Took my car for a simple oil change. It took over two hours. They claim the issue as an oil filter not in stock yet I was not ever mentioned they had to order one. After the service, several weeks past as I do not use this car often in the winter I noticed an oil puddle on my garage. OIL leak. I checked the dipstick and the tube had been shattered. Of course the mechanic did this and NEVER told. Of course they damaged the car. NO LEAK BEFORE. LEAK AFTER. Of course, they deny this. We shall see them in court. DO NOT TRUST THIS BUSINESS.
On Monday January 18th I brought my Lincoln Continental to Tires Plus for tires. I was told that the Firestone Affinity was a great replacement for the Michelins I had on the car. After my tires were removed they found " a problem" the inner tie rods were shot & an additional $300.00 was needed to finish the job. They said it could not be alligned without the new parts.
We went ahead with the recommendation & I was told that the car would be better handling when this was done. I had to drive home in the dark & the car was out of control the whole way. It was swaying around the highway without my moving the steering wheel. I could not exceed 25mph the whole way home. The next morning I called the store to report the problem & was curtly told to bring it back. I decided not to as I no longer trusted them & took to my mechanic instead for his opinion. He drove it & was shocked they turned the car back to me in that condition. When they put the car up on the lift they could not find anything wrong but they looked at the tire pressure & it was way over pressure on all 4 tires. My car has a notice on the door to not overinflate the tires. They have to be @ 32 ppi not the 40+ppi that was in all tires. I will never go there again as I could have lost my life driving like that. I have put a report in to the corporate office 7 have a case number so i will report back if they make it right.
I have a 2001 Ford Explorer Sport. I've had it since April 2013. I started going to tires plus for my oil changes only from the time I owned the vehicle. My last visit was June 2014. I went in and everything started out normal. People were coming in after me and I realized that everyone that came in after me was gone. I went to see why it was taking so long for a oil change. I looked in the window the guy that was looking at my car couldn't of been older then 20 years old. The lady at the counter went to the back after I ask her why is it taking so long. He said something to her and then the next thing I know they were bringing my car to the front. I asked the lady how old was this guy and is she sure he did an oil change and did he put the right oil in my car. She said she watched him put it in. Wish I would of paid someone to double check my car that day because after that the car started sounding different when started eventually the engine literally feel apart. When the mechanic let some of the oil out it was completely black. He said if this was new oil it wouldn't be this dark. I had this same engine checked by the same person when I got this vehicle he said the previous owners took very good care of this truck and the engine was sweet as he put it. It took my trip to tires plus to ruin a perfectly good engine. To this day I don't know what this young boy had me waiting for for two hours. I never seen him do anything to the truck besides put it on the lift and inspect it. I know he was not a certified mechanic so why was he allowed to service my car. My engine has chunks and chunks of metal in it. The sad part is I don't have the money to fix it so I'm back on the bus. I will never go back to tires plus and I will let eveyone I know about my experience. I can't believe I went from only needing oil changes to chunks of metal in my engine. So pissed at this situation replacing an engine is costly and when I called the store where my car was serviced the female told me it probably was a rod that broke. You don't know and she didn't care to find out she said she has seen hhundreds of cars since then. It don't matter that I'm out of a car. I have to take my grandkids on the bus. I forgot to mention that I also got a discount for my services that day. Now I know why?
Having done business with this store before I felt confident in chosing them to install my new set of tires.When I went in however I was in for a big surprise.After having been quoted $212 for the cost of tires the total bill came out to well over $300.When I questioned that the MANAGERS response was "MY MEN DON'T WORK FOR FREE". And there it was ! ANOTHER $40.00 charge for labor on top of the $14.95 for what used to be labor !!!! I checked around and could not find anyone else practicing this deceptive sales close. PLEASE don't fall for this ! MERRY CHRISTMAS to ALL.
This place saw "sucker" tattooed on my forehead when I walked in the door. This story starts with my four children and myself at the end of our vacation. We had driven to Washington DC, Gettysberg and were ending in Hershey/ York ,PA. We were leaving te next morning to drive back to Michigan and decided to go out to eat somewhere not too far from the Yorketowne Hotel because we planned on leaving bright and early so we could get home at a decent hour. After getting the van from the underground garage we drove down the street and experienced a blow out of the passenger front tire. I called the hotel to get a number for a local tow truck driver and the first driver pulled up and said that he couldn't tow my van because he would "rip the bumper off" and said there was nothing he could do and left us 1 mile from the hotel on a hot July evening. My daughter has asthma and almost had an attack walking back to our hotel. Then we got $40 pizza delivered to us by Dominoe's. We went to bed and called a different tow truck in the morning to change my tire. Once getting to the van the other driver said the first company was famous for not doing their job. Once he got the van lifted up he could see a sway bar had broken and punctured the tire ao he towed us to Tires Plus in York ( because he was an honest place that took care of it's customers) across from the West Machester Mall. He got my information and after inspecting the van said that he would have to replace both sides, even though the drivers side was fine and the job would take up to 8 hours. Plus the Yorkeowne Hotel made my kids check out at noon even though they had nowhere to go but to wait in the lobby. Sorry they didn't care either, I explained my situsation and they said check out is noon. Oh yeah $1500, but I could try to get credit oh that didn't work, I could go to a credit union service center and grab the cash. He was SO nice I got to use his car. We were able to drive home but once getting home my mechanic was LIVID because there is no way that it was required to replace the other sway bar and the cost should have never been close to a thousand dollars, but I am a widow and needed to take my children home so I could return to work on Monday. After this experience I will NEVER go to York, Pennsylvania and would warn any single woman to make sure you have a man with you so that the "fine honest people" at Tires Plus don't make you pay for unnecessary repairs and charge you through the nose and the wonderful tow truck company that left a mother and 4 kids at the side of the road on hot humid Friday night. Let this be a warning if you don't have to travel to York DON'T !!
On July 15, 2014 I took my 2008 Chevy Silverado in to have my brakes checked and changed base on a sale advertisement. Advertisement was $99.95 which included the brake pads and the turning of the rotors. I check rotors myself I knew they could be turned, they came back and told me I needed new rotors, new brake pads, new brake shoes, and the lining for the brake shoes, the cost for the work would have been $1101.33. The cost of what they were telling me just didn't sound right to me because of what I knew about my vehicle. I took my truck to a different shop, my brake shoes and lining were good, my brake pads needed to be changed, and my rotors could be turned, an that only cost me $221. It's ridiculous how some shops take advantage or try to take advantage of women.
On 10 APRIL 2014, my daughter and her boyfriend had to push my auto, a 2005 HONDA ODYSSEY, into the TIRES PLUS LOCATION at 13842 TOWNE PLACE BLVD IN ORLANDO due to either a defective alternator or starter.
Although they did the work in one day, they took advantage of her situation and grossly overcharged her for the part and labor. According to my mechanic in Tampa, the charge should have been more than half the price charged by TIRESPLUS of $495.62. Based on a online parts search, they charged three times the actual cost. In addition, they charged her one unit--assuming an hour of $158.40--for a 15-minute job.
She was in a bind since we were out of town, and I feel that TIRES PLUS, took advantage of the situation. I have a life-time front-end alignment policy with TIRES PLUS and I am very disappointed on how they treat their customers--and they expect loyalty---REALLY!!!!
Tires Plus Total Car Care Reviews
Took my car for a simple oil change. It took over two hours. They claim the issue as an oil filter not in stock yet I was not ever mentioned they had to order one. After the service, several weeks past as I do not use this car often in the winter I noticed an oil puddle on my garage. OIL leak. I checked the dipstick and the tube had been shattered. Of course the mechanic did this and NEVER told. Of course they damaged the car. NO LEAK BEFORE. LEAK AFTER. Of course, they deny this. We shall see them in court. DO NOT TRUST THIS BUSINESS.
On Monday January 18th I brought my Lincoln Continental to Tires Plus for tires. I was told that the Firestone Affinity was a great replacement for the Michelins I had on the car. After my tires were removed they found " a problem" the inner tie rods were shot & an additional $300.00 was needed to finish the job. They said it could not be alligned without the new parts.
We went ahead with the recommendation & I was told that the car would be better handling when this was done. I had to drive home in the dark & the car was out of control the whole way. It was swaying around the highway without my moving the steering wheel. I could not exceed 25mph the whole way home. The next morning I called the store to report the problem & was curtly told to bring it back. I decided not to as I no longer trusted them & took to my mechanic instead for his opinion. He drove it & was shocked they turned the car back to me in that condition. When they put the car up on the lift they could not find anything wrong but they looked at the tire pressure & it was way over pressure on all 4 tires. My car has a notice on the door to not overinflate the tires. They have to be @ 32 ppi not the 40+ppi that was in all tires. I will never go there again as I could have lost my life driving like that. I have put a report in to the corporate office 7 have a case number so i will report back if they make it right.
I have a 2001 Ford Explorer Sport. I've had it since April 2013. I started going to tires plus for my oil changes only from the time I owned the vehicle. My last visit was June 2014. I went in and everything started out normal. People were coming in after me and I realized that everyone that came in after me was gone. I went to see why it was taking so long for a oil change. I looked in the window the guy that was looking at my car couldn't of been older then 20 years old. The lady at the counter went to the back after I ask her why is it taking so long. He said something to her and then the next thing I know they were bringing my car to the front. I asked the lady how old was this guy and is she sure he did an oil change and did he put the right oil in my car. She said she watched him put it in. Wish I would of paid someone to double check my car that day because after that the car started sounding different when started eventually the engine literally feel apart. When the mechanic let some of the oil out it was completely black. He said if this was new oil it wouldn't be this dark. I had this same engine checked by the same person when I got this vehicle he said the previous owners took very good care of this truck and the engine was sweet as he put it. It took my trip to tires plus to ruin a perfectly good engine. To this day I don't know what this young boy had me waiting for for two hours. I never seen him do anything to the truck besides put it on the lift and inspect it. I know he was not a certified mechanic so why was he allowed to service my car. My engine has chunks and chunks of metal in it. The sad part is I don't have the money to fix it so I'm back on the bus. I will never go back to tires plus and I will let eveyone I know about my experience. I can't believe I went from only needing oil changes to chunks of metal in my engine. So pissed at this situation replacing an engine is costly and when I called the store where my car was serviced the female told me it probably was a rod that broke. You don't know and she didn't care to find out she said she has seen hhundreds of cars since then. It don't matter that I'm out of a car. I have to take my grandkids on the bus. I forgot to mention that I also got a discount for my services that day. Now I know why?
Having done business with this store before I felt confident in chosing them to install my new set of tires.When I went in however I was in for a big surprise.After having been quoted $212 for the cost of tires the total bill came out to well over $300.When I questioned that the MANAGERS response was "MY MEN DON'T WORK FOR FREE". And there it was ! ANOTHER $40.00 charge for labor on top of the $14.95 for what used to be labor !!!! I checked around and could not find anyone else practicing this deceptive sales close. PLEASE don't fall for this ! MERRY CHRISTMAS to ALL.
This place saw "sucker" tattooed on my forehead when I walked in the door. This story starts with my four children and myself at the end of our vacation. We had driven to Washington DC, Gettysberg and were ending in Hershey/ York ,PA. We were leaving te next morning to drive back to Michigan and decided to go out to eat somewhere not too far from the Yorketowne Hotel because we planned on leaving bright and early so we could get home at a decent hour. After getting the van from the underground garage we drove down the street and experienced a blow out of the passenger front tire. I called the hotel to get a number for a local tow truck driver and the first driver pulled up and said that he couldn't tow my van because he would "rip the bumper off" and said there was nothing he could do and left us 1 mile from the hotel on a hot July evening. My daughter has asthma and almost had an attack walking back to our hotel. Then we got $40 pizza delivered to us by Dominoe's. We went to bed and called a different tow truck in the morning to change my tire. Once getting to the van the other driver said the first company was famous for not doing their job. Once he got the van lifted up he could see a sway bar had broken and punctured the tire ao he towed us to Tires Plus in York ( because he was an honest place that took care of it's customers) across from the West Machester Mall. He got my information and after inspecting the van said that he would have to replace both sides, even though the drivers side was fine and the job would take up to 8 hours. Plus the Yorkeowne Hotel made my kids check out at noon even though they had nowhere to go but to wait in the lobby. Sorry they didn't care either, I explained my situsation and they said check out is noon. Oh yeah $1500, but I could try to get credit oh that didn't work, I could go to a credit union service center and grab the cash. He was SO nice I got to use his car. We were able to drive home but once getting home my mechanic was LIVID because there is no way that it was required to replace the other sway bar and the cost should have never been close to a thousand dollars, but I am a widow and needed to take my children home so I could return to work on Monday. After this experience I will NEVER go to York, Pennsylvania and would warn any single woman to make sure you have a man with you so that the "fine honest people" at Tires Plus don't make you pay for unnecessary repairs and charge you through the nose and the wonderful tow truck company that left a mother and 4 kids at the side of the road on hot humid Friday night. Let this be a warning if you don't have to travel to York DON'T !!
On July 15, 2014 I took my 2008 Chevy Silverado in to have my brakes checked and changed base on a sale advertisement. Advertisement was $99.95 which included the brake pads and the turning of the rotors. I check rotors myself I knew they could be turned, they came back and told me I needed new rotors, new brake pads, new brake shoes, and the lining for the brake shoes, the cost for the work would have been $1101.33. The cost of what they were telling me just didn't sound right to me because of what I knew about my vehicle. I took my truck to a different shop, my brake shoes and lining were good, my brake pads needed to be changed, and my rotors could be turned, an that only cost me $221. It's ridiculous how some shops take advantage or try to take advantage of women.
On 10 APRIL 2014, my daughter and her boyfriend had to push my auto, a 2005 HONDA ODYSSEY, into the TIRES PLUS LOCATION at 13842 TOWNE PLACE BLVD IN ORLANDO due to either a defective alternator or starter.
Although they did the work in one day, they took advantage of her situation and grossly overcharged her for the part and labor. According to my mechanic in Tampa, the charge should have been more than half the price charged by TIRESPLUS of $495.62. Based on a online parts search, they charged three times the actual cost. In addition, they charged her one unit--assuming an hour of $158.40--for a 15-minute job.
She was in a bind since we were out of town, and I feel that TIRES PLUS, took advantage of the situation. I have a life-time front-end alignment policy with TIRES PLUS and I am very disappointed on how they treat their customers--and they expect loyalty---REALLY!!!!
FYI: Tires Plus--Customer Invoice #120746 04/102014, Service Advisor: Jorge 07, 407-857-0111