I signed a contract with Tan Your Hide. I understood the terms of the contract and had every intention of fulfilling my contract. However, my husband was laid off from his job and we were forced to move out of state. How can there be no way to cancel a contract? I will pay cancellation fees. I realize I am breach of the contract, but they absolutely will not allow any cancellations under any circumstances, not even if I die. I have never hear of this. I have read multiple reviews from people with similar circumstances. I wish Tan Your Hide was where I live, but they aren't. They just dismiss your request out of hand. How much money have they robbed from the customers. This is the worst way to do business. STAY AWAY from any contracts with Tan Your Hide, because if you die, they will keep charging your account. Nasty customer service, no suggestions to work this out. So now I set 50 dollars a month on fire. I can prove that I have moved. This place is a joke. I would seriously like to know how much money they have made from this underhanded, unprofessional business practice. I will continue to send out negative reviews and warn people to stay away.
DO NOT SIGN A CONTRACT WITH THIS COMPANY!!!! I have been a loyal paying customer for over 3 years with this company and like other complaints, my only complaint is with their policy on opting out of the contract when you move to a location that does not have a TAN YOUR HIDE location. This to me is very disturbing that they will let military out of a contract, but not a military person who recently retired and finds a job in another state. So, I am left with paying the highest amount possible ($69/month for the next year) because they will not consider my request for cancellation. Additionally, I had NOT even entered the contract yet, as I was still on the old contract. I tried cancelling just 1 week after I signed the contract and was told it was too late, there is absolutely no grace period for cancelling a contract, sign one day and you are immediately STUCK- no such thing as buyer's remorse with this company!!! The staff ALWAYS tells you to email the corporate office and their answer is ALWAYS the same (NO- no matter what the situation is). Why bother with them telling you to email their office when you will get the same answer. Why not let your managers of each location make decisions instead of MICRO-MANAGING every decision/contract negotiation. Heck you could have a dying relative and have to move to take care of them and they would still say no. In addition, when they email you, it is so impersonal, the DO NOT even sign the email with a name or any comments that seem in any way sympathetic to your situation.
Yes, this is stated in the contract but seriously who is going to sit there and read a freaking contract, and WHY DO THEY NOT tell you this when you go to sign up instead of making you read it or find out later you have no way out. Seems to me if you are actually and honest business, you would 1) tell people up front their options of getting out of a contract and 2) add a clause for those who want/need to opt out for a cancellation fee. There are way too many situations that arise in people's lives for businesses not to have ANY sympathy to their customers. Really, how many honest businesses do not have cancellation clauses in their contracts? None that I know of. The only reason I rate this with one star is because they do have nice facilities and MOST of the staff are friendly.
Tan Your Hide Reviews
I signed a contract with Tan Your Hide. I understood the terms of the contract and had every intention of fulfilling my contract. However, my husband was laid off from his job and we were forced to move out of state. How can there be no way to cancel a contract? I will pay cancellation fees. I realize I am breach of the contract, but they absolutely will not allow any cancellations under any circumstances, not even if I die. I have never hear of this. I have read multiple reviews from people with similar circumstances. I wish Tan Your Hide was where I live, but they aren't. They just dismiss your request out of hand. How much money have they robbed from the customers. This is the worst way to do business. STAY AWAY from any contracts with Tan Your Hide, because if you die, they will keep charging your account. Nasty customer service, no suggestions to work this out. So now I set 50 dollars a month on fire. I can prove that I have moved. This place is a joke. I would seriously like to know how much money they have made from this underhanded, unprofessional business practice. I will continue to send out negative reviews and warn people to stay away.
TERRIBLE BUSINESS ETHICS/PRACTICE
DO NOT SIGN A CONTRACT WITH THIS COMPANY!!!! I have been a loyal paying customer for over 3 years with this company and like other complaints, my only complaint is with their policy on opting out of the contract when you move to a location that does not have a TAN YOUR HIDE location. This to me is very disturbing that they will let military out of a contract, but not a military person who recently retired and finds a job in another state. So, I am left with paying the highest amount possible ($69/month for the next year) because they will not consider my request for cancellation. Additionally, I had NOT even entered the contract yet, as I was still on the old contract. I tried cancelling just 1 week after I signed the contract and was told it was too late, there is absolutely no grace period for cancelling a contract, sign one day and you are immediately STUCK- no such thing as buyer's remorse with this company!!! The staff ALWAYS tells you to email the corporate office and their answer is ALWAYS the same (NO- no matter what the situation is). Why bother with them telling you to email their office when you will get the same answer. Why not let your managers of each location make decisions instead of MICRO-MANAGING every decision/contract negotiation. Heck you could have a dying relative and have to move to take care of them and they would still say no. In addition, when they email you, it is so impersonal, the DO NOT even sign the email with a name or any comments that seem in any way sympathetic to your situation.
Yes, this is stated in the contract but seriously who is going to sit there and read a freaking contract, and WHY DO THEY NOT tell you this when you go to sign up instead of making you read it or find out later you have no way out. Seems to me if you are actually and honest business, you would 1) tell people up front their options of getting out of a contract and 2) add a clause for those who want/need to opt out for a cancellation fee. There are way too many situations that arise in people's lives for businesses not to have ANY sympathy to their customers. Really, how many honest businesses do not have cancellation clauses in their contracts? None that I know of. The only reason I rate this with one star is because they do have nice facilities and MOST of the staff are friendly.