My family ordered a Christmas tree from Treetopia in November of 2014. Upon receiving the tree, it was missing a tree stand. A week later they sent a replacement stand. We thought we would finally be able to put up our tree, only to find out they had sent an incomplete tree with another mssing part. So now 2 of the 4 parts to be included were wrong or missing.
The correct part of the tree finally arrived on January 8th 2015. So I called Treetopia back to let them know since it was now January and Christmas had already passed I would no longer need a Christmas tree, and that I wanted a refund.
They unappologeticly refused to offer a refund stating that my 30 day window to request a refund had already expired even though it took them well over 30 days to finally complete my order.
Treetopia Reviews
My family ordered a Christmas tree from Treetopia in November of 2014. Upon receiving the tree, it was missing a tree stand. A week later they sent a replacement stand. We thought we would finally be able to put up our tree, only to find out they had sent an incomplete tree with another mssing part. So now 2 of the 4 parts to be included were wrong or missing.
The correct part of the tree finally arrived on January 8th 2015. So I called Treetopia back to let them know since it was now January and Christmas had already passed I would no longer need a Christmas tree, and that I wanted a refund.
They unappologeticly refused to offer a refund stating that my 30 day window to request a refund had already expired even though it took them well over 30 days to finally complete my order.