Stevens Worldwide Van Lines was engaged by our local Dallas TX mover to delilver and unload our furniture and belongings to our new home in New Mexico. (The local mover did not have an out-of-state permit.) Upon unpacking in New Mexico, we discovered several missing items. Upon inspection of furniture, we discovered many pieces were broken, nicked, or busted.
We requested a Claim Form by email and was sent one. We filled it out, listing 10 items and providing supporting information and photographs, as requested, for repair and/or replacement costs.
MISSING WERE:
$7,000 original oil painting
$1,800 signed and numbered limited edition print
Antique brandy decanter worth $300.00
DAMAGED WERE:
Wood moldings of my prized antique English breakfront had been knocked off and there were large gashes on the sides.Some wood trim was loos, some missing. The entrance hall console table top was crushed. The bottom shelf of our sideboard table was busted completely through. An antique Chinese shoebox was so damaged that the lid would not come off. The mitered edges of an expensive, large, 33x36 wood frame on an art piece were pulled apart.
The Stevens Claims Adjuster send a form letter listing each item with a $0.00 beside each. They refused to replace or repair anything. The reason they gave was because "damage and missing items were not discovered and repeorted at the time of delivery."
This reason is completely unjust. It is also ridiculous because to physically open and inspect the contents of #200+ boxes and crates "at the time of delivery" is impossible. The movers finished after dark, and there was a big winter storm blowing in. They were anxious to get on the road home, and they would have never, in a million years, stayed at our house for the untold hours it would take for me and my husband to unpack all those boxes to see if anything was missing or damaged.
We have moved many times in the past, using large and small companies, and never has any moving company refused to replace missing items or repair damaged items. Additionally, the movers did not list the ID# of each items on the list, and nothing we signed stated that we were required to unpack and inspect everything at the time of delivery.
We submitted a second claim form with supporting information, including photographs of the items taken the day before the move. Aymi Dittenbir, Claims Adjuster, returned the same form letter, stating the same decision.
We are looking for a lawyer to contact Stevens, and we are communicating with the Dallas, TX, company who used Stevens in hopes of getting some retribution on this $12,600 rip off.
Stevens Worldwide Van Lines was engaged by our local Dallas TX mover to delilver and unload our furniture and belongings to our new home in New Mexico. (The local mover did not have an out-of-state permit.) Upon unpacking in New Mexico, we discovered several missing items. Upon inspection of furniture, we discovered many pieces were broken, nicked, or busted.
We requested a Claim Form by email and was sent one. We filled it out, listing 10 items and providing supporting information and photographs, as requested, for repair and/or replacement costs.
MISSING WERE:
$7,000 original oil painting
$1,800 signed and numbered limited edition print
Antique brandy decanter worth $300.00
DAMAGED WERE:
Wood moldings of my prized antique English breakfront had been knocked off and there were large gashes on the sides.
Some wood trim was loos, some missing. The entrance hall console table top was crushed. The bottom shelf of our sideboard table was busted completely through. An antique Chinese shoebox was so damaged that the lid would not come off. The mitered edges of an expensive, large, 33x36 wood frame on an art piece were pulled apart.
The Stevens Claims Adjuster send a form letter listing each item with a $0.00 beside each. They refused to replace or repair anything. The reason they gave was because "damage and missing items were not discovered and repeorted at the time of delivery."
This reason is completely unjust. It is also ridiculous because to physically open and inspect the contents of #200+ boxes and crates "at the time of delivery" is impossible. The movers finished after dark, and there was a big winter storm blowing in. They were anxious to get on the road home, and they would have never, in a million years, stayed at our house for the untold hours it would take for me and my husband to unpack all those boxes to see if anything was missing or damaged.
We have moved many times in the past, using large and small companies, and never has any moving company refused to replace missing items or repair damaged items. Additionally, the movers did not list the ID# of each items on the list, and nothing we signed stated that we were required to unpack and inspect everything at the time of delivery.
We submitted a second claim form with supporting information, including photographs of the items taken the day before the move. Aymi Dittenbir, Claims Adjuster, returned the same form letter, stating the same decision.
We are looking for a lawyer to contact Stevens, and we are communicating with the Dallas, TX, company who used Stevens in hopes of getting some retribution on this $12,600 rip off.
RUN, don’t walk away from any affiliate of this company. After a relocation consultant inventoried our belongings and gave us a price for the move, we contracted with Mooney Movers in Albuquerque, NM to move us to Wisconsin. When the movers showed up, they brought a truck too small to hold our furniture and boxes so they loaded them on to two trucks to be consolidated later. Then our belongings were 5 days late meaning we had to pay for a motel for the extra days. The driver said he had trouble with his truck. Our furniture arrived with dried mud on the legs, hay or grass on the upholstered pieces, and a lot of damage in the way of gouged and scratched wooden furniture, chipped veneer, smashed pottery, crushed lampshades and missing boxes which were packed by the carrier. When I asked the driver to wait while I inspected the delivered items for damage, he refused saying he had notified the company there were damages and I could file a claim later. I noted “Damages” on each pages of the inventory and promptly filed a claim, well within the 9 months allowed, but the parent company, Stevens Worldwide Van Lines, refused to pay even half the amount I claimed for the damaged and missing items. They told me I should have inspected everything upon delivery. They suggested I had damaged the items myself after they were delivered and further said the missing boxes had in fact been delivered when I had not checked them as delivered on the inventory sheet. In addition, Stevens told me my antique furniture was old and not worth repairing although I had paid for Full Replacement value insurance on the entire inventory. In light of our loss, our only recourse was to engage in arbitration at a cost to us of $300. The arbitrator was furnished by the American Moving Companies Associates of which Stevens Van Lines is a member. The decision of the self-serving arbitrator was to be binding so we declined. So, no matter the name of the company you contract for moving, if you see the name of Stevens Worldwide Van Lines on any of the documents, beware!
Stevens Worldwide Van Lines Reviews
Stevens Worldwide Van Lines was engaged by our local Dallas TX mover to delilver and unload our furniture and belongings to our new home in New Mexico. (The local mover did not have an out-of-state permit.) Upon unpacking in New Mexico, we discovered several missing items. Upon inspection of furniture, we discovered many pieces were broken, nicked, or busted.
We requested a Claim Form by email and was sent one. We filled it out, listing 10 items and providing supporting information and photographs, as requested, for repair and/or replacement costs.
MISSING WERE:
$7,000 original oil painting
$1,800 signed and numbered limited edition print
Antique brandy decanter worth $300.00
DAMAGED WERE:
Wood moldings of my prized antique English breakfront had been knocked off and there were large gashes on the sides.Some wood trim was loos, some missing. The entrance hall console table top was crushed. The bottom shelf of our sideboard table was busted completely through. An antique Chinese shoebox was so damaged that the lid would not come off. The mitered edges of an expensive, large, 33x36 wood frame on an art piece were pulled apart.
The Stevens Claims Adjuster send a form letter listing each item with a $0.00 beside each. They refused to replace or repair anything. The reason they gave was because "damage and missing items were not discovered and repeorted at the time of delivery."
This reason is completely unjust. It is also ridiculous because to physically open and inspect the contents of #200+ boxes and crates "at the time of delivery" is impossible. The movers finished after dark, and there was a big winter storm blowing in. They were anxious to get on the road home, and they would have never, in a million years, stayed at our house for the untold hours it would take for me and my husband to unpack all those boxes to see if anything was missing or damaged.
We have moved many times in the past, using large and small companies, and never has any moving company refused to replace missing items or repair damaged items. Additionally, the movers did not list the ID# of each items on the list, and nothing we signed stated that we were required to unpack and inspect everything at the time of delivery.
We submitted a second claim form with supporting information, including photographs of the items taken the day before the move. Aymi Dittenbir, Claims Adjuster, returned the same form letter, stating the same decision.
We are looking for a lawyer to contact Stevens, and we are communicating with the Dallas, TX, company who used Stevens in hopes of getting some retribution on this $12,600 rip off.
Sincerely yours,
Elizabeth K. Bxxxxx.
Stevens Worldwide Van Lines was engaged by our local Dallas TX mover to delilver and unload our furniture and belongings to our new home in New Mexico. (The local mover did not have an out-of-state permit.) Upon unpacking in New Mexico, we discovered several missing items. Upon inspection of furniture, we discovered many pieces were broken, nicked, or busted.
We requested a Claim Form by email and was sent one. We filled it out, listing 10 items and providing supporting information and photographs, as requested, for repair and/or replacement costs.
MISSING WERE:
$7,000 original oil painting
$1,800 signed and numbered limited edition print
Antique brandy decanter worth $300.00
DAMAGED WERE:
Wood moldings of my prized antique English breakfront had been knocked off and there were large gashes on the sides.
Some wood trim was loos, some missing. The entrance hall console table top was crushed. The bottom shelf of our sideboard table was busted completely through. An antique Chinese shoebox was so damaged that the lid would not come off. The mitered edges of an expensive, large, 33x36 wood frame on an art piece were pulled apart.
The Stevens Claims Adjuster send a form letter listing each item with a $0.00 beside each. They refused to replace or repair anything. The reason they gave was because "damage and missing items were not discovered and repeorted at the time of delivery."
This reason is completely unjust. It is also ridiculous because to physically open and inspect the contents of #200+ boxes and crates "at the time of delivery" is impossible. The movers finished after dark, and there was a big winter storm blowing in. They were anxious to get on the road home, and they would have never, in a million years, stayed at our house for the untold hours it would take for me and my husband to unpack all those boxes to see if anything was missing or damaged.
We have moved many times in the past, using large and small companies, and never has any moving company refused to replace missing items or repair damaged items. Additionally, the movers did not list the ID# of each items on the list, and nothing we signed stated that we were required to unpack and inspect everything at the time of delivery.
We submitted a second claim form with supporting information, including photographs of the items taken the day before the move. Aymi Dittenbir, Claims Adjuster, returned the same form letter, stating the same decision.
We are looking for a lawyer to contact Stevens, and we are communicating with the Dallas, TX, company who used Stevens in hopes of getting some retribution on this $12,600 rip off.
Sincerely yours,
Elizabeth K. Bxxxxx
RUN, don’t walk away from any affiliate of this company. After a relocation consultant inventoried our belongings and gave us a price for the move, we contracted with Mooney Movers in Albuquerque, NM to move us to Wisconsin. When the movers showed up, they brought a truck too small to hold our furniture and boxes so they loaded them on to two trucks to be consolidated later. Then our belongings were 5 days late meaning we had to pay for a motel for the extra days. The driver said he had trouble with his truck. Our furniture arrived with dried mud on the legs, hay or grass on the upholstered pieces, and a lot of damage in the way of gouged and scratched wooden furniture, chipped veneer, smashed pottery, crushed lampshades and missing boxes which were packed by the carrier. When I asked the driver to wait while I inspected the delivered items for damage, he refused saying he had notified the company there were damages and I could file a claim later. I noted “Damages” on each pages of the inventory and promptly filed a claim, well within the 9 months allowed, but the parent company, Stevens Worldwide Van Lines, refused to pay even half the amount I claimed for the damaged and missing items. They told me I should have inspected everything upon delivery. They suggested I had damaged the items myself after they were delivered and further said the missing boxes had in fact been delivered when I had not checked them as delivered on the inventory sheet. In addition, Stevens told me my antique furniture was old and not worth repairing although I had paid for Full Replacement value insurance on the entire inventory. In light of our loss, our only recourse was to engage in arbitration at a cost to us of $300. The arbitrator was furnished by the American Moving Companies Associates of which Stevens Van Lines is a member. The decision of the self-serving arbitrator was to be binding so we declined. So, no matter the name of the company you contract for moving, if you see the name of Stevens Worldwide Van Lines on any of the documents, beware!