After over 17 years of being a loyal customer to Sprint, they cancelled my account for no reason and demanded full payment of the remaining balance on my Ipad Air. When I called to discuss why I was all of a sudden being charged the full remaining balance on the account rather than continue with my monthly payments (which I was current on). I was told by the representative that my account was accidentally closed, that it was a mistake and he would fix it.
I continued to make my monthly payments, sometimes even double the amount to be ahead when I received two notices from collection agencies demanding payment of the remaining balance on the account! I called Sprint to discuss how this had happend and an agent that seemed a bit clueless rambled on not understanding what I was saying when I was speaking clear english. I finally asked for her supervisor because I couldn't even understand what she was trying to say to me. He of course was no help- just went over and over my acccount trying to figure out what had happened and again trying to tell me that I cancelled when I didn't and that there as an early termination fee and that's why I was not actually ahead but behind. And I again explained that I never cancelled and had continued to make payments. I explained having called previously when my account was wrongly cancelled and he again tried telling me I cancelled when I didn't. I explained that I now have blemishes on my credit score because of this situation and is there really nothing at all they can do to correct the situation for a 17yr customer? He said he could transfer me to their collections dept and I said, Oh, so they can tell me I need to pay the remaining $133 I owe for the ipad? No Thanks- I will continue to pay the amount I signed a contract for of $34.59/month until it is paid and I will NEVER use Sprint again and will be sure to let anyone I know who has Sprint how I feel about them after how they treated me after being a customer for over 17years!!! What a joke! No wonder why they are struggling against AT&T and Verizon!
In March 2015 I purchased Sprint phone service and while going through the process online of getting what I needed I was sold the idea of getting the phone, plus unlimited data for just $60 a month plus the charge of $24.99 for the phone lease payment and so I thought I was looking at an $80 a month bill. My first bill in April was $109.00 and when I contacted them about that bill I was told that the bill was so high because of some prorated bull and that my next bill would be just $77. Well, My May bill came and this time it was $143.00 and of course I went crazy and almost caught a heart attack. I contacted them several times and was told that I would be getting a refund in the amount of $80 but I had to pay the $143.00 first. I then contacted the FCC and filed a complaint. On Friday May 1, I got a call from some bullshit supervisor and I told her that I can pay what I owe but not what they are trying to steal from me. I told her that I am a homebound disabled woman and never even knew what data was and that I do not use data because I have home internet. She told me that she would call me back after she investigates and well, today I am disconnected because I was not going to give them my little bit of money for services that I was not using.
Extremely dishonest ghetto third world scum that own and operate 10 stores in New York City! They say they are the real sprint store but they're not! Most people that work there don't even speak proper english and only try to sell you more and more stuff! They look undocumented and unauthorized to work! They ran my credit and said that it was good and still charged me $500 for a phone. They gave me a tablet saying that it was free. Forced me to buy accessories saying they'll give me a discount!
I realized the next day that I didn't need the tablet so I went to return. They said it'll be $80 for returning as it's the restocking fee! F****** scum!! I said that this information wasn't mentioned when buying. They said that every employee is trained to tell us this and that I was lying! I was obviously enraged and said that I'll leave the tablet in the store as I didn't want it! They said this will only result in the deterioration of my credit!
As I was curious I went to the sprint corporate store and found out that based on my credit, I should have gotten the phone for $0 down!!! The accessories at this location were half the price of what was advertised in the fraud store! I went to online forums and discovered that other people were similarly duped at their other locations! This fraud needs to be stopped!!
I wonder how they are still in business and have 10 stores where they use the spint name and rip off customers daily!! This needs to stop!!! They won't give me refund for nothing and laughed at me when I said that I'll report them.
So I bought an airway- Internet wifi device from sprint about 7 months ago.
After a couple weeks we discovered the internet signal continued to go in and out and I was receiving emails for data overages charges?! So I did what any customer would do, I unplugged the device. I later recieved an email the service had been disconected. At that point I owed 150 something dollars on the account. However, I didn't know that the account was still being billed even thou I wasn't using the device? I recieved a letter saying I owed $550 or so dollars?! I didn't understand how something disconnected and not plugged up could still accumulate charges? I then called sprint to cancel and get my account fixed. However they told me the billing cycle is in a 3 month rotation so I could not cancel until 3 months from then, I still was expected to pay the $550. something dollars and whatever monthly charges come after that while it's finishing it billing cycle. Outraged I ask to speak to a manager. The manager said she could drop the 50 something dollars but I still owe the $500 dollars plus the next couple of monthly fees, and call back and pay it all then I could cancel?!
Frustrated with not getting scammed by Sprint! I washed my hands of it. I eventually get a letter from a collection agency the total then owed was $700 something dollars. I payed it because SPRINT put it on my credit report and refused to fix it when i called. I know i did not owe Sprint $700.00. But SPRINT COULD CARE LESS ABOUT THE CUSTOMER.
LETS JUST CHARGE THE CUSTOMER ON A NON ACTIVE DEVICE, YEAH CHARGE AGAIN, DONT CARE SHE DOESNT USE IT, NOT PLUGGED UP! DISCONECTED! KEEP CHARGING $200.00, ANOTHER $200, ANOTHER $200. $ANOTHER 100. OH SHE WONT PAY? SEND IT TO COLLECTIONS PUT IT ON HER CREDIT REPORT! WE DON'T CARE WE JUST LIKE TO CHARGE CHARGE CHARGE!
Moral of the story please- Don't buy an internet wifi device from sprint!
Have made many calls have gone in person with my Federal W2 forms to prove I am an employee still of philp morris.....23 percent discount !!!!!!......was told w2 forms are not proof of employement..........they tell me i need this and that I am disabled and living on disablity payment from philp morris...they want to see my insurance card.....i am on soscial security disabilty Health insurance card does not say philp morris so I am not and employee.........they say....... that was not enough..........wife called sprint, Lady said they have a new company looking into all discounts that people have been given over the years their job is to hassle every one who has a discount 15 years I received discount now they want to scam me..Soon I am sure their will be hundreds or thousands of others being treated like me.........Sorry I signed 2 year Contract trouble did not start untill I signed new contract 4 weeks ago. Sorry Sorry Company to deal with....will be paying 700 dollar termation fee for 2 phones if I have to.......2 other phone i can shut down with out fees so 700 bucks might be my only way out.............SCAMMED by Sprint
Late in 2014 it was discovered that sprint was over charging me my monthly bill. They were charging me for 2 devises that i had returned to them Smartphone and a ipad). I had changed devises a few times, and these old charges were included in new charges. That is why i did not notice. It was only when i investigated each charge line one by one. Sprint said they would investigate and call me back with the results. Thirty days later i called sprint to follow up and was told. Oh she did that investigation already, in fact tghe same day you called, i am sorry she did not call you. She found the shipping tracking numbers and those items were return to a sprint warehouse. I think 1 creidt was for $279.00 and the other $679.00. She assured me the credits would be entered right away.
A credit for $279.00 was given in dec 2014 i think this was for the smartphone. The credit for thge ipad has not been given. I called sprint and was told that they needed more time to issue the credit. This went on for 4 months. Each time sprint would make a new payment arrangement to allow more time for the credit to be issued. No one could tell me what the problem was. Sprint had not problem taking my money, charging late fees, and threatening to dissconnect my phone every month. Every time i called was like the first time. Each customer service rep. Told me no extention could be given, each even when i asked to speak to a supervisors refused to do so only to not be in any position to solve the problem. I cannot say i was always a happy respectfull customer.
I thought of not only the $800 over charges for the devices, but the extra charges per line, the bloated plan i had excetra. My audit revealed i was paying approximately $290.00 a month for 3 years that i did not need. I was very ill durning that time and just did not have the mental ablity, time or strenght to pay attention to such thing. Aone point that play was needed when i was working as a route sales rep. I should have changed plans when i was too sick to do that job. Ok may error. I am much better now, and started reviewing all my bill and that is how this all came about. So i cannot hold sprint accountable for my having the wrong plan, but i can change it my current plan is $110.00. I have spoken to customer service, and supervisors, but no one seems to be able to help. One rep reading my file acknowleged srint had a credit pending, that that credit was greater than my bill, and she still asked me for a payment??? The last csr i spoke to today, 3/12/2015 told me that in fact those credits were applied to your account $619.00 please look at you bill. Yes she did say that with cinfidence too. My reply no uyou look at the bill it was not a credit, the $619.00 eas a charge. She asked me to hold on. Felt like 15 minutes, she returned to say "i am sorry, ylu are right, we made a mistake, that was a charge". One moment please. Just to give you some context, it appears that sprint is applying credits, but later they reverse those credits. Return all my equipment and fight them in court for the balance for early termination!
Sprint is the worst cellphone company that I have ever used. I currently reside in Los Angeles but I’ve lived all over the US and I’ve traveled around the world and I can honestly say that Sprint is the worst. Even though Sprint has tons of money, they don’t have enough towers in the L.A. area and they don’t manager their network properly on the few towers they do have. I sold cellphones for several years, so I am very knowledgeable about the industry. Plus, I’ve tried every cellphone / service combination there is and I can honestly say that Sprint is the worst.
Do you make phone calls with your cellphone? If so, don’t use Sprint. When you try to call someone, it fails to connect and you usually receive 1 of 4 recordings. Here are the call failure messages you will hear:
1. “Due to heavy calling, we are unable to complete your call at this time.”
2. “We are unable to complete your call at this time. Please try again later.”
3. “We’re sorry. Due to heavy calling, we cannot complete your call at this time. Please hang up.”
4. “Your call cannot be answered at this time. Please try again later. Goodbye.”
And if you’re lucky enough to have a call actually connect, get ready to hear nothing but static. You won’t be able to hear the other person and you will be walking around and constantly asking them “Can you hear me now?”
Do you send texts? If so, don’t use Sprint. When you try to send a text, it never works the first time. You always receive a “failed” alert. So you have to press “resend” over and over again. It usually takes between 3 – 5 attempts before it finally works. And when it’s finally sent, it stays in the jammed network and isn’t delivered until days later. The problem is so bad that I started keeping a log. Here are two examples (out of dozens):
1. Someone sent me a text on Friday at 11:45am. I did not receive it until 8:45am on Saturday.
2. Someone sent me a text on Tuesday at 11:45am. I did not receive the text until Wednesday at 1:30pm.
Sprint turned my business and personal life into a nightmare due to late texts.
Do you like to use the internet and check your email or watch videos on your cellphone? If so, don’t use Sprint. Their network can’t handle it. Here are the connection failure notices you will receive whenever you try to use the internet:
1. “The connection to the server timed out.”
2. “Couldn’t establish a secure connection.”
3. “No signal found for mobile networks.”
As you can see, you can’t do anything on the Sprint network. When I confronted Sprint about these issues, they blamed the cellphone company. So I mailed my phone to the cellphone service center. After testing, they found no problems with the phone. So it turns out, Sprint lied to me. But that is no surprise since the employees at Sprint never know what they are talking about. They are also poorly trained in customer service. They will lie to you and tell you that your cellphone is broken, when it works perfectly. Then they will tell you “You have to turn your phone off and on again throughout the day”. This doesn’t help either. The reason you can’t make phone calls and can’t send texts and can’t get on the internet is because the Sprint network is the problem.
On November 4, 2014, I saw an avertisement from Sprint about BuyBack. I went into the Sprint Store, was greeted by a customer rep, I inquired about the promotions Sprint is running about buyback.
The rep explained to me what it is and how it works. I was with AT&T at the time and at the time what Sprint was offering sounds good. I got everything in writing about how much I will get back for switching over my 3 AT&T lines to Sprint. Also, I will get the Termination money within 2-3 billing cycles and almost $1000.00.
I have been trying to get the money since January, because I am now in the 5th billing cycle. Everytime I call, I get put on hold for about 45 mins and the phone cuts off. I called on Sunday 3/8/2015, I got a rep who told me he will look into it, about 40 mins later, the rep "MEL", said he has updated my account and made notes on everything and he will personally take care of it he will get back to me within 48 hrs. Monday passed, Tuesday passed, Wednesday passed and of course nothing.
I called today 3/12/2015, got another rep, after 45 mins, I was told, I have updated your account and send the information back to the original rep MEL, because she can't do anything about it. I didn't pay AT&T, because I was waiting on the buyback money...now this has affected my credit score tremendously, got sent to collection agency by att and SPRINT still have me on the run around.
CAN I FILE A LAWSUIT AGAINST SPRINT FOR FALSE ADVERTISING, STRESS AND DAMAGES TO MY CREDIT???
Caveat Emptor! Sprint offers 'upgrades' to customers whose contracts have expired. They state that if you 'upgrade' your cell phone to a newer or better model, you will be contractually obligated for an additional 2 years. You will be paying approximately $200 up front for the upgraded phone. What they DON'T tell you is that if you choose to upgrade, in addition to the $200 pu front fee and the 2 year contractual obligation, you will also be charged an additional $25 per month for 24 months to offset the cost of the upgraded phone. In reality, with the $200 up front cost and the $25/24mo charge, you will be paying $800 for the phone, which is most cases is as much as or more than the retail purchase price of the upgraded phone.
I was with tmobile I decided to try sprint thinking that they have better service. I traded in my tmobile devices with sprint and they offered $200.00 minimum per divice which was ok with me. MISTAKE!!! After 7 days I decided Sprint sucks big time and returned their devices and wanted to get my tmobile devices back. Rep says they dont have it since they shipped out to their warehouse. I was advised that I would get my money instead of my devices. I said fine. After 2 billing cycles they senT me a bill for $2500.00. WHAT!!! YOU OWE ME MONEY AND SENDING ME A BILL FOR 2.5K? NO NO NO. So, I called them ... BLA BLA BLA Sorry, we will fix it, wait another billing cycle, and more BLA BLA BLA... Another billing cycle went by and they sent me $300 in a mail ( it suppose to be $600.00.) I called them again, now they saying if my account is not active they won`t pay for trade in device. WHAT??? I called a different rep and she says OK we will give you another $142.00 but they would keep the rest for the activation fees. WHAT???? I did not activate anything with you and if I did activate, it was the service which was returned within 7 days because your service sucks big time. Long story short, I have been calling them for almost 3 months now spending 2hrs for each call ( they will put you on hold for a longggggg time) instead of taking care of my more important problems in my life. PEOPLE, STAY AWAY FROM SPRINT!!! THEY HAVE BAD SERVICE, REPS AND HORRIBLE BILLING WHICH MAY RUIN YOUR CREDIT. THEY WILL TAKE YOUR MONEY FOR THE WORST SERVICE IN THE MARKET. THEIR BUYBACK PROGRAM IS A BIG SCHEME TO STEAL YOUR MONEY. THEIR PLAN IS TO MAKE YOU STAY BECAUSE OF THE MONEY THAT YOU WILL LOSE. IF YOU SEE THAT YELLOW LETTERS OF SPRINT IN THE SHOPING CENTERS JUST AVOID IT. THANKS FOR READING!
I been with sprint for over 10yrs my bills was just $600.00 on March 3,2015 and now my bill is $949.00 on March 9,2014 how is it then a couple of days the bill jump that high spriint was suppose to reimburse us when the tower was down for a 1yr in a half. never got reimburse and no call back I been asking for corp office
Tried to save a little money by switching to sprint as my ISP. They charged $336 for the first months service after promising it would cost $80. I canceled my serice but they are still sending bills. There customer service is also terrible. Avoid at all cost.
I WAS WITH SPRINT FOR ABOUT 8 YEARS AND EVERY TIE MY CONTRACT WAS UP THE ALWAY TRIED CHARGING MORE THAN THE AGREED CONTRACT FOR A MONTH OR 2 EVERY TIME.IN NOVEMBER I ADDED A NEW LINE THAT MADE A TOTAL OF 3 PHONES THE AGREED CONTRACT WAS A TOTAL OF $150 PLUS INSURANCE AND TAXS SHOULD HAVE BEEN CLOSE TO $180 PER MONTH.I GOT MY FIRST BILL THEY CHARGED $260.I called them was on the phone close to 2 hours got nowhere like usaual but they were sapossed to get the phone recordings from the day I ordered the new phone and listen to the agreement me and customer service had and call back in 72 hours I waited 3weeks called them back and then they said they couldnt get the conversations and if they could they couldnt take any money off passed bills any way. so I termanated my service with sprint but made payments atleast 1 within every 30 days and they sent it to colletions and my last payment was only 2 weeks ago never missed and never got a later saying that they didnt recieve any money or letter saying that it might go to collections just a phone call from a colletions agency within 21 days of last payment.
I have been a customer with sprint since may 2001 and not had a problem until now. Me and my wife went from the galaxy note 3 to the nexus 6 our original intent was to get the note 4 but we were talked into the nexus. The phone started not getting phone calls while in WiFi. Then my voicemail completely vanished. If you called my phone you would get a carrier error message. These issues started on day 14 with the phone and I couldn't get to the sprint store where we got the phones to exchange them. I called sprint that night they wanted me to pay a 35 restocking fee for each phone which I felt I shouldn't have to pay. So I went to the store next day to get this done. They refused because I was over the 14 days I again called sprint and the rep who answered the phone gave me the run around for over an hour. I called the next day again to see if they would send us the note 4 and we just pay the difference after 2 more hours I finally got the girl to have this happen but we couldn't pay the difference until we got paid a few days later she gave me her operator number and assured me she would call me at 3pm that day. By 6:30 I hadn't gotten the call so I called. On hold for another 45 and was told that only that operator could complete that so I was hustled off the phone again and quiet angry this time. Around 8 pm I called back and demanded to speak to her by name and operator number. And I was shuffled to someone else then again to someone 2 hours layer I finally got them to send a mailer so we could send the nexus phones back and we would have wait to they were received before they would send us the note 4 which they said would be 7 to 14 days and there would be no service credits given because of the extent of service they were offering. I then stated I was recording the conversation the rep quickly hung. The next morning I called back to the same department. And was told I am beat there is nothing more they do for me after being a loyal customer for almost 14 years I'm done with sprint already called T-Mobile and should receive our new iPhone 6 plus in a couple days ...DO NOT GET SERVICE FROM SPRINT WOrst EXPERIENCE ever.
On November 17, 2014, my daughter talked me into leaving Cricket for Sprint. I had perfect service with Cricket for 6 years. Even driving to California and New York, I encountered little service interruption on Cricket. I paid $120.00 every month for unlimited everything for five lines. Why would I leave? My daughter insisted Sprint was better. BIG…HUGE MISTAKE!
On November 21, 2014, I received my new phone. An Iphone 5C. I had an Iphone 5C on Cricket. I loved it. So, I figured I would be fine on Sprint. On November 23, 2014, I called Sprint to tell them the phone they mailed me didn’t work. I quoted Colorado consumer law and demanded a new phone. I was told it was my location not the phone. All my calls dropped or I had no service, my internet and email did not work unless I was in a WiFi, and my text messages came randomly.
Over two months and 11 hours and 47 minutes of calls to Sprint, a man injured with third degree burns on the job because he could not understand me over the phone and two trips to Sprint stores, I still could not get a phone unless I paid for one through insurance which is fraud because the original phone NEVER worked and required a replacement by Sprint under Colorado law or I drove 45 minutes away to have it looked at by a special Sprint store. I demanded the customer service representative issue a refund for the service. The supervisor at Sprint said I would receive a refund and my phone would be free. Neither happened. I called Sprint again and was told there was no record of the call or refund. I was told I would receive only a refund for $50.00. l said that I had been promised $73.00. After and argument, I was given only the $73.00. Corporate called me the next day. The gentleman was rude and gave me nothing and called me a liar.
I went to Apple and received a new phone. The Apple agent said this is typical of Sprint. I went home with my new phone. Now, the phone won’t charge. Unbelievable! Sprint is the worst provider and their customer service is atrocious. NEVER EVER change to Sprint!
My husband and I are very disappointed with Sprint, our contract was for 2 years and will would alway pay on time. Now that our contract is over we decided to Not continue with them. One reason was because their cell phone services where horrible. The calls or texting where really bad. Now sprint is sending us a bill for $111.61 that because we extended our contract which is BS. My husband spoke to the customer service and they told he needs to pay or they were going to send the bills to collections. My husband told them that he will not pay the bill because he don't owe anything, well the lady who he was talking was very unprofessional that she hung up the phone in my husband. These days $111.61 is a lot of money to pay for something that we don't owe, having 3 kids and one income its a bit hard. We will never recommend sprint to anyone.
Walked in to the store: I returned Samsung Galaxy S4-black 16GB before 14 days then Refund money back is done then after 14 days I got emailed from them that Bryan wanted me payment 68.86 to them. I disgreement because I did not owe them at all. I called to Sprint and explaining to them and they said Bryan does forgotten closing an account were past due. It is not my fault. I has been struggling to solved it problem for awhile. Sprint called me again and said Sprint did forcing him to closed it beause he is using mobile after refunded while accounting were running and billing me that is really ripping me off. Finally, Bryan closed my account then later I got letter by mailed that is really made me upsetting even on the phone too. I really dislike it what happening. I am sorry for belate report. Last year, I went to the store and I asking Manager and he said that Bryan and Stacy are no longer working there anymore.
I do have a statment refund invice number with me.
Sprint has charged our family over 250 dollars in charges placed things on the bill that we don't even have but when questioned about taking them off they would say they would give credits but nothing ever showed up. They will hang up on you and never return the call so how is that an accident?
If anyone is looking for service please don't go to sprint
I recently bought an Iphone 6 from sprint under their buyback program. I had previously owned an Iphone 5, which was in good condition, but decided to upgrade to the iphone 6 to take advantage of some of the new features. When initiating the buyback, Sprint told me that they would re-imburse me $235.00 toward the purchase of a new phone.
I sent the old one back to them using the prepaid shipping label that they supplied, and figured that everything was all set, and that I would be issued a credit within the 4-6 weeks that was quoted.
In the past when I have done buybacks with them, I always got a confirmation email stating that they had received the phone and that they were processing the buyback. When I got no confirmation after a month or so I called them to check on the status of the buyback.
I was told that they had received an empty box from me which is ridiculous! I have a receipt from the freight company confirming delivery of a 4lb package that was signed for by them.
When I told them that I expected the credit for the buyback to be issued as a soon as possible, they told me that they would escalate the issue and that someone would be in touch with me soon.
Several weeks went by and I did not hear from them, so I called again, and nobody seemed to know or acknowledge that I had previously called on this issue. I was then told that it will take an additional 3 billing cycles to issue a credit and they gave me a web link and confirmation number to check the status.
Since i consider the amount that they owe me disputed, I have been carrying that amount month to month on my bill. About a week later I went to pay my bill online and there was a notice stating that unless I paid the disputed amount immediately that I would be subject to collections!
I called them again, and they told me that they would "set up a payment plan for the disputed amount" so that it would not be sent to collections. I still got the same old story, that my buyback was still being processed, even though it has been in excess of 60 days, and they have still not even confirmed receipt of the phone.
I have 6 lines with them on my account, and pay them in excess of $325.000 per month on my bill, which is paid on time every month. You would think that they would treat a loyal customer of 6+ years with a bit of courtesy and decency. I am at my wits end with this and do not know what to do next.
Sprint buyers beware. Beware of Sprint's new 20G Family share plan. When I signed up for this plan, switching from another provider, I was told by the sales rep that the "15 month access charge per line/per month, waived through December 31, 2015 on 20GB and higher" was what I was signing up for. Now 3 bills into my new coverage I have been told that in order to qualify for the "15 month access charge per line/per month, waived through December 31, 2015 on 20GB and higher" price waver, the phones I purchased from Sprint, 2 iPhone 5s', would have to of been purchased using Sprint's Easy Pay phone purchase program. Even on their web site, it does not mention this at all:
From their web site: sprint.com/landings/datashare/index.html?INTNAV=ATG:HE:DataShare
Nowhere does it say that. Sprint Customer Service said they cannot do anything. I have to go to the Sprint store I purchased my plan from. We will see. I have a 12:30pm appt with the store manager tomorrow 11/24/14. I will keep this updated. Stay tuned.
I had been a sprint customer from when I finished basic training in the army until I left the service, in 2011 I ended service with sprint because of connectivity issues and billing practices. This year on 11-8-14 I established service once again with Sprint in an attempt to get a really good price they were offering me in-store. My monthly bill was promised to be $142 a month for 2 lines with 3/gb per line under a family plan option. I made the store representative write down ( I still have the notes) because I wanted to be certain what I would be charged before I signed up. The Rep named Dre, told me I would be able to lower my data and get my bill to $122 per month for both lines. And after a year the equipment charge of $15 per line would be dropped off making my bill: $92 per month. My first day of service was horrid. I tried to cancel and they told me that in order to do that and get my turned in equipment reimbursed I would have to come in when their assistant manager was in.
Told by Todd Holiday Sprint Assistant Manager at store 4306. I was told to come in the next day which I did and was then told by a different Manager Matthew M. to again wait for the Manager but that he could do the transaction and it would just be a credit to my account. So I told him I would like to see the manager anyway he said try again tomorrow. After being delayed until 11-21-14 I was able to finally meet with the Store Manager Becky, who told me that the restocking and activation fees cannot be waived and she has no power to do that. That's $142 of fees from trying to return horrible service that I had for less than 14 days, when I tried to return within the 3 days. I just got off the phone with sprint customer service who said they are going to charge me $132.94 for 11 days of service. I recorded the call because Sprint advised me recording of the call was in progress. I used my android app to record the call. I told the customer service rep. that I was not informed about a 3 day return policy in the store or during my attempts to return the phone until after the 3 days were up. Also I stated that I checked your website and did not see any information regarding a 3 day grace period (http://www.sprint.com/landings/returns/). I am still afraid that sprint is going to charge me $35 restocking fees x2 and $36 activation fees x2 in addition to the $132.94 that I am being charged for 11 days of service.
I recieved a bill from Sprint $302.42 due by December 04.
I typed this report to report the how unfair Sprint is in charging smartphone users (like myself) double the monthly costs with respect to iPhone 6/6+ users! IPhone 6/6+ users have unlimited voice, text, and data service for only $50, month!
Also, Sprint’s service plans do not disclose all costs (for example, the monthly access fee) that a customer would incur if (s)he ads additional devices on their accounts! In particular, Sprint advertises that customers can have up to 10 devices for the Family Share plan for only $100 per month. That advertisement does not fully disclose all monthly costs that a customer would incur for each device added!
THere has been several withdrawls from my account, which I have closed out now, but starting
May 13, 2014 for $92.00; May 13 -$20.00; May 28 - $3.44 and again for $3.44; May 30 - $3.44;
June 20 - $150.00; June 23 - $100.00; June 24 - $150.00; June 30 - $150.00; Aug 2 - $90.00;
AUg 13 - $14.53; Sep 23 - $206.14 again for $57.91; Oct 7 - $8.00; Oct 21- $90.00; Nov 10 - $1.00
I think Sprint need to remove the charge from my account and refund me the money. I tried to contact Sprint customer service and got the run around. Since I am not a customer or have a phone thru them, it is hard to reach someone and when I do they transfer me to another department and have to go through the automated voice system wanting an account number or phone number. When I finally reach someone (Lewis) he tells me I need to watch closer to my statements.
I know I am at fault for not watching closer but he had no right to say that to me. I would never have an account wtih Sprint. Sprint knows this is going on, I think they should do something about it to keep it from happening to other people.
I just need to know how I can get my money back from Sprint. I have reported this to the sheriff in my county. I would like a refund in the form of a certified check or paypal or a visa gift card. Can someone help me through this.
In the transfer I lost all my music, and most of my data. Third, and most importantly, I have never made a call, or received a call on my phone at Wayland, MA 01778 that has not been dropped, interrupted or rendered unusable in some way. This is simply abhorrent service and although I have repeatedly complained to Sprint, even going so far as to install an Air Rave device to boost the signal, they have done nothing. My appeals at the local Sprint store have gone unheeded and all I was ever told was to blame the local towns for restricting cell phone towers. This is all contrary to the enticement promises and I have faithfully paid over $204.00 per month for service for three phones and an Air Rave for well over a year.
I purchased a Samsung Galaxy S5 (advertised as a World Phone) from Sprint via Amazon.com for full retail price, out of contract after being referred by a Sprint Phone employee.I arrived in Germany after being assured in-store, online, AND on the phone with Sprint that I would have no problem using the phone abroad.
They were notified that I had a Deutsche Telekom SIM card while travelling abroad. Upon arrival, I could not use the locked device and Sprint refused to help me because I am on some 'spending limit program'. I have been a Sprint customer for nearly 10 years. I am now stuck with a 'brick' that I paid $500.00 for after being assured that all was well. My current phone is old an damaged beyond repair and barely operable.
I have one other line in a new contract and cannot move to another carrier without penalty.Sprint is planning on unlocking their devices after February 2015. What is the logic in preventing me from using my device when I PAID FULL PRICE for it and they PLAN ON UNLOCKING IT IN SIX MONTHS ANYWAY.
I contacted Sprint and was assured that I would receive a call back from someone that could help me, which never happened
I tried to resolve this issue with the Better Business Bureau, and was given the response that they are not capable of providing the MSL for the phone.
I have also forwarded this to legal councel and the Oregon Public Utilities Comission.
My complaint is about SPRINT. I was a customer with them for over 10 years and a very good one, too. I've had many different phones with them in all them 10 plus years. It all started when I up graded fro the Blackberry to the Samsung Galaxy 2 phone, after 6 months with that Samsung phone I started having real big problems with it, so I called them up explaining to them what was happening with it, and I was told that they would make an appointment for me to bring the phone in to be looked at, I didn't have a problem with that, but I said to the person on the phone, I pay 8.00 a month for the insurance on it, and if you find that the phone is defective, You people will give me another brand new phone and not a refurbished one, right? Because I know and you know that once a phone has a problem and it's been refurbished, it's never right again, so I said NO, I want a brand new one or that's it and I am done with this conversation and this company for good. She, the person then said to me, yes you are absolutely right about something being refurbished that it's never right again. I then said, look.
I have been with SPRINT for 10 Plus years and I am not just paying you for the monthly bill but also the 8.00 extra monthly for the Insurance on it, and I would think that I shoukd be entitled to a brand new one due to this defective one you crooks sold to me. At this point I was now done with them and hung up. Not long after I received the bill in the mail for 601.00 and in which I did not owe them. i know exactly how much I did owe them and that would be 249.00 and I felt that is all they would get from me. They sent that to a collection agency and claim I owe them that 601.00, yeah right, you sleazy slick crooks. They are greedy, there is no doubt about that in my mind at all.
I have just completed seven hours on the phone over the past three months with Sprint regarding a phone bill that is three times the amount that I was quoted in the store. The facts are:
In June, I entered the Sprint Store located at 232 Andover Street, Peabody, MA 01960. A sales representative named Andrew Cutone was told that I wanted to add two new lines to a shared minutes and data plan. HE said that was what he was doing and that the MRC should be about $165.
On or about July 5 I get a bill for $730 and I call customer care. They confirm that there is an error and that the bill reflecting a MRC of $180 will be issued no later than August 5.
Upon receipt of my August 12 bill, I called again and was told that the person I spoke to had mis-spoken and that they could not be responsible for this
They further stated that the two foot piece of thermal paper that they constite as a contract spelled all of this out and that it is my faulty.
I of course told them that they said one thing and did something else and that the contract was too complex and too small to read at that time and that it is actually part of their process to say "This just says what we talked about", to get you to move through the line.
I said that I thought it might also say that the sales reps name was Rumplestilskin and that they were claiming my first born and why weren't they taking him. He is a teenager and that would be worth the money....a little humor to a bad situation.
I asked to speak to a manager and was told I could wait 72 hours. Really?
After a long conversation four days later, I was told that they would fix everything and that they were sorry for the trouble.
When I asked them for written confirmation, they of course said that they do not provide written confirmation......how convenient!
I got my bill today and the bill is now $344 a month. Really? for three phones on the Framily plan?
I called and spoke to Scott who put me on hold for 38 minutes to get his supervisor Eric.
While on the phone waiting I asked Eric if he would stand for this if he were me. Of course he could not respond.
Spoke with Scott to be told it was all my fault and then put me on hold for 27 minutes while I waited for a manager.
While on the phone waiting I asked Scott if he would stand for this if he were me. Of course he could not respond.
Spoke to Sara who was the worst of all, which is probably why she is a manager, and told me that I would have to wait for a call in beteween 24 and 72 hours.
I told her that I work in a secure vault where cell phones aren't allowed and that I needed to be told a time or given a phone number. She refused.
I then asked her if she was telling me I would need to take three days off to take your call. Her response was, you will have to do what you need to do to take the call....can you believe this.
So here is the Ripoff, they have misrepresented the bill amount, hidden behind a flabby piece of thermal paper that they rush you through, promised one thing and then the next representative was wrong but they can do anything, and I would have to pay in excess of $900 to cancel them!! Plus buy three new phones else where.
Oh yeah, they also do not have a publish consumer affairs line. Off to my state's attorney general I go!!
I signed up for Sprint because I was promised that it would be cheaper then my previous provider ( T-Mobile). When I signed up I was lied to about fees such as app fees for the 2 lines that I had. I called and complained about to and they didn't do anything. I later on let it go and just forgot about it. Not long after I was getting text messages from my friends and family telling me that that had been trying to reach me. not once did I go with signal with my sprint phones. I called sprint on several occasions to let them know that I had been missing calls and every other call would drop. After about the 5th or 6th time of me calling in, they tld me that the towers were down and that its nothing that could be done until they have the towers back up. I work in sales and my only way of making money is my phone. They didn't care anything about that. I cancelled my services with them because customer service was rude, I couldn't get all of my calls, and I was lied to about cost. Not only, they have extra fees that no other company has (ex: Grand Prairie City-District Tax,Grand Prairie City-Sales TaxFederal-Univ Serv Assess Non-LD,State-State Cost Recovery Fee,Texas State-Univ Serv Assessment, Administrative Charge, Regulatory Charge,Texas State-911 Tax,Texas State-Equalization Surcharge, Texas State-Sales Tax $8.21. ) Since ive closed my account, I know that I have a balance for the 2 phones and the monthly servicing fees totaling the amount of $1,145.10. This is ridiculous. I have switched my services over to Metro PCS. I have also been harassed by collections about this account.
I went to sprint to get a cell phone on wed21th i add my grand son on fri 23th I notice all the differ charge on his bill so I ask them they could not explain what they were so on the 24 I cxl his phone and my phone they gave me my money back i gave them 97.99 the gave me 60.00 back I did not have to put mone on his on I cxl his phone the next day and the phone is still on that account the order the phone the phone came in on the 27 still did not take it off the account they say the phone have not come in I have a pod showing they sign for it westminster mall what can I do the refused to give me back the 40.00 I put on the account they are liying said the phone did not come in please help me. why cant sprint co help me with this I never gotton the phone beacsue i cxl the nex day my number my work number is please help me Shirley rucker p.s I have the proof they receivd the phone on the 27th I have close and cxl everythings with them bu thy do not give me back my mone and thy wont't crit the phone off the account I have with them I have a new phone number differ from them because i cxl that phone it was turn on on the 24 and the one they order for my grand son was cxl the nex day after I forder it please hel me my work e-mail is [email protected] there no c in quik please e-mail me at that e-mail please what can I do to get this solved how can they do that Shirley Rucker if you can please call me what I would perfer becasue my personal e-mil I cannot getinto it the quiksilver e-mail is at work that would be better for me I have a pod showing they received the phone but will not credit the account
Sprint is constantly overcharging me - They have changed my plan twice without my authorization - I have a contract, but recently that have taken away my ability to call state to state without a charge. My orginal plan allows me to do this for free, but a couple of months ago I signed up to recieve a tablet and later realized that they changed my phone plan - Actually I did not realize it until I received my bill, which is normally around 50 - it had escalated to almost 90 for the same service. I called and it took me 4 hours and countless agents to help me. They said they fixed it, but the next month it was outrageous again! They also charge me for a line of credit, because they say my credit is bad - I have been with them for over 10 years first this charge was about 4 dollars a month now it is over 8 dollars per month - I cannot afford When I go to Macys or to the grocery store, or even to the bank, they do not charge me because of my credit history - where does this money go, and do I get it back, They have been charging me this fee for over 10 years - after you are a loyal customer for 10 years or more shouldnt they take this off? I am a senior citizen on a fixed income, when I asked them to take this charge off, they laughed - I think the fee has doubled, I pay over 50 dollars a month for my serivice, I have a basic phone with no data plan - I cannot even text on this plan without them charging me - my 50 bill for the past 3 months has increased to 90 dollars because of incorrect billing. How do they get away with this When you add up their charges, plus the 11 the government makes - it is sad !
Sprint is constantly overcharging me - They have changed my plan twice without my authorization - I have a contract, but recently that have taken away my ability to call state to state without a charge. My orginal plan allows me to do this for free, but a couple of months ago I signed up to recieve a tablet and later realized that they changed my phone plan - Actually I did not realize it until I received my bill, which is normally around 50 - it had escalated to almost 90 for the same service. I called and it took me 4 hours and countless agents to help me. They said they fixed it, but the next month it was outrageous again! They also charge me for a line of credit, because they say my credit is bad - I have been with them for over 10 years first this charge was about 4 dollars a month now it is over 8 dollars per month - I cannot afford When I go to Macys or to the grocery store, or even to the bank, they do not charge me because of my credit history - where does this money go, and do I get it back, They have been charging me this fee for over 10 years - after you are a loyal customer for 10 years or more shouldnt they take this off? I am a senior citizen on a fixed income, when I asked them to take this charge off, they laughed - I think the fee has doubled, I pay over 50 dollars a month for my serivice, I have a basic phone with no data plan - I cannot even text on this plan without them charging me - my 50 bill for the past 3 months has increased to 90 dollars because of incorrect billing. How do they get away with this When you add up their charges, plus the 11 the government makes - it is sad !
Sprint is ripping people off and the goverment is going to approve for the merger with T mobil - That means that they'll more people to ripp off.
Make sprint to be more clear with their plans - Don't belive those comercial that you'll save about $650.00 in discounts
Be warned of the new offer by Sprint Family plan so you can save money switch to sprint on your own demis. The retail store sale person will said what you want to hear to save money and some they just don't know any better. You can't have the family plan and free new phone in the same plan like some sale person said. When you get your first bill you'll see credit of $15.00 and on the next line you see a 15.00 dollar charge call discount fee and if you argue they said if don't want that discount or pay for the phone on payment! and if you continue to try get what your were told then they may or may not give it to you and on your next bill they will add the activation fee if they give you any discount when you call, they just found a way to sticked to you by then is too late to cancel because you will have to pay and cancellation fee (avoid cancellation fees if you cancel within 15 day!!) Nice ha! They make sure that you don't see all the charges until is too late to do anything about but to pay what is less of both amount so. If you think that you are going to save any money you are wrong!!!!!
Sprint is attempting to have a coolection company to get 3 times the amount of what I owe, I lived oot my cintract and paid formy phines at the time I started using Sprint. Now, 7 months after being with another provider, I am being harassed while at work non-stop even after I told them to stop calling me. I stopped using Spri t in the first place because I was told over and over again that the towers were down each time I could not use my phone or it was not ringjng.
It went on fro months that I was paying for service and the 3 lines on my account were not working. They did nothing to work out or credit my account but only resorted to try and scam into purchasing an LTD phone as I needed 4G in order to get my phones to work. Now, granted I ws told this shortly after I started using Sprint. It seems that if teh rep knew my zip coded of my home at the time of ourchase, I would have been instrcuted the phones I purchased would not work. Bad thing about it is, I was always near towers to get service. I was just getting smoke blown in my ears.
I left Sprint with a $300.00+ bill. Now, I am am being threatened to return the phone since I am not using them and now supposedly, they are trying to swindle over $940.00 out of me. I paid my hard earned money for these phones and I can hang them up and use them fro wind chimes if I choosee to do so. This kind of stuff needs to be investigated nt to mention how many people are getting railroaded for this and their credit being attacked. Never use Sprint-ever!
I started contacting sprint about the service i had receivced from them and ever since then it has been down hill for everything i said i got a negative response not one person will admit they are wrong and always with the lies everytime i spoke with some one the said o'well there is a problem with your account, id ask them to elaborate what it wrong and they would decline to tell me. the most recent information i have was [email protected] she stated that i asked for a advanced billing i informed her i did no such thing and requested to have this reversed, i followed up by informing her that it is fraud to say that i did something on my account and no own acceptace of this she stated i was wrong and she was right i also advised that trying to get someone to pay money for no reason and being informed about the wrong amount due 491.00+ when my bill is 136.11 there is a dramatic change it makes me sick that they really tried to embezzle money from me. I have [email protected] and they have been illuding my messages i ask for help and they do not help. now i am stuck with 491+ phone bill for something i never authorized and definantly do not appreciate being lied to it makes me sick that i have to have my credit ruined due to this company not owning up for there lies and no one is willing to contact me and make me wanna be a member in their company. i have all emails backing this up and a great phone bill as well it makes me sick that they will get away with this and noone cares smh.
I have been trying to terminate my services with Sprint since September 2013 (this report was written april 2014). They had no record of my first attempt at cancelation. I was told by Sprint represtatives that because the phones are used in the Zip code 98251, that this is a known troubled spot and termination could be done with no problem. I got a Collection letter in December, because the phones were never turned off. Since I could not prove I called to cancel service, I paid off the bill (this was a losing battle) with the agreement the phones were to be shut off with no termination fee.
I got a bill in January, not only was the contract not cancelled, but there was a reconnection fee, I thought the changes had no made it on the bill yet. I got another bill in February, still no change, with more fee's. I called Sprint, got a reversal on the charges, with a promise the service was cancelled.
I got another Bill in March. Indeed some of the charges were gone, but not all, plus New charges. I called Sprint, and escalated to a manger. I got confirmation from him, the phones would be turned off, that he put them on the seasonal stoppage so it would be immediate (which was reversed 3 days later), and the plan had been removed from the phones. He agreed that the phones were in an area that had bad coverage and there would be no ETF. All charges were removed, there would be 0 owed going forward.
I got another bill in April. The phones, were still on, and now a whole new billing cycle, and not all of the charges previously were removed, but some were. So I called in again (every time you call in you have to start the story over from the beginning, every time you are transferred you have to start the story over from the beginning). I get the first three people I talk to to agree the location is a known bad coverage area. Then.. I get to a supervisor.. he says, no, the overage is fine (I looked on thier site, it offers 1 bar and 3 g data only, useless, dropped calls, unusable download speeds) and I owe everything currently on the bill, all charges incurred since February, but he would remove anyhing before February. because I said maybe I would like to talk about a refund going back to September, because obviously, they can't seem to figure out how to properly document a call, well, that has been the main concern for every person I have talked to since. The supervisor would not Give me his full name or any other identifying detail, and said an escalation manager would call me back with in the hour. I waited and hour and a half, and I called back. There was a note in my case that someone had called and left a message... on the wrong number. The previous guy intentionally put down the wrong call back number. I had a feeling that is what he did, because the conversation was so fishy to begin with.
So i go through the story again. I get transferred to a ""manager"", to go through the story again. His reaction, sorry, can't help you, you can;t get a refund back to September... at this point I am floored, I hadn't asked for this, at any point in my conversation with him, so obviously there were some notes, just not notes about being out of coverage or cancellation with no ETF. He was down right rude, and seemed like he had better things to do.. so i asked him what his title was.. he was an Account manager"". My chin has bruises from hitting the floor so many times today. So of course, he will ""escalate"" me to a manager and they will ""call me back"" and to not call back if they don't call with in an hour, the managers are busy. really.. don't call back?!?!?
The phone has still not rang, and I have been searching the internet for stories like mine, and they are out there in the dozens. Sprint saying they will terminate with no ETF, then don't terminate, so you aquire fees, then after you have called back a few times, they tell you that was never said, it is not in the notes, and you owe them money. Because there is a pattern, this is a practice. This is a shady business practice. I am looking for a class action lawsuit based on these practices (not to mention, Sprint has been hit several times with lawsuits based on thier ETF's, and have put it into thier contracts that you can't sue them, you can go into arbitration, where they can tell you to pay the full amount). Sprint is a bad business, with a bad business model. There is enough bad press about them out there right now, that I will assume there is going to be a large amount of customers leaving sprint. I know I will advise everyone I come across to drop sprint (not sure if I know anyone on Sprint anymore).
I have been dropping calls, my voice has been un comprehendible on most calls I have made for the past four months or so. I also paid to get a Hot Spot on my phone, but it would never connect either.
I have spent over 12 hours, on the phone with Sprint and with Apple trouble shooting the various issues I just mentioned. I replaced the cover on my phone, thinking the microphone might have been partially blocked, I even went into Apple and had my brand new I phone 5 S (purchased in January of this year) switched out a week ago for a new one and all of the issues still continued.
Recently, I have had several Sprint Representatives tell me that my issues are due to the fact that they are upgrading their towers and that they will be ""fixed"" by sometime later in June. I have asked, for some kind of compensation for their admitted lapse in service, but they have rejected all of my requests.
So as a last resort, I let them know that I would have to switch providers because their service to me was not actually a ""service:"" but more of a hassle then it was providing me a way to communicate. Their representatives had the audacity to tell me that they even though they admitted their towers and their service will not be reliable for a mother few months, I still had no grounds to break my contract and that I would be charged : $350.00 as an early termination fee!
In fact one of their ""Supervisors"" had the Audacity to tell me that according to their ""Contract"" they are not obligated even to provide any service.... I am thinking about taking these bastards to court and letting a judge see what he thinks about their BS contract...
I'LL SAY IT ONE MORE TIME SPRINT SUCKS!!!!!!!!!!!!!!!!
Sprint Reviews
After over 17 years of being a loyal customer to Sprint, they cancelled my account for no reason and demanded full payment of the remaining balance on my Ipad Air. When I called to discuss why I was all of a sudden being charged the full remaining balance on the account rather than continue with my monthly payments (which I was current on). I was told by the representative that my account was accidentally closed, that it was a mistake and he would fix it.
I continued to make my monthly payments, sometimes even double the amount to be ahead when I received two notices from collection agencies demanding payment of the remaining balance on the account! I called Sprint to discuss how this had happend and an agent that seemed a bit clueless rambled on not understanding what I was saying when I was speaking clear english. I finally asked for her supervisor because I couldn't even understand what she was trying to say to me. He of course was no help- just went over and over my acccount trying to figure out what had happened and again trying to tell me that I cancelled when I didn't and that there as an early termination fee and that's why I was not actually ahead but behind. And I again explained that I never cancelled and had continued to make payments. I explained having called previously when my account was wrongly cancelled and he again tried telling me I cancelled when I didn't. I explained that I now have blemishes on my credit score because of this situation and is there really nothing at all they can do to correct the situation for a 17yr customer? He said he could transfer me to their collections dept and I said, Oh, so they can tell me I need to pay the remaining $133 I owe for the ipad? No Thanks- I will continue to pay the amount I signed a contract for of $34.59/month until it is paid and I will NEVER use Sprint again and will be sure to let anyone I know who has Sprint how I feel about them after how they treated me after being a customer for over 17years!!! What a joke! No wonder why they are struggling against AT&T and Verizon!
In March 2015 I purchased Sprint phone service and while going through the process online of getting what I needed I was sold the idea of getting the phone, plus unlimited data for just $60 a month plus the charge of $24.99 for the phone lease payment and so I thought I was looking at an $80 a month bill. My first bill in April was $109.00 and when I contacted them about that bill I was told that the bill was so high because of some prorated bull and that my next bill would be just $77. Well, My May bill came and this time it was $143.00 and of course I went crazy and almost caught a heart attack. I contacted them several times and was told that I would be getting a refund in the amount of $80 but I had to pay the $143.00 first. I then contacted the FCC and filed a complaint. On Friday May 1, I got a call from some bullshit supervisor and I told her that I can pay what I owe but not what they are trying to steal from me. I told her that I am a homebound disabled woman and never even knew what data was and that I do not use data because I have home internet. She told me that she would call me back after she investigates and well, today I am disconnected because I was not going to give them my little bit of money for services that I was not using.
Extremely dishonest ghetto third world scum that own and operate 10 stores in New York City! They say they are the real sprint store but they're not! Most people that work there don't even speak proper english and only try to sell you more and more stuff! They look undocumented and unauthorized to work! They ran my credit and said that it was good and still charged me $500 for a phone. They gave me a tablet saying that it was free. Forced me to buy accessories saying they'll give me a discount!
I realized the next day that I didn't need the tablet so I went to return. They said it'll be $80 for returning as it's the restocking fee! F****** scum!! I said that this information wasn't mentioned when buying. They said that every employee is trained to tell us this and that I was lying! I was obviously enraged and said that I'll leave the tablet in the store as I didn't want it! They said this will only result in the deterioration of my credit!
As I was curious I went to the sprint corporate store and found out that based on my credit, I should have gotten the phone for $0 down!!! The accessories at this location were half the price of what was advertised in the fraud store! I went to online forums and discovered that other people were similarly duped at their other locations! This fraud needs to be stopped!!
I wonder how they are still in business and have 10 stores where they use the spint name and rip off customers daily!! This needs to stop!!! They won't give me refund for nothing and laughed at me when I said that I'll report them.
So I bought an airway- Internet wifi device from sprint about 7 months ago.
After a couple weeks we discovered the internet signal continued to go in and out and I was receiving emails for data overages charges?! So I did what any customer would do, I unplugged the device. I later recieved an email the service had been disconected. At that point I owed 150 something dollars on the account. However, I didn't know that the account was still being billed even thou I wasn't using the device? I recieved a letter saying I owed $550 or so dollars?! I didn't understand how something disconnected and not plugged up could still accumulate charges? I then called sprint to cancel and get my account fixed. However they told me the billing cycle is in a 3 month rotation so I could not cancel until 3 months from then, I still was expected to pay the $550. something dollars and whatever monthly charges come after that while it's finishing it billing cycle. Outraged I ask to speak to a manager. The manager said she could drop the 50 something dollars but I still owe the $500 dollars plus the next couple of monthly fees, and call back and pay it all then I could cancel?!
Frustrated with not getting scammed by Sprint! I washed my hands of it. I eventually get a letter from a collection agency the total then owed was $700 something dollars. I payed it because SPRINT put it on my credit report and refused to fix it when i called. I know i did not owe Sprint $700.00. But SPRINT COULD CARE LESS ABOUT THE CUSTOMER.
LETS JUST CHARGE THE CUSTOMER ON A NON ACTIVE DEVICE, YEAH CHARGE AGAIN, DONT CARE SHE DOESNT USE IT, NOT PLUGGED UP! DISCONECTED! KEEP CHARGING $200.00, ANOTHER $200, ANOTHER $200. $ANOTHER 100. OH SHE WONT PAY? SEND IT TO COLLECTIONS PUT IT ON HER CREDIT REPORT! WE DON'T CARE WE JUST LIKE TO CHARGE CHARGE CHARGE!
Moral of the story please- Don't buy an internet wifi device from sprint!
Have made many calls have gone in person with my Federal W2 forms to prove I am an employee still of philp morris.....23 percent discount !!!!!!......was told w2 forms are not proof of employement..........they tell me i need this and that I am disabled and living on disablity payment from philp morris...they want to see my insurance card.....i am on soscial security disabilty Health insurance card does not say philp morris so I am not and employee.........they say....... that was not enough..........wife called sprint, Lady said they have a new company looking into all discounts that people have been given over the years their job is to hassle every one who has a discount 15 years I received discount now they want to scam me..Soon I am sure their will be hundreds or thousands of others being treated like me.........Sorry I signed 2 year Contract trouble did not start untill I signed new contract 4 weeks ago. Sorry Sorry Company to deal with....will be paying 700 dollar termation fee for 2 phones if I have to.......2 other phone i can shut down with out fees so 700 bucks might be my only way out.............SCAMMED by Sprint
Late in 2014 it was discovered that sprint was over charging me my monthly bill. They were charging me for 2 devises that i had returned to them Smartphone and a ipad). I had changed devises a few times, and these old charges were included in new charges. That is why i did not notice. It was only when i investigated each charge line one by one. Sprint said they would investigate and call me back with the results. Thirty days later i called sprint to follow up and was told. Oh she did that investigation already, in fact tghe same day you called, i am sorry she did not call you. She found the shipping tracking numbers and those items were return to a sprint warehouse. I think 1 creidt was for $279.00 and the other $679.00. She assured me the credits would be entered right away.
A credit for $279.00 was given in dec 2014 i think this was for the smartphone. The credit for thge ipad has not been given. I called sprint and was told that they needed more time to issue the credit. This went on for 4 months. Each time sprint would make a new payment arrangement to allow more time for the credit to be issued. No one could tell me what the problem was. Sprint had not problem taking my money, charging late fees, and threatening to dissconnect my phone every month. Every time i called was like the first time. Each customer service rep. Told me no extention could be given, each even when i asked to speak to a supervisors refused to do so only to not be in any position to solve the problem. I cannot say i was always a happy respectfull customer.
I thought of not only the $800 over charges for the devices, but the extra charges per line, the bloated plan i had excetra. My audit revealed i was paying approximately $290.00 a month for 3 years that i did not need. I was very ill durning that time and just did not have the mental ablity, time or strenght to pay attention to such thing. Aone point that play was needed when i was working as a route sales rep. I should have changed plans when i was too sick to do that job. Ok may error. I am much better now, and started reviewing all my bill and that is how this all came about. So i cannot hold sprint accountable for my having the wrong plan, but i can change it my current plan is $110.00. I have spoken to customer service, and supervisors, but no one seems to be able to help. One rep reading my file acknowleged srint had a credit pending, that that credit was greater than my bill, and she still asked me for a payment??? The last csr i spoke to today, 3/12/2015 told me that in fact those credits were applied to your account $619.00 please look at you bill. Yes she did say that with cinfidence too. My reply no uyou look at the bill it was not a credit, the $619.00 eas a charge. She asked me to hold on. Felt like 15 minutes, she returned to say "i am sorry, ylu are right, we made a mistake, that was a charge". One moment please. Just to give you some context, it appears that sprint is applying credits, but later they reverse those credits. Return all my equipment and fight them in court for the balance for early termination!
Sprint is the worst cellphone company that I have ever used. I currently reside in Los Angeles but I’ve lived all over the US and I’ve traveled around the world and I can honestly say that Sprint is the worst. Even though Sprint has tons of money, they don’t have enough towers in the L.A. area and they don’t manager their network properly on the few towers they do have. I sold cellphones for several years, so I am very knowledgeable about the industry. Plus, I’ve tried every cellphone / service combination there is and I can honestly say that Sprint is the worst.
Do you make phone calls with your cellphone? If so, don’t use Sprint. When you try to call someone, it fails to connect and you usually receive 1 of 4 recordings. Here are the call failure messages you will hear:
1. “Due to heavy calling, we are unable to complete your call at this time.”
2. “We are unable to complete your call at this time. Please try again later.”
3. “We’re sorry. Due to heavy calling, we cannot complete your call at this time. Please hang up.”
4. “Your call cannot be answered at this time. Please try again later. Goodbye.”
And if you’re lucky enough to have a call actually connect, get ready to hear nothing but static. You won’t be able to hear the other person and you will be walking around and constantly asking them “Can you hear me now?”
Do you send texts? If so, don’t use Sprint. When you try to send a text, it never works the first time. You always receive a “failed” alert. So you have to press “resend” over and over again. It usually takes between 3 – 5 attempts before it finally works. And when it’s finally sent, it stays in the jammed network and isn’t delivered until days later. The problem is so bad that I started keeping a log. Here are two examples (out of dozens):
1. Someone sent me a text on Friday at 11:45am. I did not receive it until 8:45am on Saturday.
2. Someone sent me a text on Tuesday at 11:45am. I did not receive the text until Wednesday at 1:30pm.
Sprint turned my business and personal life into a nightmare due to late texts.
Do you like to use the internet and check your email or watch videos on your cellphone? If so, don’t use Sprint. Their network can’t handle it. Here are the connection failure notices you will receive whenever you try to use the internet:
1. “The connection to the server timed out.”
2. “Couldn’t establish a secure connection.”
3. “No signal found for mobile networks.”
As you can see, you can’t do anything on the Sprint network. When I confronted Sprint about these issues, they blamed the cellphone company. So I mailed my phone to the cellphone service center. After testing, they found no problems with the phone. So it turns out, Sprint lied to me. But that is no surprise since the employees at Sprint never know what they are talking about. They are also poorly trained in customer service. They will lie to you and tell you that your cellphone is broken, when it works perfectly. Then they will tell you “You have to turn your phone off and on again throughout the day”. This doesn’t help either. The reason you can’t make phone calls and can’t send texts and can’t get on the internet is because the Sprint network is the problem.
On November 4, 2014, I saw an avertisement from Sprint about BuyBack. I went into the Sprint Store, was greeted by a customer rep, I inquired about the promotions Sprint is running about buyback.
The rep explained to me what it is and how it works. I was with AT&T at the time and at the time what Sprint was offering sounds good. I got everything in writing about how much I will get back for switching over my 3 AT&T lines to Sprint. Also, I will get the Termination money within 2-3 billing cycles and almost $1000.00.
I have been trying to get the money since January, because I am now in the 5th billing cycle. Everytime I call, I get put on hold for about 45 mins and the phone cuts off. I called on Sunday 3/8/2015, I got a rep who told me he will look into it, about 40 mins later, the rep "MEL", said he has updated my account and made notes on everything and he will personally take care of it he will get back to me within 48 hrs. Monday passed, Tuesday passed, Wednesday passed and of course nothing.
I called today 3/12/2015, got another rep, after 45 mins, I was told, I have updated your account and send the information back to the original rep MEL, because she can't do anything about it. I didn't pay AT&T, because I was waiting on the buyback money...now this has affected my credit score tremendously, got sent to collection agency by att and SPRINT still have me on the run around.
CAN I FILE A LAWSUIT AGAINST SPRINT FOR FALSE ADVERTISING, STRESS AND DAMAGES TO MY CREDIT???
Caveat Emptor! Sprint offers 'upgrades' to customers whose contracts have expired. They state that if you 'upgrade' your cell phone to a newer or better model, you will be contractually obligated for an additional 2 years. You will be paying approximately $200 up front for the upgraded phone. What they DON'T tell you is that if you choose to upgrade, in addition to the $200 pu front fee and the 2 year contractual obligation, you will also be charged an additional $25 per month for 24 months to offset the cost of the upgraded phone. In reality, with the $200 up front cost and the $25/24mo charge, you will be paying $800 for the phone, which is most cases is as much as or more than the retail purchase price of the upgraded phone.
I was with tmobile I decided to try sprint thinking that they have better service. I traded in my tmobile devices with sprint and they offered $200.00 minimum per divice which was ok with me. MISTAKE!!! After 7 days I decided Sprint sucks big time and returned their devices and wanted to get my tmobile devices back. Rep says they dont have it since they shipped out to their warehouse. I was advised that I would get my money instead of my devices. I said fine. After 2 billing cycles they senT me a bill for $2500.00. WHAT!!! YOU OWE ME MONEY AND SENDING ME A BILL FOR 2.5K? NO NO NO. So, I called them ... BLA BLA BLA Sorry, we will fix it, wait another billing cycle, and more BLA BLA BLA... Another billing cycle went by and they sent me $300 in a mail ( it suppose to be $600.00.) I called them again, now they saying if my account is not active they won`t pay for trade in device. WHAT??? I called a different rep and she says OK we will give you another $142.00 but they would keep the rest for the activation fees. WHAT???? I did not activate anything with you and if I did activate, it was the service which was returned within 7 days because your service sucks big time. Long story short, I have been calling them for almost 3 months now spending 2hrs for each call ( they will put you on hold for a longggggg time) instead of taking care of my more important problems in my life. PEOPLE, STAY AWAY FROM SPRINT!!! THEY HAVE BAD SERVICE, REPS AND HORRIBLE BILLING WHICH MAY RUIN YOUR CREDIT. THEY WILL TAKE YOUR MONEY FOR THE WORST SERVICE IN THE MARKET. THEIR BUYBACK PROGRAM IS A BIG SCHEME TO STEAL YOUR MONEY. THEIR PLAN IS TO MAKE YOU STAY BECAUSE OF THE MONEY THAT YOU WILL LOSE. IF YOU SEE THAT YELLOW LETTERS OF SPRINT IN THE SHOPING CENTERS JUST AVOID IT. THANKS FOR READING!
I been with sprint for over 10yrs my bills was just $600.00 on March 3,2015 and now my bill is $949.00 on March 9,2014 how is it then a couple of days the bill jump that high spriint was suppose to reimburse us when the tower was down for a 1yr in a half. never got reimburse and no call back I been asking for corp office
Tried to save a little money by switching to sprint as my ISP. They charged $336 for the first months service after promising it would cost $80. I canceled my serice but they are still sending bills. There customer service is also terrible. Avoid at all cost.
I WAS WITH SPRINT FOR ABOUT 8 YEARS AND EVERY TIE MY CONTRACT WAS UP THE ALWAY TRIED CHARGING MORE THAN THE AGREED CONTRACT FOR A MONTH OR 2 EVERY TIME.IN NOVEMBER I ADDED A NEW LINE THAT MADE A TOTAL OF 3 PHONES THE AGREED CONTRACT WAS A TOTAL OF $150 PLUS INSURANCE AND TAXS SHOULD HAVE BEEN CLOSE TO $180 PER MONTH.I GOT MY FIRST BILL THEY CHARGED $260.I called them was on the phone close to 2 hours got nowhere like usaual but they were sapossed to get the phone recordings from the day I ordered the new phone and listen to the agreement me and customer service had and call back in 72 hours I waited 3weeks called them back and then they said they couldnt get the conversations and if they could they couldnt take any money off passed bills any way. so I termanated my service with sprint but made payments atleast 1 within every 30 days and they sent it to colletions and my last payment was only 2 weeks ago never missed and never got a later saying that they didnt recieve any money or letter saying that it might go to collections just a phone call from a colletions agency within 21 days of last payment.
I have been a customer with sprint since may 2001 and not had a problem until now. Me and my wife went from the galaxy note 3 to the nexus 6 our original intent was to get the note 4 but we were talked into the nexus. The phone started not getting phone calls while in WiFi. Then my voicemail completely vanished. If you called my phone you would get a carrier error message. These issues started on day 14 with the phone and I couldn't get to the sprint store where we got the phones to exchange them. I called sprint that night they wanted me to pay a 35 restocking fee for each phone which I felt I shouldn't have to pay. So I went to the store next day to get this done. They refused because I was over the 14 days I again called sprint and the rep who answered the phone gave me the run around for over an hour. I called the next day again to see if they would send us the note 4 and we just pay the difference after 2 more hours I finally got the girl to have this happen but we couldn't pay the difference until we got paid a few days later she gave me her operator number and assured me she would call me at 3pm that day. By 6:30 I hadn't gotten the call so I called. On hold for another 45 and was told that only that operator could complete that so I was hustled off the phone again and quiet angry this time. Around 8 pm I called back and demanded to speak to her by name and operator number. And I was shuffled to someone else then again to someone 2 hours layer I finally got them to send a mailer so we could send the nexus phones back and we would have wait to they were received before they would send us the note 4 which they said would be 7 to 14 days and there would be no service credits given because of the extent of service they were offering. I then stated I was recording the conversation the rep quickly hung. The next morning I called back to the same department. And was told I am beat there is nothing more they do for me after being a loyal customer for almost 14 years I'm done with sprint already called T-Mobile and should receive our new iPhone 6 plus in a couple days ...DO NOT GET SERVICE FROM SPRINT WOrst EXPERIENCE ever.
On November 17, 2014, my daughter talked me into leaving Cricket for Sprint. I had perfect service with Cricket for 6 years. Even driving to California and New York, I encountered little service interruption on Cricket. I paid $120.00 every month for unlimited everything for five lines. Why would I leave? My daughter insisted Sprint was better. BIG…HUGE MISTAKE!
On November 21, 2014, I received my new phone. An Iphone 5C. I had an Iphone 5C on Cricket. I loved it. So, I figured I would be fine on Sprint. On November 23, 2014, I called Sprint to tell them the phone they mailed me didn’t work. I quoted Colorado consumer law and demanded a new phone. I was told it was my location not the phone. All my calls dropped or I had no service, my internet and email did not work unless I was in a WiFi, and my text messages came randomly.
Over two months and 11 hours and 47 minutes of calls to Sprint, a man injured with third degree burns on the job because he could not understand me over the phone and two trips to Sprint stores, I still could not get a phone unless I paid for one through insurance which is fraud because the original phone NEVER worked and required a replacement by Sprint under Colorado law or I drove 45 minutes away to have it looked at by a special Sprint store. I demanded the customer service representative issue a refund for the service. The supervisor at Sprint said I would receive a refund and my phone would be free. Neither happened. I called Sprint again and was told there was no record of the call or refund. I was told I would receive only a refund for $50.00. l said that I had been promised $73.00. After and argument, I was given only the $73.00. Corporate called me the next day. The gentleman was rude and gave me nothing and called me a liar.
I went to Apple and received a new phone. The Apple agent said this is typical of Sprint. I went home with my new phone. Now, the phone won’t charge. Unbelievable! Sprint is the worst provider and their customer service is atrocious. NEVER EVER change to Sprint!
My husband and I are very disappointed with Sprint, our contract was for 2 years and will would alway pay on time. Now that our contract is over we decided to Not continue with them. One reason was because their cell phone services where horrible. The calls or texting where really bad. Now sprint is sending us a bill for $111.61 that because we extended our contract which is BS. My husband spoke to the customer service and they told he needs to pay or they were going to send the bills to collections. My husband told them that he will not pay the bill because he don't owe anything, well the lady who he was talking was very unprofessional that she hung up the phone in my husband. These days $111.61 is a lot of money to pay for something that we don't owe, having 3 kids and one income its a bit hard. We will never recommend sprint to anyone.
Walked in to the store: I returned Samsung Galaxy S4-black 16GB before 14 days then Refund money back is done then after 14 days I got emailed from them that Bryan wanted me payment 68.86 to them. I disgreement because I did not owe them at all. I called to Sprint and explaining to them and they said Bryan does forgotten closing an account were past due. It is not my fault. I has been struggling to solved it problem for awhile. Sprint called me again and said Sprint did forcing him to closed it beause he is using mobile after refunded while accounting were running and billing me that is really ripping me off. Finally, Bryan closed my account then later I got letter by mailed that is really made me upsetting even on the phone too. I really dislike it what happening. I am sorry for belate report. Last year, I went to the store and I asking Manager and he said that Bryan and Stacy are no longer working there anymore.
I do have a statment refund invice number with me.
Sprint has charged our family over 250 dollars in charges placed things on the bill that we don't even have but when questioned about taking them off they would say they would give credits but nothing ever showed up. They will hang up on you and never return the call so how is that an accident?
If anyone is looking for service please don't go to sprint
I recently bought an Iphone 6 from sprint under their buyback program. I had previously owned an Iphone 5, which was in good condition, but decided to upgrade to the iphone 6 to take advantage of some of the new features. When initiating the buyback, Sprint told me that they would re-imburse me $235.00 toward the purchase of a new phone.
I sent the old one back to them using the prepaid shipping label that they supplied, and figured that everything was all set, and that I would be issued a credit within the 4-6 weeks that was quoted.
In the past when I have done buybacks with them, I always got a confirmation email stating that they had received the phone and that they were processing the buyback. When I got no confirmation after a month or so I called them to check on the status of the buyback.
I was told that they had received an empty box from me which is ridiculous! I have a receipt from the freight company confirming delivery of a 4lb package that was signed for by them.
When I told them that I expected the credit for the buyback to be issued as a soon as possible, they told me that they would escalate the issue and that someone would be in touch with me soon.
Several weeks went by and I did not hear from them, so I called again, and nobody seemed to know or acknowledge that I had previously called on this issue. I was then told that it will take an additional 3 billing cycles to issue a credit and they gave me a web link and confirmation number to check the status.
Since i consider the amount that they owe me disputed, I have been carrying that amount month to month on my bill. About a week later I went to pay my bill online and there was a notice stating that unless I paid the disputed amount immediately that I would be subject to collections!
I called them again, and they told me that they would "set up a payment plan for the disputed amount" so that it would not be sent to collections. I still got the same old story, that my buyback was still being processed, even though it has been in excess of 60 days, and they have still not even confirmed receipt of the phone.
I have 6 lines with them on my account, and pay them in excess of $325.000 per month on my bill, which is paid on time every month. You would think that they would treat a loyal customer of 6+ years with a bit of courtesy and decency. I am at my wits end with this and do not know what to do next.
Sprint buyers beware. Beware of Sprint's new 20G Family share plan. When I signed up for this plan, switching from another provider, I was told by the sales rep that the "15 month access charge per line/per month, waived through December 31, 2015 on 20GB and higher" was what I was signing up for. Now 3 bills into my new coverage I have been told that in order to qualify for the "15 month access charge per line/per month, waived through December 31, 2015 on 20GB and higher" price waver, the phones I purchased from Sprint, 2 iPhone 5s', would have to of been purchased using Sprint's Easy Pay phone purchase program. Even on their web site, it does not mention this at all:
From their web site: sprint.com/landings/datashare/index.html?INTNAV=ATG:HE:DataShare
* $100 Sprint offer available when you switch today. Family Share Pack includes a $15 month access charge per line/per month, waived through December 31, 2015 on 20GB and higher. High speed is 3G/4G subject to coverage and device. Sprint Double Data promotion available for a limited time. T-Mobile's Unlimited Simple choice customers are slowed up to 2G speeds after reaching allocated amount each month. For T-Mobile customers, addition of 7+ new lines is only available via Telesales or in-store. T-Mobile unlimited Simple Choice includes international text & data features and 5GB of tethering per month. Comparison is based on new smartphones on every line via installment plan, however comparison does not include actual price of smartphone from each carrier. Double Data promotion from ATT is included in this comparison and is valid for sign ups until November 15, 2014. Bonus 1GB of data per eligible line Verizon Wireless on More Everything plans last for 24 months on eligible lines. Does not include comparison to the T-Mobile 'refer a friend' promotion. For additional details on competitive plans please visit their respective websites. © 2014 Sprint. All rights reserved. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
Nowhere does it say that. Sprint Customer Service said they cannot do anything. I have to go to the Sprint store I purchased my plan from. We will see. I have a 12:30pm appt with the store manager tomorrow 11/24/14. I will keep this updated. Stay tuned.
I had been a sprint customer from when I finished basic training in the army until I left the service, in 2011 I ended service with sprint because of connectivity issues and billing practices. This year on 11-8-14 I established service once again with Sprint in an attempt to get a really good price they were offering me in-store. My monthly bill was promised to be $142 a month for 2 lines with 3/gb per line under a family plan option. I made the store representative write down ( I still have the notes) because I wanted to be certain what I would be charged before I signed up. The Rep named Dre, told me I would be able to lower my data and get my bill to $122 per month for both lines. And after a year the equipment charge of $15 per line would be dropped off making my bill: $92 per month. My first day of service was horrid. I tried to cancel and they told me that in order to do that and get my turned in equipment reimbursed I would have to come in when their assistant manager was in.
Told by Todd Holiday Sprint Assistant Manager at store 4306. I was told to come in the next day which I did and was then told by a different Manager Matthew M. to again wait for the Manager but that he could do the transaction and it would just be a credit to my account. So I told him I would like to see the manager anyway he said try again tomorrow. After being delayed until 11-21-14 I was able to finally meet with the Store Manager Becky, who told me that the restocking and activation fees cannot be waived and she has no power to do that. That's $142 of fees from trying to return horrible service that I had for less than 14 days, when I tried to return within the 3 days. I just got off the phone with sprint customer service who said they are going to charge me $132.94 for 11 days of service. I recorded the call because Sprint advised me recording of the call was in progress. I used my android app to record the call. I told the customer service rep. that I was not informed about a 3 day return policy in the store or during my attempts to return the phone until after the 3 days were up. Also I stated that I checked your website and did not see any information regarding a 3 day grace period (http://www.sprint.com/landings/returns/). I am still afraid that sprint is going to charge me $35 restocking fees x2 and $36 activation fees x2 in addition to the $132.94 that I am being charged for 11 days of service.
I recieved a bill from Sprint $302.42 due by December 04.
I typed this report to report the how unfair Sprint is in charging smartphone users (like myself) double the monthly costs with respect to iPhone 6/6+ users! IPhone 6/6+ users have unlimited voice, text, and data service for only $50, month!
Also, Sprint’s service plans do not disclose all costs (for example, the monthly access fee) that a customer would incur if (s)he ads additional devices on their accounts! In particular, Sprint advertises that customers can have up to 10 devices for the Family Share plan for only $100 per month. That advertisement does not fully disclose all monthly costs that a customer would incur for each device added!
THere has been several withdrawls from my account, which I have closed out now, but starting
May 13, 2014 for $92.00; May 13 -$20.00; May 28 - $3.44 and again for $3.44; May 30 - $3.44;
June 20 - $150.00; June 23 - $100.00; June 24 - $150.00; June 30 - $150.00; Aug 2 - $90.00;
AUg 13 - $14.53; Sep 23 - $206.14 again for $57.91; Oct 7 - $8.00; Oct 21- $90.00; Nov 10 - $1.00
I think Sprint need to remove the charge from my account and refund me the money. I tried to contact Sprint customer service and got the run around. Since I am not a customer or have a phone thru them, it is hard to reach someone and when I do they transfer me to another department and have to go through the automated voice system wanting an account number or phone number. When I finally reach someone (Lewis) he tells me I need to watch closer to my statements.
I know I am at fault for not watching closer but he had no right to say that to me. I would never have an account wtih Sprint. Sprint knows this is going on, I think they should do something about it to keep it from happening to other people.
I just need to know how I can get my money back from Sprint. I have reported this to the sheriff in my county. I would like a refund in the form of a certified check or paypal or a visa gift card. Can someone help me through this.
In the transfer I lost all my music, and most of my data. Third, and most importantly, I have never made a call, or received a call on my phone at Wayland, MA 01778 that has not been dropped, interrupted or rendered unusable in some way. This is simply abhorrent service and although I have repeatedly complained to Sprint, even going so far as to install an Air Rave device to boost the signal, they have done nothing. My appeals at the local Sprint store have gone unheeded and all I was ever told was to blame the local towns for restricting cell phone towers. This is all contrary to the enticement promises and I have faithfully paid over $204.00 per month for service for three phones and an Air Rave for well over a year.
I purchased a Samsung Galaxy S5 (advertised as a World Phone) from Sprint via Amazon.com for full retail price, out of contract after being referred by a Sprint Phone employee.I arrived in Germany after being assured in-store, online, AND on the phone with Sprint that I would have no problem using the phone abroad.
They were notified that I had a Deutsche Telekom SIM card while travelling abroad. Upon arrival, I could not use the locked device and Sprint refused to help me because I am on some 'spending limit program'. I have been a Sprint customer for nearly 10 years. I am now stuck with a 'brick' that I paid $500.00 for after being assured that all was well. My current phone is old an damaged beyond repair and barely operable.
I have one other line in a new contract and cannot move to another carrier without penalty.Sprint is planning on unlocking their devices after February 2015. What is the logic in preventing me from using my device when I PAID FULL PRICE for it and they PLAN ON UNLOCKING IT IN SIX MONTHS ANYWAY.
I contacted Sprint and was assured that I would receive a call back from someone that could help me, which never happened
I tried to resolve this issue with the Better Business Bureau, and was given the response that they are not capable of providing the MSL for the phone.
I have also forwarded this to legal councel and the Oregon Public Utilities Comission.
John
Portland, Oregon
My complaint is about SPRINT. I was a customer with them for over 10 years and a very good one, too. I've had many different phones with them in all them 10 plus years. It all started when I up graded fro the Blackberry to the Samsung Galaxy 2 phone, after 6 months with that Samsung phone I started having real big problems with it, so I called them up explaining to them what was happening with it, and I was told that they would make an appointment for me to bring the phone in to be looked at, I didn't have a problem with that, but I said to the person on the phone, I pay 8.00 a month for the insurance on it, and if you find that the phone is defective, You people will give me another brand new phone and not a refurbished one, right? Because I know and you know that once a phone has a problem and it's been refurbished, it's never right again, so I said NO, I want a brand new one or that's it and I am done with this conversation and this company for good. She, the person then said to me, yes you are absolutely right about something being refurbished that it's never right again. I then said, look.
I have been with SPRINT for 10 Plus years and I am not just paying you for the monthly bill but also the 8.00 extra monthly for the Insurance on it, and I would think that I shoukd be entitled to a brand new one due to this defective one you crooks sold to me. At this point I was now done with them and hung up. Not long after I received the bill in the mail for 601.00 and in which I did not owe them. i know exactly how much I did owe them and that would be 249.00 and I felt that is all they would get from me. They sent that to a collection agency and claim I owe them that 601.00, yeah right, you sleazy slick crooks. They are greedy, there is no doubt about that in my mind at all.
I have just completed seven hours on the phone over the past three months with Sprint regarding a phone bill that is three times the amount that I was quoted in the store. The facts are:
In June, I entered the Sprint Store located at 232 Andover Street, Peabody, MA 01960. A sales representative named Andrew Cutone was told that I wanted to add two new lines to a shared minutes and data plan. HE said that was what he was doing and that the MRC should be about $165.
On or about July 5 I get a bill for $730 and I call customer care. They confirm that there is an error and that the bill reflecting a MRC of $180 will be issued no later than August 5.
Upon receipt of my August 12 bill, I called again and was told that the person I spoke to had mis-spoken and that they could not be responsible for this
They further stated that the two foot piece of thermal paper that they constite as a contract spelled all of this out and that it is my faulty.
I of course told them that they said one thing and did something else and that the contract was too complex and too small to read at that time and that it is actually part of their process to say "This just says what we talked about", to get you to move through the line.
I said that I thought it might also say that the sales reps name was Rumplestilskin and that they were claiming my first born and why weren't they taking him. He is a teenager and that would be worth the money....a little humor to a bad situation.
I asked to speak to a manager and was told I could wait 72 hours. Really?
After a long conversation four days later, I was told that they would fix everything and that they were sorry for the trouble.
When I asked them for written confirmation, they of course said that they do not provide written confirmation......how convenient!
I got my bill today and the bill is now $344 a month. Really? for three phones on the Framily plan?
I called and spoke to Scott who put me on hold for 38 minutes to get his supervisor Eric.
While on the phone waiting I asked Eric if he would stand for this if he were me. Of course he could not respond.
Spoke with Scott to be told it was all my fault and then put me on hold for 27 minutes while I waited for a manager.
While on the phone waiting I asked Scott if he would stand for this if he were me. Of course he could not respond.
Spoke to Sara who was the worst of all, which is probably why she is a manager, and told me that I would have to wait for a call in beteween 24 and 72 hours.
I told her that I work in a secure vault where cell phones aren't allowed and that I needed to be told a time or given a phone number. She refused.
I then asked her if she was telling me I would need to take three days off to take your call. Her response was, you will have to do what you need to do to take the call....can you believe this.
So here is the Ripoff, they have misrepresented the bill amount, hidden behind a flabby piece of thermal paper that they rush you through, promised one thing and then the next representative was wrong but they can do anything, and I would have to pay in excess of $900 to cancel them!! Plus buy three new phones else where.
Oh yeah, they also do not have a publish consumer affairs line. Off to my state's attorney general I go!!
I signed up for Sprint because I was promised that it would be cheaper then my previous provider ( T-Mobile). When I signed up I was lied to about fees such as app fees for the 2 lines that I had. I called and complained about to and they didn't do anything. I later on let it go and just forgot about it. Not long after I was getting text messages from my friends and family telling me that that had been trying to reach me. not once did I go with signal with my sprint phones. I called sprint on several occasions to let them know that I had been missing calls and every other call would drop. After about the 5th or 6th time of me calling in, they tld me that the towers were down and that its nothing that could be done until they have the towers back up. I work in sales and my only way of making money is my phone. They didn't care anything about that. I cancelled my services with them because customer service was rude, I couldn't get all of my calls, and I was lied to about cost. Not only, they have extra fees that no other company has (ex: Grand Prairie City-District Tax,Grand Prairie City-Sales TaxFederal-Univ Serv Assess Non-LD,State-State Cost Recovery Fee,Texas State-Univ Serv Assessment, Administrative Charge, Regulatory Charge,Texas State-911 Tax,Texas State-Equalization Surcharge, Texas State-Sales Tax $8.21. ) Since ive closed my account, I know that I have a balance for the 2 phones and the monthly servicing fees totaling the amount of $1,145.10. This is ridiculous. I have switched my services over to Metro PCS. I have also been harassed by collections about this account.
I went to sprint to get a cell phone on wed21th i add my grand son on fri 23th I notice all the differ charge on his bill so I ask them they could not explain what they were so on the 24 I cxl his phone and my phone they gave me my money back i gave them 97.99 the gave me 60.00 back I did not have to put mone on his on I cxl his phone the next day and the phone is still on that account the order the phone the phone came in on the 27 still did not take it off the account they say the phone have not come in I have a pod showing they sign for it westminster mall what can I do the refused to give me back the 40.00 I put on the account they are liying said the phone did not come in please help me. why cant sprint co help me with this I never gotton the phone beacsue i cxl the nex day my number my work number is please help me Shirley rucker p.s I have the proof they receivd the phone on the 27th I have close and cxl everythings with them bu thy do not give me back my mone and thy wont't crit the phone off the account I have with them I have a new phone number differ from them because i cxl that phone it was turn on on the 24 and the one they order for my grand son was cxl the nex day after I forder it please hel me my work e-mail is [email protected] there no c in quik please e-mail me at that e-mail please what can I do to get this solved how can they do that Shirley Rucker if you can please call me what I would perfer becasue my personal e-mil I cannot getinto it the quiksilver e-mail is at work that would be better for me I have a pod showing they received the phone but will not credit the account
Sprint is constantly overcharging me - They have changed my plan twice without my authorization - I have a contract, but recently that have taken away my ability to call state to state without a charge. My orginal plan allows me to do this for free, but a couple of months ago I signed up to recieve a tablet and later realized that they changed my phone plan - Actually I did not realize it until I received my bill, which is normally around 50 - it had escalated to almost 90 for the same service. I called and it took me 4 hours and countless agents to help me. They said they fixed it, but the next month it was outrageous again! They also charge me for a line of credit, because they say my credit is bad - I have been with them for over 10 years first this charge was about 4 dollars a month now it is over 8 dollars per month - I cannot afford When I go to Macys or to the grocery store, or even to the bank, they do not charge me because of my credit history - where does this money go, and do I get it back, They have been charging me this fee for over 10 years - after you are a loyal customer for 10 years or more shouldnt they take this off? I am a senior citizen on a fixed income, when I asked them to take this charge off, they laughed - I think the fee has doubled, I pay over 50 dollars a month for my serivice, I have a basic phone with no data plan - I cannot even text on this plan without them charging me - my 50 bill for the past 3 months has increased to 90 dollars because of incorrect billing. How do they get away with this When you add up their charges, plus the 11 the government makes - it is sad !
Sprint is constantly overcharging me - They have changed my plan twice without my authorization - I have a contract, but recently that have taken away my ability to call state to state without a charge. My orginal plan allows me to do this for free, but a couple of months ago I signed up to recieve a tablet and later realized that they changed my phone plan - Actually I did not realize it until I received my bill, which is normally around 50 - it had escalated to almost 90 for the same service. I called and it took me 4 hours and countless agents to help me. They said they fixed it, but the next month it was outrageous again! They also charge me for a line of credit, because they say my credit is bad - I have been with them for over 10 years first this charge was about 4 dollars a month now it is over 8 dollars per month - I cannot afford When I go to Macys or to the grocery store, or even to the bank, they do not charge me because of my credit history - where does this money go, and do I get it back, They have been charging me this fee for over 10 years - after you are a loyal customer for 10 years or more shouldnt they take this off? I am a senior citizen on a fixed income, when I asked them to take this charge off, they laughed - I think the fee has doubled, I pay over 50 dollars a month for my serivice, I have a basic phone with no data plan - I cannot even text on this plan without them charging me - my 50 bill for the past 3 months has increased to 90 dollars because of incorrect billing. How do they get away with this When you add up their charges, plus the 11 the government makes - it is sad !
Sprint is ripping people off and the goverment is going to approve for the merger with T mobil - That means that they'll more people to ripp off.
Make sprint to be more clear with their plans - Don't belive those comercial that you'll save about $650.00 in discounts
Be warned of the new offer by Sprint Family plan so you can save money switch to sprint on your own demis. The retail store sale person will said what you want to hear to save money and some they just don't know any better. You can't have the family plan and free new phone in the same plan like some sale person said. When you get your first bill you'll see credit of $15.00 and on the next line you see a 15.00 dollar charge call discount fee and if you argue they said if don't want that discount or pay for the phone on payment! and if you continue to try get what your were told then they may or may not give it to you and on your next bill they will add the activation fee if they give you any discount when you call, they just found a way to sticked to you by then is too late to cancel because you will have to pay and cancellation fee (avoid cancellation fees if you cancel within 15 day!!) Nice ha! They make sure that you don't see all the charges until is too late to do anything about but to pay what is less of both amount so. If you think that you are going to save any money you are wrong!!!!!
I'm not afraid to sasying and to put my name down
Edgar I
Sprint is attempting to have a coolection company to get 3 times the amount of what I owe, I lived oot my cintract and paid formy phines at the time I started using Sprint. Now, 7 months after being with another provider, I am being harassed while at work non-stop even after I told them to stop calling me. I stopped using Spri t in the first place because I was told over and over again that the towers were down each time I could not use my phone or it was not ringjng.
It went on fro months that I was paying for service and the 3 lines on my account were not working. They did nothing to work out or credit my account but only resorted to try and scam into purchasing an LTD phone as I needed 4G in order to get my phones to work. Now, granted I ws told this shortly after I started using Sprint. It seems that if teh rep knew my zip coded of my home at the time of ourchase, I would have been instrcuted the phones I purchased would not work. Bad thing about it is, I was always near towers to get service. I was just getting smoke blown in my ears.
I left Sprint with a $300.00+ bill. Now, I am am being threatened to return the phone since I am not using them and now supposedly, they are trying to swindle over $940.00 out of me. I paid my hard earned money for these phones and I can hang them up and use them fro wind chimes if I choosee to do so. This kind of stuff needs to be investigated nt to mention how many people are getting railroaded for this and their credit being attacked. Never use Sprint-ever!
I started contacting sprint about the service i had receivced from them and ever since then it has been down hill for everything i said i got a negative response not one person will admit they are wrong and always with the lies everytime i spoke with some one the said o'well there is a problem with your account, id ask them to elaborate what it wrong and they would decline to tell me. the most recent information i have was [email protected] she stated that i asked for a advanced billing i informed her i did no such thing and requested to have this reversed, i followed up by informing her that it is fraud to say that i did something on my account and no own acceptace of this she stated i was wrong and she was right i also advised that trying to get someone to pay money for no reason and being informed about the wrong amount due 491.00+ when my bill is 136.11 there is a dramatic change it makes me sick that they really tried to embezzle money from me. I have [email protected] and they have been illuding my messages i ask for help and they do not help. now i am stuck with 491+ phone bill for something i never authorized and definantly do not appreciate being lied to it makes me sick that i have to have my credit ruined due to this company not owning up for there lies and no one is willing to contact me and make me wanna be a member in their company. i have all emails backing this up and a great phone bill as well it makes me sick that they will get away with this and noone cares smh.
I have been trying to terminate my services with Sprint since September 2013 (this report was written april 2014). They had no record of my first attempt at cancelation. I was told by Sprint represtatives that because the phones are used in the Zip code 98251, that this is a known troubled spot and termination could be done with no problem. I got a Collection letter in December, because the phones were never turned off. Since I could not prove I called to cancel service, I paid off the bill (this was a losing battle) with the agreement the phones were to be shut off with no termination fee.
I got a bill in January, not only was the contract not cancelled, but there was a reconnection fee, I thought the changes had no made it on the bill yet. I got another bill in February, still no change, with more fee's. I called Sprint, got a reversal on the charges, with a promise the service was cancelled.
I got another Bill in March. Indeed some of the charges were gone, but not all, plus New charges. I called Sprint, and escalated to a manger. I got confirmation from him, the phones would be turned off, that he put them on the seasonal stoppage so it would be immediate (which was reversed 3 days later), and the plan had been removed from the phones. He agreed that the phones were in an area that had bad coverage and there would be no ETF. All charges were removed, there would be 0 owed going forward.
I got another bill in April. The phones, were still on, and now a whole new billing cycle, and not all of the charges previously were removed, but some were. So I called in again (every time you call in you have to start the story over from the beginning, every time you are transferred you have to start the story over from the beginning). I get the first three people I talk to to agree the location is a known bad coverage area. Then.. I get to a supervisor.. he says, no, the overage is fine (I looked on thier site, it offers 1 bar and 3 g data only, useless, dropped calls, unusable download speeds) and I owe everything currently on the bill, all charges incurred since February, but he would remove anyhing before February. because I said maybe I would like to talk about a refund going back to September, because obviously, they can't seem to figure out how to properly document a call, well, that has been the main concern for every person I have talked to since. The supervisor would not Give me his full name or any other identifying detail, and said an escalation manager would call me back with in the hour. I waited and hour and a half, and I called back. There was a note in my case that someone had called and left a message... on the wrong number. The previous guy intentionally put down the wrong call back number. I had a feeling that is what he did, because the conversation was so fishy to begin with.
So i go through the story again. I get transferred to a ""manager"", to go through the story again. His reaction, sorry, can't help you, you can;t get a refund back to September... at this point I am floored, I hadn't asked for this, at any point in my conversation with him, so obviously there were some notes, just not notes about being out of coverage or cancellation with no ETF. He was down right rude, and seemed like he had better things to do.. so i asked him what his title was.. he was an Account manager"". My chin has bruises from hitting the floor so many times today. So of course, he will ""escalate"" me to a manager and they will ""call me back"" and to not call back if they don't call with in an hour, the managers are busy. really.. don't call back?!?!?
The phone has still not rang, and I have been searching the internet for stories like mine, and they are out there in the dozens. Sprint saying they will terminate with no ETF, then don't terminate, so you aquire fees, then after you have called back a few times, they tell you that was never said, it is not in the notes, and you owe them money. Because there is a pattern, this is a practice. This is a shady business practice. I am looking for a class action lawsuit based on these practices (not to mention, Sprint has been hit several times with lawsuits based on thier ETF's, and have put it into thier contracts that you can't sue them, you can go into arbitration, where they can tell you to pay the full amount). Sprint is a bad business, with a bad business model. There is enough bad press about them out there right now, that I will assume there is going to be a large amount of customers leaving sprint. I know I will advise everyone I come across to drop sprint (not sure if I know anyone on Sprint anymore).
Sprint SUCKS!!!!! Sprint SUCKS!!!! Sprint SUCKS!!!
I have been dropping calls, my voice has been un comprehendible on most calls I have made for the past four months or so. I also paid to get a Hot Spot on my phone, but it would never connect either.
I have spent over 12 hours, on the phone with Sprint and with Apple trouble shooting the various issues I just mentioned. I replaced the cover on my phone, thinking the microphone might have been partially blocked, I even went into Apple and had my brand new I phone 5 S (purchased in January of this year) switched out a week ago for a new one and all of the issues still continued.
Recently, I have had several Sprint Representatives tell me that my issues are due to the fact that they are upgrading their towers and that they will be ""fixed"" by sometime later in June. I have asked, for some kind of compensation for their admitted lapse in service, but they have rejected all of my requests.
So as a last resort, I let them know that I would have to switch providers because their service to me was not actually a ""service:"" but more of a hassle then it was providing me a way to communicate. Their representatives had the audacity to tell me that they even though they admitted their towers and their service will not be reliable for a mother few months, I still had no grounds to break my contract and that I would be charged : $350.00 as an early termination fee!
In fact one of their ""Supervisors"" had the Audacity to tell me that according to their ""Contract"" they are not obligated even to provide any service.... I am thinking about taking these bastards to court and letting a judge see what he thinks about their BS contract...
I'LL SAY IT ONE MORE TIME SPRINT SUCKS!!!!!!!!!!!!!!!!