Do not stay at this hotel. It may look appealing, but the staff is poorly trained and the service is terrible. My family and I booked a one bedroom suite and a two bedroom suite for the night.
Upon checking in, we were only given keys to the one bedroom suite. The other suite had been given to another guest without our knowledge or consent.
Instead of apologizing or acknowledging their mistake, the hotel still charged us for the room. The manager stated in a condescending manner that refunds were against hotel policy. He further added that the room had been used and it was not their concern whom used it.
The hotel robbed us of $600. For a supposedly upscale hotel, their quality of service is comparable to that of a homeless shelter.
The Sutton Place Hotel Reviews
Do not stay at this hotel. It may look appealing, but the staff is poorly trained and the service is terrible. My family and I booked a one bedroom suite and a two bedroom suite for the night.
Upon checking in, we were only given keys to the one bedroom suite. The other suite had been given to another guest without our knowledge or consent.
Instead of apologizing or acknowledging their mistake, the hotel still charged us for the room. The manager stated in a condescending manner that refunds were against hotel policy. He further added that the room had been used and it was not their concern whom used it.
The hotel robbed us of $600. For a supposedly upscale hotel, their quality of service is comparable to that of a homeless shelter.