Sprint Telephone service, wireless, our telephone is very poor, I have called Sprint so many times to no avail, would not recommend them to any one. Very poor service, telephone always bad, cannot hear people when they call or we call. No one can help me, Very terrible Company, never, never, never again, No Sprint, a poor company. Do not fall for their service, stay away from their store. Next, I will contact the BBB;. Thanks for your time. Contact me and I will tell you may story, It is a year story now,
I just requested a BBB intervention. Will also notify any agency that can help solve this harassment by unprofessional Sprint reps case.
My contracts with Sprint started in 2000 and I had been satisfied with their service. In November 2014 a conflict occurred when: I needed info regarding my ability to use my cell in Europe. I called, Sprint reps said cell would function in Paris, so I felt relaxed about it. Days before my flight I called to doublecheck (it;s a proven good habit), another rep said the cell would not function; yet a 2nd rep said it would function! a 3rd rep said it won't function, one after another that day. I panicked, felt frustrated, because I needed PRECISE info re. my phone use in Europe, my flight was soon, I had thought all had been prepared but suddenly found out I had been misled by Sprint reps re my cell. I tried to send emails, they bounced back at the Sprint addresses posted online! The Sprint reps are foreign, speak basic inefficient English, give inaccurate info. I cancelled before my flight, got proper service through Verizon and a cell Verizon assured me with 100%professionalism it was going to work abroad. I spoke with a Sprint manager, told him my service was cancelled re. bad service (damaged my business interest); that Sprint should not charge an early termination fee. Since then I have received claims that I should pay the $187.32 early termination fee. A Sprint rep/manager kept calling (3-4 times at 5 minute intervals...!) leaving messages in my phone but no email/phone to called her back. It seemed she was just fulfilling automatically a requirement to "call the client" without actually trying to establish an effective connection.... I tried to establish email connection to solve the issue because I am in sessions all day and cannot answer when the phone rings. It has been impossible to schedule an appointment or get a rep's email to solve the issue. When I call each time I speak with another person... have to tell the story again... each says the matter will be "forwarded". I just received another "collections" note by email, with no option to reply to the email. This service is the worst I have ever received. I feel very frustrated and their harassment by them has had adjacent repercussions on me. If I had known their service has degenerated so much, I would have discontinued service long ago and never renewed a contract. I urgently discontinued in Nov 2014 because I needed a reliable reply / a working cell asap
I have a sprint phone connect. Sprint wont let me cancel my account, and made payments to for the full year , but they are still charging me late fees and recontion fees. I tell them i paid already but they still wont let me cancel my account. I call them and they put me on hold and they never anwser. I have been on hold for two hours stright. I need help how can i cancel my account.
I recently changed my plan at sprint. I called in to change the plan, and later went to the store and added lines. When my bill came in it was a little more than 2 times what it should have been. I then called customer service and spoke to someone that stated the whoever set up this plan was drunk and they would be getting it fixed, and told me there was already a $208.00 credit showing. 2 days later my bill went up $200 more and when i called i was told i am not eligable to speak with a supervisor, i was put on hold for a supervisor for 50 minutes and the person that got on the phone was not a supervisor i found out after 30 minutes of talking to her, 3 hours and $296.67 later i got off the phone with a 0 balance until this new bill is due on the 13th of november. I have called SPRINT everyday and been given different stories as to why the bill is this high i have been to the sprint store where i was given a number to call because there is a "special team" working on this account. when i call that number they want to talk about my 0 balance. i explain to her that i am calling to get this months bill straightened out she puts me on hold for about 20 minutes she comes back and tells me she can only discuss this with my father even though i am an authorized user to make changes and do whatever i want on this account and have been the only person they have dealt with in person and on the phone for 5 years. it was stated to me today they show a credit of $147. something coming on the next bill this amount does not even cover the $200.00 they have already added to this months bill and it does not help the amount they expect me to pay this month. it looks like they added money to say they were giving me a credit and then not even crediting me the money they added to the bill. the way i see it if they can add it today they should be able to remove it today i do not feel comfortable paying for something and never receiving the credit for it. which is probably what they hope will happen. Also when i added the lines i paid $58.50 twice because one of the phones didnt go through and i never received my refund for that so forgive me if i do not trust this "credit system" they are trying to push on me.
This is just a little of what is going on with this company and me. After i got off the phone today with them i came to my computer to find out that they have shut me out of sprint and i can not see my bill online anymore. There is something very shady with that and being SPRINT is a multi million company i do not see why i am having so much trouble over $800.00.
Last year, we decided to switch our cell phone plan over to Sprint from AT&T. Huge mistake! We are a family of four, and came to Sprint, picked out our phones, and signed up. There were problems that very first day with Sprint's "Security" system. They require you to have a pin, which we gave them (our son's birthday). Then, my husband had to talk on the phone to a representative, that the rep in the store had to call.
During this call, the rep on the phone was asking my husband a series of questions designed to verify his identity (aparantly his SS card, Driver's license, birth certificate, and a bill from our home weren't enough). At one point my husband couldn't hear her well, and she said to him, "Sir, it seems that you are asking someone else for help with this question, I am warning you that if I determine you are indeed asking for help with these questions, I will hang up and you will not be eligible for Sprint). She was horribly rude, and my husband felt like he was on trial. Well, the connection was bad, and he couldn't understand her yet again, paused, and she hung up.
A few days went by, and I decided (huge mistake), to try again. We called and talked to a manager, told them what happened, and he allowed us to get service. So, later that day we went back to the Sprint store in our town. They were very helpful, got us all phones, ported our numbers and we went home.
Immediately after coming home, we realized that we had absolutely no service inside our home. We had to go outside on the driveway to get any service. Well, this was not going to work, so the very next day we went back to AT&T, ported all our numbers back and headed back to Sprint. This was within 24 hours that we returnred everthing, in original boxes, and had less than 5 minutes of useage total on our lines.
The manager at Sprint was apologetic, and took everything back and informed me that we were to be ch arged nothing because we brought everythign back so quickly and had almost no useage. It was a giant pain and I was exhausted after everything, but grateful to be back to AT&T, even though they were more expensive monthly.
About a month later, I got a bill from Sprint for almost 1300.00! I was furious! I called the number provided i the bill, and when they asked for our pin, I gave them the pin we signed up with, and was told it ws incorrect. Then we went through a series of possibilities for what the pin could be, all of which were incorrect. At this point I was told that they couldn't talk to me about my bill unless I knew my pin and they couldn't give me a new pin!!! I said, well what can I do about this!?? This bill is incorrect. We have a zero balance!! They said they couldn't help me unless I had my pin.
So, I went into the store where it all started. They told me that indeed I should not have a balance because they all remembered us, but that because I wasn't a customer anymore, they didn't have access to our account.
Then another bill came. I called again and demanded to speak to a supervisor. The supervisor told me that they could mail me the pin, but it would take about 2 weeks to arrive. Meanwhile, I am still getting bills for nearly 1300,00!! The letter never arrived. A month goes by, and no letter. So, I call again and am told that they are not allowed to mail out the pin.
Then, my father died, and for a while, I forgot about this nightmare, until a few months ago when I started getting bills from a collection agency now that Sprint sent my bill to!!!
So, I went back to the store. They still remembered me. They were upset too, so the manager called Sprint from the store. He was told the same thing--unless we know our pin, they cannot talk to us about our bill. So, I called again, furious because now our credit is tarnished and we have collection agency calling us every single day!!! Sometimes more than once a day!!! I was told again, no pin, no help!!! This cannot be legal?? We are completely trapped! I don't know what to do. Buyer beware of Sprint!! What a nightmare. All I have left at this point is to try to dispute the charges on our credit report. What a horrible, violating feeling.
So tired of Sprint. I have been promised over the past two years that Sprint was updating their data and call packages and it was getting so much better. In the meantime I was convinced by the Sprint staff that I should renew my contract because it would be "next month" that it all got so much better. Over and over again I have been told they were improving their packages. I have called tocomplain on multiple occasions that my pphone's don't work and I am being over charged. I have even had them send me a new phone with hope that my phone was faulty. Now I call requesting to be relieved of my contract without the ETF and every time I call I ask for a supervisor who can help me get out of my contract. Each time I miraculously get disconnected while I am on hold. I just want out of this contract free of charge due to lack of satisfaction and customer service lies.
I called the sprint costumer service to ask about my information because i got charged over due so many times and the lady told me that beause of the taxes my balance suppose to be 143$ but they charge me 252$ each month for two crllular phones. I told her to let me speak with her manager or if she could tell me hy i got charged all this amount and she hang up the phone on me while i was speaking se got me over stressed and im pregnant .This is a poor service poor communication with the costumer and poor hiring people experience
Sprint.com Reviews
Sprint Telephone service, wireless, our telephone is very poor, I have called Sprint so many times to no avail, would not recommend them to any one. Very poor service, telephone always bad, cannot hear people when they call or we call. No one can help me, Very terrible Company, never, never, never again, No Sprint, a poor company. Do not fall for their service, stay away from their store. Next, I will contact the BBB;. Thanks for your time. Contact me and I will tell you may story, It is a year story now,
I just requested a BBB intervention. Will also notify any agency that can help solve this harassment by unprofessional Sprint reps case.
My contracts with Sprint started in 2000 and I had been satisfied with their service. In November 2014 a conflict occurred when: I needed info regarding my ability to use my cell in Europe. I called, Sprint reps said cell would function in Paris, so I felt relaxed about it. Days before my flight I called to doublecheck (it;s a proven good habit), another rep said the cell would not function; yet a 2nd rep said it would function! a 3rd rep said it won't function, one after another that day. I panicked, felt frustrated, because I needed PRECISE info re. my phone use in Europe, my flight was soon, I had thought all had been prepared but suddenly found out I had been misled by Sprint reps re my cell. I tried to send emails, they bounced back at the Sprint addresses posted online! The Sprint reps are foreign, speak basic inefficient English, give inaccurate info. I cancelled before my flight, got proper service through Verizon and a cell Verizon assured me with 100%professionalism it was going to work abroad. I spoke with a Sprint manager, told him my service was cancelled re. bad service (damaged my business interest); that Sprint should not charge an early termination fee. Since then I have received claims that I should pay the $187.32 early termination fee. A Sprint rep/manager kept calling (3-4 times at 5 minute intervals...!) leaving messages in my phone but no email/phone to called her back. It seemed she was just fulfilling automatically a requirement to "call the client" without actually trying to establish an effective connection.... I tried to establish email connection to solve the issue because I am in sessions all day and cannot answer when the phone rings. It has been impossible to schedule an appointment or get a rep's email to solve the issue. When I call each time I speak with another person... have to tell the story again... each says the matter will be "forwarded". I just received another "collections" note by email, with no option to reply to the email. This service is the worst I have ever received. I feel very frustrated and their harassment by them has had adjacent repercussions on me. If I had known their service has degenerated so much, I would have discontinued service long ago and never renewed a contract. I urgently discontinued in Nov 2014 because I needed a reliable reply / a working cell asap
I have a sprint phone connect. Sprint wont let me cancel my account, and made payments to for the full year , but they are still charging me late fees and recontion fees. I tell them i paid already but they still wont let me cancel my account. I call them and they put me on hold and they never anwser. I have been on hold for two hours stright. I need help how can i cancel my account.
I recently changed my plan at sprint. I called in to change the plan, and later went to the store and added lines. When my bill came in it was a little more than 2 times what it should have been. I then called customer service and spoke to someone that stated the whoever set up this plan was drunk and they would be getting it fixed, and told me there was already a $208.00 credit showing. 2 days later my bill went up $200 more and when i called i was told i am not eligable to speak with a supervisor, i was put on hold for a supervisor for 50 minutes and the person that got on the phone was not a supervisor i found out after 30 minutes of talking to her, 3 hours and $296.67 later i got off the phone with a 0 balance until this new bill is due on the 13th of november. I have called SPRINT everyday and been given different stories as to why the bill is this high i have been to the sprint store where i was given a number to call because there is a "special team" working on this account. when i call that number they want to talk about my 0 balance. i explain to her that i am calling to get this months bill straightened out she puts me on hold for about 20 minutes she comes back and tells me she can only discuss this with my father even though i am an authorized user to make changes and do whatever i want on this account and have been the only person they have dealt with in person and on the phone for 5 years. it was stated to me today they show a credit of $147. something coming on the next bill this amount does not even cover the $200.00 they have already added to this months bill and it does not help the amount they expect me to pay this month. it looks like they added money to say they were giving me a credit and then not even crediting me the money they added to the bill. the way i see it if they can add it today they should be able to remove it today i do not feel comfortable paying for something and never receiving the credit for it. which is probably what they hope will happen. Also when i added the lines i paid $58.50 twice because one of the phones didnt go through and i never received my refund for that so forgive me if i do not trust this "credit system" they are trying to push on me.
This is just a little of what is going on with this company and me. After i got off the phone today with them i came to my computer to find out that they have shut me out of sprint and i can not see my bill online anymore. There is something very shady with that and being SPRINT is a multi million company i do not see why i am having so much trouble over $800.00.
Last year, we decided to switch our cell phone plan over to Sprint from AT&T. Huge mistake! We are a family of four, and came to Sprint, picked out our phones, and signed up. There were problems that very first day with Sprint's "Security" system. They require you to have a pin, which we gave them (our son's birthday). Then, my husband had to talk on the phone to a representative, that the rep in the store had to call.
During this call, the rep on the phone was asking my husband a series of questions designed to verify his identity (aparantly his SS card, Driver's license, birth certificate, and a bill from our home weren't enough). At one point my husband couldn't hear her well, and she said to him, "Sir, it seems that you are asking someone else for help with this question, I am warning you that if I determine you are indeed asking for help with these questions, I will hang up and you will not be eligible for Sprint). She was horribly rude, and my husband felt like he was on trial. Well, the connection was bad, and he couldn't understand her yet again, paused, and she hung up.
A few days went by, and I decided (huge mistake), to try again. We called and talked to a manager, told them what happened, and he allowed us to get service. So, later that day we went back to the Sprint store in our town. They were very helpful, got us all phones, ported our numbers and we went home.
Immediately after coming home, we realized that we had absolutely no service inside our home. We had to go outside on the driveway to get any service. Well, this was not going to work, so the very next day we went back to AT&T, ported all our numbers back and headed back to Sprint. This was within 24 hours that we returnred everthing, in original boxes, and had less than 5 minutes of useage total on our lines.
The manager at Sprint was apologetic, and took everything back and informed me that we were to be ch arged nothing because we brought everythign back so quickly and had almost no useage. It was a giant pain and I was exhausted after everything, but grateful to be back to AT&T, even though they were more expensive monthly.
About a month later, I got a bill from Sprint for almost 1300.00! I was furious! I called the number provided i the bill, and when they asked for our pin, I gave them the pin we signed up with, and was told it ws incorrect. Then we went through a series of possibilities for what the pin could be, all of which were incorrect. At this point I was told that they couldn't talk to me about my bill unless I knew my pin and they couldn't give me a new pin!!! I said, well what can I do about this!?? This bill is incorrect. We have a zero balance!! They said they couldn't help me unless I had my pin.
So, I went into the store where it all started. They told me that indeed I should not have a balance because they all remembered us, but that because I wasn't a customer anymore, they didn't have access to our account.
Then another bill came. I called again and demanded to speak to a supervisor. The supervisor told me that they could mail me the pin, but it would take about 2 weeks to arrive. Meanwhile, I am still getting bills for nearly 1300,00!! The letter never arrived. A month goes by, and no letter. So, I call again and am told that they are not allowed to mail out the pin.
Then, my father died, and for a while, I forgot about this nightmare, until a few months ago when I started getting bills from a collection agency now that Sprint sent my bill to!!!
So, I went back to the store. They still remembered me. They were upset too, so the manager called Sprint from the store. He was told the same thing--unless we know our pin, they cannot talk to us about our bill. So, I called again, furious because now our credit is tarnished and we have collection agency calling us every single day!!! Sometimes more than once a day!!! I was told again, no pin, no help!!! This cannot be legal?? We are completely trapped! I don't know what to do. Buyer beware of Sprint!! What a nightmare. All I have left at this point is to try to dispute the charges on our credit report. What a horrible, violating feeling.
So tired of Sprint. I have been promised over the past two years that Sprint was updating their data and call packages and it was getting so much better. In the meantime I was convinced by the Sprint staff that I should renew my contract because it would be "next month" that it all got so much better. Over and over again I have been told they were improving their packages. I have called tocomplain on multiple occasions that my pphone's don't work and I am being over charged. I have even had them send me a new phone with hope that my phone was faulty. Now I call requesting to be relieved of my contract without the ETF and every time I call I ask for a supervisor who can help me get out of my contract. Each time I miraculously get disconnected while I am on hold. I just want out of this contract free of charge due to lack of satisfaction and customer service lies.
I called the sprint costumer service to ask about my information because i got charged over due so many times and the lady told me that beause of the taxes my balance suppose to be 143$ but they charge me 252$ each month for two crllular phones. I told her to let me speak with her manager or if she could tell me hy i got charged all this amount and she hang up the phone on me while i was speaking se got me over stressed and im pregnant .This is a poor service poor communication with the costumer and poor hiring people experience
hiba boushor
(((redacted))).