Last June, I was given a credit for flight itinerary # 12165805961. This was the flight to my brother’s wedding in Aruba. A flight I couldn’t afford to miss, luckily there was another flight twice as expensive leaving out of another airport later that day. I happily drove across the state and paid the higher ticket cost.
Travelocity informed me not to worry, I was given a credit for the ticket of $726 and that the credit was good for up to one year after the cancellation date – June 25 2014. I asked them to put this in writing and the customer service representative informed me that he couldn’t do that. The only email he could send over is the cancelled itinerary and that would service as the voucher for the credit.
I didn’t feel this was sufficient because I felt he was just trying to get me off the phone and that when I would attempt to use the credit later there would be some unforeseen reason that would prevent me from using it. I asked to speak a supervisor, again the supervisor informed me of the same message – Travelocity’s policy is no emails of any sort to confirm your credit or any of the details of its redemption – just the cancelled itinerary would be sent over.
I keep the email as they instructed and attempted to use the credit yesterday as the expiration date, June 25 2015, one year from the cancellation date is approaching. I called customer service to use my credit as instructed and just as I suspected – I was not able to use my credit! Travelocity would not honor the credit!
Travelocity informed me that the policy is to use the credit one year from the purchase date not the cancellation date. I told my side of the story, which I was informed its good for one year since the cancellation date. They asked me to prove with paperwork what I was saying – all I have is the information handwritten on paper that the original customer service representative informed me last June and the cancelled itinerary email– but no information about the redemption policy in email from Travelocity– because its Travelocity’s policy no to send any!
I booked a round trip flight from Orlando, Florida, to London, England, in December 2014, for a trip in April. I booked way before the terror attacks in Paris. Watching the news made me think about traveling abroad, so I cancelled my trip. Travelocity told me that I could not get back the $1321 I spent on the ticket. I thought, okay, I have a large credit with United Airlines.
I decided to book a trip to Washington, D.C. Our nation's capital seems like a safer place to travel. So, I called Travelocity to book as I couldn't do the re-booking on-line. I had to make a call. The first agent I spoke with told me that since I was doing a re-booking, I would have to pay about $100 or $200 rebooking fee. They she said I had to speak with the "Credit Department" since I had a credit with United Airlines. I spoke to a second Travelocity agent who told me that the fee to rebook a flight would be $300. So, the $208 round trip from Orlando Florida to Washington DC would cost $508. And, to top it off, the $300 rebooking fee could not be taken out of the $1321 credit I have with United. I decided to not take a trip to DC because I cannot afford to take on a $300 re-booking fee on my credit card. So, I have a $1321 credit that is good for a year and I will be charged $300 to make a rebooking. Oh, the silver lining? I won't be charged for a second booking.
Don't think about getting the so-called "Total Protection Plan" for $87. That is a rip off as well. Doesn't cover anything except medical issues, and you really need to read the fine print. What I find interesting is that under General Plan Exclusions, the insurance company will not pay for any loss caused by or incurred resulting from:
normal pregnancy; declared or undeclared war, or any act of war; service in the armed forces of any country; business contractual or education obligations... a loss that results from an illness, dicease or other condition...
Wow, service in the armed forces?! You have got to be kidding. So, a service member who has some time off, books a flight through Travelocity, then gets called back to service and loses all that money. Nice.
The famous guarantee from Travelocity that if you find a lower price for the same room on the same date from another website, they will refund the difference and add $50 to your Travelocity account is false.
I booked and paid in advance a non-refundable room price through Travelocity for the Adolphus Hotel in Dallas, then reported the lower price I found that evening on Getaroom.com. I was denied the guarantee on the basis of the fact that the Getaroom reservation allowed for a limited cancellation time for a refund, whereas the Travelocity reservation was absolutely non-refundable with no cancellation allowed.
In other words, the Getaroom res was not only better in price, it was better in terms, too! Travelocity's "customer care" people (in an off-shore call center), including a supervisor I waited on hold 21 minutes to talk to, admitted that both the price and terms were better at Getaroom, but that the difference in the cancellation conditions made it not an exact match; therefore, no guarantee applied.
The so-called guarantee is false because the better rate cannot include anything else that's also better! How ridiculous is that? Needless to say I will not use Travelocity again. There are others whose guarantees actually mean something sensible and reliable.
This is the information provided to Travelocity, accompanied by a screenshot of the Getaroom.com offer, all of which was uploaded to the Travelocity system to make the claim:
When trying to make a hotel reservation though Travelocity for a one-night hotel stay, the website didn't show that it "accepted" reservation first 2 times; did appear to make reservation the third time. However, I never received a confirmation email/# from them.
I checked my credit card account, and it had been charged on the date I made the reservation (for just one room). When I called to cancel, Travelocity--and then Expedia, to whom one staffer sent me--said they could find no record of the reservation, without a confirmation number.....even tho I could see the charge on my credit card. (Note: this took almost 3 hrs. in calls to get this far.)
Called the hotel directly: They confirmed there was a reservation (actually, 3) in my name, labelled Expedia. They said they couldn't cancel because it wasn't made through the hotel. They gave me the reservation number.
After another couple hours on the phone--both Travelocity and Expedia said they couldn't find the record. I finally called my credit card--they were very helpful, nice in helping file a disputed claim.
I urge people not to make hotel reservations except directly with the hotel in question. They'll nearly always meet the quoted Travelocity price, and a few extra dollars is worth not dealing with Travelocity.
Travelocity.com Reviews
Last June, I was given a credit for flight itinerary # 12165805961. This was the flight to my brother’s wedding in Aruba. A flight I couldn’t afford to miss, luckily there was another flight twice as expensive leaving out of another airport later that day. I happily drove across the state and paid the higher ticket cost.
Travelocity informed me not to worry, I was given a credit for the ticket of $726 and that the credit was good for up to one year after the cancellation date – June 25 2014. I asked them to put this in writing and the customer service representative informed me that he couldn’t do that. The only email he could send over is the cancelled itinerary and that would service as the voucher for the credit.
I didn’t feel this was sufficient because I felt he was just trying to get me off the phone and that when I would attempt to use the credit later there would be some unforeseen reason that would prevent me from using it. I asked to speak a supervisor, again the supervisor informed me of the same message – Travelocity’s policy is no emails of any sort to confirm your credit or any of the details of its redemption – just the cancelled itinerary would be sent over.
I keep the email as they instructed and attempted to use the credit yesterday as the expiration date, June 25 2015, one year from the cancellation date is approaching. I called customer service to use my credit as instructed and just as I suspected – I was not able to use my credit! Travelocity would not honor the credit!
Travelocity informed me that the policy is to use the credit one year from the purchase date not the cancellation date. I told my side of the story, which I was informed its good for one year since the cancellation date. They asked me to prove with paperwork what I was saying – all I have is the information handwritten on paper that the original customer service representative informed me last June and the cancelled itinerary email– but no information about the redemption policy in email from Travelocity– because its Travelocity’s policy no to send any!
I booked a round trip flight from Orlando, Florida, to London, England, in December 2014, for a trip in April. I booked way before the terror attacks in Paris. Watching the news made me think about traveling abroad, so I cancelled my trip. Travelocity told me that I could not get back the $1321 I spent on the ticket. I thought, okay, I have a large credit with United Airlines.
I decided to book a trip to Washington, D.C. Our nation's capital seems like a safer place to travel. So, I called Travelocity to book as I couldn't do the re-booking on-line. I had to make a call. The first agent I spoke with told me that since I was doing a re-booking, I would have to pay about $100 or $200 rebooking fee. They she said I had to speak with the "Credit Department" since I had a credit with United Airlines. I spoke to a second Travelocity agent who told me that the fee to rebook a flight would be $300. So, the $208 round trip from Orlando Florida to Washington DC would cost $508. And, to top it off, the $300 rebooking fee could not be taken out of the $1321 credit I have with United. I decided to not take a trip to DC because I cannot afford to take on a $300 re-booking fee on my credit card. So, I have a $1321 credit that is good for a year and I will be charged $300 to make a rebooking. Oh, the silver lining? I won't be charged for a second booking.
Don't think about getting the so-called "Total Protection Plan" for $87. That is a rip off as well. Doesn't cover anything except medical issues, and you really need to read the fine print. What I find interesting is that under General Plan Exclusions, the insurance company will not pay for any loss caused by or incurred resulting from:
normal pregnancy; declared or undeclared war, or any act of war; service in the armed forces of any country; business contractual or education obligations... a loss that results from an illness, dicease or other condition...
Wow, service in the armed forces?! You have got to be kidding. So, a service member who has some time off, books a flight through Travelocity, then gets called back to service and loses all that money. Nice.
The famous guarantee from Travelocity that if you find a lower price for the same room on the same date from another website, they will refund the difference and add $50 to your Travelocity account is false.
I booked and paid in advance a non-refundable room price through Travelocity for the Adolphus Hotel in Dallas, then reported the lower price I found that evening on Getaroom.com. I was denied the guarantee on the basis of the fact that the Getaroom reservation allowed for a limited cancellation time for a refund, whereas the Travelocity reservation was absolutely non-refundable with no cancellation allowed.
In other words, the Getaroom res was not only better in price, it was better in terms, too! Travelocity's "customer care" people (in an off-shore call center), including a supervisor I waited on hold 21 minutes to talk to, admitted that both the price and terms were better at Getaroom, but that the difference in the cancellation conditions made it not an exact match; therefore, no guarantee applied.
The so-called guarantee is false because the better rate cannot include anything else that's also better! How ridiculous is that? Needless to say I will not use Travelocity again. There are others whose guarantees actually mean something sensible and reliable.
This is the information provided to Travelocity, accompanied by a screenshot of the Getaroom.com offer, all of which was uploaded to the Travelocity system to make the claim:
Purchase Date: 10/20/2014
Purchase Type: Hotel
ItineraryNumber: 18915799484
Price Paid: 170.81
Lower Price Found: 152.69
Website URL (Lower price found): getaroom.com
When trying to make a hotel reservation though Travelocity for a one-night hotel stay, the website didn't show that it "accepted" reservation first 2 times; did appear to make reservation the third time. However, I never received a confirmation email/# from them.
I checked my credit card account, and it had been charged on the date I made the reservation (for just one room). When I called to cancel, Travelocity--and then Expedia, to whom one staffer sent me--said they could find no record of the reservation, without a confirmation number.....even tho I could see the charge on my credit card. (Note: this took almost 3 hrs. in calls to get this far.)
Called the hotel directly: They confirmed there was a reservation (actually, 3) in my name, labelled Expedia. They said they couldn't cancel because it wasn't made through the hotel. They gave me the reservation number.
After another couple hours on the phone--both Travelocity and Expedia said they couldn't find the record. I finally called my credit card--they were very helpful, nice in helping file a disputed claim.
I urge people not to make hotel reservations except directly with the hotel in question. They'll nearly always meet the quoted Travelocity price, and a few extra dollars is worth not dealing with Travelocity.