him that I wasnt sure that some glue and a few screws would justify to be the best solution for brand new couch that fell apart for no apparent reason. So all the while, I was speaking to Ross very nicely, with respect and reason. I simply stated my concerns and I was calm and fair. During that time I asked him if he would mind if I called my husband to let him know.
He was fine with that. During my quuick conversation with my husband, I contemplated whether or not to ask the store for an exchange instead, since our purchase has been so recent. Also because the damage seemed to be more of a manufactering issue more than anything else. I approached Ross and he snarked that I insulted him with my concerns. I immediately clarified that I was not devaluing his working skills but that I wanted a more permenent solution to this big problem.
Anyway, he was all worked up and bitter. He quickly packed up and told me again how insulting he thought I was. I was so appalled by his behaviour that I called called the store right away. I asked to speak to a supervisor who then said he understood my frustration and placd an order for a new sofa to replace the damaged one, which I was statisfied with. I received a vocemail message one week later from another sales representitive at Uptown furniture saying that my order has been cancelled BY THE OWNER who refuses to replace the sofa! ALso she didn't fail to mention how Ross (the technician) is ""the best in the business and he is the only one who can fix the damage.
I was angry and frustrated after listening to that message as I felt my complaint regarding their technician was ignored and brushed off. I called back and expressed my thoughts to them.
ALL my conversations I would ask to speak to the owner however he was never available. I just could not understand why I was being ignored as this was such a big issue. The damage was one thing but the guys appalling behaviour in MY HOME was unacceptable!! No one wanted to take this seriously!! So anyway, I specifically asked for the owner to call me back as I had enough speaking to so many different people without being heard.
A few days later, the owner finally called me. SO again I explained my situation and right way, he brushed it off and began to defend the technician. I said that I will not allow that man back in my home to do anything!! I explained that his attitude was horrible. He might very well be good at his job but that was beside the point. If he has any proffesionilism or manners at all, He would not speak to a client, in their own home the way that he did.
If he had asked me to give him a chance to show how great he was, I probably would have agreed to have him come back to fix the sofa I was evidently stuck with, since the store refused to replace it. However he chose to be rude and I don't care how long he's been in the business, he should not speak to me, a customer with bitterness and anger the way that he did with me.
SO after a very short conversation with the owner of him going on that Ross is the best, I asked that he finds another way to solve this problem that has now snowballed into something big and messy. Of course, I never heard back from him again!
I am so disgusted with the level of disregard he showed me. Obviously he had no empathy or even any value for me as a consumer. I am in disbelief that THE OWNER of a company can be so careless to his customer's issue! This store owner should be brought to shame for doing absoluty NOTHING to protect his customer. I hope this OWNER AND TECHNICIAN are exposed for their disgusting service!
Uptown Furniture Reviews
Thieves
I ordered a dining table with 6 chairs, china cabinet, coffee table, side table and Dressers from the store in January 2015. They were supposed to deliver everything on Feb 5, 2015. They didn't call or show up for delivery.
I put down a deposit of 1160 for the furniture. It seems like I will have to get a lawyer to get my money back.
Michael Taylor and his crew are thieves and a bunch of scumbags. I would not recommend that anyone do any business with them.
Crooks
I went in and ordered a dining table, china cabinet, coffee table, side table an 2 dressers from them when they had the moving sale on in the last month.
They were supposed to deliver everything on Friday February 5, 2015. They didn't call or show up for delivery. There number has been disconnected and the other number that it is apparently changed to is a bogus number. I put a deposit of $ 1160 for these items. I'm going to need to get a lawyer to get my money from these crooks.
Please stay clear of these crooks. They are disrespectful and uncourteous and a run a scam.
In 2012 I bought a leather couch from Uptown Furniture and paid $299.99 for 7-yr warranty.
In 2014 I personally visited the Uptown furniture store because the leather on the seat cushions was discolouring. I showed them my bill, they took my info and I was told someone would contact me back. Nobody did. This set forth a number of "run around" phone calls that went on for 2 months. Tired of this, I asked to deal with the owner directly and started the process again. He did call me back when I could not answer the phone, and when I returned his call the next day he had fallen ill so I had to go back to dealing with the manager. I asked for the number of the manufacturer to see if there was a way I could expedite this process.
I personally took my cushions and my bill to the manufacturer. The manufacturer was very professional and said they would be happy to fix my cushions, but they would charge me as the warranty agreement was with Uptown Furniture.
I went back to the store once again to discuss the issue with the warranty with Mr. Green. I asked that either they look after getting the cusions fixed or, in the very least refund me the $299.99. Mr Green said that he would do neither. He told me that I needed to contact a 3-rd party insurance company but that they need to be notified 14-days after the incident with the furniture. I asked him why didn't he provide this information before, especially considering that now its been 2 months since I reported the problem. Mr. Green said this wasn't his problem. When I said I just want my money back for the insurance, Mr Green proceeded to call me "an idiot" and said that I was free to sue him if I wanted to and to leave the store. I said I wasn't leaving becuase I need this resolved. He proceeded to call the police on me and I left the store once the police officers arrive.
Lesson learned - don't buy anything from these people again.
Won't Honour Warranty
I have purchased a number of items from Uptown Furniture over the last several years, so I'm guessing I have spent close to $15,000 at the store
In March of 2012 I purchased a leather couch and I paid $299.99 for a 7-yr warranty "all covered" for the leather. By Sept 2014, the leather on the cushions was discoloring and peeling, so I personally went to the store to discuss next steps. For several weeks I got the run-around of them taking my info and never calling back. After several rounds of calling I finally talked to David Green who told me I would have to bring the cushions to them, they would send them to the manufacturer, a process that would take several weeks. I told him I could not be without a couch for several weeks, and asked if there were other alternatives. He said no. I asked to talked to the owner, Mike Taylor, and I was told he would call me back. He didn't. I called back again, actually talked to Mike, explained the whole situation again, and he said he would talk to the manufacturer and call me back. Mike did call me back, on the Friday before he had a heart attack (I'm told he's ok), so by the time I called back on the Monday I was punted back to David Green. I explained (again) to David that I cannot be without a couch for several weeks and if it would be possible for me to talk to the manufacturer to see if there were other options.
David gave me the number for the manufacturer, Leather Craft, who were very professional with me. I spoke to the owner, Ms. Jet, and she explained that if she had leather in stock she could fix the cushions in 2 days. I took the cushions to their factory in Etobicoke and showed her my bill. She explained that the warranty is not with her, but with Uptown as they charged me directly. She said she had no issues fixing the cushions but that I needed to sort out the warranty with Uptown. We called David Green right away, and he said the cost wasn't his problem, that Leather Craft had to cover it. Ms Jet explained that his wasn't her warranty but Mr. Green was too busy with customers to discuss it. Ms Jet and David Green agreed to talk on the following Monday. Ms Jet gave me a quote of $100/cushion and wished me luck in dealing with the Warranty.
I went straight back to the Uptown Furniture store. My goal was that if they would not deal with the $400 at least I could have the $299.99 I paid for the warranty back. I found Mr. Green at the store, explained who I was and asked him what they were going to do about my cushions. His response was "Nothing". I said that I wanted the warranty money back and he said he wasn't going to do that and that I was free to sue him for it if I wanted to. I tried to have a discussion with him, because ultimately I have paid for warranty and they needed to do something. He proceeded to call me "an idiot", and that if I didn't leave the store he would call the Police. I refused to leave the store and continued to tried to have a discussion, but he ended up calling the Police. He refused to talk to me while we waited for the Police to arrive and, of course, once the Police came I had to leave their property.
In short, I am now out $700, have been called an idiot, and had the cops called on me for paying for extra warranty.
Needless to say, I will never buy anything form these people again and I will strongly discourage anybody else from wasting their money there.
Horrible Customer Service
I recently purchased two sofas from this place. One was purchased back in Aug 2014 and the other in Sept 2014. Yesterday I called the store to find out the status of the first sofa and when it was going to be delivered. DAVID GREEN who is the manager of the store picked up the phone. After telling David why I was calling he told me he needed a invoice number. I advised him I did not have the invoice on hand, and asked him if it was possible to simply look up my order by name or address. David responded by saying, "when you're more organized call me with an invoice number. I don't have time to look up your address or name. Thanks" than hung up the phone.
I called him back and a female answers the phone, I advised her the male I was speaking to was very ignorant and I would like to speak to him again. David answers the phone again and says "I still can't look it up", once again hanging up the phone.
Now fuming, I drive to the store and see him sitting at his desk speaking to someone on the phone. He has no idea who I am but I recognized him through his voice. I over hear him speaking to a lady and he's talking about a date or some sort, so more of a personal phone call. After hanging up the phone he asks how he could help me.
I ask for the manager and he states he is the manager. I tell him who I am and what he did over the phone was very unprofessional. He basically stated "yea so what, did you bring your invoice?" I ask him who the owner is and he states "his name is Mike Taylor, but he makes his own schedule." I ask him for his name and this is what he said to me, "you're a fucken idiot! what do you want from me!?" so I told him " you're a fucken idiot and have no respect for customers".
He basically told a female co-worker to kick me out of the store while he sat back down to make a phone call to his mistress.
After speaking to his co-worker she advised me David wasn't all there mentally and that he's a bit of a hot head. I told her I would be calling the store tomorrow morning to speak with the owner of the store. I'm very unsatisfied with this store, the prices are relatively high after looking at a similar store in Hamilton. (almost $300-$500 cheaper per item). The management staff lacks professionalism, so you can imagine what kind of leadership they have.
I will never shop here again, nor will I recommend this place to anyone. They say their going out of business but its just a scam to get customers in the door. I will be calling the store today at 10am and asking for a refund.
I spent over $5000 within two months at uptown furniture. My last purchase was a sofa bed which they had delivered to my home. The sofa bed was not yet used as the plastic was still even on the mattress when I noticed about a week after delivery, some parts hanging from the bottom.
I immediately called the store to let them know. they said that I would have to wait a week since the owner was away at the time and he would have to determine a soloution. I waited and did not hear anything so I called back and was told the owner is still away but that they would send a technician to my home.
A few weeks after my last call, a technichain arrived at my house by the name of Ross. He was fine at first. He took a look at the couch and told me the wood slates had come apart as they were only held together by a few staples. He said he could fix it by glueing the wood back together then screwing it back.
I was a little unsettled by this as I had recentely purchased this couch for about $1000. I expressed my concerns to the technichian, Ross. and told him that I wasnt sure that some glue and a few screws would justify to be the best solution for brand new couch that fell apart for no apparent reason. So all the while, I was speaking to Ross very nicely, with respect and reason. I simply stated my concerns and I was calm and fair. During that time I asked him if he would mind if I called my husband to let him know.
He was fine with that. During my quuick conversation with my husband, I contemplated whether or not to ask the store for an exchange instead, since our purchase has been so recent. Also because the damage seemed to be more of a manufactering issue more than anything else. I approached Ross and he snarked that I insulted him with my concerns. I immediately clarified that I was not devaluing his working skills but that I wanted a more permenent solution to this big problem.
Anyway, he was all worked up and bitter. He quickly packed up and told me again how insulting he thought I was. I was so appalled by his behaviour that I called called the store right away. I asked to speak to a supervisor who then said he understood my frustration and placd an order for a new sofa to replace the damaged one, which I was statisfied with. I received a vocemail message one week later from another sales representitive at Uptown furniture saying that my order has been cancelled BY THE OWNER who refuses to replace the sofa! ALso she didn't fail to mention how Ross (the technician) is ""the best in the business and he is the only one who can fix the damage.
I was angry and frustrated after listening to that message as I felt my complaint regarding their technician was ignored and brushed off. I called back and expressed my thoughts to them.
ALL my conversations I would ask to speak to the owner however he was never available. I just could not understand why I was being ignored as this was such a big issue. The damage was one thing but the guys appalling behaviour in MY HOME was unacceptable!! No one wanted to take this seriously!! So anyway, I specifically asked for the owner to call me back as I had enough speaking to so many different people without being heard.
A few days later, the owner finally called me. SO again I explained my situation and right way, he brushed it off and began to defend the technician. I said that I will not allow that man back in my home to do anything!! I explained that his attitude was horrible. He might very well be good at his job but that was beside the point. If he has any proffesionilism or manners at all, He would not speak to a client, in their own home the way that he did.
If he had asked me to give him a chance to show how great he was, I probably would have agreed to have him come back to fix the sofa I was evidently stuck with, since the store refused to replace it. However he chose to be rude and I don't care how long he's been in the business, he should not speak to me, a customer with bitterness and anger the way that he did with me.
SO after a very short conversation with the owner of him going on that Ross is the best, I asked that he finds another way to solve this problem that has now snowballed into something big and messy. Of course, I never heard back from him again!
I am so disgusted with the level of disregard he showed me. Obviously he had no empathy or even any value for me as a consumer. I am in disbelief that THE OWNER of a company can be so careless to his customer's issue! This store owner should be brought to shame for doing absoluty NOTHING to protect his customer. I hope this OWNER AND TECHNICIAN are exposed for their disgusting service!