First of all, never ever agree to a contract, purchase anything or continue to talk to someone knocking on your door selling anything. If the product was any good, you would go to them, not the other way around.
We fell for the sales talk which turned out to be false. After 2 years with the solar system in place there have been no savings and a higher realized cost. We were told that we would save hundreds a year, have complete warranty coverage for the life of the system and the panels would be cleaned by them if the electrical production drops (they never did clean them, big surprise!).
Before the first year was up, we had electrical problems in our house causing outlets in our kitchen GFI to go out (4 outlets). I called Sunrun about it and after 3 weeks there was no reply by them. We were tired of not having any kitchen outlets. I finally had to call a licensed electrician who told me their wiring job during installation had doubled the current through one breaker to make room for their breakers. The wiring melted and almost caused a fire. The electrician only reworked their job and gave me a letter stating the dangerous incorrect work done by Sunrun's contractor. They also broke ceiling tile(s) during the install.
After over one year of complaining to Sunrun about a permanent fix they still would not take care of it even though there is a lifetime warranty in writing and a fire hazard exhists. Only after a BBB and CA contractors licensing bureau complaint was filed by me did I get a response from them.
Sunrun Reviews
First of all, never ever agree to a contract, purchase anything or continue to talk to someone knocking on your door selling anything. If the product was any good, you would go to them, not the other way around.
We fell for the sales talk which turned out to be false. After 2 years with the solar system in place there have been no savings and a higher realized cost. We were told that we would save hundreds a year, have complete warranty coverage for the life of the system and the panels would be cleaned by them if the electrical production drops (they never did clean them, big surprise!).
Before the first year was up, we had electrical problems in our house causing outlets in our kitchen GFI to go out (4 outlets). I called Sunrun about it and after 3 weeks there was no reply by them. We were tired of not having any kitchen outlets. I finally had to call a licensed electrician who told me their wiring job during installation had doubled the current through one breaker to make room for their breakers. The wiring melted and almost caused a fire. The electrician only reworked their job and gave me a letter stating the dangerous incorrect work done by Sunrun's contractor. They also broke ceiling tile(s) during the install.
After over one year of complaining to Sunrun about a permanent fix they still would not take care of it even though there is a lifetime warranty in writing and a fire hazard exhists. Only after a BBB and CA contractors licensing bureau complaint was filed by me did I get a response from them.