AVOID AT ALL COSTS. By far the worst company I have ever worked with. My original quote was $1800 and totaled paid was $3000. They lowball the price and end up costing the same amount as every other company—so don’t go through the trouble! They were untruthful and deceitful throughout the entire process. Arthur will tell you anything to get your business…told that they do not subcontract, first month of storage is free, that the square footage is an overestimation, etc. FYI if you read the reviews on other sites that are positive, they are clearly fake—the language used is ridiculous.
My original move date, May 20th, was missed according to Shasha because they were pulled over by the Department of Transportation and were not allowed to drive because they had maxed their allowable driving hours. Admittance of abusing their drivers. I was then told the pickup would be the following day—which after numerous attempts at calling found out at 5pm they were not coming.
I was then told pickup would be Friday, which Arthur said he “would give his word they were coming”—which at 3pm I was told they wouldn’t pick up. Pick-up actually occurred 5 days after the scheduled pickup that Saturday. This cost me $75 for my unused Boston permit and $100 because I then had to have a long distance move. I asked for an additional month of storage ($320) and when I saw the revised copy of the contract (which I was never emailed) I was charged for three months. This was partially corrected after numerous calls but I still was overcharged $72. Despite less goods were moved than in the original estimation, I was over my sq footage my 75ft.
This worst part of this moving company is the customer service. I know other moving companies may have similar issues, but I highly doubt their customer service operates as poorly as United Royal Van Lines. After a few attempts, I learned they do not answer your messages. You have to call them repeatedly to get an answer. This is not an exaggeration—15-20 calls/answer. I honestly probably placed 200-250 call throughout this entire process.
Baha’s moving crew the only positive part of the experience. They handled the furniture well on the way out, and it was clear that they were not the cause of the furniture’s damage.
My delivery date was set for July 1st and the actual delivery date was July 7th. I called customer service three days in a row, and somehow each day my furniture “was being loaded.” When they actually arrived, the crew was not affiliated with United Royal Van Lines. They barely spoke English, which made the entire process incredibly difficult. They insisted that they could not fit the truck in the massive loading dock without even attempting, and said that it would cost me $300, despite other trucks backing into the same spot easily. (I later learned the movers directly pocket this money.) Every single piece of furniture delivered was damaged in some manner. I had at least 6 boxes that were not mine brought into my apartment. I’m missing a very pricey end table and lamp, which was no surprise after so many items were brought up that were not my own. Unfortunately, the $.60/lb insurance would give me ~$30 for a $600 table.
The stress is not worth the money that appears to be saved at the time of the quote is given. Use another mover.
Royal Van Lines was booked over 2 months in advance and contracts were signed. I did change date about 30days before move and company ageed to new date. confirmed 3 days in advance. Was told night before movethat company was going to come and move our stuff then on day of move company just cancelled at 11AM on a friday. reason was they had no driver after the job was booked 2months in advance. The company offered only a refund of the downpayment.
Professional rip-off, horrible service, significant delay, damaged stuff, and unethical and bad treatment. Worst moving experience I ever had. Would rank this company in negative if available.
I recently used this company to ship my household from FL to MI. I ended up overcharged $2400, the shipment arrived after significant delay, and most of my furniture and household were broken or damaged. Worst customer service. Tried contacting the company by phone, fax, email, and even regular mail to resolve this issue without success.
This company allegedly quoted me much smaller size for my inventory to put me at stress on the pickup day, charge more than in the binding contract, and fix the paperwork to appear I had additional stuff and that a revised estimate was given to me prior to loading the stuff. Further, this company used careless and irresponsible subcontractor, such that my stuff was delivered after a significant delay, most of it broken or damaged.
When shopping for moving services, the moving coordinator in this company was very details-oriented and spent about an hour with me over the phone asking for details about every item I am shipping. This, along with the reasonable quote he gave me, encouraged me to sign a BINDING contract with the company to ship my stiff, which was the worst decision I’ve ever made in my life.
The main issues I have with the company is that they did not abide by the binding contract. They started off by deliberately underestimated the price for the volume of goods I was shipping. The moving coordinator even balked when I suggested adding another 100 cubic feet to the estimate, just in case. He repeatedly assured me that the system they use for estimating the inventory size exaggerates the size for my favor, such that I will end up NOT paying any more than the quoted price. The first thing the moving crew did after arrival at my house in the morning of the moving day was to check my inventory to make sure it is the same as in the contract and had me sign the order to start loading the truck (with the same price in the binding estimate). I was, therefore, shocked to learn, after most of my goods were loaded on the somewhat undersized truck that arrived (by the way, not the fancy truck pictured in the company website, rather a small rented truck), that my goods would not fit and that, indeed, I would be charged an additional $2,400. This was told to me AFTER the workers had loaded most of the goods onto the truck, albeit in a rather haphazard manner. I was told that I had two options, one of which was that the movers would unload my goods and leave them on the ground, or that I could sign a revised estimate (in which they state that it was given to me BEFORE they start loading the truck) due to “additional goods” I had, which is not true. I was, therefore, obligated to sign or I would have been left helpless with all my furniture on the ground before me and no one from the company customer service is answering my phone calls. As a matter of fact, several items from my inventory were removed since I had donated them prior to moving. Furthermore, when my goods (worth of $10,000) were finally delivered, after a significant delay, the subcontractor the company used was extremely careless and irresponsible, that most of my goods were damaged or lost as reported in the delivery form. Add to all this, the damages the crew caused in my house and the significant delivery delay (during which, I tried endlessly contacting the company to figure out about the status of my shipment without success) that caused me to buy new stuff waiting for my shipment to arrive.
I regret using this company for my moving. I would had better sold my stuff instead of having it broken in addition to the expensive moving cost and extra charges by this company!
To start with , pickup was on time (28th May 2015) and quick. One of the guys who were involved in the move was rude and careless in handling things.Tore the mattress sover we bought. Threw around things. Luckily none of our items were fragile.
After the pickup, i received a mail with the Job number and link to track the shipment. Believe me or not. The status has not changed since 3 weeks. It just says : your package is booked and contact Customer service"
While pickup itself , i mentioned the drop date as between 10 and 13th June 2015. They were so generous to give me 1 month free storage. Later i discovered the fact that storage would be inside the truck itself.
Coming to Customer Service - The worst i have ever seen.
I called on 8th June to inform my drop-off date would be 13th June. The customer service agent picks up immediately and says i would get back a call with an ETA when i can get my items. I never got a call back.
Later , I have been trying to reach the customer service executive for 3 days for followup. It always went for voice mail all the times in a day. They dont pick your calls by seeing your number i guess. Best of that is you wont be able to leave a voice mail , because their voice mail box is full.
With great difficulty , i reached the customer service after 3 days , just to get an answer that there will be no ETA. Always get the same reply - Driver would call 24 hours before he reaches my place. Well it has not happened.
After a week , after great difficuly and multiple tries and harsh mails(no reply there as well) ,reached an agent just to get an answer that 5 days (20th June) is ETA. I had asked for update on 18th and no reply for email or phone call.
The agreement says you will be given verbal information on your package.ITS FAKE. I understood , why they mentioned verbal because , they are sure , they will not be able to deliver on time. And no information will be given.
I am still waiting for my package, lying down on the floor in my new home. Never ever go for this company.
United Vanlines Took my possessions, charged me over double the quote given to me, & will not call me back since May 2015 to set a delivery date. I paid them over $1980.oo so far. Quote was 1,600.00. They wast $3,269.00 at delivery!!
BEWARE: This company uses bait-and-switch tactics. They will also hold your belongings hostage. They quoted us a price of $2100. After they loaded the truck and drove away, the foreman stayed behind and presented us with a bill for $6400!
We refused to pay it and put us on the phone with the "manager" at corporate. We agreed on $3,000 total charge and changed the paper work to reflect that price, with the foreman's blessing. They called the next day and said if we wanted them to deliver our stuff we would have to pay $5,000 in addition to the $1800 already charged.
We'll be reporting them to the BBB and will probably have to sue them. We doubt we will see our belongings again.
On Febuary 11, 2015 I was qutote a fee of $$2836.74 to move all my belonging to California from Florida. My pick up date was March 13, 2015 with a deliver on 04/17/2015. When they loaded all my belongings into te truck the told me the total amount would be $4949.00 and would give me a discount of $694.00. My new price is $4470.00 cause they added extra fees like $200.00 extra packaging, $240.00 for my scooter, and another $594.00 for over weight. I gave them $750.00 deposit , $1400.00 when they arrived to my house in Florida to start moving. When I got to California my home was not ready and neither was my stuff arrived yet. I was transferred to Arizona the same week my stuff was going to arrive. I notified Art of the Changes and told him I will meet them in California to get my belongings and pay my balance when I was told they put it in a storage somewere in Corona, Ca on April3, 2015 and that I have a balance and a $2105.00 and a$600.00 storage fee for 1 month . On May 11, 2015 I sent them $1000.00 with a new balance $1485.75. Than less than 3 weeks later On June 3, 2015 Shasha is emailing me telling me I have a new balance of $2085.00 and my stuff is going to be auctioned and I had till June 5,2015 by 5pm.
I made several attempts to call and email her with no response , call Arturo he hung up on me twice , called Jenny she explained the charges but could not help or even make a payment arrangement that I was trying to do. The month was not up and there were adding $600.00 and could not tell me were my personnal belongs are. I asked about the free 30 day storage I was promised by Arturo when we first spoke and John Miller, Jenny and Arturo said the free 30 day storage is from the time we pick up till we deliver not from the time we drop off in storage. So that is were my extra storage fee is . As of today I dont know were my stuff is and was told On Monday June 8th I will have another $1500.00 in legal fees or it goes back to florida for Auction.
United Royal gave me a binding estimate of $2,526 - on the day of the move it increased to $3,464. I paid 70% as per the contract, balance due at the time of delivery by cash or money order. First available delivery date on contract was May 1st.
On April 4th I emailed Arthur with correct delivery address and revised delivery date of April 27th. I received confirmation that it was a go.
On April 17th the driver called to deliver - I was still out of state and new home was not mine until April 27. On April 20th Customer Service called to say that because I couldn't accept delivery I was incurring storage charges. My contract included 30 days of free storage. I contacted moving coordinator Arthur at United Royal who said he would take care of it. I never heard back from him.
On April 27th my belongings did not arrive. I was told that because I could not accept delivery on April 17th, they reserved the right, as per the contract, to schedule a delivery 21-30 business days from the first available delivery date on the contract - May 1st. On April 28th I was told if I paid the balance in full, they would tell me where my belongings were being stored so I could go get them. On April 30th I was told if I paid the balance in full to them, they would hire a third party mover to deliver my belongings sometime next week.
As of today, May 1st, I still don't have my belongings, I don't know where my belongings are, and I don't have a delivery date.
I was given a binding moving estinate in the amount of$2300.32, when the truck loaded out furniture I was given a bill in the amount of $4500.00 Igave 2600.00 up on dillever i have to pay $1400.00 Iam being charged 2 times for the same think.
United Royal Van Lines Reviews
AVOID AT ALL COSTS. By far the worst company I have ever worked with. My original quote was $1800 and totaled paid was $3000. They lowball the price and end up costing the same amount as every other company—so don’t go through the trouble! They were untruthful and deceitful throughout the entire process. Arthur will tell you anything to get your business…told that they do not subcontract, first month of storage is free, that the square footage is an overestimation, etc. FYI if you read the reviews on other sites that are positive, they are clearly fake—the language used is ridiculous.
My original move date, May 20th, was missed according to Shasha because they were pulled over by the Department of Transportation and were not allowed to drive because they had maxed their allowable driving hours. Admittance of abusing their drivers. I was then told the pickup would be the following day—which after numerous attempts at calling found out at 5pm they were not coming.
I was then told pickup would be Friday, which Arthur said he “would give his word they were coming”—which at 3pm I was told they wouldn’t pick up. Pick-up actually occurred 5 days after the scheduled pickup that Saturday. This cost me $75 for my unused Boston permit and $100 because I then had to have a long distance move. I asked for an additional month of storage ($320) and when I saw the revised copy of the contract (which I was never emailed) I was charged for three months. This was partially corrected after numerous calls but I still was overcharged $72. Despite less goods were moved than in the original estimation, I was over my sq footage my 75ft.
This worst part of this moving company is the customer service. I know other moving companies may have similar issues, but I highly doubt their customer service operates as poorly as United Royal Van Lines. After a few attempts, I learned they do not answer your messages. You have to call them repeatedly to get an answer. This is not an exaggeration—15-20 calls/answer. I honestly probably placed 200-250 call throughout this entire process.
Baha’s moving crew the only positive part of the experience. They handled the furniture well on the way out, and it was clear that they were not the cause of the furniture’s damage.
My delivery date was set for July 1st and the actual delivery date was July 7th. I called customer service three days in a row, and somehow each day my furniture “was being loaded.” When they actually arrived, the crew was not affiliated with United Royal Van Lines. They barely spoke English, which made the entire process incredibly difficult. They insisted that they could not fit the truck in the massive loading dock without even attempting, and said that it would cost me $300, despite other trucks backing into the same spot easily. (I later learned the movers directly pocket this money.) Every single piece of furniture delivered was damaged in some manner. I had at least 6 boxes that were not mine brought into my apartment. I’m missing a very pricey end table and lamp, which was no surprise after so many items were brought up that were not my own. Unfortunately, the $.60/lb insurance would give me ~$30 for a $600 table.
The stress is not worth the money that appears to be saved at the time of the quote is given. Use another mover.
Royal Van Lines was booked over 2 months in advance and contracts were signed. I did change date about 30days before move and company ageed to new date. confirmed 3 days in advance. Was told night before movethat company was going to come and move our stuff then on day of move company just cancelled at 11AM on a friday. reason was they had no driver after the job was booked 2months in advance. The company offered only a refund of the downpayment.
Professional rip-off, horrible service, significant delay, damaged stuff, and unethical and bad treatment. Worst moving experience I ever had. Would rank this company in negative if available.
I recently used this company to ship my household from FL to MI. I ended up overcharged $2400, the shipment arrived after significant delay, and most of my furniture and household were broken or damaged. Worst customer service. Tried contacting the company by phone, fax, email, and even regular mail to resolve this issue without success.
This company allegedly quoted me much smaller size for my inventory to put me at stress on the pickup day, charge more than in the binding contract, and fix the paperwork to appear I had additional stuff and that a revised estimate was given to me prior to loading the stuff. Further, this company used careless and irresponsible subcontractor, such that my stuff was delivered after a significant delay, most of it broken or damaged.
When shopping for moving services, the moving coordinator in this company was very details-oriented and spent about an hour with me over the phone asking for details about every item I am shipping. This, along with the reasonable quote he gave me, encouraged me to sign a BINDING contract with the company to ship my stiff, which was the worst decision I’ve ever made in my life.
The main issues I have with the company is that they did not abide by the binding contract. They started off by deliberately underestimated the price for the volume of goods I was shipping. The moving coordinator even balked when I suggested adding another 100 cubic feet to the estimate, just in case. He repeatedly assured me that the system they use for estimating the inventory size exaggerates the size for my favor, such that I will end up NOT paying any more than the quoted price. The first thing the moving crew did after arrival at my house in the morning of the moving day was to check my inventory to make sure it is the same as in the contract and had me sign the order to start loading the truck (with the same price in the binding estimate). I was, therefore, shocked to learn, after most of my goods were loaded on the somewhat undersized truck that arrived (by the way, not the fancy truck pictured in the company website, rather a small rented truck), that my goods would not fit and that, indeed, I would be charged an additional $2,400. This was told to me AFTER the workers had loaded most of the goods onto the truck, albeit in a rather haphazard manner. I was told that I had two options, one of which was that the movers would unload my goods and leave them on the ground, or that I could sign a revised estimate (in which they state that it was given to me BEFORE they start loading the truck) due to “additional goods” I had, which is not true. I was, therefore, obligated to sign or I would have been left helpless with all my furniture on the ground before me and no one from the company customer service is answering my phone calls. As a matter of fact, several items from my inventory were removed since I had donated them prior to moving. Furthermore, when my goods (worth of $10,000) were finally delivered, after a significant delay, the subcontractor the company used was extremely careless and irresponsible, that most of my goods were damaged or lost as reported in the delivery form. Add to all this, the damages the crew caused in my house and the significant delivery delay (during which, I tried endlessly contacting the company to figure out about the status of my shipment without success) that caused me to buy new stuff waiting for my shipment to arrive.
I regret using this company for my moving. I would had better sold my stuff instead of having it broken in addition to the expensive moving cost and extra charges by this company!
To start with , pickup was on time (28th May 2015) and quick. One of the guys who were involved in the move was rude and careless in handling things.Tore the mattress sover we bought. Threw around things. Luckily none of our items were fragile.
After the pickup, i received a mail with the Job number and link to track the shipment. Believe me or not. The status has not changed since 3 weeks. It just says : your package is booked and contact Customer service"
While pickup itself , i mentioned the drop date as between 10 and 13th June 2015. They were so generous to give me 1 month free storage. Later i discovered the fact that storage would be inside the truck itself.
Coming to Customer Service - The worst i have ever seen.
I called on 8th June to inform my drop-off date would be 13th June. The customer service agent picks up immediately and says i would get back a call with an ETA when i can get my items. I never got a call back.
Later , I have been trying to reach the customer service executive for 3 days for followup. It always went for voice mail all the times in a day. They dont pick your calls by seeing your number i guess. Best of that is you wont be able to leave a voice mail , because their voice mail box is full.
With great difficulty , i reached the customer service after 3 days , just to get an answer that there will be no ETA. Always get the same reply - Driver would call 24 hours before he reaches my place. Well it has not happened.
After a week , after great difficuly and multiple tries and harsh mails(no reply there as well) ,reached an agent just to get an answer that 5 days (20th June) is ETA. I had asked for update on 18th and no reply for email or phone call.
The agreement says you will be given verbal information on your package.ITS FAKE. I understood , why they mentioned verbal because , they are sure , they will not be able to deliver on time. And no information will be given.
I am still waiting for my package, lying down on the floor in my new home. Never ever go for this company.
United Vanlines Took my possessions, charged me over double the quote given to me, & will not call me back since May 2015 to set a delivery date. I paid them over $1980.oo so far. Quote was 1,600.00. They wast $3,269.00 at delivery!!
BEWARE: This company uses bait-and-switch tactics. They will also hold your belongings hostage. They quoted us a price of $2100. After they loaded the truck and drove away, the foreman stayed behind and presented us with a bill for $6400!
We refused to pay it and put us on the phone with the "manager" at corporate. We agreed on $3,000 total charge and changed the paper work to reflect that price, with the foreman's blessing. They called the next day and said if we wanted them to deliver our stuff we would have to pay $5,000 in addition to the $1800 already charged.
We'll be reporting them to the BBB and will probably have to sue them. We doubt we will see our belongings again.
On Febuary 11, 2015 I was qutote a fee of $$2836.74 to move all my belonging to California from Florida. My pick up date was March 13, 2015 with a deliver on 04/17/2015. When they loaded all my belongings into te truck the told me the total amount would be $4949.00 and would give me a discount of $694.00. My new price is $4470.00 cause they added extra fees like $200.00 extra packaging, $240.00 for my scooter, and another $594.00 for over weight. I gave them $750.00 deposit , $1400.00 when they arrived to my house in Florida to start moving. When I got to California my home was not ready and neither was my stuff arrived yet. I was transferred to Arizona the same week my stuff was going to arrive. I notified Art of the Changes and told him I will meet them in California to get my belongings and pay my balance when I was told they put it in a storage somewere in Corona, Ca on April3, 2015 and that I have a balance and a $2105.00 and a$600.00 storage fee for 1 month . On May 11, 2015 I sent them $1000.00 with a new balance $1485.75. Than less than 3 weeks later On June 3, 2015 Shasha is emailing me telling me I have a new balance of $2085.00 and my stuff is going to be auctioned and I had till June 5,2015 by 5pm.
I made several attempts to call and email her with no response , call Arturo he hung up on me twice , called Jenny she explained the charges but could not help or even make a payment arrangement that I was trying to do. The month was not up and there were adding $600.00 and could not tell me were my personnal belongs are. I asked about the free 30 day storage I was promised by Arturo when we first spoke and John Miller, Jenny and Arturo said the free 30 day storage is from the time we pick up till we deliver not from the time we drop off in storage. So that is were my extra storage fee is . As of today I dont know were my stuff is and was told On Monday June 8th I will have another $1500.00 in legal fees or it goes back to florida for Auction.
United Royal gave me a binding estimate of $2,526 - on the day of the move it increased to $3,464. I paid 70% as per the contract, balance due at the time of delivery by cash or money order. First available delivery date on contract was May 1st.
On April 4th I emailed Arthur with correct delivery address and revised delivery date of April 27th. I received confirmation that it was a go.
On April 17th the driver called to deliver - I was still out of state and new home was not mine until April 27. On April 20th Customer Service called to say that because I couldn't accept delivery I was incurring storage charges. My contract included 30 days of free storage. I contacted moving coordinator Arthur at United Royal who said he would take care of it. I never heard back from him.
On April 27th my belongings did not arrive. I was told that because I could not accept delivery on April 17th, they reserved the right, as per the contract, to schedule a delivery 21-30 business days from the first available delivery date on the contract - May 1st. On April 28th I was told if I paid the balance in full, they would tell me where my belongings were being stored so I could go get them. On April 30th I was told if I paid the balance in full to them, they would hire a third party mover to deliver my belongings sometime next week.
As of today, May 1st, I still don't have my belongings, I don't know where my belongings are, and I don't have a delivery date.
I was given a binding moving estinate in the amount of$2300.32, when the truck loaded out furniture I was given a bill in the amount of $4500.00 Igave 2600.00 up on dillever i have to pay $1400.00 Iam being charged 2 times for the same think.