All negative reports you have read about this guy and his business are 100% true! I thought my terribly negative experience was a unique situtation until finding identical reviews on every review site and forum available. After receiving damaged headlights I attempted to having them refunded which was quickly shot down because my 30 days was up. This is a common tactic of theirs.
After hours of emails and harrassment from the owner, Matt , I finally sent them back for an exchange. Instead of an exchange I received my headlights back with a ridiculous amount of glue repairing the broken halo. Yes, glue. The glue had separated causing the halo to separate from the headlight 3 more times. 2 of those times I had sent them back and demanded they be replaced and the adjusters be fixed because the beams are pointed down and won't adjust.
Instead they have just continued to reglue them and have yet to fix the adjusters. The purchase was on Nov 2013 and it is now Nov 2014 and I have never had my lights for more than 6 weeks. They keep them for months at a time and tell me each time it's because their orders are backed up and they fired everyone and hired all new staff.
I have fought non stop with matt, who has no problems calling you names and blaming you (also blamed UPS and my installer, for an internal issue).
To date I spent $800 on the headlights and over $500 on re-installing and removing the headlights for what will now be my 4th time. I have also paid the shipping out of pocket.
He also told me he was recording our conversations even though I told him he did not have permission. After sending him an excerpt of the law stating that his actions were illegal he apologized through email and acknowledged that he had done so.
Tim has been as helpful as he could but that can only go so far with a guy like matt running the show. Do your research on this guy. I wish I did! You are insane to make a purchase from him , he is a lying theif and has been exposed many times before me
Umnitza|BMW Reviews
All negative reports you have read about this guy and his business are 100% true! I thought my terribly negative experience was a unique situtation until finding identical reviews on every review site and forum available. After receiving damaged headlights I attempted to having them refunded which was quickly shot down because my 30 days was up. This is a common tactic of theirs.
After hours of emails and harrassment from the owner, Matt , I finally sent them back for an exchange. Instead of an exchange I received my headlights back with a ridiculous amount of glue repairing the broken halo. Yes, glue. The glue had separated causing the halo to separate from the headlight 3 more times. 2 of those times I had sent them back and demanded they be replaced and the adjusters be fixed because the beams are pointed down and won't adjust.
Instead they have just continued to reglue them and have yet to fix the adjusters. The purchase was on Nov 2013 and it is now Nov 2014 and I have never had my lights for more than 6 weeks. They keep them for months at a time and tell me each time it's because their orders are backed up and they fired everyone and hired all new staff.
I have fought non stop with matt, who has no problems calling you names and blaming you (also blamed UPS and my installer, for an internal issue).
To date I spent $800 on the headlights and over $500 on re-installing and removing the headlights for what will now be my 4th time. I have also paid the shipping out of pocket.
He also told me he was recording our conversations even though I told him he did not have permission. After sending him an excerpt of the law stating that his actions were illegal he apologized through email and acknowledged that he had done so.
Tim has been as helpful as he could but that can only go so far with a guy like matt running the show. Do your research on this guy. I wish I did! You are insane to make a purchase from him , he is a lying theif and has been exposed many times before me