I cannot believe how unprofessional they were. Just be prepared, Pat, the owner is not worried about this being a good experience for your child as much as he is worried about the money. I too purchased a Groupon with the intention to try out a new place. This is a place that we haven't attended a party at yet. My 8 year old was super excited, she even picked out the 10 games he asked for with the final RSVP. The Groupon stated for 20 kids with pizza, drinks and ice cream. When asked for the final head count, I let him know that I wasn't getting many responses back, we were at 15, I was working on more, but I didn't expect to have more than 20. The place is very small and with a warehouse type of feel. It seemed dirty!
Upon arrival, he was no where to be found. He was behind his curtain and my guests were just standing around. The kids started to play with the 3 balloons that he had blown up and threw in the group of kids, as they started to play, he yelled at them to "calm down." He started to play a game that required passing a ball and literally was belittling the children, yelling at them, "what is wrong with you?" "don't you know how to follow direction?" amongst other really mean things. 1 girl ended up in tears, these are 8 year olds. The parents commented and were very upset. They even have video because they were in shock and couldn't believe it. He didn't play any of the games that my daughter requested and when I told her to let him know, she said she was scared because he was mean and looked like he was in a bad mood. I did ask the helper to ask him to play a song that my daughter wanted and he looked really annoyed.
I ordered 3 additional pies for the parents as well as soda. The soda was flat and when I let them know, they took it away and brought out more flat soda. I was embarrassed as my guests were the ones that brought it to my attention. We ended up with 19 kids, I paid for 20. The helper asked to take slices from the pies that I bought for the adults because there wasn't enough. I did bring it to Pat's attention and he said he only ordered for 15 as they don't like an overage of food. I paid for 20, so I am not sure how this could've happened other than the details to our party were done as if he didn't care and was cheap about it. There were not even enough chair or seats for the 20 guests. Some ended up sitting on the floor or the stage.
It came time for ice cream and of course I had 4 kids left without ice cream. When I asked the helper why there weren't more, she said they only planned for 15 guests. So, again, there wasn't enough. Regardless if I had 5 kids or 20, I still had as the Groupon stated for 20 kids. At the end of the party, he was quick to throw everyone out and making it very uncomfortable. At the end, he handed me another bill for $180. This he stated was for 20% gratuity as well as the pies and soda. Something didn't seem right, I asked for a receipt and he said he would email it to me. I asked for a paper copy and with hesitation, he handed it to me, still I haven't received an emailed receipt. He did over charge me on gratuity, he has yet to respond as to why. I did ask what gratuity covers and he did say this wasn't considered a tip as other guests tip them on top of that.
He did however offer me $50 in giveaways at my next party there. I was blown away at his lack of hospitality as well as how he runs his business.He has sneaky business tactics. It doesn't matter how long your business is open, that doesn't mean you are good. There will definitely not be another party here and I would NOT recommend it to anyone. If anything, it left some of the kids and parents upset and my daughter crying on the way home as well as him ripping me off. The concept of the place is fun, but I bet the kids would have had a better time dancing to a radio. DO NOT PURCHASE the groupon, it is NOT worth it and neither is having a party here at this establishment. Oh, and according to him, if you book a party with your groupon, most of us are cheap and do not like to spend money. I am sure that I can say for many parents out there, when it comes to your children's happiness, you will not spare any expense. I should have followed my intuition upon my first phone call with him. He was not friendly at all. Don't even take a chance!
Twist N Shout Reviews
I cannot believe how unprofessional they were. Just be prepared, Pat, the owner is not worried about this being a good experience for your child as much as he is worried about the money. I too purchased a Groupon with the intention to try out a new place. This is a place that we haven't attended a party at yet. My 8 year old was super excited, she even picked out the 10 games he asked for with the final RSVP. The Groupon stated for 20 kids with pizza, drinks and ice cream. When asked for the final head count, I let him know that I wasn't getting many responses back, we were at 15, I was working on more, but I didn't expect to have more than 20. The place is very small and with a warehouse type of feel. It seemed dirty!
Upon arrival, he was no where to be found. He was behind his curtain and my guests were just standing around. The kids started to play with the 3 balloons that he had blown up and threw in the group of kids, as they started to play, he yelled at them to "calm down." He started to play a game that required passing a ball and literally was belittling the children, yelling at them, "what is wrong with you?" "don't you know how to follow direction?" amongst other really mean things. 1 girl ended up in tears, these are 8 year olds. The parents commented and were very upset. They even have video because they were in shock and couldn't believe it. He didn't play any of the games that my daughter requested and when I told her to let him know, she said she was scared because he was mean and looked like he was in a bad mood. I did ask the helper to ask him to play a song that my daughter wanted and he looked really annoyed.
I ordered 3 additional pies for the parents as well as soda. The soda was flat and when I let them know, they took it away and brought out more flat soda. I was embarrassed as my guests were the ones that brought it to my attention. We ended up with 19 kids, I paid for 20. The helper asked to take slices from the pies that I bought for the adults because there wasn't enough. I did bring it to Pat's attention and he said he only ordered for 15 as they don't like an overage of food. I paid for 20, so I am not sure how this could've happened other than the details to our party were done as if he didn't care and was cheap about it. There were not even enough chair or seats for the 20 guests. Some ended up sitting on the floor or the stage.
It came time for ice cream and of course I had 4 kids left without ice cream. When I asked the helper why there weren't more, she said they only planned for 15 guests. So, again, there wasn't enough. Regardless if I had 5 kids or 20, I still had as the Groupon stated for 20 kids. At the end of the party, he was quick to throw everyone out and making it very uncomfortable. At the end, he handed me another bill for $180. This he stated was for 20% gratuity as well as the pies and soda. Something didn't seem right, I asked for a receipt and he said he would email it to me. I asked for a paper copy and with hesitation, he handed it to me, still I haven't received an emailed receipt. He did over charge me on gratuity, he has yet to respond as to why. I did ask what gratuity covers and he did say this wasn't considered a tip as other guests tip them on top of that.
He did however offer me $50 in giveaways at my next party there. I was blown away at his lack of hospitality as well as how he runs his business.He has sneaky business tactics. It doesn't matter how long your business is open, that doesn't mean you are good. There will definitely not be another party here and I would NOT recommend it to anyone. If anything, it left some of the kids and parents upset and my daughter crying on the way home as well as him ripping me off. The concept of the place is fun, but I bet the kids would have had a better time dancing to a radio. DO NOT PURCHASE the groupon, it is NOT worth it and neither is having a party here at this establishment. Oh, and according to him, if you book a party with your groupon, most of us are cheap and do not like to spend money. I am sure that I can say for many parents out there, when it comes to your children's happiness, you will not spare any expense. I should have followed my intuition upon my first phone call with him. He was not friendly at all. Don't even take a chance!