I have had such a bad time with this miserable company as a customer. I spent 5 hours picking out furniture to redo my whole living room and kitchen. In this time I had to fax paperwork to the store to be approved for their 24 months no payments no interest offer and they approved me for exactly that. that offer is called an x24 offer to the employees of that store. I signed all the paperwork stating I had 0 payments and 0 interest for 24 months, and took the area rugs I had selected to my car. I later received a call saying I wasn't approved for the x24 offer but the w24 which is 24 equal payments over 24 months with no interest. still a good deal but not what I wanted so I canceled the order completely and told them to write up the rugs on a new contract and I would pay cash for them. I didn't want to drive 50 minutes back to the store just to hand them their stuff back because they cant honor their contracts. Not only did they not honor their contract, they didn't cancel it either and went on to try to deliver the furniture to me when I wasn't home (according to "the dump" and my neighbors). Now "the dump" is sticking me with the bill for almost 6k worth of furniture that was supposed to be canceled, and trying to make me make payments on it when I was supposed to have no payments no interest in the first place... I never signed a delivery slip nor did I sign any agreement other than the one that I signed in the store for 0 payments 0 interest for 24 months. How did they get a new contract with me agreeing to buy these products from them on a totally different finance structure? Your guess is as good as mine but I can tell you it wasn't legally.. Avoid this store at all costs. They may have deals on furniture but you could end up like me getting bounced back and forth between the store the main office in Virginia, the finance company, the delivery company and the police trying to sort out a simple furniture sale... btw its been since 5/28/10 that this took place and it still isn't resolved. I have since reported them to the Arizona attorney general and the federal trade commission. the store in turn has filled charges against me for "stealing" said furniture "that i never took delivery of" because I haven't made a payment on their bogus contract. I will be sueing the sh*t out of them after I am cleared of this obviously ridiculous claim
I am a customer of The Dump. I purchased a bedroom set (bed, dresser, 2 night stands, 2 box springs and a chest) on January 5th from the Oaks, Pa location. Delivery was on January 10th. An hour after delivery we noticed that the drawers were not staying closed and 3 of the knobs on the dresser were knocked off and would not screw on. After many ongoing calls back and forth through customer service and Claude Neptune (the manager from the Oaks, Pa location), they finally agreed to let us exchange the dresser, which we were happy to do, as opposed to having a technician come out and try to ""fix"" the problem. On January 17th, the new dresser was delivered. The delivery men had me assess the dresser outside of my house before they brought it in. At that point, it looked fine. On January 18th, I noticed that on the top of the mirror, scratches were covered up with a black permanent marker and noticed that the crown molding on the new dresser was hanging off and fell off when i assessed it.Again customer service wanted to send out a technician to try to fix the furniture. I spoke with Shannon Sanchez and Darrell Turner and they were extremly rude. At no point did they want to remedy the issue. Instead, it always came back to a tech. coming out to fix what never should of been broken. I feel when you order brand new furniture that it should not need to be""fixed"". It should be delivered in perfect condition. I did not pay for broken furniture and i should not have been delivered broken furniture.
In all honesty what I have found is that the Dump/Haynes Furniture are crooks. They supply you with broken furniture and are trying to tell us we have no rights bc of the one day return policy they have in place because of their inferior product.
The Dump Reviews
I have had such a bad time with this miserable company as a customer. I spent 5 hours picking out furniture to redo my whole living room and kitchen. In this time I had to fax paperwork to the store to be approved for their 24 months no payments no interest offer and they approved me for exactly that. that offer is called an x24 offer to the employees of that store. I signed all the paperwork stating I had 0 payments and 0 interest for 24 months, and took the area rugs I had selected to my car. I later received a call saying I wasn't approved for the x24 offer but the w24 which is 24 equal payments over 24 months with no interest. still a good deal but not what I wanted so I canceled the order completely and told them to write up the rugs on a new contract and I would pay cash for them. I didn't want to drive 50 minutes back to the store just to hand them their stuff back because they cant honor their contracts. Not only did they not honor their contract, they didn't cancel it either and went on to try to deliver the furniture to me when I wasn't home (according to "the dump" and my neighbors). Now "the dump" is sticking me with the bill for almost 6k worth of furniture that was supposed to be canceled, and trying to make me make payments on it when I was supposed to have no payments no interest in the first place... I never signed a delivery slip nor did I sign any agreement other than the one that I signed in the store for 0 payments 0 interest for 24 months. How did they get a new contract with me agreeing to buy these products from them on a totally different finance structure? Your guess is as good as mine but I can tell you it wasn't legally.. Avoid this store at all costs. They may have deals on furniture but you could end up like me getting bounced back and forth between the store the main office in Virginia, the finance company, the delivery company and the police trying to sort out a simple furniture sale... btw its been since 5/28/10 that this took place and it still isn't resolved. I have since reported them to the Arizona attorney general and the federal trade commission. the store in turn has filled charges against me for "stealing" said furniture "that i never took delivery of" because I haven't made a payment on their bogus contract. I will be sueing the sh*t out of them after I am cleared of this obviously ridiculous claim
I am a customer of The Dump. I purchased a bedroom set (bed, dresser, 2 night stands, 2 box springs and a chest) on January 5th from the Oaks, Pa location. Delivery was on January 10th. An hour after delivery we noticed that the drawers were not staying closed and 3 of the knobs on the dresser were knocked off and would not screw on. After many ongoing calls back and forth through customer service and Claude Neptune (the manager from the Oaks, Pa location), they finally agreed to let us exchange the dresser, which we were happy to do, as opposed to having a technician come out and try to ""fix"" the problem. On January 17th, the new dresser was delivered. The delivery men had me assess the dresser outside of my house before they brought it in. At that point, it looked fine. On January 18th, I noticed that on the top of the mirror, scratches were covered up with a black permanent marker and noticed that the crown molding on the new dresser was hanging off and fell off when i assessed it.Again customer service wanted to send out a technician to try to fix the furniture. I spoke with Shannon Sanchez and Darrell Turner and they were extremly rude. At no point did they want to remedy the issue. Instead, it always came back to a tech. coming out to fix what never should of been broken. I feel when you order brand new furniture that it should not need to be""fixed"". It should be delivered in perfect condition. I did not pay for broken furniture and i should not have been delivered broken furniture.
In all honesty what I have found is that the Dump/Haynes Furniture are crooks. They supply you with broken furniture and are trying to tell us we have no rights bc of the one day return policy they have in place because of their inferior product.