I prescheduled for four new tires and an oil change. When I got there, they didn't have the tires in that I had arranged for so I had to get some a little higher grade (I absolutely needed tires). They had next to nothing scheduled, just that I arranged for a day to bring my car in. My confirmation email showed otherwise.
They nickel and dime everything. If you want to have your car aligned, that is extra even after buying four tires. You can pay to have them check to see if your car needs an alignment, which of course you know how that's going to play out. I spent 3.5 hours there with a child because someone dropped the ball. They did at least take my oil change off my tab, but will I ever go here again? Probably not. The only plus is the place is clean and the coffee is decent.
Changed the oil and then THEY tore the drainage plug but blamed it on the person who changed the oil first. Despite the fact that the car was stock.
They had my son sign papers BEFORE telling him about the damaged piece.
I'm unable to sue or do anything about it because my son signed. They deny it was before they told him of the damaged piece but there is no way we can prove it.
When we asked about the surveillance footage they all began to get aggressive and I quick left the store in order to avoid any altercations.
I came Tire Kingdom, on 04/21/2014. I went there for a simple oil change and a routine fuel filter change. It took 3 hours to complete. During the time frame 04/21/2014 to 04/30/ 2014, my fuel economy went from about 18 MPG to about 10 MPG. The Check engine light also came on. I thought it was a fluke since no obvious problems occurred but a fuel odor.
While driving around Atlanta Georgia, I stopped at a Mc Donalds. When I came out of the Mc Donalds there was a bout a 4 foot ring of fuel underneath my 2001Bravada. I didn’t know if was from the previous vehicle. My vehicle had a higher content of a fuel fumes. I have had three back surgeries but was able to get under the vehicle. I noticed the plastic fuel filter retaining bracket was missing and fuel was squirting out with the engine running.
After several hours H-Q Auto Repair that was able to help. The proper fuel filter bracket, that your mechanic threw away, would take about 5 days to get in stock, at a GM Dealer. I didn’t think your company wanted to provide me a hotel, food and a car for 5 days, as discussed with Mr Nolan. It was determined to fix the vehicle, replace the fuel line and fuel filter and make the vehicle so I can make it to Michigan and get repaired properly, as discussed with Mr Nolan. This temporary repair took over 5 hours.
I was able to drive the vehicle home to my house Highland Michigan. It has sat for the last week. I do have a son who is a Captain in the Army home on leave. Due to the timing of this of the repair I missed a whole day of being with my son. This is all because of the incompetence of Tire Kingdom's employee. I was a General Supervisor in Prototype Engineering for GM as well as taught technical classes. This whole issue was inexcusable.
AS discussed, I want a original GM Fuel filter / brake line bracket assy reinstalled within 15 miles of my house, at your cost. For my inconvenience, I want to total of $92.56 refunded to my credit card. That was the total cost for one hour labor and the cost of a third world defective cheap fuel filter. One hour to change a fuel filter, really!!
I went through over 4 tank of gas that should have been less then 2 tanked en-route to Georgia. I also demand two tanks of fuel at about $55 per tank. I was spraying / loosing fuel form the time your mechanic installed the defective fuel filter was installed to 4/30/2014, according to my MPG.
Due to the Check Engine coming on shortly after the installation of the defective fuel filter ANY problem with my “fuel system” will be repaired at your companies cost. All of the rear brake lines and the fuel filter were dangling and exposed to excessive vibrations. You don’t just throw out “rusty plastic parts.” called fuel filter and brake line bracket. Tire Kingdom is supposed to give the owner all parts taken off the vehicle, minus core exchanges. My vehicle could have blown up or caught on fire. What mechanic thinks plactic rusts?
Tire Kingdom AKA TBCCORP Exec Staff shows little interest in fixing this problem or issue. I have been without the use of my Bravada for 5 weeks now. I bet all of Tire Kingdom & TBCCORP corporate staff had full use of their vehicles, during that time frame! It's sad that I had to send out 5 certified letters, numerous E-mails and post on Facebook to get little attention, if any..
First time visit ever, I went in for a $19.00 special oil Change. An hour and a half later I was informed that my upper control arms needed replacement for a tidy sum of $792.81!
The mechanic attempted to illustrate excessive play within the ball joint by squeezing the control arm and spindle with a pair of channel locks, however there was no excessive play. He also showed me how both seals were broken. Hmm, how strange, 3000 miles ago I personally changed the oil and inspected all seals which were intact.
Unbeknownst to Tire Kingdom, the store manager who summoned me to the shop area, and mechanic Renzo Vilchez employee # 32007453, I had replaced the upper control arms within the last 15 months. The original control arms lasted 160,000 miles, the new OEM control arms only had only 10K miles on them.
I thanked them for the information and refused the Extra service.
Tire kingdom had a mail in rebate for $50 if you purchase tires. After spending $650 I mailed in the form and waited never receiving rebate. When I called I was told my name wasn't in the rebate centers computer and it was too late to re submit the form.not the first time I got the shaft from tire kingdom but I guarantee it will be the last. Better to use a trustworthy company than try to save a little bit money.
On Thursday, February 6, 2014 I took my Handicap Accessible 2007 Dodge Grand Caravan in to the Tire Kingdom located on South Military Trail in Delray Beach for 4 new tires. After the tech removed the tires, the store manager informed me that I needed new brakes. I asked to see it and was shown that the brakes were really worn down and the rotors were also worn. I told them to go ahead and do the work along with an oil change. I paid my almost $1400 bill and drove home. As I pulled into my parking spot, I smelled like something was burning so I called the store back and was told by the tech that it was "normal". The next day (Friday), I drove to Lake Worth and while driving I again smelled that awful burning smell and then noticed that there was smoking coming off my rear rims. My van starts hesitating and felt like I had the brakes on while I was accelerating. I stopped and checked that the Emergency Brake was not engaged and then called Tire Kingdom and spoke to the Store Manager who told me to have the van towed to their store. I contacted AAA but had to wait 3 hours for a tow and since my tow was not within my 5 mile radius I had to pay the difference ($40). The van was towed at 4:30pm and I had to arrange for a friend with a handicap accessible van to drive me to Tire Kingdom. When we got there at 5:30pm, the van was on a lift and the tech was examining the van. My friend asked the tech why didn't he take the van for a test drive and they can see what the problem was. After about 10 minutes the tech drove back into the garage and checked the brake temperature, which was extremely high. At that point, the tech told me that they needed to keep the van and I got my friend to drive me home. When I didn't hear back from Tire Kingdome by 12pm on Saturday, I called them and was informed that they needed the van for another hour or so because they were flushing out my brake lines. The Assistant Manager finally called me back at 3pm to inform me that I needed a new caliper for one of the rear brakes that wasn't working. He says that the Store Manager told him just to charge me for the part ($97) and he would "waive" the labor charge. I asked him why I needed to pay for this part when I already paid for a "brake job" with parts and labor. He tells me this part was not functioning correctly and needed to be replaced if the brakes were to work properly. Again, I asked him why didn't they notice that on Thursday when they were initially doing the brakes. I never got a straight answer. All I want is my van back in working order as I rely on my van to get me to my doctor appointments and grocery store independently. I told Curtis to go ahead and put the part in. However, I told him that I no longer had a ride to the store so could they please drive my van after the work is completed to pick me up at my home since I need an handicap accessible vehicle to get me back to their store (I live 3 miles from their store). Curtis informs me that was no problem and they were more than happy to accommodate me. At 5:35pm a store employee calls me and says that "they are closing in a few minutes and was I coming to pick up my van"? I told him that Curtis said someone would drive my van to me and we would go to the store to settle my bill. The employee tells me that he's the only one there and he could not do that and I need to come tomorrow (Sunday) in the morning to pick it up. I called them early on Sunday morning again asking them to please send someone with my van to pick me up as I would not be able to get there otherwise. Finally they sent an employee with my van to pick me up. I'm way beyond frustrated with these people and I feel I've been ripped off by a bunch of incompetents who are not qualified to work on any type of vehicles. How can they take advantage of a disabled woman in a wheelchair and treat me so atrociously?
I was just ripped off by Tire Kingdom at 13760 SR 84, Davie, FL for $ 34.97...for real? I took my car in on Friday with a nail in the tire and they said they patched it. I woke up today to find the tire on the opposite side was flat. I found that strange so I put the spare on and dropped it off at the same tire kingdom. Came back an hour later and said it was fixed but it was in the lot flat again. The employee then confessed and said they did not put a patch on the tire because it had a sticky inter lining and that he just pushed that towards the hole to try and plug it.
Then they said the other tire they fixed did not have that inner lining. I had them take it off and it was exactly like the other tire and the tire did not have a hole in it. What they did not know is that I marked the tire so I could tell if it was the same one. All they did was they same thing the employee did today and and change the tire over. I called the Area Manager Michael Ore at 561-370-5347 to explain because the manager did not seem to care and he didn't either. So now I am trying to write a letter to the president to let him know what is going on in his store. I will never go to Tire Kingdom again and I warn you be careful and not become one of their victims.
Tire Kingdom Reviews
I prescheduled for four new tires and an oil change. When I got there, they didn't have the tires in that I had arranged for so I had to get some a little higher grade (I absolutely needed tires). They had next to nothing scheduled, just that I arranged for a day to bring my car in. My confirmation email showed otherwise.
They nickel and dime everything. If you want to have your car aligned, that is extra even after buying four tires. You can pay to have them check to see if your car needs an alignment, which of course you know how that's going to play out. I spent 3.5 hours there with a child because someone dropped the ball. They did at least take my oil change off my tab, but will I ever go here again? Probably not. The only plus is the place is clean and the coffee is decent.
Car was stock, son went in to change the oil.
Changed the oil and then THEY tore the drainage plug but blamed it on the person who changed the oil first. Despite the fact that the car was stock.
They had my son sign papers BEFORE telling him about the damaged piece.
I'm unable to sue or do anything about it because my son signed. They deny it was before they told him of the damaged piece but there is no way we can prove it.
When we asked about the surveillance footage they all began to get aggressive and I quick left the store in order to avoid any altercations.
Avoid Tire kingdom
I came Tire Kingdom, on 04/21/2014. I went there for a simple oil change and a routine fuel filter change. It took 3 hours to complete. During the time frame 04/21/2014 to 04/30/ 2014, my fuel economy went from about 18 MPG to about 10 MPG. The Check engine light also came on. I thought it was a fluke since no obvious problems occurred but a fuel odor.
While driving around Atlanta Georgia, I stopped at a Mc Donalds. When I came out of the Mc Donalds there was a bout a 4 foot ring of fuel underneath my 2001Bravada. I didn’t know if was from the previous vehicle. My vehicle had a higher content of a fuel fumes. I have had three back surgeries but was able to get under the vehicle. I noticed the plastic fuel filter retaining bracket was missing and fuel was squirting out with the engine running.
After several hours H-Q Auto Repair that was able to help. The proper fuel filter bracket, that your mechanic threw away, would take about 5 days to get in stock, at a GM Dealer. I didn’t think your company wanted to provide me a hotel, food and a car for 5 days, as discussed with Mr Nolan. It was determined to fix the vehicle, replace the fuel line and fuel filter and make the vehicle so I can make it to Michigan and get repaired properly, as discussed with Mr Nolan. This temporary repair took over 5 hours.
I was able to drive the vehicle home to my house Highland Michigan. It has sat for the last week. I do have a son who is a Captain in the Army home on leave. Due to the timing of this of the repair I missed a whole day of being with my son. This is all because of the incompetence of Tire Kingdom's employee. I was a General Supervisor in Prototype Engineering for GM as well as taught technical classes. This whole issue was inexcusable.
AS discussed, I want a original GM Fuel filter / brake line bracket assy reinstalled within 15 miles of my house, at your cost. For my inconvenience, I want to total of $92.56 refunded to my credit card. That was the total cost for one hour labor and the cost of a third world defective cheap fuel filter. One hour to change a fuel filter, really!!
I went through over 4 tank of gas that should have been less then 2 tanked en-route to Georgia. I also demand two tanks of fuel at about $55 per tank. I was spraying / loosing fuel form the time your mechanic installed the defective fuel filter was installed to 4/30/2014, according to my MPG.
Due to the Check Engine coming on shortly after the installation of the defective fuel filter ANY problem with my “fuel system” will be repaired at your companies cost. All of the rear brake lines and the fuel filter were dangling and exposed to excessive vibrations. You don’t just throw out “rusty plastic parts.” called fuel filter and brake line bracket. Tire Kingdom is supposed to give the owner all parts taken off the vehicle, minus core exchanges. My vehicle could have blown up or caught on fire. What mechanic thinks plactic rusts?
Tire Kingdom AKA TBCCORP Exec Staff shows little interest in fixing this problem or issue. I have been without the use of my Bravada for 5 weeks now. I bet all of Tire Kingdom & TBCCORP corporate staff had full use of their vehicles, during that time frame! It's sad that I had to send out 5 certified letters, numerous E-mails and post on Facebook to get little attention, if any..
The total cost of the repairs is $401.00.
First time visit ever, I went in for a $19.00 special oil Change. An hour and a half later I was informed that my upper control arms needed replacement for a tidy sum of $792.81!
The mechanic attempted to illustrate excessive play within the ball joint by squeezing the control arm and spindle with a pair of channel locks, however there was no excessive play. He also showed me how both seals were broken. Hmm, how strange, 3000 miles ago I personally changed the oil and inspected all seals which were intact.
Unbeknownst to Tire Kingdom, the store manager who summoned me to the shop area, and mechanic Renzo Vilchez employee # 32007453, I had replaced the upper control arms within the last 15 months. The original control arms lasted 160,000 miles, the new OEM control arms only had only 10K miles on them.
I thanked them for the information and refused the Extra service.
Tire kingdom had a mail in rebate for $50 if you purchase tires. After spending $650 I mailed in the form and waited never receiving rebate. When I called I was told my name wasn't in the rebate centers computer and it was too late to re submit the form.not the first time I got the shaft from tire kingdom but I guarantee it will be the last. Better to use a trustworthy company than try to save a little bit money.
On Thursday, February 6, 2014 I took my Handicap Accessible 2007 Dodge Grand Caravan in to the Tire Kingdom located on South Military Trail in Delray Beach for 4 new tires. After the tech removed the tires, the store manager informed me that I needed new brakes. I asked to see it and was shown that the brakes were really worn down and the rotors were also worn. I told them to go ahead and do the work along with an oil change. I paid my almost $1400 bill and drove home. As I pulled into my parking spot, I smelled like something was burning so I called the store back and was told by the tech that it was "normal". The next day (Friday), I drove to Lake Worth and while driving I again smelled that awful burning smell and then noticed that there was smoking coming off my rear rims. My van starts hesitating and felt like I had the brakes on while I was accelerating. I stopped and checked that the Emergency Brake was not engaged and then called Tire Kingdom and spoke to the Store Manager who told me to have the van towed to their store. I contacted AAA but had to wait 3 hours for a tow and since my tow was not within my 5 mile radius I had to pay the difference ($40). The van was towed at 4:30pm and I had to arrange for a friend with a handicap accessible van to drive me to Tire Kingdom. When we got there at 5:30pm, the van was on a lift and the tech was examining the van. My friend asked the tech why didn't he take the van for a test drive and they can see what the problem was. After about 10 minutes the tech drove back into the garage and checked the brake temperature, which was extremely high. At that point, the tech told me that they needed to keep the van and I got my friend to drive me home. When I didn't hear back from Tire Kingdome by 12pm on Saturday, I called them and was informed that they needed the van for another hour or so because they were flushing out my brake lines. The Assistant Manager finally called me back at 3pm to inform me that I needed a new caliper for one of the rear brakes that wasn't working. He says that the Store Manager told him just to charge me for the part ($97) and he would "waive" the labor charge. I asked him why I needed to pay for this part when I already paid for a "brake job" with parts and labor. He tells me this part was not functioning correctly and needed to be replaced if the brakes were to work properly. Again, I asked him why didn't they notice that on Thursday when they were initially doing the brakes. I never got a straight answer. All I want is my van back in working order as I rely on my van to get me to my doctor appointments and grocery store independently. I told Curtis to go ahead and put the part in. However, I told him that I no longer had a ride to the store so could they please drive my van after the work is completed to pick me up at my home since I need an handicap accessible vehicle to get me back to their store (I live 3 miles from their store). Curtis informs me that was no problem and they were more than happy to accommodate me. At 5:35pm a store employee calls me and says that "they are closing in a few minutes and was I coming to pick up my van"? I told him that Curtis said someone would drive my van to me and we would go to the store to settle my bill. The employee tells me that he's the only one there and he could not do that and I need to come tomorrow (Sunday) in the morning to pick it up. I called them early on Sunday morning again asking them to please send someone with my van to pick me up as I would not be able to get there otherwise. Finally they sent an employee with my van to pick me up. I'm way beyond frustrated with these people and I feel I've been ripped off by a bunch of incompetents who are not qualified to work on any type of vehicles. How can they take advantage of a disabled woman in a wheelchair and treat me so atrociously?
I was just ripped off by Tire Kingdom at 13760 SR 84, Davie, FL for $ 34.97...for real? I took my car in on Friday with a nail in the tire and they said they patched it. I woke up today to find the tire on the opposite side was flat. I found that strange so I put the spare on and dropped it off at the same tire kingdom. Came back an hour later and said it was fixed but it was in the lot flat again. The employee then confessed and said they did not put a patch on the tire because it had a sticky inter lining and that he just pushed that towards the hole to try and plug it.
Then they said the other tire they fixed did not have that inner lining. I had them take it off and it was exactly like the other tire and the tire did not have a hole in it. What they did not know is that I marked the tire so I could tell if it was the same one. All they did was they same thing the employee did today and and change the tire over. I called the Area Manager Michael Ore at 561-370-5347 to explain because the manager did not seem to care and he didn't either. So now I am trying to write a letter to the president to let him know what is going on in his store. I will never go to Tire Kingdom again and I warn you be careful and not become one of their victims.