This "local business" should be avoided. They delivered a damaged fridge to my mother. The owner said that my mom was inconveniencing Lakes by demanding a replacement (which they claimed was not available until 5 days later). They left an elderly woman (with a broken foot -unable to drive) with no fridge for days. Service guaranty? Service recovery? Common courtesy for a loyal customer for over 25 years? - No.
Instead of leaving the damaged one until a replacement could be found, or even dropping off a working little "college fridge", they told she would have to wait. Wait. Wait.
Then delivery #2 came the following Wednesday, and the delivery crew dropped this next one down her steps. They damaged the hardwood steps and new hardwood floors. Did the owner come out to check the damage, check on his work crew (one of which hurt himself), or even offer to get her a replacement until delivered until her requested fridge came in? No.
The owner bullied my elderly mother, reminding her he could charge her for 2 deliveries from her security deposit. He has not offered an apology, in fact he did the opposite, and has attacked my mother, calling her a lair. He told me, in an email that I should not believe my own mother.
We called the local competitor, ALBO, who managed to deliver the same exact unit, at a better price with free delivery. ALBO was apologetic for the service we received from Lakes. Apparently, they hear it allot, as they get plenty of folks who went to Lakes and were treated badly. They inspected the fridge before they placed it on the truck to make sure it was acceptable for delivery. Oh, and they made it up the 8 steps without falling. I suggest that if you want to stay local, save yourself the drama, and go to ALBO in Mt Holly instead.
The BBB will not post any comments against this company. And theowners response to the BBB comments was - I have reported your "threats" to the police and that my mom was a liar.
The Original Lakes Appliance Reviews
This "local business" should be avoided. They delivered a damaged fridge to my mother. The owner said that my mom was inconveniencing Lakes by demanding a replacement (which they claimed was not available until 5 days later). They left an elderly woman (with a broken foot -unable to drive) with no fridge for days. Service guaranty? Service recovery? Common courtesy for a loyal customer for over 25 years? - No.
Instead of leaving the damaged one until a replacement could be found, or even dropping off a working little "college fridge", they told she would have to wait. Wait. Wait.
Then delivery #2 came the following Wednesday, and the delivery crew dropped this next one down her steps. They damaged the hardwood steps and new hardwood floors. Did the owner come out to check the damage, check on his work crew (one of which hurt himself), or even offer to get her a replacement until delivered until her requested fridge came in? No.
The owner bullied my elderly mother, reminding her he could charge her for 2 deliveries from her security deposit. He has not offered an apology, in fact he did the opposite, and has attacked my mother, calling her a lair. He told me, in an email that I should not believe my own mother.
We called the local competitor, ALBO, who managed to deliver the same exact unit, at a better price with free delivery. ALBO was apologetic for the service we received from Lakes. Apparently, they hear it allot, as they get plenty of folks who went to Lakes and were treated badly. They inspected the fridge before they placed it on the truck to make sure it was acceptable for delivery. Oh, and they made it up the 8 steps without falling. I suggest that if you want to stay local, save yourself the drama, and go to ALBO in Mt Holly instead.
The BBB will not post any comments against this company. And theowners response to the BBB comments was - I have reported your "threats" to the police and that my mom was a liar.