What a rip-off! The so called Worry-no-More warranty that Macy's sells with their furniture is worthless and is a rip-off / Scam.
i I purchased a $2,500 patio set and bought this 5 year warranty that is serviced by Uniters. Not only are they slow to respond to inquiries-they claim that the only working part of the patio umbrella is not covered due to normal wear and tear? How ridiculous is that the only working part of the umbrella is not covered..it was built to go up and down upon demand. What else are they covering?
i have called them and Macy's and both are not interested in talking to me about this and that the claim is denied. I have filed a claim with the Better Business Bureau against Macy's and Uniters because this is a scam. My next step will be contacting the Attny General office in NJ as this Scam must stop.
I have read similar issues on this same company. They MUST be stopped. DO NOT BUY ANYTHING FROM MACY's FURNITURE OR ANYTHING THAT INVOLVES A WARRANTY PROGRAM SUPPLIED BY UNITERS.
I purchased a dining room table from Miskelly's Furniture and I discovered in June some check marks on my table made by a relative. Instead of them telling me, they just pulled the place mat over it to cover it up. I take great care in caring for this table. I used the products that was provided to me to clean it (and was recently informed that those products caused some other scratches on the table). The marks that I discovered was accidentally done by a family member (not normal wear as my denial letter stated). Within 15 days of noticing the damage I contacted the warranty department. Information was taken over the phone and I was given a claim number. I reported the damage within 15 days of discovering it. Someone was sent out to look at the table. The gentleman came on a Sunday and was told he would just recommend replacement. He stated I would get a call on Monday just to confirm that he came by to review the damage (never received that call). I then received a denial letter in the mail that was dated for July 14, 2014 but I just pulled it out the box on today July 26, 2014 (I do check my mail every day). Guess that's why it's called snail mail. The letter states that "Upon inspection of the reported damages it was observed that the cause cannot be attributed on any single occurrence or accident and that the damages are the result of normal wear from consumer usage". A scratch here or there is normal wear from consumer usage not damage that was done accidental. I was also told that the damage done was from natural progression of usage. The damage done to my table was not natural progression. So basically the warranty is crap. I will be reaching out to the store where I purchased the table. I can dispute the letter within 30 days, but now I have more like 18 days considering it took 12 days for the letter to arrive. Along with the dispute I have to attach 5 photos in good lighting and at different angles. This warranty is pure crap. Of course the salesman will tell you it covers everything. But I never take their word for it and I read it for myself. I will be responding to the denial letter but I'm also reaching out to the Better Business Bureau. I just refuse to accept this as normal wear when it's not.
My wife and I bought furniture from Value City in April 2015. We had some issues that needed addressed. Upon contacting Uniters and scheduling service after much difficulty on the phone, they arrived and stated the issue was not covered by their warranty. Their contract states a refund for the remaining balance will be issued u[n written request. We submitted a letter along with all other documentation they requested in June 2016 and then not hearing from them, resubmitted another letter with documentation in November 2016 and still have not heard from them. We are contacting the Better Business Bureau and the State Attorney General's office to file complaints and also Value City furniture to advise them they should not be utilizing this comp[any for their warranty services.
UNITERS North America, LLC Reviews
What a rip-off! The so called Worry-no-More warranty that Macy's sells with their furniture is worthless and is a rip-off / Scam.
i I purchased a $2,500 patio set and bought this 5 year warranty that is serviced by Uniters. Not only are they slow to respond to inquiries-they claim that the only working part of the patio umbrella is not covered due to normal wear and tear? How ridiculous is that the only working part of the umbrella is not covered..it was built to go up and down upon demand. What else are they covering?
i have called them and Macy's and both are not interested in talking to me about this and that the claim is denied. I have filed a claim with the Better Business Bureau against Macy's and Uniters because this is a scam. My next step will be contacting the Attny General office in NJ as this Scam must stop.
I have read similar issues on this same company. They MUST be stopped. DO NOT BUY ANYTHING FROM MACY's FURNITURE OR ANYTHING THAT INVOLVES A WARRANTY PROGRAM SUPPLIED BY UNITERS.
I purchased a dining room table from Miskelly's Furniture and I discovered in June some check marks on my table made by a relative. Instead of them telling me, they just pulled the place mat over it to cover it up. I take great care in caring for this table. I used the products that was provided to me to clean it (and was recently informed that those products caused some other scratches on the table). The marks that I discovered was accidentally done by a family member (not normal wear as my denial letter stated). Within 15 days of noticing the damage I contacted the warranty department. Information was taken over the phone and I was given a claim number. I reported the damage within 15 days of discovering it. Someone was sent out to look at the table. The gentleman came on a Sunday and was told he would just recommend replacement. He stated I would get a call on Monday just to confirm that he came by to review the damage (never received that call). I then received a denial letter in the mail that was dated for July 14, 2014 but I just pulled it out the box on today July 26, 2014 (I do check my mail every day). Guess that's why it's called snail mail. The letter states that "Upon inspection of the reported damages it was observed that the cause cannot be attributed on any single occurrence or accident and that the damages are the result of normal wear from consumer usage". A scratch here or there is normal wear from consumer usage not damage that was done accidental. I was also told that the damage done was from natural progression of usage. The damage done to my table was not natural progression. So basically the warranty is crap. I will be reaching out to the store where I purchased the table. I can dispute the letter within 30 days, but now I have more like 18 days considering it took 12 days for the letter to arrive. Along with the dispute I have to attach 5 photos in good lighting and at different angles. This warranty is pure crap. Of course the salesman will tell you it covers everything. But I never take their word for it and I read it for myself. I will be responding to the denial letter but I'm also reaching out to the Better Business Bureau. I just refuse to accept this as normal wear when it's not.
No Response to Inquiries
My wife and I bought furniture from Value City in April 2015. We had some issues that needed addressed. Upon contacting Uniters and scheduling service after much difficulty on the phone, they arrived and stated the issue was not covered by their warranty. Their contract states a refund for the remaining balance will be issued u[n written request. We submitted a letter along with all other documentation they requested in June 2016 and then not hearing from them, resubmitted another letter with documentation in November 2016 and still have not heard from them. We are contacting the Better Business Bureau and the State Attorney General's office to file complaints and also Value City furniture to advise them they should not be utilizing this comp[any for their warranty services.