I went in to Sunrise Salon last Thursday for an appointment. I arrived 15 minutes early and was told my stylist, Jessica, was running late. Her tardiness caused me to miss a subsequent makeup appointment for later that night before my big event. If I can make it on time and am paying you, you should make it on time as well. I am a cancer patient, and my hair is very important to me, as what little there is of it is grow out from radiation. I explained, very specifically, what I wanted it to look like, and got it cut and colored.
After one wash, the color has begun to fade unevenly. The cut is so bad that friends have commented my hair looks much worse than when I went in. It is completely not what I asked for, and when I expressed how much I did not like it and began crying, she started cutting even more off. It is uneven in areas by several inches and much, much shorter than I asked.My partner called the salon three times in the last week, and was told messages would be left for the owner, and that he was the only one who could do anything, and would call back.
He repeatedly never addressed the issue. My partner went up there today, to try to recoup our $100 loss so I could get my hair redone, and the owner himself was very unprofessional. He stated the stylist was the only one who could issue a refund, and refused to do anything about it whatsoever. I was instructed to waste MORE time and money and come to the salon again to speak with her personally. He said he has a day job and that this really isn't his problem. I have never been to a more unprofessional salon in my life. At this point, whether the refunds the money or not is not the issue.
The issue is that even though he cannot manage to handle his business, I bet he will leave a nasty comment on this review, as he's done on others. That's just sad. Pathetic excuse for a salon. Will be contacting Better Business Bureau, licensing boards, permitting office, and every review site there is. It is NOT OK to chop off a cancer patient's hair against their will and then expect them to jump through hoops and still nothing is done. Disgusting. My hair looks masculine and terrible. I can send you before and after photos if you like. DO NOT GO NEAR THIS PLACE. Totally worth the drive into Portland if you don't want to leave in tears!
Sunrise Salon Tan & Spa Reviews
I went in to Sunrise Salon last Thursday for an appointment. I arrived 15 minutes early and was told my stylist, Jessica, was running late. Her tardiness caused me to miss a subsequent makeup appointment for later that night before my big event. If I can make it on time and am paying you, you should make it on time as well. I am a cancer patient, and my hair is very important to me, as what little there is of it is grow out from radiation. I explained, very specifically, what I wanted it to look like, and got it cut and colored.
After one wash, the color has begun to fade unevenly. The cut is so bad that friends have commented my hair looks much worse than when I went in. It is completely not what I asked for, and when I expressed how much I did not like it and began crying, she started cutting even more off. It is uneven in areas by several inches and much, much shorter than I asked.My partner called the salon three times in the last week, and was told messages would be left for the owner, and that he was the only one who could do anything, and would call back.
He repeatedly never addressed the issue. My partner went up there today, to try to recoup our $100 loss so I could get my hair redone, and the owner himself was very unprofessional. He stated the stylist was the only one who could issue a refund, and refused to do anything about it whatsoever. I was instructed to waste MORE time and money and come to the salon again to speak with her personally. He said he has a day job and that this really isn't his problem. I have never been to a more unprofessional salon in my life. At this point, whether the refunds the money or not is not the issue.
The issue is that even though he cannot manage to handle his business, I bet he will leave a nasty comment on this review, as he's done on others. That's just sad. Pathetic excuse for a salon. Will be contacting Better Business Bureau, licensing boards, permitting office, and every review site there is. It is NOT OK to chop off a cancer patient's hair against their will and then expect them to jump through hoops and still nothing is done. Disgusting. My hair looks masculine and terrible. I can send you before and after photos if you like. DO NOT GO NEAR THIS PLACE. Totally worth the drive into Portland if you don't want to leave in tears!
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Sunrise Salon Tan & Spa
owner: JOE YOUSSEF EDWARD KAHL